Kyle was super helpful and knowledgeable. Helped me directly and efficiently to getting logged in to my account and I couldn't be more thankful. Very professional and courteous, all of my needs are ta... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
If I could give you 0 stars, I would because a side from it helped when you need the cash, your CUSTOMER SERVICE IS CRAP!!! Do better!! It's been years and it still sucks!!! Same ole generic answer an... Leggi di più
L'azienda ha risposto
As overwhelming and as many times I had to do Chats for month. There are 2 wonderful Agents that assisted me 10 Stars to Rita (Forgot her last name initial) and Brent T. They went above and beyond. Ha... Leggi di più
L'azienda ha risposto
I spoke with Felix this afternoon and he went way above and beyond trying to help me get set up and answer all my questions until I had everything figured out. Told me he would stay on the phone as lo... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Payactiv, a Public Benefit Corporation and Certified B-Corp, is a holistic financial-wellness platform that provides employees on-demand access to earned but unpaid wages. Businesses that partner with Payactiv see significant cost reductions through increased recruitment, engagement and retention. Employees love Payactiv because it eliminates the expensive between-paychecks toll of payday loans, bank overdrafts and late fees. Payactiv offers a suite of financial services that include savings and budgeting tools, bill payment and financial-health measurement. Payactiv is the winner of the Innovative Payments Association’s Consumer Champion Award, a Finovate winner and finalist, and the recipient of numerous best-in-class awards in both FinTech & HRTech. It is also the provider of Earned Wage Access to Walmart and the only EWA Program with an approval order from CFPB. In 2020, Payactiv released a short film titled, "We Heard You." Learn more at www.payactiv.com.
Informazioni di contatto
Stevens Creek Boulevard 4880, 95129, San Jose, Stati Uniti
- www.payactiv.com
4,3
Eccellente
2041 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Lee was great and very knowledgeable at…
Lee was great and very knowledgeable at the job
23 agosto 2025
Non scritta su invito
Risposta di Payactiv Inc.
Hi Rachael, thank you so much for your encouraging star ratings. If there is anything we can do for you, just let us know at support@payactiv.com. Have a wonderful day!
Emory helped me through switching…
Emory helped me through switching employers on my account/card and hopefully will complete a smooth transition of my payroll information.
Thank you, Emory!😊
22 agosto 2025
Non scritta su invito
Risposta di Payactiv Inc.
Hi Joan, thank you so much for letting us know how you feel about Payactiv. That's such a boost for all of us at Payactiv. You have an incredible day! :)
Derek Williams excellent…
Derek Williams excellent representative!!! Helped me with everything that I needed!!! Thank you so much!!! Thank you for everything!!!
22 agosto 2025
Non scritta su invito
Risposta di Payactiv Inc.
Hi Orleana, thank you for your feedback and the 5-star rating. If you have any suggestions, please write to us at support@payactiv.com. We would love to hear from you!
Yennefer Clark changed my opinion about payactive!!
Yennefer Clark was able to solve my issue in five minutes when for the last five days I called, I emailed and no one could resolve the issue. They even “escalated it” and told me 24 hrs then “a couple days” but I called again this evening and got Yennefer who was friendly, efficient and solved my issue in 4 minutes!!! Thank you so much!!!! Y’all need to “escalate” Yennefer into a well paying Customer Issue Solver role because she saved my opinion of Payactive!!!
21 agosto 2025
Non scritta su invito
Risposta di Payactiv Inc.
Hi Carmen, we are always looking to improve the experience for our users, and really appreciate the feedback.
Great help after 5 other associates…
Great help after 5 other associates couldn’t help me
21 agosto 2025
Non scritta su invito
Risposta di Payactiv Inc.
Hi there, we are glad that you like our app. That's such a boost for all of us at Payactiv. You have an incredible day! :)
I like the fact that their customer…
I like the fact that their customer service is very patient with you and makes sure they do their best to resolve your issues
21 agosto 2025
Non scritta su invito
Risposta di Payactiv Inc.
Hi Ashvaun, we are glad that you like our app. If you have any suggestions please let us know at support@payactiv.com. We would love to hear from you.
Ryan Kane was a great help
21 agosto 2025
Non scritta su invito
Risposta di Payactiv Inc.
Hi Ida, It is delightful to hear such positive words and it’s always a pleasure to serve our users. Thanks for your feedback.
So far...
So far, so good...
I applied for the card, a few months ago...and the application is still pending. It's annoying.
I used the chat function on their website, and I was connected with a very helpful agent, named Emory.
They assured me that my concern would be addressed shortly.
The app/site gets three stars, but Emory gets five stars for customer service...hence the four-star review.
21 agosto 2025
Non scritta su invito
Risposta di Payactiv Inc.
Hi Sheriff, we are glad that you like our app. If you have any suggestions please let us know at support@payactiv.com. We would love to hear from you.
They over charge they already took…
They over charge they already took there money last paycheck talking about 288 is missing and took it out of my upcoming paycheck. Don't trust them. Just wait until you get paid or find a better app like Dave. Dave doesn't have technical difficulties that's will inconvenience people.
20 agosto 2025
Non scritta su invito
Risposta di Payactiv Inc.
Hi Pamela, we sincerely regret any inconvenience caused. Please rest assured that our team will contact you shortly to assist you in resolving your issue.
Very helpful and polite with what the…
Very helpful and polite with what the issues I was having
20 agosto 2025
Non scritta su invito
Risposta di Payactiv Inc.
Hi Walter, thank you for your feedback and the 5-star rating. If you have any suggestions, please write to us at support@payactiv.com. We would love to hear from you!
Yeneffer Clark is the best
Yeneffer Clark is the best. I had an ongoing issue and called several times. It even got escalated to the engineering team twice!!! The only one who helped me and resolved the issue was Yeneffer Clark. Very kind and helpful. She needs a promotion and a raise!!!! Thank you Yeneffer Clark
18 agosto 2025
Non scritta su invito
Risposta di Payactiv Inc.
Hi Nick, thanks for taking the time to rate us. It helps us to keep going and deliver the best. Have a blessed day.
Great guy
Great guy! Explained everything perfectly well to me and went over and beyond to help me with my situation. Thank you again Alex!!!
15 agosto 2025
Non scritta su invito
Risposta di Payactiv Inc.
Hi Lola, thank you for your feedback. We are delighted to hear that you are having a great time with us! :) Have a lovely day ahead.
The best service ever
I'm able to access my wages at a great frequency and be able to save money doing it and customer service agents are outstanding. Thank you payactiv
14 agosto 2025
Non scritta su invito
Risposta di Payactiv Inc.
Hi Christopher, we are pleased that you enjoyed the app. If there is anything we can do for you, just let us know at support@payactiv.com. Have a wonderful day!
Waller Lee was very courteous and helped
14 agosto 2025
Non scritta su invito
Risposta di Payactiv Inc.
Hi Kevin, thanks for taking the time to rate us. It helps us to keep going and deliver the best. Have a blessed day.
Lee was so attentive
Lee was so attentive, friendly and professional!!!
14 agosto 2025
Non scritta su invito
Risposta di Payactiv Inc.
Hi Sarah, thank you for your feedback and the 5-star rating. If you have any suggestions, please write to us at support@payactiv.com. We would love to hear from you!
Emory is a GREAT Rep!
Emory attempted to help me, and I would like to add that he was swift and respectful!!
12 agosto 2025
Non scritta su invito
Risposta di Payactiv Inc.
Hi Sarah, thank you for providing your valuable feedback. Please reach out to us at support@payactiv.com, if you have any suggestions. We would love to hear from you. Have a blessed day.
It never wants to update correctly
It never wants to update correctly. Customer support is incompetent at doing their job. App is trash!
10 agosto 2025
Non scritta su invito
Risposta di Payactiv Inc.
Hi Gary, we regret the inconvenience. To help resolve your issue, please email us your details, including your employer's name, employee ID, and mobile number, to support@payactiv.com. Be sure to include "App Reviews" in the subject line.
This man knew what I was talking bout…
This man knew what I was talking bout he said he was gonna try to fix the problem I really appreciate him
7 agosto 2025
Non scritta su invito
Risposta di Payactiv Inc.
Hi Robert, thank you for your feedback and the 5-star rating. If you have any suggestions, please write to us at support@payactiv.com. We would love to hear from you!
Alvi Duncan really cane through for me…
Alvi Duncan really cane through for me today. He assisted me with payactiv,some that obviously 4 other reps couldn't do.He went above and beyond with patience and expertise.
8 agosto 2025
Non scritta su invito
Risposta di Payactiv Inc.
Hi Kalista, thank you for providing your valuable feedback. Please reach out to us at support@payactiv.com if you have any suggestions. We would love to hear from you. Have a blessed day.
Takes too long too update account
I like the fact you can access your money early the problem is that can lead to low paychecks causing you to borrow again and again. Then once you pay it off it takes almost two weeks before they realize you paid back already so there is a big gap where I’m just broke and looking to borrow elsewhere. In other words avoid if you can
8 agosto 2025
Non scritta su invito
Risposta di Payactiv Inc.
Hi Vashon, we sincerely regret any inconvenience caused. Please rest assured that our team will contact you shortly to assist you in resolving your issue.
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