pawTree Recensioni 

1003
•
TrustScore 4.5 su 5

4,5

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I started using Pawtree because I wanted to give my dog more than just food—I wanted to give her the nutrition and wellness support she deserves. Pawtree’s holistic, natural products have made... Leggi di più

Valutata 4 stelle su 5

Overall experience for the year has been good. Notifications of next order to make changes to ez manager is inconsistent. Wouldn’t mind seeing smaller bags of kibble for trial bases. Otherwise, I will... Leggi di più

Valutata 5 stelle su 5

My four month old cavapoo loves her PawTreats. She especially likes the softer ones shaped like coins. When she hears or sees the bag, she drops everything and comes running. I do have other high-qua... Leggi di più

Valutata 5 stelle su 5

Exactly as advertised. I’m especially grateful for it being gluten-free. I’ve gotten very ill from other brands. Maggie likes her sweet potato, salmon, etc kibble. I’m a customer until she stops gobbl... Leggi di più

Dettagli dell'azienda

  1. Negozio di animali

Scritti dall'azienda

The head tilt that says they just might understand, wet-nosed kisses, puppy breath, no matter your mood, that tail-wagging greeting that's proof that unconditional love does exist, and bad days aren't that bad. If you knew that proactive supplementing could give you just one more heart-melting memory with your fur baby, would you supplement? It's time for you to prevent or address pesky pet issues by taking the guesswork out of pet nutrition. pawTree's holistic approach to pet nutrition allows your pets to thrive, not just survive. From sourcing premium human-grade ingredients to our selected USDA registered and inspected manufacturing facilities, our standards of quality never waver. With products developed with therapeutic levels of ingredients, we help pet parents address issues well before issues even occur! It's time to find solutions for a healthier pet and a happier you. Your fur baby relies on you to make the best nutrition choices for them their entire life. For the joy and unconditional love they bring to your life, there is no better feeling than knowing that you are doing all you can to ensure that they're at their best.


Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

1K recensioni

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Solitamente risponde entro 48 ore

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,5

Tutte le recensioni

(1003)

88 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Excellent Customer Service!

The representative was super nice! Reassured me that even after my exchange, if my Chase was still being a picky eater, I can reach back out to CS and they will take care of me. I love how they work with you to find the right food for your pet!

29 aprile 2024
Valutata 3 stelle su 5

I had trouble trying to add more items

I had trouble trying to add more items. When I clicked to initiate food delivery, it completed the job before I could include a second product—which then had to ship separately, adding waste of packaging.

7 maggio 2024
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Risposta di pawTree

Thank you for taking the time to write your feedback. We are so sorry to hear that this was your experience! We are in the process of improving our website experience and we appreciate your comments.

Valutata 3 stelle su 5

Your packaging was well received

Your packaging was well received. However, your website is hard to navigate. I thought I ordered another item with paw points and it was never added. I also switched dog foods for dietary purposes and my dogs picture wasn't on it, so I'm not sure if I need to resubmit every time.

7 maggio 2024
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Risposta di pawTree

Thank you cindy for taking time to write this review. We are so sorry to hear that this was your experience! We'd love to help in any way that we can. Please contact us at support@pawtree.com and our customer support team will be happy to get this resolved.

Valutata 3 stelle su 5

Unsure about Customer Service

Hesitant to write this, but you have asked for an honest review. Understandably, items do become unavailable, but after waiting long over two months for a particular item which had been "sold out", I ended up just switching my dogs' entire diet to something completely different in order to choose something else - tired of waiting for the "sold out" item. Anxious to receive the new order, it arrived half-complete with indication that my second selection was not in stock and would be shipped when available. Although the email indicated it was included "In This Order" and my credit card charged for all of it, this was disappointing. I emailed and did not get a response, then called within the week to find out about the product, was told no email was showing and this product would be available "hopefully" by the end of the month - this would be over 20 days. If nothing else, pawtree should have a policy that says "we will not charge your credit card until your item has shipped", include date item will ship, clean up the website if it is unavailable. Why pack an order and say something is coming when it's not? When I called, I was given the option for refund or to wait for it. I requested a refund. The call ended with "Thanks for letting us make it right" - had to think about that. Left feeling skeptical about ordering with this company because there is little confidence of getting what I order, and what is communicated is "on its way!" No one wants to risk running out of dog food. I do like the product and I have put a great deal into finding the best food for my dogs, but think y'all need to take a look at this part of doing business.

3 maggio 2024
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Risposta di pawTree

Thank you so much Marie for letting us know about your experience! We really appreciate your taking time to leave a review. We see that our customer support team has already assisted with a refund, but if there is anything else we can do please do not hesitate to contact us again.

Valutata 5 stelle su 5

I ordered pawtree

I ordered pawtree, and it came pretty quickly! My company uses pawtree to feed all of our dogs and it is very high Quality and I’m glad I know my puppy is eating well!

5 maggio 2024
Valutata 2 stelle su 5

I’ve not yet received my order

I’ve not yet received my order. It seems to be stuck at UPS.

5 maggio 2024
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Risposta di pawTree

We are so sorry to hear that this was your experience! We see the order arrived last Friday but we'd love to help in any way that we can. Please contact us at support@pawtree.com and our customer support team will be happy to get this resolved.

Valutata 4 stelle su 5

Good Quality, Fast Shipping.

I like the quality of the products and the quick shipping times. My French Bulldog is doing well on the food and supplements - no digestive or allergy issues, which can be a problem with the breed. I just wish I could use my accumulated points towards my EZ Ship items though.

5 maggio 2024
Valutata 5 stelle su 5

Great Customer Service

I called in because I was having trouble making payment on the website. The agent was very helpful and placed my order. Yesterday I received two boxes from Paw Tree. I called in again and the agent confirmed that two identical orders had been shipped; a system error caused my future auto-ship to be sent out. The agent apologized for the error, refunded my payment for the duplicate shipment, and told me I did not have to return it. I have nowhere to store 30 extra pounds of dog food so I am sharing it with a neighbor. Paw Tree acknowledged it was an internal error and did not inconvenience me by requiring I ship the products back. I appreciate great customer service!

5 maggio 2024

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