PawSquad Recensioni 

440
TrustScore 4.5 su 5

4,3

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Valutata 5 stelle su 5

Getting an opinion on a loved pet's ailment is not easy, especially in an expensive sector a veterinary support. Yet the chat with a qualified practitioner at no charge (as I buy Yumove joint pills) w... Leggi di più

Valutata 5 stelle su 5

I didn't note how hot it was and my Labrador ended up very poorly with heatstroke so I fired up the PawSquad app and had an emergency consultation with Dr Nuzzo who was superb. My girl is fully rec... Leggi di più

Valutata 5 stelle su 5

It was a Sunday and no local vets were open. I was relieved to have a phone consultation with a vet when my dog was vomiting, staggering and shaking after being given ear drops. His diagnosis was a p... Leggi di più

Valutata 5 stelle su 5

Really helpful advice from nice informative kind vets, very easy to talk to and the video links are a great way to show the issue you are concerned with. Definitely recommend them especially as there... Leggi di più

Dettagli dell'azienda

  1. Veterinario
  2. Servizio di pronto soccorso veterinario

Scritti dall'azienda

As a pet parent, your pet’s health and wellbeing is your priority, and just as you can tell when they are happy, you also know when something is not right. At PawSquad, our 24/7 online vets help you to be sure you are doing the right things to keep your pets healthy and happy. Whether it’s an urgent online vet consultation you need or more general pet care advice, you can be confident that help is available to you when you need it. Online or on the app, at the touch of a button, speak to our vets about general pet health, preventive healthcare, pet arthritis, behaviour, and more! Go to PawSquad.com, or search PawSquad in the App Store or Google Play. Any pet, any problem, any time.


Informazioni di contatto

4,3

Eccellente

TrustScore 4.5 su 5

440 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 88% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,3

Tutte le recensioni

(440)

60 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Doctor just refused to help and started…

Doctor just refused to help and started to search for nearby clinics. He found nothing then finished call. I paid 28 eur for that.

29 luglio 2025
Non scritta su invito
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Risposta di PawSquad

Hi, I am sorry to learn you were unhappy with our services, I can see that as you were calling from outside the UK, the vet tried to help you find a specialist that deals with exotics in Cyprus as she recommended an urgent visit, based on the information given. There was also a refund given straight after the call.

Valutata 2 stelle su 5

Potentially waste of time and effort.

It takes your money then had to wait about 20 mins to speak to someone, wished I just took my dog to the emergency vets as when I did get through, I was not offered any reasons or reassurance and just told to go to the vets!

Complete waste of time, money and energy. I would not use them again.

26 luglio 2025
Non scritta su invito
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Risposta di PawSquad

Hi, I am sorry to learn you were unhappy with our services, if you would could email welcome@pawsquad.com with all your information we can look into that for you

Valutata 2 stelle su 5

Took double the fee

I am greatful for the advice I got. But annoyed they took double the £24 fee from my account

26 luglio 2025
Non scritta su invito
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Risposta di PawSquad

Good Morning, I am sorry to learn you had a double payment taken. If you can contact Welcome@pawsquad.com we would be happy to look into that for you

Valutata 5 stelle su 5

Good advice given quickly and easily

Was able to chat with out-of-hours on-line vet quickly and easily. Was given good advice and the preliminary diagnosis was confirmed by face to face vet appointment the following morning. Thank you.

16 luglio 2025
Non scritta su invito
Valutata 5 stelle su 5

Very knowledgeable vet who was professional and reassuring

Very easy to make a telephone appointment at a convenient time for me. I was able to send photos before the call and the vet I spoke to was very professional and reassuring. I was advised to visit my vet and was sent a report confirming diagnosis. My vet confirmed the diagnosis was correct.

15 luglio 2025
Non scritta su invito
Valutata 5 stelle su 5

Good response which saved a lot of worry

My dog developed a problem on Sunday - of all days! I called Petsquad with a photo of the problem. I got a very kindly vet who did a sensible diagnosis, and saved me the hassle, costs and worry of dashing off to the emergency vet.

20 luglio 2025
Non scritta su invito
Valutata 5 stelle su 5

Quick & Easy

Really quick and easy to speak to someone, and got some great advice that ended up saving us the time & money on what would have been a wasted trip to the vet!

11 luglio 2025
Non scritta su invito
Valutata 1 stelle su 5

No Response to Emergency Call

Our 5 month old puppy suddenly developed a very swollen face, left side of mouth, across the muzzle, above the nose and a very swollen eye.
Immediately used the app to contact PawSquad, and was informed that a vet would respond in 90 seconds. Got the name of the Italian named vet Francesca (cannot recall full last name but began with M) and after 12 minutes decided to try again. The same deal, but on the line for half an hour, in the meantime my wife contacted our own vet Emergency Service and was advised to check if the poor little pup had been stung. I carefully checked but she did not appear to have any pain, but was anxious and in discomfort. I checked the garden to find that she had dug up an ants nest away from the house, and after discussion we decided to wait and see if there were any further symptoms and call back if she appeared to have any further symptoms.
In the meantime I had been disconnected from the PawSquad app.
If this had been a worse emergency, our pup could have been very ill before any response. I will be discussing the lack of response with our insurer LV with whom we were offered the PawSquad service, I shall not be renewing with them.

8 luglio 2025
Non scritta su invito
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Risposta di PawSquad

Hi, Sorry to hear you are unhappy with our service. Could you please send an email to welcome@pawsquad.com and full details of your account and issues, so we can investigate this please.

Valutata 5 stelle su 5

Very fast response with amazing Vets

Very fast response - able to speak to the vet on video via phone or by text . I have used this service twice and both diagnosis and advice were correct , calmly dealt with where needed , signposted and escalated if necessary . You can ask I anything big 24/7 - or small !! Amazing service , excellent

10 giugno 2025
Non scritta su invito
Valutata 1 stelle su 5

Takes your money

Tried to use this service today and scheduled and payed for appointment. Went to the waiting room for my appointment where it said most calls are seen to in 90 seconds. I waited 25 minutes and then my appointment dissappeared. Just hoping they refund me my £24.

22 giugno 2025
Non scritta su invito
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Risposta di PawSquad

Hi, Sorry to hear you had technical issues with your call, if you can email welcome@pawsquad.com with your details, we can ensure a refund has been processed

Valutata 5 stelle su 5

Professional service from dedicated vets

Really helpful in guiding me to the correct steps. Sadly my dog was old and although a stomach upset had prompted me to ask for advice, the PawSquad vet recommended I take my dog for a physical examination, given his age.
It prepared me for what was inevitably to come. The lady was kind, clear and supportive throughout. I highly recommend pet owners to seek their help if you need it.

10 giugno 2025
Non scritta su invito
Valutata 5 stelle su 5

Paw squad.

My beautiful girl was bitten on her pad, and I was very worried. I spoke a wonderful vet she made me feel very comfortable. She took her time to make sure she knew exactly what had happened. She gave me very good advice. not just you need to take her to your local out of hours vets. that would have cost me a minimum of £500. She only cared that my fur baby was getting the correct treatment. I had spoken to the out of hours emergency vet they said to bring her in and they would do tests and give her antibiotics. The fee alone is almost £350 the antibiotics for 10 is £140 then blood tests on top. She said I didn't need theses as the wound is clean not very deep at all. Over 2 week on and all healed with no infections.

7 giugno 2025
Non scritta su invito

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