Panda Recensioni 2.652

I am a Panda customer for a number of years. All good. Today ( this morning)I raised an issue that my bin collection did not happen yesterday for my black bin. The Panda representative was excellent in resolving the matter and this exceeded expectations.

Very helpful customer care when I called. Mel was very friendly and sorted out the issue very quickly.

Ciara, the agent,made this process great. Professional, knowledgeable and a pleasure to deal with. She went out of her way, contacting billing, calling me back and sorting the issue fully. Every company needs more Ciara's

The man who dealt with my query yesterday was very prompt and helpful, and got my query sorted. However, this is my second call and a few emails trying to get this sorted.

It was great to speak to a human on the customer service call and the assistant was extremely courteous and helpful.

Dreadful company to deal with. I was told after leaving a previous review on there site about the removal of bins, that they would be removed in 2 days. This is on going since before Christmas. Bins are still outside the house. Panda are full of false promises.

Micaella, was very helpful to get my account on active very quickly

Panda Loyalty Team member Adam was an absolute pleasure to speak with. He was helpful, had access to my bin lift info and had the mandate to make billing decisions that were fair and reasonable. My issue was fully resolved and I will remain with Panda due to the service he gave me. Thank you Adam!

Alex was very polite.
Didn't take long to help me.

The sales operative, France, was so helpful and thorough throughout the process. All questions were answered in a clear, professional and friendly manner.

EDIT: your response to my review is pure rubbish. No one "reached out to me privately". There were no contact details in my review so thats impossible, sure you couldnt even find my account when i gave you my account number. Just more lies.
So bad I dont even know where to start. Customer service is awful. I was onlu a custome for a couple of months. Tried to get an answer for 2 week about overcharges, conveniently there was an issue with the 2 invoices that have extra charges on them so I couldn't open them or see the information on them ( they still wanted me to pay) ignored by customer services. only got a response when I pretended to be a new customer interested in signing up. Constantly ignored emails, no calls back, over charges, useless phone staff. Trying to get someone to understand that I was cancelling the account was like trying to teach a cat to ride a bike. Im just sorry I cant give less than one star.

The service are great, the lady who spoke to me was very helpful & friendly

I would like to commend Lyka for assisting me with my queries for today. She was very patient and excellent in customer service. She was great! Thanks Lyka

Very good help provided by Lyka to answer my questions,friendly and proffesional aproach.
I give 5 star but before Lyka i spoke to a man who told me to hold the line and he drop the call,then i ring back and Lyka was there and sort me out in few minutes.

Consistently failed to collect bins. Closing the account has been an even bigger nightmare with termination fee demanded (but no T&C provided) and additional service charges put on even after closing the account. Awful people to deal with.

I spoke to a very efficient staff member
who was very helpful and answered all my questions.

Micaella replied to my questions online very quickly and got me sorted in no time.
Thank you.

I contacted Panda Waste today with a query on my account.
I spoke with Sandra from your Loyalty Team. Sandra was very polite and freindly. She listened to me while I explained my query and helped sort it out within minutes. Thank you Sandra for your excellent customer service 👏👏

The customer service representative dealt with my query in a polite and professional manner.

The customer service agent went above and beyond to retain my business, which made me feel that my loyalty was truly valued.