Payactiv Inc. Recensioni 2.041

Can hardly ever access my funds! The first couple months of my new job this was great. Then suddenly my account constantly said zero for access. It shows thousands in earned wages, but zero available for early withdraw. At first they blamed my employer, saying there was now a smaller window within which I could access funds because of my employers new policy. I’m friends with my management team who said that’s total bs. Now they’re saying something’s wrong with my account and they’ve escalated to the engineers to help. That was two weeks ago. I’ve chatted and called to no avail. Yesterday they told me it would be fixed or is at least I’d hear something today. Well, it’s afternoon already and I’ve heard nothing and still have no access to funds. Be careful not to trust them and do not budget according to relying on them. BEWARE!

Hugh was amazing solved my issues.

Derek Williams was very helpful, patient, easily understandable, and very knowledgeable about his work. I enjoyed the thoroughness walking me through each step until I was finished. Thank you so much.....

Always helpful! Hugh set me right up! Love this app.

He was very helpful and stay with Me on the phone and patient I was frustrated but he solved the problem thankful and grateful

Derek Williams helped me out it was quick and easy call he was very nice and helpful

Had major issues with app, customer service and accessing my earned income. After 3 weeks, I was desperate to access my money and ended up paying $8.00 in fees. Customer service assured me there would be no fee on there end, but I was charged $2.95. I called to dispute the charge and they emphatically declined to refund my money. So, I called c/s again to see if they'd tell me 'no fee' again, indeed they did!! They care -0- about customer satisfaction, only about the $$$!! Even though their customer service dept was giving out false info they refused a refund. I can only imagine the $$$ they rake in on 'this' scam. Tell a customer one thing and do the opposite. Easy access to income, HA!!! Took me 3 weeks to access cash already deposited on my Visa. They make money this way, too. These business practices have a net positive effect on the asset & owners equity portion of their balance sheet. Disgusting!!!

Waller Lee answered the phone very calmly and professionally and as soon as he realized my issue he assisted me promptly and with great service. I really really appreciate his guidance. Great human!

Emory L REALLY helped me out in such a timely manner! My life saver💗

The Agent Derek was professional and his service was 5 stars and more

I always have problems getting into the UKG WALLET & ITS ALWAYS THE PASSWORD GIVING ME ISSUES SO I CALLED UKG WALLET CUSTUMER SERVICE AND THIS VERY NICE PATIENT GENTLEMEN NAMED WALLER LEE WALKED THRU EVERYTHING & WAS VERY HELPFUL. 👍

Carl Howard was a great representative for payactiv and he completed my wishes and I thank him for his services and keep him on the roster because he has an eye for business and have gratitude for the customer and honest communication with the customers have a blessed day buddy 👍🙌🙏

It was easy, the person that was helping was on point. He helps me with my situation very quickly. Kudos to him.

Brent T was very helpful. He was able to answerall my questions in a professional and timely manner. This is a very easy app to use and customer service answers very quickly.

Easy customer service, got my task done quickly . Would recommend this service to anybody

The company does NOT get to the bottom of the anything. They constantly say they will escalate to engineer and get back with you then they do not. I have live chatted with them twice and called them once. Both times in live chat, the agents beg you to leave a review on Trustpilot. The first even sent me a link but my phone flagged it as spam so I ignored it.

It doesn't matter how many times you call or write, they will ignore you.

I have already warned my employer and coworkers about these people.

I took a look at their rating on BBB and 495 complaints in 3 years says it all.

My other review was removed but the people deserve to know the truth. After I left the review, they responded to me twice and said they would contact me. Still nothing. Surprise! Surprise! 🙄

7/2/2025 is the date of the last fruitless conversation with them.

Fredrick Chester got me setup to where I could create my account and access my money! I was beginning my light bill and this made me cry when he told me my balance and I was able to withdraw from it and handle my business!!! Thank u sooo much again.! This review is from 6:55am CST!
-Michelle Epps!!

I was assisted today by Bianca Wayne and she was very professional and easy to understand. She helped resolve my issue and made me feel appreciated as a customer. Awesome customer service skills and I can thank her enough and give her praise. Thanks. Bianca. Keep up the awesome work.

Every time I have to use pay active to access my money and when it's not there all I do is call them up and give him a copy of my timesheet and it's immediately there like I'm so grateful and thankful for them

Paige Turner was very polite n very helpful