Greyhound Household Recycling Recensioni 372

I have never been so poorly treated as a costumer. Since hiring greyhound they missed more bins than collected them. When I called to customer service they blame on me for not putting the bins out, which is a lie, rather than admitting their mistakes. They are rude on the phone and do all their communications via phone so you have nothing on record to complain when they miss once again your bin collection next week. After calling more than 6 times to complain and try to sort the issue, they keep blaming me, the costumer, for their bad service and make it extra complicated every time I tried to cancel my account. I am writing here because I am tired of them dismissing me over the phone and refusing to say anything on record or give me any refund.

I messaged online app about a crack in my black bin and I was dealt with very effectively by Alan. He arranged a replacement bin for me straight away which is due in the next 4 days. Very straightforward. Thank you Alan

I just watched their operator spill rubbish in the street as he was tipping my bin. Looked at it, didn't bother to pick it up. Lazy git.

Truly awful company to deal with. All customer service seems to be based out of India and impossible to understand what is being said. I've been goaded into arguments over nonsense on 2 occasions with Indian men and have given up trying to resolve problems. Truly awful experience

Would give 0 Stars if I could.
I have to close my account due to moving house and bringing our bins with us was not an option due to where we’re moving to. Closing the account has been an absolute nightmare.
We needed our bins emptied before they were removed from the property, greyhound thinks it’s acceptable to message the morning of a bin collection to say the bins are being emptied that day? I rang to say this is ridiculous i obviously don’t have the bins out and I am not home. I arranged for the bins to be collected 2 days later on the Saturday, bins were left out Friday night, sat there all day and no one arrived to collect. Also didn’t receive any communication to say the bins were being emptied so I’m highly doubtful this was correctly scheduled at all. I rang to complain that the bins were not emptied and was told “they couldn’t be located”, funny how they were left where they are always left and for the previous 56+ weeks there’s never been an issue with the bins being collected, but when it’s needed because I’m closing the account suddenly the bins “couldn’t be located”. The customer service agent I spoke to Monday was terrible. Zero consideration for this situation and the stress it’s putting me under. I’m being told the bins can’t be emptied until Thursday, and they won’t be removed until 3-5 business days later. I will no longer live at the address and greyhound has suggested I just leave the bins out for removal? Yet if there’s any waste in the bins I don’t doubt they’ll refuse to collect them on that basis. Despite leaving them out for god knows how many days being their guidance. And if something were to happen to the bins while they were left out I’m sure they’d hold me responsible. This has been the worst customer service experience and I’m extremely regretful I ever gave them business. I strongly advise anyone to stay away and I will never return as a customer. If the process had been handled differently this would have been very different.

hi im barbara for the past three wednesdays and including today our bins were not collected they drive passed our house i thought to myself yeay they are going to take the black bin but no instead they collected other bins and left our estate and past us by why we went with them i dont know we get a text saying to leave them out the night before but they are not collected

Vous êtes que des voleurs bandit de méchant qui ne sont que des malhonnête, je serai entrain de crier pour que le tout monde entier soit au courant de vos comportements mauvaise malhonnête

Laziest shower ever, as always with this company no regard for customers right from the top down. I suppose if you pay peanuts,

Made an enquiry to day was talking to Victor who was courtious and very helpful .So much so when I am renewing my gas contract and I will be make contact.

This is the scam site. Everyone avoid this website.

My mother lives in the Dublin 12 area and I’d like to share her experience with Greyhound.

Over the last few years, on my recommendation, she has called Greyhound customer service to ask if it would be possible to have her emptied bins left outside her house after being emptied. Instead of being left outside either 3 or 4 houses in either direction.

(Just to note her house is on a main road and there are no cars parked on the street that would prevent this.)

This is a big deal for her as she is a senior and needs a support to walk. Her eyes are also very bad and she’s not very confident on her own.

Each time she has called she has been assured that attention will be given to this matter, however nothing changes.

In contrast, I use Thorntons and live on a side street off the main road, which is packed with cars, and our bins are ALWAYS left right outside our house… So it is possible!

I’m writing this review just so elderly people might get some perspective before deciding on Greyhound. I’ve no confidence that anything will change, but am confident this review, like all the telephone calls, will fall on deaf ears. It’s evident the company doesn’t care.

10+ years of bin collections.
Zero issues.

4 waste types - general, compost, glass and recycling

Signed up and didn't get any bins so I called back after 5 days and the said I still wouldn't get them for another 3 days. The indian call centre lied to me and said they'd deliver today however when pressed for confirmation they admitted they couldn't promise same.

If you’ve ever dreamed of watching your waste take a scenic tour of your street before vanishing into the abyss of inefficiency, Greyhound Recycling is the service for you.
Let’s be honest: they don’t so much collect rubbish as redistribute it. Every bin day is like a reverse magic show – you start with full bins, and somehow end up with more trash on the ground than you started with. It’s almost impressive. Like a twisted environmentalist's paradox: the more they come, the worse the street looks.
Their trucks leave a trail of chaos in their wake, like metallic tumbleweeds of mismanagement, scattering recycling across driveways, gutters, and any available storm drain. If Greyhound had a motto, it should be: "Creating more mess so you don’t have to."
Customer service? Imagine shouting into a landfill and hoping for a reply. Spoiler alert: the landfill is more responsive.
In short, Greyhound Recycling isn’t so much helping the planet as giving it a nervous breakdown. 10/10 for irony, 0/10 for actual waste collection.
Avoid if you value clean streets, competent service, or the concept of recycling itself.

Terrible ,so angry they booked me in for a Friday I had all workers ready to help .I had to contact them and no skip available to deliver after booking it in and paying,I wouldn’t Recommend this company .left high and dry disgraceful stop overbooking unfair to customers.

Ordered a skip early in the week arranged for it to be delivered on Thursday or Friday as had organised help for the weekend. Skip never arrived. Rang on Monday looking for it. Answering machine only which promised to call back shortly. Did this three times over the morning. Nobody answered and nobody called back. Eventually rang the sales phone number which was answered immediately. No record of order but money had been taken from account. Dreadful service even worse customer service.

I just want to say I have been Dealing with Natasha over an incident with my car, she has went above and beyond to help us and got a replacement car as we are going to wales 20th June so it was left in the next day to he fixed. I never expected things to go so smoothly she seems very experienced and very understanding to what people need and will go out of her way to help in any way. In this day and age it’s a pity there is not more like her.
Deirdre

Dreadful "Man with a Van" rubbish collection service. The guy arrived on time, sat in his truck for approximately 20 minutes until I went out to him. Then proceeded to tell me that he wouldn't be able to take the rubbish on his own that he would need assistance. I'm on my own hence why I was getting the service. It was a 14 cubic square skip size truck. He loaded roughly half of the rubbish and told me he couldn't do anymore. I rang the company to be told that they would ring me back in 5 minutes. I'm still waiting on a return call since yesterday morning!!! Never again, I had no bother with Kollect.ie previously, but greyhound was cheaper so went with them. You get what you pay for as they say!!!

Terrible service, ordered a skip and paid for it for 2 days only and I said I needed it gone after 2 days and they assured me it would be, its now 2 days over due being collected and ive been sent all over the place by their staff on the phone saying it will be picked up and the driver is coming. they are utterly useless i would avoid at all costs.

A random skip appears taking up one of our car park slots, blocking it, AND a random door bell at half 6 this morning that no one was awake for. After a call we would be told that we have to email them to 'complain'
Not only this, our driveway was recently powerwashed, and this clearly has either scratched the ground or destroyed the clean driveway. Absolutely unacceptable and compensation should be given for powerwashing costs and taking up a car slot.
Extremely unprofessional for them to not check which address this was for. Bin companies as well are almost monopolies, giving you no choice but to choose them in the area. Clearly by the other reviews and lack of responses they do not care. AVOID USING THIS COMPANY IF YOU CAN