Dealt with Linda this morning and the service could not be faulted. Linda identified my taps, gave me product codes and ordered up the service parts needed. Further to this I've received videos explai... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Needed to order some additional spare parts for my Perrin & Rowe Parthian kitchen tap. I had a general idea of what I needed to fix my problem but needed to double check with someone in Support Team.... Leggi di più
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Exceptional customer service! Slightly damaged item was swiftly resolved all whilst on a telephone call. Tom set up a WhatsApp conversation that I could sent a photo of our issue along with proof of p... Leggi di più
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Called Perrin & Rowe direct for some spare parts for a concealed shower mixer. Two straightforward and one less so. The query was dealt with quickly and parts due in a few days. Faultless service, tha... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Perrin & Rowe, designer and manufacturer of brassware and sanitaryware. Our Kitchen and Bathroom products are handmade in England to the highest quality standards. Everything we make is designed to last and can be easily maintained with replacement spares readily available to purchase, both online and via Customer Services. Our products are designed to be self-serviceable, no plumber needed. The Technical Customer Service team for all after care support and advice are available as follows: Monday to Thursday: 9am to 5pm GMT Friday: 9am to 3.30pm GMT *Closed Public Holidays*
Informazioni di contatto
Ferry Lane, RM13 9JY, Rainham, Regno Unito
- +44 (0) 1708 526 361
- customerservices@perrinandrowe.co.uk
- www.perrinandrowe.co.uk
4,7
Eccellente
475 recensioni
Non risultano inviti alla recensione recenti
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Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Great service today by Tom
Great service today by Tom, helped me to register my Warranty for my taps. Called when he said he would and extremely polite and helpful Thank you
27 aprile 2026
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Risposta di Perrin & Rowe
Thank you, Jennie, for taking the time to leave such a lovely review.
We’re really pleased to hear that Tom was able to help you register the warranty for your taps and that he followed through exactly as promised. Providing clear, reliable support, alongside courteous and helpful service, is something we place great importance on, so it’s wonderful to see that reflected in your experience.
Your feedback will be shared with Tom and the wider team. Thank you again for choosing Perrin & Rowe.
Warm regards,
Perrin & Rowe Customer Service Team
Great Customer Service
I recently contacted Perrin&Rowe UK regarding replacement part for my kitchen filtration tap manufactured by Perrin&Rowe about 27 years ago. This particular tap has not been in production for over 10 years and I had little hope that the replacement part could be obtained. I am pleased to say that the solution to my tap's issue has been found due to outstanding help provided by Linda in Perrin&Rowe Customer Services. In dealing with my enquiry Linda was both courteous and patient, but more to the point she was diligent and effective in finding solution which worked. Thank you Linda
16 aprile 2026
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Risposta di Perrin & Rowe
Dear Margaret
Thank you very much for taking the time to share such a wonderful review.
We’re delighted to hear that we were able to help with your Perrin & Rowe kitchen filtration tap, especially given its age and the fact that it has been out of production for many years. Supporting our customers long after installation is something we take great pride in, and feedback like yours truly reflects that commitment.
Your kind words about Linda will be shared with her, she will be thrilled to know that her diligence, patience and determination made such a positive difference. It’s exactly the level of care we strive to provide every customer.
Thank you again for choosing Perrin & Rowe and for trusting us with the care of such a long‑standing product.
Warm regards,
Perrin & Rowe Customer Service Team
Poor Service
Having purchased 3 brand new taps, 2 had problems. Then when trying to resolve, their customer service left a lot to be desired. Not sure what has happened to this company as have had their products for years, now regretting the purchase.
22 aprile 2026
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Risposta di Perrin & Rowe
Dear Nick
Thank you for taking the time to share your feedback, and I’m genuinely sorry to hear about your experience. We appreciate your long‑standing support of the brand, which makes it particularly disappointing to learn that two of the three taps you purchased had issues and that resolving this felt frustrating.
This isn’t the level of quality or service we aim to deliver. A member of our Customer Service management team will be reaching out to you directly today to understand what’s happened in more detail and to make sure this is properly resolved for you.
Your feedback is taken very seriously and will be used to help us strengthen both our product experience and customer support.
Thank you again for raising this with us, and we hope we can restore your confidence in the brand.
Very poor customer service
Tried to buy a new water filter for our Perrin and Rowe kitchen tap. Very hard to find online, very little information. Eventually rang the official number and ordered one over the phone. Took days to arrive, and when it did, poorly wrapped in plastic, no box, and no instructions whatever. I have never had an order confirmation or any paperwork whatever. Just not good enough
22 aprile 2026
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Risposta di Perrin & Rowe
Thank you for taking the time to share your feedback, Christopher.
I’m sorry to hear that the filter arrived without instructions and that this wasn’t as clear or straightforward as it should have been. We appreciate you raising this.
While your order was delivered within our advertised 3–5 working day timeframe, it’s disappointing to hear that the packaging and included documentation did not meet expectations. Instructions are usually supplied within the packaging; however, they are also available on our website here:
https://origin-www.houseofrohl.design/en-gb/kitchen/spares/cold-water-filter-cartridge/
We’re reviewing this internally to understand what may have gone wrong, and a member of our Customer Service management team will be in direct contact with you to ensure everything is fully clarified and resolved.
Thank you again for your feedback, it helps us improve the experience for our customers.
Delightfully helpful and knowledgeable…
Delightfully helpful and knowledgeable Linda in Customer Service was charming and solved the problem.
17 aprile 2026
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Risposta di Perrin & Rowe
Thank you for the lovely 5‑star review Lizzie 😊
We’re delighted to hear that Linda was so helpful and knowledgeable, and that she was able to resolve the issue for you. I’ll pass your kind comments on to her.
Excellent customer service👍🏻😊👏🏻
Excellent customer service👍🏻😊👏🏻
Linda was so so helpful friendly & very knowledgeable in parts I needed to repair tap and emailed me instructions how to replace😊
14 aprile 2026
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Risposta di Perrin & Rowe
Thank you for your kind 5‑star review Lynne 😊
It’s great to hear that Linda was able to support you with the right parts and clear replacement instructions. I’ll be sure to share your feedback with her, she’ll be delighted.
Highly recommended
Brigid was helpful, friendly, and efficient. My problem was dealt with in a very few minutes. Excellent!
7 aprile 2026
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Risposta di Perrin & Rowe
We’re delighted to hear that Brigid was able to assist you so efficiently and resolve your issue within minutes.
Providing friendly, effective support is exactly what we aim for, so it’s great to know this was your experience.
Thank you for taking the time to share your feedback.
Very helpful…
Very helpful with regard to ordering some spare seals would highly recommend for the initial purchase of the brass mixer tap and follow up purchases..
2 aprile 2026
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Risposta di Perrin & Rowe
Dear Mark
We’re pleased to hear that our team was able to help with ordering spare seals and that you’d highly recommend our services.
Providing reliable service throughout the life of our products is something we take great pride in.
Thank you for taking the time to share your experience.
Risposta di Perrin & Rowe
Dear Dee
We’re really pleased to hear you found our team helpful and knowledgeable, and that your order arrived quickly!
Thank you for taking the time to share your feedback.
Product quality and service…
We have used two Perrin & Rowe kitchen taps in two properties over the last 30 years. Each time we needed to replace valves the service has been exemplary, both on the phone and the speed of delivering the parts needed.
4 marzo 2026
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Risposta di Perrin & Rowe
Wow we’re absolutely delighted to hear that Perrin & Rowe taps have been part of your homes for over 30 years, but moreso that our team has consistently provided exemplary support when you’ve needed replacement valves!
It’s especially pleasing to know that both our telephone service and the speed of parts delivery have met your expectations.
Thank you again for your continued trust and loyalty John, we truly appreciate your review.
I was having problems with changing the…
I was having problems with changing the filter on a boiler tap and contacted Customer Service. When I said that I was having difficulty opening the filter housing they advised to try to descale it first which I tried but to no avail so they then sent me a replacement FOC under my warranty. The staff were very helpful and I received the new filter housing very promptly. Thank you
23 marzo 2026
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Risposta di Perrin & Rowe
Thank you so much for your 5‑star review, Lyn!
We’re really pleased our Customer Service team could support you with the filter housing issue and arrange a replacement under warranty so quickly. It’s great to hear that everything was resolved promptly and that you found the team helpful throughout.
Thank you again for taking the time to share your experience.
First class Service
Linda. Was extremely helpful and identified our tap and the seals needed. I would not hesitate to buy from this business.
23 marzo 2026
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Risposta di Perrin & Rowe
Dear Pete,
Thank you for taking the time to review your experience with Customer Service, and in particular referencing Linda.
We will certainly pass on your gratitude!
Perrin & Rowe are great
Perrin & Rowe are great. Whenever I have had any issues with our hot tap, they have been resolved promptly.
Highly recommend!
9 marzo 2026
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Risposta di Perrin & Rowe
Thank you so much for your lovely feedback.
Providing a high level of after care support is paramount to our Customer Service team!
Replacement part
A lady called Brigid helped me on a project to replace a faulty diverter valve - making the whole quick an easy.
4 marzo 2026
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Risposta di Perrin & Rowe
Dear Elliott,
Thank you so much for taking the time to leave a review.
Customer feedback is really important to us, and especially when one of the team is referenced. Brigid will be extremely happy!
Kindest Regards
Perrin & Rowe Customer Service Team
Customer service
I have wanted to speak with customer services a few times recently and this is where the excellence begins. When phoning, a simple choice of two options and then straight through to a knowledgeable person who can resolve the query. This level of support continues at all stages of communication and is equal to the brilliant quality of their products.
27 febbraio 2026
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Risposta di Perrin & Rowe
Dear Annie
We’re delighted to hear that reaching our Customer Service team was straightforward and that you were able to speak directly with a knowledgeable colleague who could resolve your queries.
Providing clear, effective support at every stage is incredibly important to us, so it’s great to know this matched your experience with the quality of our products.
Thank you for taking the time to share your feedback.
Excellent Customer Service
I cannot fault the excellent customer service team at Perrin and Rowe, especially Owen and Olivia, they were very helpful and couldn’t have done more to assist me with my query, going above and beyond. The Perrin and Rowe products are second to none and I would highly recommend them all. 5 STARS. Thank you for all your help.
19 febbraio 2026
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Risposta di Perrin & Rowe
Dear Victoria
We’re delighted to hear that Owen and Olivia provided such excellent support and went above and beyond to help with your query.
Your kind words about both our Customer Service team and the quality of Perrin & Rowe products mean a great deal to us.
Thank you again for your recommendation and for taking the time to share your experience.
Ionian aged brass deck…
We bought an Ionian aged brass deck mounted mixer tap. But beware the design meant it was susceptible to leaking on the water inlet fittings on the bridge of the tap. It is not a strong link.
If the manufacturer made a stronger design it would be a lovely tap. Unfortunately it didn’t work for us.
22 giugno 2025
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Risposta di Perrin & Rowe
Dear Mr Carlyon
Thank you for taking the time to share your feedback.
We’re sorry to hear that the tap did not meet your expectations and that you experienced a leak.
Issues of this nature are uncommon and, as the tap was returned to the retailer under your consumer rights, we didn’t have the opportunity to inspect it ourselves to determine the cause. Our Customer Service team did discuss the support options available at the time, although we understand this wasn’t the outcome you were hoping for.
Your comments have been noted and shared, and we do take all feedback seriously as part of our ongoing review of product performance and customer experience.
Thank you again for raising this with us.
I had a fantastic experience with the customer service support.
I had a fantastic experience with this business. From the moment I contacted them, they were responsive and accommodating and resolved the hot tap replacement very efficiently.
26 febbraio 2026
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Risposta di Perrin & Rowe
Dear Elena
We’re so pleased to hear that our Customer Service team was responsive and accommodating, and that your hot tap replacement was resolved quickly and efficiently!
Providing a smooth, hassle‑free experience is always our aim, so it’s great to know this was reflected in your experience.
Thank you for taking the time to share your feedback.
I needed further information from one of their taps
I needed further information from one of their taps that I could not find online. I spoke to one of their reps and was very helpful in sending me over a technical sheet as well as explaining in detail via email.
14 febbraio 2026
Non scritta su invito
Risposta di Perrin & Rowe
Dear Philip
Thank you very much for taking the time to share your feedback. We’re delighted to hear that our team was able to provide the technical information you needed and explain the details clearly.
We always aim to make it as easy as possible to get the right information, so it’s great to know this was helpful. If you have any further questions or need additional support, please don’t hesitate to get in touch!
I ordered a replacement hot water tap…
I ordered a replacement hot water tap on 4/11/2025 , was asked to pay by bank transfer. This was done and I was told it would be 10- 12 weeks to receive the tap. 15 weeks later still no tap and no response from Perrin and Rowe even though they have been contacted by telephone numerous times and emailed. The last I heard they were checking with the factory but haven't gave me a firm date. At this point all I want is a full refund and I will just go else where. Not a great experience when you just want a simple transaction. Avoid the hassle and go where you get good service.
4 novembre 2025
Non scritta su invito
Risposta di Perrin & Rowe
Dear Marie
We’re very sorry to hear about your experience and understand how disappointing and frustrating this delay must be, especially when you were expecting a straightforward replacement.
Perrin & Rowe products are supplied through authorised retailers and distributors, and from the details provided it’s likely your purchase was made via a retailer. Unfortunately, this means we’re unable to trace the order from this review alone.
That said, we absolutely want to help resolve this for you. Please contact our Senior Customer Service Manager, Wasiq Khan, via email at wasiq.khan@fbin.com. Wasiq will gather some further information and discuss the appropriate next steps with you.
This is not the experience we aim to deliver, and we appreciate you taking the time to raise your concerns. We’d welcome the opportunity to put things right.
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