The cabinet is great quality and we are really pleased with it. We had an issue with items being delivered damaged but Pebble Greys customer service was first class and dealt with it really quickly. I... Leggi di più
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I have had two illuminated bathroom mirrors from Pebble Grey. Very impressed with the quality and the method of hanging them - they use a "French Cleat" bracket which is far easier to get accurate th... Leggi di più
We brought a new bathroom cabinet Rowan Battery 650x600mm LED Bathroom Mirror Cabinet × 1 650mm x 600mm and oh my goodness how amazing is it and is absolutely solid and spacious and love that the lig... Leggi di più
Ok ordered an LED mirror Easy to order on website - also offered discount Delivery as 2 days and fantastic . Straight forward and no drama . Was worried about potential damage during deliev... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Our extensive range of market-leading, modern and contemporary mirrors and cabinets are at the forefront of design and the range is constantly updated to provide you with the latest features and trends. Many of our mirrors come with pre-installed extras, such as demister pads, shaver sockets and motion sensor switches, instantly transforming the practicality of your bathroom. All of our mirrors carry the IP44 rating for installation in bathrooms and our pre-installed additional mirror features are rigorously tested to ensure that they comply with UK regulations.
Informazioni di contatto
Unit 7 Speedwell Road, WF10 5PY, Whitwood, Regno Unito
- 01977 522021
- support@pebblegrey.co.uk
- www.pebblegrey.co.uk
4,6
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14K recensioni
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Beware, my experience feels like a scam.
This feels like a scam.
Website advertises 'next day' delivery - that's not true if your mirror is being delivered by DX Express. I've waited at home for 3 days, Thursday 18th, Monday 22nd and Tuesday 23rd. On each occasion the tracker map has shown them driving past my door!!!!
I paid Pebble Grey (in full) on Saturday 13th. So much for next day delivery!!! I would like my money back (now) and I would like to charge 3 days of my time - because that's how much time I've wasted.
Update - Thanks for your reply. However I was available on both days they claim to have attempted to deliver. I can assure you no deliveries were attempted and their tracker showed them driving past our house without stopping.
23 dicembre 2025
Non scritta su invito
Risposta di Pebble Grey
Hi Graham
I'm sorry to hear you are unhappy about our delivery service. I can see the item was attempted on 2 occasions but you were unavailable so they are unable to deliver the item.
Please accept my apologises for any inconvenience caused.
Kind regards
Pebble Grey
Great product
Great product. It looks perfect in toilet area!! Very reasonably priced.
1 dicembre 2025
Risposta di Pebble Grey
Hi Alan,
Really pleased to hear you are happy with your item.
Kind regards
Pebble Grey
Horrendous customer service
Horrendous customer service . Waited 2 weeks for 2 mirrors to arrive they failed to do so . One member of staff says there being returned to depot one says they don’t know refusing refund until they have mirrors . Why is it the customer suffers ? Shocking service
26 novembre 2025
Delivery day didn’t happen
Delivery day didn’t happen, we don’t know who was at fault. Most importantly the mirrored door hinges had screws missing. There were a few minor things including the instructions were so faded we needed a magnifying glass
1 dicembre 2025
Risposta di Pebble Grey
Good morning,
Thank you for taking the time to leave your review.
We’re sorry to hear about the issues you experienced with your order. We appreciate your patience regarding the missed delivery day and understand how inconvenient that must have been.
We also apologise for the missing screws on the mirrored door hinges and the poor quality of the instructions, this is certainly not the standard we expect for our products.
Your feedback has been passed on to our quality control and packaging teams so these issues can be reviewed and addressed. If you haven’t already, please do contact our customer service team, who will be more than happy to arrange replacement fixings or clearer instructions for you.
Thank you again for bringing this to our attention, and we’re sorry for the inconvenience caused.
Kind regards,
Pebble Grey
Very Happy
Quick delivery. Extremely well packed. Lovely mirror. Light is great. Note that charger is USB C to USB C (not USB A).
25 novembre 2025
Risposta di Pebble Grey
Good morning,
Many thanks for taking the time to leave us a 5* review.
Kind Regards
Pebble Grey
Poor delivery
The quality of the bathroom cabinets and mirrors are excellent. However, the delivery company that Pebble Grey use is terrible. On several occasions I waited in for my delivery and it never arrived. No communication received either. I kept on having to rebook the delivery for it to not show up. When it did finally arrived, over a week later, the packaging was falling off the cabinet. Unfortunately, due to how the items are delivered, this would put me off buying from Pebble Grey in the future.
25 novembre 2025
Risposta di Pebble Grey
Good morning,
Thank you for taking the time to share your feedback.
We’re really pleased to hear that you were happy with the quality of the bathroom cabinets and mirrors. However, we’re truly sorry to read about the issues you experienced with the delivery. This is certainly not the level of service we aim to provide, and we completely understand how frustrating it must have been to wait in repeatedly with no communication, followed by the condition of the packaging on arrival.
Your comments regarding the delivery process have been taken very seriously and will be shared with our delivery partner, as well as our internal team, so we can review what went wrong and work to prevent this from happening again. We appreciate you bringing this to our attention, as feedback like yours helps us improve the overall experience for our customers.
We’re very sorry that this experience has affected your confidence in ordering from Pebble Grey, and we do hope we have the opportunity to restore that trust in the future.
Kind regards,
Pebble Grey
Purchased a battery operated mirror for…
Purchased a battery operated mirror for my small bathroom. Which I love. However the main feature of the mirror was missing “battery” contacted customer service and within 2 days I had my battery. AMAZING customer service quick and reliable. Thank you
1 dicembre 2025
Risposta di Pebble Grey
Good morning,
We're happy to hear that we managed to resolve your issue quickly and your mirror is now fully working.
Kind Regards
Pebble Grey
Loved my cabinet.
Good product, easy to install looks great however the delivery was even better.
1 dicembre 2025
Risposta di Pebble Grey
Good morning
We are happy to hear your cabinet looks great and you are impressed with the delivery.
Kind Regards
Pebble Grey
Excellent company to buy from
Excellent company mirror arrived damaged replaced straight away with out issue !!
Thank you 🙏
11 dicembre 2025
Non scritta su invito
Risposta di Pebble Grey
Good morning
We are sorry to hear your first mirror arrived damaged and we are happy to hear this got resolved quickly.
Kind Regards
Pebble Grey
Failed after two years and they wont accept responsibility
Bought Diaz Mirror and after two years the visual look was flawed due to water breach.
They said that was due to excessive moisture, yet their advert says suitable for high humidity.
Theres two of us AND and extractor.
Avoid like the plague as not fit for purpose. Currently trying a Section 75 with credit card as, in my opinion, "not fit for purpose" and has "not lasted resonable length of time".
Oh and that 10yr gtee is not applicable.
I wonder how safe it is bearing in mind hard wired product.
Pebble Grey - google "Clifton email". I said I would make people aware.
I have emails to back this up, so review vanishes, as Trust Pilot can be bought, that proves what saying.
ADDED - I have a note saying that I activated the guarantee on 7/9/23.
But in fairness, its pointless as the gtee doesnt cover it anyway they say.
Also, if read link on the 10 Yr Gtee - they wont pay for an Electrician to remove or replace a FAULTY item they gave you.
So, their fault, BUT you pay.
"We are not liable for any costs incurred in removing a faulty item or reinstalling a repaired or replaced item."
You have been warned.
Come on my Credit Card company. Do me proud and seek additional damages.
10 dicembre 2025
Non scritta su invito
Risposta di Pebble Grey
Good morning,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that you’ve experienced an issue with your Diaz Mirror after two years, and we understand how frustrating this must be.
Our mirrors are designed to be suitable for high-humidity environments when installed and ventilated in accordance with the product guidance. Excessive moisture, harsh cleaning chemical or other factors can occasionally cause issues, but we always review each case individually.
We appreciate your concerns regarding durability and warranty cover. Our team has already discussed the situation with you directly and reviewed your warranty, however this was not extended at the time of purchase.
We’d like to reassure you that safety is extremely important to us, and all our hard-wired mirrors meet UK safety standards. If the product is ever found to be unsafe or faulty due to a manufacturing issue, we take immediate action.
Once again, I do apologise for any inconvenince which has been caused.
Kind regards,
Pebble Grey
Impressive
Easy to order online. Came very quickly and was easy to set up. The mirror has a rechargeable battery pack easy to remove and charge and the light is pretty bright. Better than the battery mirrors but not as bright as a wired in mirror. The light is good for bathrooms with no natural light and for doing your make up etc. The quality and design is impressive.
24 novembre 2025
Risposta di Pebble Grey
Good morning
We are happy to hear you found the process of installing your mirror easy and you are impressed with the quality and design of our product.
Kind Regards
Pebble Grey
1st class support
This was for a replacement part. I was given 1st class service all the time, absolutely way above and beyond what we have come to expect elsewhere.
10 dicembre 2025
Non scritta su invito
Risposta di Pebble Grey
Good afternoon,
We're happy to hear that the replacement part service exceeded your expectations. It is great to know our team provided top-notch support. Thank you for your positive feedback!
Kind regards,
Pebble Grey
Worth every penny
Worth every penny. Ordered and arrived and fitted within a couple of days.
1 dicembre 2025
Risposta di Pebble Grey
Good morning
We're happy to hear that you found value in our product and had a positive experience with the quick delivery and fitting process. Thank you!
Kind Regards
Pebble Grey
Excellent customer service
Problem with courier delivery.
Arrived damaged because mirror was not treaty as fragile as clearly marked on the box
Customer service excellent, problem resolved quickly and efficiently.
24 novembre 2025
Risposta di Pebble Grey
Good morning
We regret the delivery issue and damage to the mirror, despite the fragile markings. We're happy to hear that our customer service resolved the problem quickly and efficiently for you. We appreciate your feedback.
Kind regards
Pebble Grey
Great cabinet, well worth the money compared with other manufacturers.
The cabinet is excellent, well made, easy to install and all functions are really easy to use and work well.
My only issue is that it offered a 10 year guarantee which despite being told by Customer service that I would receive confirmation I am still waiting!
17 novembre 2025
Risposta di Pebble Grey
Good morning
We're happy to hear that you find the cabinet excellent and easy to use. We apologize that you haven't received your guarantee confirmation. We'll look into this right away. Thanks for your feedback.
Kind Regards
Pebble Grey
Risposta di Pebble Grey
Good morning
We're happy to hear that the mirror was easy to install. Thank you for your positive feedback; we appreciate it.
Kind Regards
Item in stock and delivered next day as…
Item in stock and delivered next day as advertised
19 novembre 2025
Risposta di Pebble Grey
Good morning
We're happy to hear that the item was in stock and delivered promptly as expected. Thank you for your positive feedback!
Kind Regards
Pebble Grey
Great quality and price
Bought a bathroom cabinet/mirror as an almost exact replacement to an an expensive one that went wrong after 6 years.
It was very similar to my previous one at less than half the cost. Great quality for the price and it seems very comparable to my previous expensive one.
The mirror was well packed, so despite the outer box being damaged, there was no chance of it getting damaged with the amount of packing.
I would definately recommend them, I guess time will tell how long the mirror lasts
28 novembre 2025
Risposta di Pebble Grey
Good afternoon
We're happy to hear that you found a great replacement at a better price! We're glad the packaging protected your mirror during shipping. Thank you for recommending us; we appreciate your feedback on the quality and value.
Kind Regards
Pebble Grey
Perfect bathroom mirror
Easy to order on website, great price, arrived the next day and beautiful quality!
20 novembre 2025
Risposta di Pebble Grey
Hi Joanna
We appreciate your positive feedback! We're so happy the website was easy to use, that you found a great price, and that you love the quality and quick delivery.
Kind regards
Pebble Grey
Excellent product and great service
27 novembre 2025
Risposta di Pebble Grey
Good Morning Jane,
We appreciate your positive feedback! We're so happy you are happy with our product and service. Thank you for sharing your experience with us.
Kind regards
Pebble Grey
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