PA Housing Recensioni 

Ongoing repair query.
I have now rang 3 times regarding the outside security lights being out causing the whole complex being in darkness from 4.30 onwards, this started on 15th January, I started phoning on the Friday ( still takes at least half an hour to get through) and was told it was an emergency due to the nature of the circumstances. Someone came out that afternoon but did not have the ladders to sort the problem. I waited till after the weekend to phone again and was told it had been noted and that the company dealing with the process had been informed once more. I phoned once more today 21st January and the person said he would phone the company while i was on the phone, he tried for 20 mins to contact this company without avail as he couldn't get an answer, so nothing resolved again

Id rate them lower if I could. From no internal doors for 4 years, hate crimes against me where I live. no window vents and lots of safeguarding failures. also failed to respond to a stage 2 complaint on time and lied over and over. I have all the calls recorded. see you in court.

Shahaed at the wolsey building, he started this activity called housing surgery and believe me it helps us resident a lot. He helps us understand bills, helps us with our mobile issues, helps with mobile contracts making sure we are not being scammed, helps with email and many more. These session gives us peace of mind knowing shahaed is here to help us. Am glad he stayed at wolsey.

Spoke to a lovely lady Linda regarding a change in my tenancy and chasing up my original deposit. She was thorough and very polite, she explained what she was doing and looking at so I was aware. I felt really valued as a customer rather than a number.
Although we didn't finish the call completely knowing the answers to all my questions she advised what she was going to do to follow up and has arranged a date to call me with an update.
It's not very often I feel heard over the phone and quite often feel fobbed off when I make a call, but wow, what amazing customer service skills Linda has. She certainly is a rare gem!.

If I could it would be a minus score. DONT EVER THINK OF BUYING A NEW BUILD SHARED OWNERSHIP PROPERTY FROM THEM. They run out of money so they go at least 6 months overdue. They then change the spec on the property to try to recoup some money. And god help you when you try to get things fixed in the 1st year with a new property. They ignore you until the 1 year "snagging" time is up and then when they finally respond to you (supposedly within 5 working days) 2 months later the response i have had is that we are now out of the 1 year period so any repairs will need to be paid and arranged by us. I have obviously pointed out that on our 1 year inspection their were jobs that were notified as needing repair. But they don't scheduled someone to repair them in time. They also seem to get away with MAJOR FIRE SAFETY BREACHES. Our front door/fire door was not properly fitted from the day we moved in (we could see daylight through it when it is meant to be a sealed unit) they sent their useless handy man round and he said he just needed to adjust the latch or put up a strip of basically draft excluder. We obviously did not leave it there. On the 1 year expection they said our front door did not meet regulations. PA tried to send their handyman to fix it. We said we were getting surrey fire services to assess it for breach of fire and safety regulations. They agreed it was not fit for purpose. Guess what PA sent a professional round and he spent 2 hours sorting the door out to meet fire regs. He was bloody amazing. However we are still waiting for other repairs such as blown plaster on every corner in the property. But if they ever contact me to arrange repairs it is for the front door which I have told them now 5 times has been fixed. Then they don't want to know anymore. BUILDING/FIRE/HEALTH AND SAFETY breaches DO NOT EVER PURCHASE A PROPERTY FROM THEM
Still no response from PA housing to sort out the defects. They promise they will be in touch when you leave a shitty review. But again NOTHING. I SEE A COURT CAS COMING YOUR WAY PA HOUSING

Great service at very very reasonable price. Welcoming staff and friendly.
I would recommend that there be some emergency service out of hours in case some1 loose key or it’s not working

Kym has been amazing i dont no how to say thank you its a greatt presuse to get this help my hat gies out to the hard work she as done if only old people had more understanding people like kym

Horrible staff and housing. My ceiling has fell and no one has come to look at it for months. Mould all over the wall and it is continuing to grow.

Outstanding work by all with a daily update on which contractor will be out each day
All workers left the premises clean and tidy and all were polite and mannered satisfied

Sara, a Tenancy Sustainment officer helped me to reapply for Universal Credit for my brother in law.
She regularly checked up on where we were with it and gave us suggestions to make sure he got what he is entitled to.
Thank you for all your support

Shahaed at the Wolsey Building is very helpful. He has assisted me with all my inquiries. When my heating wasn't working, he knew how to diagnose and explain what the problem was. I recently bought a laptop and asked Shahaed to help me set it up. He took the time to assist me and helped set up my phone and WhatsApp on the laptop. Its reassurance that we have someone like shahaed at the office.

Pahousing 25 years parking problem s gun knife crimes and burglary inside job they not help me anything they not looking into my emails example 18 years antisocial behaviour I’m the victim they banned me to contact to them I’m the victim. I reported repair 1 years now January 2025 now December I have send over 60 emails 3 times survivors comes they said shortly we repair survivor they disappeared I have made over 70 telefon calls and my support workers To 7 to 10 times and my social prescribers are did report more than 15 times I have written to
My Mp 2 times. This is example 1 job with every job they like this you can’t get to the any manager at all every time they wrong and they blames on me I got my proof s now I start to record last 1 years I’m disabled layd 😞😭😭😭😭
They blueeee me my English all that’s they do and they can’t get out the job they start to write my dr Iff she mentally 😀 managers are useless they keep telling me have you got mental health issues after 70 emails not repair or antisocial behaviour nor been sorting out they turn round say are you mental save guard to telling me that. I m going to put pictures here my neighbour wal o report this more than 10 times even my neighbours report this jobs 200 times 3 years not fix
And car parking 25 years got problems I got lots off evadance my telefon. I’m not happy about anything services picture I can’t upload which is all report it to the police and with crime reference to. Last 17 years to now all crimes are on police and I have sent Pahousing all numbers crime videos. On the end then ban me

This feedback is regarding my personal experience with Kym Hobson specifically who was amazing from start to finish supporting me with completing forms for my mum. She was exceptional, really friendly, helpful and nothing was too much for her. She is a credit to PA Housing.

I am very satisfied with all services

Full Kitchen refurbishment was completed in under 10 days. Fantastic kitchen very modern and finished to a high standard. Very polite contractors.

I had no idea of what benefits were available to me until speaking to Kristie Brooker. She suggested I put in a claim for universal credit and see what would come of it. This has meant that I have given myself a much easier and faster way to get on top of my rent arrears.
I am so grateful as this has really eased the pressure on me.

Recently our bathroom was refurbished. The workers tried to cut coners, but PA housing followup procedure (Recently adapted) put their contractors work right after few complaints from us. Hope PA housing will keep up their followup visits, strongly and persisting, during and after work is done.

Hi
I would like to highlight certain issues in purchasing shared ownership flats especially with PA housing in regards to leaking in my balcony, from the time I purchased the flat in Dec 2023

we reported it to PA housing and the developers Defcon who will not take any responsibility for the leak, i have sent a video which proves that water does not just leak through the edges of the balcony wall but in the centre from the beams , from the balcony above.
They say its the design which I disagree totally, i understand the water has nowhere else to go aa it was poor design ans not aure how it passed inspection i guess when it housing association they get passed. Even though these are faulty and cheap materials used , no guttering at all, so they trickledown the walls as no pipes in the design to allow rain water to flow down so it just wets up the walls but on top of that there is water leaking in the centre of my balcony ceiling and floods everything, i cant put out chairs or clothes as water just falls this is a fault and they won’t agree or repair or rectify it stating its in the design which is total nonsense , my neighbour above me has tried to repair
but does not help as there is a gap.
I cannot use my balcony at all if this is constantly water falling and wetting everyone , no one advised us of this when purchasing the flat. What is the use of the balcony
I have even had to put down plastic sheets on the floor to prevent the floor getting wet and my neighbour above has tried to do to stop the leak by putting a waterproof tape but doesn’t help.

Pa housing will not do anything and have not bothered to visit to investigate the leak its not normal for a ceiling to leak from the centre.
I have made complaints and it has been ignored completely. Horrible customer service and I wish i never purchased s shared ownership
Property. All you do is pay high bills, increased rents on shares we can’t purchase and again there is catch if the valuation are not agreed by P A housing we lose out and cannot purchase more shared to own more property, so we just go on paying rent and it is increased every yr even with inflation yet the property valuation has dropped by 60k , these schemes for first time buyers they are only beneficial to the housing association and the government , as hard working people we stand to lose out considerably . Its a Rogue system

The whole team were all amazing, from communication with who was coming and when, and to the sign off, they all did there jobs extremely well and at a good spec
Very polite workmen and communication team 👍🏻
To be honest, I'm blown away with the end result 🤩👌🏻✨️

Stayed in pa housing . Service is excellent right from booking and all the services.