This was the first time that I had shipped a large item from abroad and found Pallet2ship to be first class. They helped me with all of the logistics and also ensured that all the paperwork was in ord... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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The delivery was on time and the driver was great. 5 stars for that bit. Unfortunately one corner of the pallet was badly damaged, to the point where it is unusable. Hopefully I’ll not need to retu... Leggi di più
L'azienda ha risposto
Shipping with this company is pretty easy and straightforward through their portal. Contact Dan, he so friendly and is always ready to help.
L'azienda ha risposto
Every International Palletised Consignment that we have booked via Pallet2Ship has been delivered in good time, not to forget the Customer Service Team (Dan-E, George & Nikki), they are high profile... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Pallet2Ship is a UK freight forwarder with 15+ years of experience, built for SMEs. Instant quotes, global carriers, competitive prices — no credit account needed.
Informazioni di contatto
Office 1, Space Station, 149 St Pauls Ave., SL2 5EN, Slough, Regno Unito
- 01753 299 456
- office@pallet2ship.co.uk
- www.pallet2ship.co.uk
4,8
Eccellente
1844 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
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Brilliant customer service and on time…
Brilliant customer service and on time delivery
9 febbraio 2026
Non scritta su invito
Risposta di Pallet2Ship
Thank you for taking the time to share your thoughts, Asam!
We’re delighted to know our team made a positive impression and that your shipment arrived as scheduled.
We truly appreciate your feedback and would be glad to assist you again in the future.
Kind regards,
Pallet2Ship
Very good service and personal updates
Very good service from Gabriela, monitored the shipment and kept us personally informed.
9 febbraio 2026
Non scritta su invito
Risposta di Pallet2Ship
Thank you for taking the time to leave a review, Joshua!
It’s fantastic to hear that Gabriela kept a close eye on your shipment and made sure you were kept informed throughout. We know how important clear, proactive communication is, and we’re glad this made a difference to your experience.
We’ll be sure to pass your kind words on to her.
Many thanks,
Pallet2Ship
Very good client service Fast response rate and fast delivery.e
Very good client service. Fast response rate and fast delivery.
1 febbraio 2026
Non scritta su invito
Risposta di Pallet2Ship
Thank you for taking the time to share your feedback, Vicky!
We’re so pleased to hear that you found our support team responsive and that your shipment reached its destination without delay. That’s exactly the level of service we aim to provide every time.
We truly appreciate your kind words and look forward to assisting you again whenever you need us.
Best wishes,
Pallet2Ship
A really good service
A prompt, efficient and helpful service all round.
13 gennaio 2026
Non scritta su invito
Risposta di Pallet2Ship
Thank you for taking the time to review us, Neil!
We’re delighted to hear that everything went smoothly and that our team was able to assist you from start to finish. Your feedback truly means a lot to us.
If we can help with anything in the future, we’ll be more than happy to assist.
Kind regards,
Pallet2Ship
Always great
Always great communication and great service, Dan E was very helpful and ensured the whole process was smooth 😊
19 gennaio 2026
Non scritta su invito
Risposta di Pallet2Ship
Thank you for the kind feedback, Michael!
We’re glad to hear the communication was always clear and that Dan helped make the whole process run smoothly.
We appreciate you taking the time to share your experience and are here whenever you need us again.
Many thanks,
Pallet2Ship
Good service all round from booking to…
Good service all round from booking to delivery and communication.
29 gennaio 2026
Non scritta su invito
Risposta di Pallet2Ship
Thank you for your feedback, Ann!
We’re glad to hear the service and communication were good from booking through to delivery.
We appreciate you choosing us and are here if you need us again.
Kind regards,
Pallet2Ship
AMAZING company we could not be…
AMAZING company we could not be happier. The ease of arranging the pallet delivery to the lovely driver who collected the pallet from us, he was very friendly and helpful. The pallet was delivered to the destination within 24 hours and we received regular communication from Gabriela along with link and tracking number. When it arrived at its destination we received photo evidence. All in all a very pleasant easy process. Would recommend anyone use them to arrange any large delivery. Thank you again so much
30 gennaio 2026
Non scritta su invito
Risposta di Pallet2Ship
Thank you for taking the time to review us, Rebecca!
We’re really pleased to hear how smooth the whole process was for you. It’s great to know that the tracking and photo confirmation added peace of mind.
We truly appreciate the recommendation and would be happy to help again anytime.
Kin regards,
Pallet2Ship
Risposta di Pallet2Ship
Thank you, Gary, for your feedback!
We’re glad to hear the delivery went well. If you need our help again in the future, we’re here to assist.
Many thanks,
Pallet2Ship
Smooth Delivery experience
Smooth Delivery experience . no damage to the original packing .
28 gennaio 2026
Non scritta su invito
Risposta di Pallet2Ship
Thank you for your review, Karthikeyan!
It’s great to hear the delivery went smoothly and everything arrived in perfect condition.
We hope to be able to assist you again.
Kind regards,
Pallet2Ship
Fantastic service would definitely…
Fantastic service would definitely recommend
23 gennaio 2026
Non scritta su invito
Risposta di Pallet2Ship
Thank you for your feedback, Sherilyn!
We’re really pleased you had a great experience and appreciate the recommendation.
We look forward to hearing from you again.
Kind regards,
Pallet2Ship
very good service
21 gennaio 2026
Non scritta su invito
Risposta di Pallet2Ship
Thank you for the feedback, Jade!
We’re glad to hear you were happy with the service. If you need assistance with your future shipment, we’re here to help.
Kind regards,
Pallet2Ship
Top Class Service
I would like to thank Gabriela for her excellent assistance with the collection and delivery of a machine. She was professional, efficient and communicated clearly and stayed on top of every detail and made the whole process easy and everything went smoothly. Really appreciated her support .. Highly recommend this company
22 gennaio 2026
Non scritta su invito
Risposta di Pallet2Ship
Thank you for the wonderful feedback, Donna!
We’re delighted to hear that Gabriela’s support made the collection and delivery process smooth and straightforward.
Your recommendation is greatly appreciated, and we’re here whenever you need us again.
Many thanks,
Pallet2Ship
Risposta di Pallet2Ship
Thank you for your feedback, James!
We’re glad to hear the communication and overall service met your expectations.
If you need anything again, we’re here to assist.
Kind regards,
Pallet2Ship
Truly helpful customer service (Dan)
Truly incredibly helpful customer service (Dan)
Goods were delivered promptly too
23 gennaio 2026
Non scritta su invito
Risposta di Pallet2Ship
Thank you for your feedback, Gaelle!
We’re pleased to hear that Dan was helpful and that the goods were delivered promptly.
If you need any support in the future, we’re here to help.
Kind regards,
Pallet2Ship
Excellent experience & well priced
Excellent experience from start to finish. The team were responsive and followed up to make sure things ran smoothly.
Very competitive pricing, couldn't ask for more.
Gabriela was particularly attentive and kept me updated on progress each step of the way - thank you
20 gennaio 2026
Non scritta su invito
Risposta di Pallet2Ship
Thank you for sharing your experience, Rob!
We’re glad to hear everything went smoothly from start to finish and that you found the pricing competitive. It’s great to know Gabriela kept you well updated throughout the process.
We appreciate your feedback and are here whenever you need us again.
Many thanks,
Pallet2Ship
A lovely company to deal with
A lovely company to deal with, regular updates, friendly emails and the delivery man was spot on. I would use them again.
23 gennaio 2026
Non scritta su invito
Risposta di Pallet2Ship
Thank you for your kind feedback, Adam!
We’re pleased to hear the updates, communication, and delivery all went smoothly.
We appreciate you choosing us and would be glad to assist again.
Kind regards,
Pallet2Ship
Misleading information at booking for private customers
Booked a pallet shipment because the quote page clearly stated private customers are accepted and no EORI number is required. That information was reinforced in the service details.
After payment, I was told the shipment could not proceed under those conditions unless further requirements were met, directly contradicting what was shown at checkout. This led to repeated back-and-forth emails and shifting explanations. The team handling emails constantly deflected and ignored points and were generally not helpful.
No collection ever took place, yet cancelling and obtaining a straightforward refund was unnecessarily difficult, with pressure to accept cancellation charges or account credit instead.
The issue isn’t the carriers that are used by Pallet2Ship, it’s the misleading quote page and poor handling from customer service once the problem was raised. Private customers should be extremely cautious and get written confirmation before booking. Better to spend some time to look to competitors who have clear conditions which arent hidden away in buttons or T&C's or quote pages which are misleading.
Update 26/01 --
Nikki from the team has contacted me to help resolve this issue and offered me a full refund due to the issues with the inital booking. I was satisfied with her assitance in this matter. It's a shame that the rest of the team that I dealt with were not as helpful.
20 gennaio 2026
Non scritta su invito
Risposta di Pallet2Ship
Hello Mohseenur,
From what we can see, a member of our team has already been in contact with you directly to go through the details and discuss the next steps.
If there is anything further you would like us to review, we are available to assist.
Kind regards,
Pallet2Ship
Garielle very helpful
15 gennaio 2026
Non scritta su invito
Risposta di Pallet2Ship
Thank you for your feedback, Steve!
Your kind comments have been passed on to Gaby.
If you need any further assistance, we’re here to support you.
Kind regards,
Pallet2Ship
Risposta di Pallet2Ship
Thank you for your feedback, Martin!
We’re pleased to hear that the communication and service met your expectations.
If you need our assistance again, we’re here to help.
Many thanks,
Pallet2Ship
Horrible experience with pallet2ship.
Horrible experience with pallet2ship.
Ref: 10005198027
My seller booked a shipment online, was quoted a price, and paid in full. Only after payment was taken was we told the service booked was allegedly unsuitable and that I would need to pay significantly more (double) to proceed or change carrier. These restrictions and extra costs were not made clear before payment.
When I cancelled within 24hours because the service could not proceed as sold, pallet2ship refused to issue a full refund and instead kept 40% of my money, despite no collection or delivery taking place.
They have attempted to classify this as a “customer cancellation,” even though the issue only arose after payment due to information not disclosed upfront from a misleading website. I am now having to pursue a credit card chargeback to recover the remaining balance.
In my opinion, changing requirements after payment and retaining a large portion of the customer’s money is unacceptable and borderline criminal. I would strongly advise others to be cautious before using this company.
I obtained a better service at less than the original price from another provider. Steer clear of this lot.
Update to pallet2ships response: It’s sad to see that not only do they retain 40 percent of my money for no reason whatsoever. Now they tell lies about verbal abuse and police investigations? Absolutely deluded people. I’ve never heard the likes. I am the receiver of this package leaving this review. Not the shipper. at no stage did I speak with them on the phone nor was I anything other than respectful via my email correspondence.
I hope the 70 pound was worth it. You clearly need it more than I.
16 gennaio 2026
Non scritta su invito
Risposta di Pallet2Ship
We would like to clarify that you are not our paying customer and did not place this booking on our website. We are therefore unsure on what basis you are stating that the service information was not visible at the time of booking.
The service booked is clearly stated as being for business customers only, with EORI and TSS details required. This information is not displayed after payment; it is shown clearly at the very first step of the quotation process, prior to any booking being made.
We therefore maintain that the service requirements were transparent and available before the booking was completed. It is untrue to state that the requirements were changed after payment.
As the necessary information could not be provided, we offered an alternative service. This option was declined by our customer and a cancellation was requested.
In accordance with our Terms & Conditions, which were accepted at the time of booking, cancellations are subject to a charge, and therefore only a partial refund was applicable.
Pallet2Ship
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