PA Housing Recensioni 

We have been dealing with a water leak coming from the ceiling since 17 January. After many frustrating calls and nearly two months of waiting, a plumber finally visited on 13 March.

However, he arrived without the necessary equipment to open the overhead storage area where the pipes are located, so he could not inspect the leak. He said he needed to buy tools from a plumbing shop and would return shortly, but he never came back. We spent the entire Friday waiting.

In the meantime, the leak continues. We cannot leave the flat for more than 2–3 hours because the bucket under the leak fills up quickly. The area has now also become mouldy due to the severity of the leak. This situation has seriously disrupted our work, social life, and normal living conditions.

It is unacceptable to send a plumber who does not have the basic equipment to do the job. After already waiting two months, we expect this issue to be addressed urgently and by someone properly prepared to resolve it

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Response to PA Housing`s comment (17th of March):

This feels like nothing more than publicity on your part. Saying “sorry to hear that, we should have done better” isn’t enough — you should have done better in fixing a leak in a flat you are responsible for maintaining. That is exactly what we pay a high service charge for.

The ceiling is now rotten and covered in mould, and we have been expected to live in these conditions for two months as of today. That is completely unacceptable.

After yet another stressful call this morning with PA Housing, we were told — again — that someone has been assigned to the job. But when will the work actually be carried out? How much longer are we expected to wait? Another two months? There is still no clear answer.

I am beyond frustrated at this point. Being stuck at home under these conditions is taking a serious toll. If this continues for another weekend, I genuinely feel like I’m going to lose my mind.

Frankly, PA Housing is starting to feel like a scam. You have been sent videos, photos, and multiple reports. A leak is a leak — it doesn’t need endless “investigation.” Yet instead of fixing the issue, you keep sending people to assess it without resolution.

It makes me question what exactly our service charge is paying for — because it certainly doesn’t seem to be going toward actually solving problems.

A++++ easy to work with

Roshni Gorania is a great person, she has helped me and made communicating 10x more easier. She has made my life way more easier and I cannot stop thanking her for all the effort she put into me and my family.
-Abu Haq

In January my council nominated me for a property with pa housing. A lovely lady called Roshni from the lettings department contacted me and informed me all about the process ahead. Roshni was amazing kept me well informed throughout the whole process, even when I was getting anxious she kept responding and reassuring me. Tomorrow I pick up my keys and can begin moving into my new home. Thank you very much Roshni 😊

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Excellent service did my bathroom and it’s great

Writing on behalf of my aunty who has been having ongoing issues in her property. She has since been in touch with Sarah Mann who as reassured, gone above and beyond and has put her at ease. Once the work had been done Sarah even checked in to make sure everything went as planned and that my aunty was happy with the outcome. Really appreciate the extra mile Sarah has gone for my aunty.
Thank you!

I have been in contact with Abi from the Tenancy Sustainment Team. She successfully helped me renew my PIP.
Abi is so professional, kind, calm and helpful. She arranged for a 3 way telephone call so I didn't have to speak to the DWP on my own & sorted out technical problems with the online forms. I wouldn't have been able to complete the hideous thing without help.
Everyone I've had contact with from the Tenancy Sustainment Team over the years have been quietly helpful. They are vital to have around when the DWP can be so hostile.

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Shahaed very helpful, he always willing to help and always tries to solve my issues. Shahaed always polite and respectful.

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My experience with PA Housing was very posative.
From Tara in Managed Exchanges to Linda Robinson who rang with regard to handing in Notice on the property, they were both very professional, but also very kind and considerate as it was quite an emotional time for all the family.

Had a new bathroom installed, work took a little longer than anticipated but communication was excellent. Was notified what would be happening amd how things were being done. Steve from p.a and Clare from Pilon were brilliant, contant check-ins and calls round to check progress and if anything needed sorting or rectifying they sorted it. All contractors weee friendly and efficient and cleaned up well after their visits. Overall im happy with my bathroom and service i received feom all involved. Thankyou.

Always reliable. Agents are well informed and on the ball. Excellent landlords.

Linda Robinson was incredibly helpful. She took her time to support me and truly listened. I contacted her regarding my rent arrears on a very difficult day, as I had just lost my mum suddenly and I was completely broken. Linda showed so much compassion and kindness, and she really helped me feel calmer and supported during such a painful time. She is very professional, caring, and supportive, and she truly deserves a big star.

I have just had a new kitchen fitted and its amazing, everyone involved have been fantastic, extremely helpful, couldnt do enought for me. This company is the best company ive been with and its been nearly 20 yrs

In the year I have lived, here I have lived in fear after a criminal assault on me, PA stated to the Police there was no CCTV? My water heating has constantly failed with E2 error messages they have still failed to repair nor replace this, my water bill was £187!! The Neighbourhood coordinator failed to proved any water metre reading from the date I moved in, so after many requests I finally asked his manager who then provided this. The second lift has not been working nor repaired for 6th months in a 9 storey building this is a major health and safety issue re Grenfell 🙏.( They never learn it cost too much)... Finally their Anti social team are liars, arrogant and absolutely corrupt, totally a law unto themselves, like rat catchers in the basement were they live.. they are anti social by creation like a corrupt cop with a warrant card… they should be fired asap!!!!Finally the Housing Ombudsman is aware of their negligence and upheld complaints against them !! They don’t learn…. even after Grenfell . Property developers have blood on their hands! They don’t give damn!!! Peace!! It’s all about the £££££££