I felt a bit worried after seeing such negative feedback in Ireland compared to their global account. However, I was pleasantly surprised. Collected in Dublin to deliver to Germany. The return t... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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This company is not worthy of one star. Such a shame I never checked trust pilot before I used their 'service'. Parcel booked on their 'system' last Friday for collection on Monday. Even paid extra f... Leggi di più
L'azienda ha risposto
Very bad service. Our parcel hasn’t been collected for over a week. We contacted support through chat four times already, and each time the collection date was postponed — now up to 10 days. Th... Leggi di più
Total disaster,booked and paid for parcel ,got confirmation and was told to print label but there was error with label and couldn’t download or print? Just message to contact customer service which do... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Servizio di corriere e consegne
- Servizio di corriere
- Servizio di consegna
- Sito di comparazione dei prezzi
Scritti dall'azienda
Parcel2Go are the UK’s leading courier comparison website. With over 10 years experience, we’re proud to be able to offer all the biggest carriers to help you get your parcel to its destination. With convenient drop off services, express deliveries and even same day services then we can help you with all your delivery needs; and all for a price you’ll absolutely love!
Informazioni di contatto
Regno Unito
- www.parcel2go.ie
1,6
Pessimo
136 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
parcel never collected and could not be…
parcel never collected and could not be tracked and phone not answered terrible service, never again
8 aprile 2022
Risposta di Parcel2Go Ireland
Hello
Thank you for taking the time to leave your review. I am sorry to hear about the failed collection and I have emailed you now to discuss this.
Thank you,
Faye
Parcel2Go Customer Services
All went great.
8 aprile 2022
A promised 3 day delivery took 6 days.
I used the chat service on 17/Mar. as I needed to get a package delivered ASAP from Galway to Mayo, I was informed that the pick-up service would be done the next day 18/Mar. I pointed out that the 18th was a bank holiday and that another service could guarantee a pick up on 19 Mar, I was assured it would be picked up on 18th, so I proceeded with the drop-off. The packaged was not picked up until Tues 22/Mar. and delivered 24/Mar. the alternative service would have delivered on the 21/Mar. I am very unhappy with both the service and the information provided, as I let down a very valued customer.
7 aprile 2022
Risposta di Parcel2Go Ireland
Hello Gerard
Thank you for your review. I am sorry to hear that the parcel was delivered later than advised, and that the customer service was not correct. are online 24.7. Live Chat can be located in the help centre of our website, when you search for our contact details.
https://www.parcel2go.com/help-centre/parcels/question/general/how-do-i-contact-parcel2go
You can use the link above, and refer to the last subheading on that link. You will be passed to a bot named Ellie, who is designed to assist customers. However, if you would prefer to speak to an agent, you can ask Ellie for a contact number, and you will be passed to an agent straight away.
Thank you,
Faye
Parcel2Go Customer Services
Paid for parcel del.
Paid for parcel del.. Never collected but took the money.. No direct contact unless u want to talk to a bot.. Its a rip off service with absolutely no come back.. Never use them!!
It should be liiegal to take money for a service and provide nothing, and no way of chasing it up...
7 aprile 2022
Risposta di Parcel2Go Ireland
Hello Andrew
Thank you for your review. I sorry to hear about the failed collection. I have emailed you now, to discuss this further.
Thank you,
Faye
Parcel2Go Customer Services
Very bad service
Very bad service. I paid and requested drop to a location. The location no longer took parcels. The response to my predicament was you will have to pay extra for home delivery.
7 aprile 2022
Risposta di Parcel2Go Ireland
Hello Niamh
Thank you for your review. I cannot apologise enough for the issue with the shop, and I would like to assist you. I have emailed you directly now.
Thank you,
Faye
Parcel2Go Customer Services
Wonderful service,lovely jolly helpful…
Wonderful service,lovely jolly helpful agent.great job,will be back again..
7 aprile 2022
Appauling Service!!
7 aprile 2022
Risposta di Parcel2Go Ireland
Good morning,
Thank you for your review.
I am very sorry to hear that you are unhappy with the service received from us. I’d like to see if I can bring this matter to a satisfactory resolution.
I’ve contacted you via email to discuss this further. If you could come back to me at your earliest convenience that would be much appreciated.
Thanks,
Agata
Parcel2Go Customer Services
Parcel2Go review
I start using Parcel2Go when the Pandemie start and i couldn't go to visit my grandchildren. Since 2020 i sending every 2-3 months parcels to Holland and never i haven't any problems. Then i am happy with this company and i recommend to everybody to use. Thank you!
7 aprile 2022
Cant seem to get items collected
Cant seem to get items collected. Several times they failed to collect. Twice spent an hour on the customer services who wernt helpful at all, promised refunds for the failed collections, but never got this either.
7 aprile 2022
Risposta di Parcel2Go Ireland
Good morning,
Thank you for your review.
I am very sorry to hear about issues with collection of your parcel and that you feel this way about our customer service agents. Our aim is to provide the best service and customer service experience possible and I fully appreciate this not at all the standard of service you would expect.
I’d like to see what I can do to help. I have contacted you via an email to discuss this further. I’d be grateful if you could respond as soon as is convenient.
Thanks,
Agata
Parcel2Go Customer Services
After waiting for a collection everyday…
After waiting for a collection everyday abnd despite multiple rebookings, my parcel was bot collected. I eventually gave up abd rebooked with a rival parcel company who collected the folling day and delivered to my customer the day after.
I am still waiting for a refund from parcel to go.......never again.....and I woukd tell others not to bother with this usless service either
7 aprile 2022
Well the website was easy to use and I…
Well the website was easy to use and I got a good price for my parcel to Germany with DPD. It was cheaper than using DPD own website. The problem I had was that the tracking number I got from Parcel2go did not work at all. And there is no Phone or Direct Email to contact them directly.
I tried and that was very disappointing. My parcel got there alright but I had to go to DPD directly to Track my parcel.
7 aprile 2022
Risposta di Parcel2Go Ireland
Good morning Michael Farrell,
Thank you for your review.
I am very sorry to hear that you were struggling with tracking your parcel via our website and that you were unable to get in touch with us to receive any help or advice.
I am glad to hear that despite the above issues your parcel has been successfully delivered. In the future in case of any problems you can contact us anytime via Live Help which is open 24/7 and one of our agents will be happy to assist you with any queries. Live Chat can be located in the help centre of our website, when you search for our contact details. https://www.parcel2go.com/help-centre/parcels/question/general/how-do-i-contact-parcel2go You can use the link above, and refer to the last subheading on that link. You will be passed to a bot named Ellie, who is designed to assist customers. However, if you would prefer to speak to an agent, you can ask Ellie for a contact number, and you will be passed to an agent straight away.
If you wish to discuss this situation or have any question please use the contact link provided above.
I am sorry for all of the inconvenience once again.
Thanks,
Agata
Parcel2Go Customer Services
Can be very hit and miss with the
Can be very hit and miss with the service it’s cheap but I’ve had packs not collected lost issues with packing labels etc and customer service is stressful
7 aprile 2022
Terrible customer service
7 aprile 2022
Risposta di Parcel2Go Ireland
Good morning Kev,
Thank you for your review.
I am very sorry to hear that you are unhappy with our customer service. Our aim is to support our customers and provide the best service possible so I do apologise for your poor experience with us.
I would like to see what I can do to help. I have emailed you to discuss this further. I’d be grateful if you could respond as soon as is convenient.
Thanks,
Agata
Parcel2Go Customer Services
Package delivered 1 month late
Package delivered 1 month late. Was not returned to sender. Requested refund but have heard no feedback
7 aprile 2022
Risposta di Parcel2Go Ireland
Good morning Stephen Ward,
Thank you for your review.
I am very sorry to hear about the issues with the delivery of your parcel and that you did not hear back regarding your refund request.
I have checked the order linked with this review and it looks like it was delivered within the timeframe , also there is no refund request or any contacts made regarding it so I have contacted you via an email to double check the details of order in question and discuss this further.
If you could come back to me at your earliest convenience that would be much appreciated.
Thanks,
Agata
Parcel2Go Customer Services
Just a brilliant service in every way
7 aprile 2022
Booked collection 4 times but parcel…
Booked collection 4 times but parcel was never collected
7 aprile 2022
Risposta di Parcel2Go Ireland
Good morning,
Thank you for taking time to leave a review.
I would like to extend my sincerest apologies for the multiple failed collections here, I fully appreciate this not at all the standard of service you would expect.
I assure you that episodes of this nature are rare and do not reflect our usual high standard of service. Whilst it may be of little consolation, this matter has been reported to the relevant teams for review and will be passed to the courier in an effort to prevent future recurrence.
If you wish to discuss this further I would advise to get in touch with one of our agents via Live Help so they can help.
Live Chat can be located in the help centre of our website, when you search for our contact details. https://www.parcel2go.com/help-centre/parcels/question/general/how-do-i-contact-parcel2go You can use the link above, and refer to the last subheading on that link. You will be passed to a bot named Ellie, who is designed to assist customers. However, if you would prefer to speak to an agent, you can ask Ellie for a contact number, and you will be passed to an agent straight away.
Thank you and I apologise for any inconvenience caused to you once again.
Kind regards,
Agata
Parcel2Go Customer Services
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