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Scopri cosa dicono le persone

Valutata 1 stelle su 5

Jattend un remboursement depuis quesment 2 mois.. ..cest long en cr....t. il me pose toujours les memes questions ...surement juste pour étiré la sauce plus longtemps 🤦‍♀️ Bref de A a Z ca v... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Received my patches today. What we received was not close to what we had requested. Even if they had been the right size the stitching was horrible. Absolutely no attempt with customer service to eve... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Alluded by my companion for our baseball pins which we sent over our group logo and hues and the work of art we got back was incredible we experienced 6 distinct changes to satisfy everybody here befo... Leggi di più

Valutata 1 stelle su 5

Terrible products, even worse customer service. After months of them telling me it was user error that their products did not apply correctly, they eventually told me that it was the products themse... Leggi di più

Dettagli dell'azienda

  1. Negozio di articoli per il ricamo
  2. anche in
  3. Produttore
  4. Produttore di adesivi
  5. Serigrafia
  6. Stamperia commerciale

Scritti dall'azienda

Patch Superstore Custom Embroidered Patches are great for boy scout patches, girl scout patches, martial arts patches, companies, professional organizations, sports patches, bikers patches, or any organization or business that desires immediate recognition.


Informazioni di contatto

1,7

Pessimo

TrustScore 1.5 su 5

35 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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1,7

Tutte le recensioni

(35)

0 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Deception

Jattend un remboursement depuis quesment 2 mois.. ..cest long en cr....t. il me pose toujours les memes questions ...surement juste pour étiré la sauce plus longtemps 🤦‍♀️
Bref de A a Z ca vaut un gros 0.
Allez voir tout les reportages ..et les articles ecrit ..vous allez tout comprendre....

13 marzo 2024
Non scritta su invito
Logo di PatchSuperstore ®

Risposta di PatchSuperstore ®

This is not an actual customer seems they are mistaken for https://www.trustpilot.com/review/www.superpatch.com which they left the same review

Valutata 1 stelle su 5

Received my patches today

Received my patches today. What we received was not close to what we had requested. Even if they had been the right size the stitching was horrible. Absolutely no attempt with customer service to even try to resolve the matter. Definitely won't
be ordering again. As far as your reply to this you lied. It was definitely not the size we ask for nor were we offered any thing from you to make this right. As stated we have the patches from another company with no problems what so ever.

31 marzo 2022
Non scritta su invito
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Risposta di PatchSuperstore ®

Hi Barry, After reviewing the order and conversation with CSR the patches made are to the specifications you approved and the issue you had was the sizing. Originally asking for a patch not to big and not to small for a hat we designed the proof for approval at 2.5"W x 1.62"H. We did ask for a size requirement and seeing you're in the embroidery business too "creative stitches" you approved the size. Once received you said they are to small and we offered to do another order at the new size but refused to pay to get another size made at a reduced discount. We all make mistakes and we are happy to work with you in creating a new size patch. A manager has have tried to reach you several times on 4/4,4/5,4/12 by phone with no luck. Feel free to give us a call back at 866-577-2824 and ask for Bill.

Valutata 5 stelle su 5

Good customer service

UPDATE: The company contacted me after reading this review. The issue has been resolved. The Patch Superstore replaced all the patches that had an issue with a few days after contacting me. The new patches meet my high standards for quality. Based on the phone conversation and their response I can now recommend their services. Note if you have an issue don't rely solely on email it may make it into the spam folder and never be seen. Call and speak to a company representative to make sure they're aware of any issues. I've changed my 2 star rating to 5. Below is the original edited post so you may see the issue I had and how it was resolved.

...Ordered 100 patches, 37 were not unusable. Most of the unusable patches lettering appeared off center nearly touching the border. Several had loose threads, stitching and letters missing...

3 giugno 2021
Non scritta su invito
Logo di PatchSuperstore ®

Risposta di PatchSuperstore ®

At PatchSuperstore we pride ourselves on providing exceptional customer service and quality patches made in both our American-owned foreign and domestic factories.

I apologize if what you received was not made correctly. We back each and every order with our 100% Quality Guarantee. We will replace any custom embroidered patch that is found to have defects in materials or workmanship. Unfortunately, we don't have a name or order number for you so we are unable to look anything up. Can you let us know the name and order number for this so we can have this resolved?

We are also available from 8-7EST M-F at 866-577-2824 or by email info@patchsuperstore.com

I look forward to your response and helping to rectify this order.
Thank you,
Bill

** Update ** We rectified the issue with the client producing another batch of patches to replace the bad ones they received.

Valutata 5 stelle su 5

Easiest process ever!

Worked with Megan to get our corporate patches created. There was a lot of detail work and we were able to keep the integrity of the design, yet simplify for production. With just a few emails back and forth, we got exactly what we wanted! We couldn't be happier.

12 aprile 2021
Non scritta su invito
Valutata 5 stelle su 5

This is my first time working with this…

This is my first time working with this company and I must say from the 1st call Megan as been wonderful help she is knowledgeable and understanding she is friendly and very helpful I look forward to doing ALOT Of business .. Megan is awesome she deserves a good dinner ...

11 novembre 2020
Non scritta su invito
Valutata 5 stelle su 5

EXCELLENT!!!!

This is my second experience with PatchSuperstore. The first time I had a patch made and this time a challenge coin. The quality and detail is superb. Megan is an absolute joy to work with. She's responsive, knowledgeable and very accommodating. I will be a repeat customer for years to come. I highly recommend this company.

9 ottobre 2020
Non scritta su invito
Valutata 5 stelle su 5

Working with David and Megan has been…

Working with David and Megan has been nothing more then Outstanding !!!!!!!!!!!....Both are extremely good at what they do, Service is Superior....I highly recommend Patch Superstore....(especially with Patches)

30 dicembre 2019
Non scritta su invito
Valutata 5 stelle su 5

Making baseball pins extraordinary once…

Making baseball pins extraordinary once more! A debt of gratitude is in order for the marvelous client support. it is so pleasant to talk straightforwardly to a live individual. Dan made a magnificent showing helping us in our plan and requesting. Profoundly prescribed organization to all baseball crew requiring pins for exchanging.

6 novembre 2019
Non scritta su invito
Valutata 5 stelle su 5

Alluded by my companion for our…

Alluded by my companion for our baseball pins which we sent over our group logo and hues and the work of art we got back was incredible we experienced 6 distinct changes to satisfy everybody here before at last affirming. They have incredible in rolling out those improvements quick and just unpacked them today and they look great. The kiddos have a ton of exchanging power now with these and I spared about $300. Much obliged once more.

10 settembre 2019
Non scritta su invito
Valutata 5 stelle su 5

Excellent first experience buying…

Excellent first experience buying patches. I honestly had no idea what I was doing or if my artwork was going to be viable - Megan was very patient with me, answering all my questions, walking me through the steps on the phone, and sending me example images. Proofs were returned quickly and we were able to go back and forth a few times to reach a realistic design that satisfied what I was going for. Once designs were approved, it took about two weeks for the patches to be made and shipped and a couple more days to arrive.

10 agosto 2019
Non scritta su invito
Valutata 5 stelle su 5

The sales rep I David suggested the…

The sales rep I David suggested the Iron on back for putting the patches onto my hats and it sure made it easier and seems to hold really well on my stuff. Dave did a great job following up with me on my order too as I forgot all about it.

6 agosto 2019
Non scritta su invito
Valutata 5 stelle su 5

This is my 14th order with…

This is my 14th order with PatchSuperstore and just now getting around to writing a review. Sorry Guys! Let me break it down into categories. Speed: Artwork is usually back to me same day, Patches and Pins generally 10-15 days until they arrive at my door. Quality: It's my 14th order in 3 years and quality has always been great. We had an issue with 1 order and they fixed it fast. Price: Not the cheapest but you get what you pay for and understand quality comes at a cost too. Support: They are based in Florida when I call 95% of the time it's answered in 2 rings. Megan is my sales rep and knows her stuff.

5 agosto 2019
Non scritta su invito
Valutata 5 stelle su 5

Great patch supplier!!

Great patch supplier!!! After reading some of the negative reviews I was a bit nervous to order with them. Once I spoke to the salesperson everything went smooth. Listen to sales when they have recommendations for your design. Being new to this type of production they really made it easy and with the recommendations as these look better then I would have imagined. Shipping was also very quick with overnight delivery with FedEx the total order took 11 days.

5 agosto 2019
Non scritta su invito
Valutata 5 stelle su 5

These people are the best

These people are the best. Great customer service. Great artwork and skills. I would highly recommend patchsuperstore.com to anyone that wants a high quality product and service.

31 luglio 2019
Non scritta su invito
Valutata 5 stelle su 5

I’ve ordered from Patch superstore for…

I’ve ordered from Patch superstore for years and their trading pins are the best quality and lowest price. We ordered and got them delivered to our doors within 2 weeks! The kids are super happy with their pins and we got a good deal on them. I would recommend them!

24 luglio 2019
Non scritta su invito
Valutata 5 stelle su 5

The customer service has been awesome!!

The customer service has been outstanding. Megan has been so patient with me and very supportive with the design of the patch and what it means to me. I am looking forward to seeing the patch when I receive them. I'm looking forward to doing more business with this company, as I expect to have to order more of the patches, once my guys see them.

14 giugno 2019
Non scritta su invito

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