I've just taken delivery of a king-size Amberley bed frame and I love it. The customer service, workmanship, delivery and fitting was excellent. A slight hiccup with wrong size slats but everything re... Leggi di più
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We embarked upon a bedroom renovation in the summer and chose the furniture from The Painted Furniture company. Alison was really helpful when we placed our Millbrook range order and Chevette an... Leggi di più
L'azienda ha risposto
We visited the showroom before ordering online. The team in the showroom were excellent, very knowledgeable and helpful and supplied samples of colour finishes and wood samples. We ordered online to u... Leggi di più
L'azienda ha risposto
Have made do with a sub-obtimal dest for years that l was unable to get my wheelchair under without putting some bricks under it to raise it up and on recomendition from a friend l chose your company... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di mobili
- anche in
- Fabbricante di armadi
- Mobilificio
- Negozio di arredamenti per salotti
- Negozio di mobili per camere da letto
- Negozio di mobili per cucina
Scritti dall'azienda
In an age of mass production, we are proud to be hand-building furniture right here in the UK and keeping traditional hand crafting techniques alive. We are committed to using the finest selection of materials along with traditional construction methods to create beautiful and resilient furniture that withstands the test of time. Nearly all our pieces are built right here in the UK, guaranteeing that you get the kind of craftsmanship British-made furniture is known for, as well as the potential to bespoke any piece to your own requirements. We believe our customers are even more important than our high-quality furniture. We go to great lengths to ensure that every customer is taken care of throughout the entire buying journey. From initial contact to delivery and beyond, putting smiles on customer faces is always top priority. We want you to keep smiling years after delivery and final inspection. In terms of finishes, we offer more than a dozen different paint colour options, a range of oak top finishes, and your choice of handles. Shop our full range of Bedroom, Living Room & Dining Room Furniture on our website today.
Informazioni di contatto
17-19 Gosditch Street, GL7 2AG, Cirencester, Regno Unito
- 01285 656 041
- cirencester@paintedfurnitureco.co.uk
- www.paintedfurnitureco.co.uk
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We're impressed by their spacious Show Room
We were initially attracted by their large and well appointed Showroom at Hampton Wick, where their Salesman Callum proved to be most helpful and well informed.
We chose a customisable chest of drawers that fitted our available space very well, and were impressed with the smoothness of the drawers on their soft close runners. The Unit was supplied beautifully painted, and supplied with a very close colour match to other pre-existing items of bedroom furniture.
We are DELIGHTED that we selected this 'PFC' item.
20 gennaio 2025
Risposta di The Painted Furniture Company
Dear Tony,
Thank you so much for taking the time to leave your fantastic review! We're thrilled to hear that you were impressed with both our showroom and Callum’s helpfulness. It's also great to know that the customised chest of drawers was a perfect fit for your space and that the soft-close runners made such a positive impression. Enjoy your beautiful new piece, and we hope to see you again soon!
Kind regards,
The Painted Furniture Company Team
Disappointing Quality and Delayed Resolution
I am very disappointed with my experience with The Painted Furniture Company. While I initially raised concerns about the chest of drawers, upon closer inspection of the larger piece, I discovered visible cracks and a poor finish – and this was before the item had even been used.
The collection process was lengthy, forcing me to wait a considerable amount of time for the item to be returned and my refund to be processed. This delay left me unable to shop elsewhere during that time, adding unnecessary inconvenience.
I had chosen your company under the impression that I was investing in high-quality furniture, particularly given the premium price I paid. However, the quality of the product has fallen far below my expectations and what I believed your company stood for.
I have given 1 star because the staff were professional and did try their best to resolve the issue. However, the poor product quality and delays in the process have left me deeply disappointed. Ultimately, I am the one losing out in this situation.
17 gennaio 2025
Non scritta su invito
Risposta di The Painted Furniture Company
Dear Hasan,
Thank you for sharing your feedback with us.
We are sorry to hear that your experience did not meet expectations. We understand how frustrating it can be when a product does not arrive as anticipated, and we genuinely regret that we fell short in this instance.
When you raised concerns about the quality of the furniture, we took immediate action to address the issues. We recognise that, after further inspection, you opted for a full refund, and although our policy typically does not allow refunds on custom-built items, we made an exception in your case to ensure you were satisfied with the outcome. We were committed to resolving this matter as quickly and effectively as possible.
As a small company, the logistics of arranging item collections can sometimes take a little longer than anticipated. However, we acted swiftly to schedule the collection the week following the agreement of your refund. We appreciate your understanding and patience throughout this process.
We are also sorry that we were unable to offer you the further financial compensation you requested beyond the full refund, but we believe we made every reasonable effort to resolve the situation in line with our established policies. Our goal is always to ensure that our customers are satisfied, and we believe that the steps we took were in good faith and in line with what we are able to provide.
We genuinely value your feedback, and we will use it to improve both our products and our processes. We are sorry that we couldn’t meet your expectations on this occasion and wish you all the best.
Kind regards,
The Painted Furniture Company Team
Second order four years later
This is my second order four years later. Originally for a bed and beside tables, and now furnishing my remaining bedrooms. The original furniture has served me well and I continue to be happy with the design and quality of the products that I have just received.
10 gennaio 2025
Risposta di The Painted Furniture Company
Dear Ben,
Thank you so much for your wonderful review! We’re thrilled to hear that you are happy with both your original and recent purchases, and it’s also great to know that the original furniture continues to serve you well. We truly appreciate your continued trust in us and look forward to helping you with any future furnishings!
Kindest regards,
The Painted Furniture Company Team
Very good quality product
Very good quality product, looks lovely in our dining area, our friends also commented positively on it.
One feedback - the cabinet has a strong glue smell for several weeks after installation. It’s almost gone now but first few days it was unbearably strong. Perhaps consider alternatives?
3 gennaio 2025
Risposta di The Painted Furniture Company
Dear Tom,
Thank you for your positive review! We're so glad to hear that the product looks lovely in your dining area and that your friends have also commented positively. We also appreciate your feedback about the glue smell. As our products are made to order and delivered shortly after manufacture, the smell can sometimes be stronger during the initial days, and we do apologise for this. We're happy to hear it's fading, and we'll definitely consider your suggestion as we continue to refine our processes. Thank you again for sharing your experience, and we hope you continue to enjoy your new cabinet!
Kindest regards,
The Painted Furniture Company Team
First stop for quality painted furniture
Very pleased we chose The Painted Furniture Co for our three pieces of furniture . Everything from placing the order through to delivery was perfect
19 dicembre 2024
Risposta di The Painted Furniture Company
Dear John,
Thank you so much for your kind review! It really is great to hear that you're pleased with your furniture and that everything, from ordering to delivery, went smoothly. It’s always wonderful to know our customers are happy with their experience and we hope you enjoy your new pieces for many years to come!
Kindest regards,
The Painted Furniture Company Team
A Great Company with Helpful Customer Relations
I cannot speak highly enough of the great service I received from The Painted Furniture Company. I was to move into an Assisted Living apartment in early November 2024 and ordered furniture, accordingly, to be delivered a few days prior to my moving in. However the move in date was delayed until December 2024. This super company accommodated this with no problem to me at all, but must have given them storage problems! The two lovely wardrobes and a bed head were delivered and in my new home exactly as requested. So thank you all at the P.F.C.involved. Callum at Hampton Wick was especially helpful at every stage.
19 dicembre 2024
Risposta di The Painted Furniture Company
Dear Joy,
Thank you so much for your wonderful 5* review! We're absolutely delighted to hear that you had such a positive experience with us. It's great to know that everything worked out smoothly despite the change in your move-in date, and we're thrilled that the wardrobes and bed head were delivered exactly as requested. We'll be sure to pass on your kind words to Callum and the rest of the team – they’ll be so pleased to know they could help. Wishing you all the best in your new home, and thank you once again for choosing your furniture from us.
Kindest regards,
The Painted Furniture Company Team
Quality bed
I went to a shower room in Kingston and bought a bed. It took a long time to arrive but the quality of the bed is great. Construction of the bed is very simple and came with retouch paint which is reassuring in case anything happens in the future.
19 dicembre 2024
Risposta di The Painted Furniture Company
Dear Misha,
Thank you for your lovely review! We’re so glad you’re happy with the quality of your bed. We appreciate your patience with the delivery and are glad the simple design and touch up paint give you peace of mind. If you should ever need anything else in the future, then please do not hesitate to contact us!
Kindest regards,
The Painted Furniture Company Team
Great quality and love our custom colour
The staff were brilliant both when ordering my chest of drawers and then delivering it right into our bedroom up two flights of stairs! We love the custom colour to match our wall and the quality is top notch.
A piece of furniture we will keep forever!
19 dicembre 2024
Risposta di The Painted Furniture Company
Dear Mr Nick,
Thank you so much for your wonderful review! We're thrilled to hear that you loved your chest of drawers and that our team made the ordering and delivery process smooth, even up those stairs! It's great to know the custom colour and quality are exactly what you hoped for. We’re so pleased it’s a piece you’ll cherish for years to come! Thanks again for choosing us, and please do let us know if there should ever be anything else that you need.
Kindest regards,
The Painted Furniture Company Team
We took a long drive to visit the…
We took a long drive to visit the showroom and we were assisted in store by a helpful sales person who we had previously had email communication with. We chose would work for us and went away placing an order for two units in October and being told it wouldn’t be delivered until the new year which seemed quite far off but we accepted it. They were able to deliver before Christmas which we were happy about but upon delivery unfortunately we spotted that the 2 door wardrobe and the 1 door cupboard both have faults on them, and the hat wasn’t delivered fir the 2 door, they returned the next day with the hat. The issues are that some of the paint hasn’t been sprayed on properly inside left door of the two door unit and visible blobs of paint by the door handles, a scratch on the outside door and the doors aren’t level to each other on the 2 door wardrobe. Neither of the two delivery teams could fix it with one of the delivery men complaining that the office don’t know they aren’t trained to make the adjustments having been told over the phone that they are! They tried but couldn’t level it. They took photos of the issues and we were told a service engineer can visit our premises to fix the issues. We are now trying to organise this and being told by an uncaring, unhelpful Deborah in the Cirencester office that the service engineer can’t visit here until the New Year which I had previously advised I would find unacceptable given the predicament we have been put in with all these issues! This is unacceptable given that we spent a lot of money on these two units! When something like this happens the responsibility lies with painted furniture company to resolve the issue as quickly as possible and not be unhelpful, by delaying us, the warehouse not contacting us yesterday as we were advised they would, not understanding that we cannot use the units by filling them up then emptying them out when the service engineer is good and ready to attend! Not understanding that the issues are enough to warrant an immediate fix. Unfortunately I had to chase then up again today and spoke again with Deborah who outrightly refused to give me the warehouse telephone number, and I couldn’t speak to the manager as she is off sick and when pushed to resolve this issue for us without causing further delays and inconvenience and expecting us to bend over backwards to accept their conditions which rightfully so we don’t Deborah abruptly ended the call!! As if we have not been inconvenienced and disrespected enough! The sign of a good company is they bend over backwards to assist you without further delays and inconvenience in recognition of the fact that they have messed up and not put the onus on the buyer to bend to their will. Absolutely shocking customer service! To say I’m angry is putting it mildly!!
16 dicembre 2024
Non scritta su invito
Risposta di The Painted Furniture Company
Good afternoon,
Thank you for your feedback, and we sincerely apologise for the issues you’ve experienced with your order. We understand your frustration and appreciate the opportunity to address your concerns.
Firstly, we are sorry that one of the wardrobe hats was missing upon delivery. We’re pleased that our team was able to promptly resolve this by delivering the missing item the very next day to minimise any inconvenience caused.
We also apologise for the door alignment issue. Our units are fitted on a flat and calibrated floor in our factory, and while the doors are typically even upon delivery, they can occasionally become misaligned once in place. This can be due to the natural unevenness of most floors, causing the doors to not sit perfectly level. While this can generally be easily fixed using wardrobe wedges, we understand that you opted not to use them, which has made alignment more challenging. We’ve arranged for a specialist technician to visit and level the doors as soon as possible.
We also regret the small paint imperfections on the wardrobes. These should not have left the factory in this condition, and we fully understand the inconvenience this has caused. As mentioned, we do have a specialist technician who can visit your home to resolve these issues and ensure a perfect finish. However, due to the time of year and the upcoming holidays, the earliest availability will be in the New Year. We understand this is less than ideal but assure you we are prioritising your case and offering the earliest possible appointment.
We are genuinely sorry that you are dissatisfied with the service so far. Please know that we have been working hard to resolve the issues and ensure that your furniture is in perfect condition. We are committed to working with you to fully resolve the matter, but we must also acknowledge that the tone of some recent communications has made it more difficult to move forward. We regret that this led to one of our staff members needing to end the call to maintain a respectful conversation. Deborah, who you spoke with, has consistently received 5-star feedback for her helpfulness and professionalism in other interactions, and it is truly disappointing that the situation led to such a breakdown in communication.
We also recognise from your previous review history that you’ve had numerous negative experiences with other businesses, and we want to assure you that we are doing everything we can to resolve the issues fully for you.
We understand how important it is for you to have everything resolved promptly, and we can assure you that we have taken all steps to arrange the technician visit as early as possible in the New Year. If you require anything further in the meantime, then please do let us know. We appreciate the opportunity to address these issues and restore your confidence in our service.
Kindest regards,
The Painted Furniture Company Team
Delighted with our purchase
Delighted with our purchase. Delivery men were very friendly & helpful
19 dicembre 2024
Risposta di The Painted Furniture Company
Dear Holly,
Thank you for your lovely review! We're so pleased to hear that you're happy with your purchase. It’s fantastic that our delivery team could provide such friendly and helpful service. We really appreciate your feedback and hope you hope to serve you again one day.
Kindest regards,
The Painted Furniture Company Team
Goods received at the expected time and…
Goods received at the expected time and delivered by a helpful delivery team
26 novembre 2024
Risposta di The Painted Furniture Company
Dear Mrs Squire,
Thank you so much for your 5-star review! We're delighted to hear that your goods arrived on time and that our delivery team were helpful. We really appreciate your feedback and look forward to serving you again soon!
Kindest regards,
The Painted Furniture Company Team
This is a fantastic company
This is a fantastic company. I initially spoke to Callum who answered all my questions, was very efficient and polite. I then had further contact with another lady when i wanted to amend my order who was also extremely helpful.
The furniture is exceptional quality and beautifully finished, I ordered two lots of bedroom furniture and could not be happier. Farrow and Ball colours match perfectly. I really could not be happier
6 dicembre 2024
Risposta di The Painted Furniture Company
Dear Emma,
Thank you so much for your kind and thoughtful review! We’re absolutely delighted to hear that both Callum and our team were able to help you, and that you’re so happy with your new furniture. It’s wonderful to know the colours were a perfect match too! Thanks again, and we look forward to hopefully helping you again in the future!
Kindest regards,
The Painted Furniture Company Team
This is a great company
This is a great company. They don't deliver to Scotland until they have a full van but well worth the wait. Furniture is lovely and well made. Would definitely buy more furniture from here
29 novembre 2024
Risposta di The Painted Furniture Company
Good Afternoon,
Thank you so much for your lovely review! We’re so happy to hear you’re pleased with the quality of your furniture, and we really appreciate your patience with our delivery process. It’s great to know that the wait was worth it! We’d be delighted to assist you again whenever you're ready for your next piece and look forward to hopefully seeing you again soon.
Kindest regards,
The Painted Furniture Company Team
Good quality furniture and helpful staff
Such a great company - really helpful in sorting out what we needed, delivering and putting our bookcases together . They look fantastic . Would definitely recommend.
29 novembre 2024
Risposta di The Painted Furniture Company
Dear Sue,
Thank you so much for taking the time to leave us your kind review! It is great to hear that you’re happy with both the bookcases and the service you received. It was a pleasure helping you, and we're so glad they look fantastic in your space. Thank you again for choosing your furniture from us, and we hope you have a lovely weekend.
Kindest regards,
The Painted Furniture Company Team
Furniture made in Britain!
Helpful sales assistance and polite efficient delivery men. Beautiful, top quality furniture made in Britain hurrah!
26 novembre 2024
Risposta di The Painted Furniture Company
Dear Clare,
Thank you so much for your kind words! We're delighted to hear that our sales team and delivery crew were able to assist you efficiently. It’s also fantastic that you're happy with the quality of our furniture – we so take great pride in offering furniture that is made right here in Britain! Your feedback means a lot to us, and we hope your new furniture brings you joy for many years to come.
Kindest regards,
The Painted Furniture Company Team
Very helpful and efficient service
Very helpful and efficient service. I’m very pleased with my wardrobe.
16 novembre 2024
Risposta di The Painted Furniture Company
Dear Patricia,
Thank you for taking the time to share your kind feedback! We're so pleased to hear you had a smooth and efficient experience with us. It's fantastic that you're happy with your wardrobe and do let us know if there should ever be anything else that you need!
Kindest regards,
The Painted Furniture Company Team
All our design requirements met
All our design requirements met. Reasonable prices and delivery time and helpful staff at all stages. Would certainly recommend.
16 novembre 2024
Risposta di The Painted Furniture Company
Dear Mr J,
Thank you for your lovely feedback! We're really happy to hear we could meet all your design needs and that you were pleased with our prices, delivery, and the support from our team. Your recommendation means a lot to us, and we really appreciate your kind words.
Kindest regards,
The Painted Furniture Company Team
Excellent furniture and customer service
The furniture is excellent and so was the service, from ordering to delivery. I needed to delay the delivery by a couple of weeks and it was no problem. The men delivering the furniture took great care, explained what they were doing and how best to look after the pieces. I’m about to order another item from the Painted Furniture Company.
14 ottobre 2024
Risposta di The Painted Furniture Company
Dear David,
Thank you for your fantastic review! We're thrilled to hear that both the furniture and our service met your expectations. It's great that we could accommodate your delivery request, and we're glad our team made sure everything was handled with care. We're also delighted to know that you're thinking about ordering another item and we look forward to serving you again in the near future!
Kindest regards,
The Painted Furniture Company Team
Beautiful and well crafted furniture.
The Painted Furniture Company is easy to contact by telephone or email and responds to these in a timely and helpful manner.
The furniture itself is beautiful and well crafted with an impressive selection of finishes and the option to discuss and order bespoke pieces where required.
18 ottobre 2024
Risposta di The Painted Furniture Company
Dear Clare,
Thank you for your wonderful feedback! We're so pleased to hear that you found it easy to reach us and that we were able to respond quickly and helpfully. It's fantastic to know you're happy with both the craftsmanship and the variety of finishes available. We're also glad that our option for bespoke pieces met your needs. We really appreciate your kind words and support!
Kindest regards,
The Painted Furniture Company Team
The furniture is beautiful
The furniture is beautiful. Well made and perfect in every detail from the colour to the knobs on the doors. Highly recommended!
16 novembre 2024
Risposta di The Painted Furniture Company
Dear Barbara,
Thank you very much for your lovely review! We're delighted to hear that you're pleased with the quality and design of your furniture and it's wonderful to know that the attention to detail, from the colour to the knobs, has made such a positive impression. We really appreciate your recommendation and are so glad you're enjoying your new pieces!
Kindest regards,
The Painted Furniture Company Team
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