OutOfOffice.com Recensioni 

756
•
TrustScore 5 su 5

4,8

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Valutata 5 stelle su 5

The Out of Office team was excellent for both the trip planning and follow-up support during travel. My husband and I worked with Maria to customize our itinerary for 12 days in Rome, Tuscany, P... Leggi di più

Valutata 5 stelle su 5

Just back from a 2 week trip in Italy and Greece for 9 people. Alice Evans and her team were absolutely 5 stars throughout this Birthday/Family vacation. The hotels were unique, beautiful, and very c... Leggi di più

Valutata 5 stelle su 5

Alice and the team planned the perfect trip for us. We visited Australia and New Zealand. We enjoyed every moment! We highly recommend using Out of Office and specifically connecting with Alice for yo... Leggi di più

Valutata 5 stelle su 5

I can't say enough good things about Wolf, my travel advisor. He asks the right questions, listens, offer recommendations, and is open to discussion. Based on conversations, he suggested a Grand Canyo... Leggi di più

Dettagli dell'azienda

  1. Tour operator
  2. anche in
  3. Agenzia viaggi

Scritti dall'azienda

Tailor-made luxury travel. We build unique itineraries for your luxury holiday or vacation and we are where exclusivity meets inclusivity. From honeymoons to the trip of a lifetime, we will personalise the perfect vacation for you. With a dedicated concierge team on call 24/7, our experts will tailor your trip to you. We are diligent in our approach to working with properties and suppliers worldwide, ensuring that all our customers are welcome - paying special attention to ensuring those customers who are LGBTQ+ can travel safely, no matter who they love.


Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

756 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 83% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

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4,8

Tutte le recensioni

(756)

122 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Tailor made ititnerary

Wolf O'Neill was my contact at this company that helped me throughout the process of booking my 50th birthday trip to New Zealand and he was great! We had numerous conversations with follow up sessions for questions to address what I was looking for and was able to tailor the 2 week vacation itinerary to what my husband and I really enjoyed. and he even came up with suggestions that we didn't even know that we'd enjoy. With only a couple of very small hiccups, the entire journey went forward in a seamless and smooth fashion, and we had a wonderful vacation. highly recommended. and I would use Wolf for future luxury travel.

14 marzo 2025
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Thank you so much for your feedback and I'm so pleased that you loved your first trip to New Zealand and you're already thinking about when you'll return. Your detailed feedback is super helpful for making everything even more seamless going forward and I can't wait to work together again in the future. Wolf

Valutata 5 stelle su 5

Recommending a great travel expert

We had the great opportunity to connect with Wolf O'Neill at OutOfOffice travel to help us plan our trip from Canada to England. Wolf took a lot of time to learn our interests, travel needs and what we wanted to do. Together he curated a wonderful plan, right down to every little detail to help us nervous travelers. Wolf was energetic, responded so quickly to questions, and had lots of great ideas for us to consider.
No matter where we travel next, we would definitely ask Wolf to help us plan. He's a top-notch advisor. We would rate him a 5 out of 5!!!

30 marzo 2025
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Thank you so much Pamela. Working with both of you was a real pleasure and I hope we can continue to catch up regularly over the years about all of your wonderful plans. Speak soon, Wolf

Valutata 2 stelle su 5

False advertising - don’t believe your eyes

Twice I’ve tried to book through this company and they’ve ended up with trip pricing that’s more than double the estimates they advertise online. Buyer beware: This is not an ethical company. [Edit after the company posted a reply here: The company says its CEO “has personally reached out to discuss” my experience. That’s not what actually happened. I tracked down the CEO’s email address and I wrote to him to share my concerns about the company. In responding, he asked if I would revise my review here, which I told him I would not do because I’d heard nothing from him about changes to staffing or practices that makes me think I or others would have a different experience. The inaccurate and misleading claim that the CEO reached out to me only reinforces my concerns about OutofOffice’s ethics.]

30 marzo 2025
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Risposta di OutOfOffice.com

Thank you for taking the time to share your experience. We’re sorry to hear that our pricing caused confusion, and we truly appreciate you bringing this to our attention. Transparency is very important to us, and we’ve since reviewed and updated a number of our itineraries to better reflect current pricing.

It’s never our intention to mislead, and we genuinely value feedback like yours—it helps us improve. I know our CEO has personally reached out to discuss your experience further, and we hope we have the opportunity to work with you in the future and show you just how fantastic we can be.

Best wishes,
Management

Valutata 5 stelle su 5

Bucket List Dream Vacation

I’ve recently returned from a flawless four week adventure to South America and Antarctica booked through Wolf O’Neill of Out Of Office. I travelled in Rio de Janeiro, Bruno’s Aires, cruised in Antarctica with multiple land excursions daily, Iguazu Falls, and then a fantastic stay back in Rio de Janeiro at the end. Though we were on different continents, Wolf made the process so easy with frequent emails and phone calls to clear up the many details involved. He took care to listen to my dreams for the vacation and made each one critically important in his planning. Wolf delivered on every wish, upgrading to new levels of adventure and hearing if and when I was willing to downgrade in order to save some money on items that weren’t important to me. My safety was paramount, and Wolf planned far better experiences than I was hoping for. Will I use Wolf again to plan my next vacation? Absolutely! He’s already begun working on it.

22 gennaio 2025
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Thank you so much for this lovely review, Cory. It was a pleasure to work with you on this once in a lifetime trip to explore your seventh continent. I loved seeing your photos from this adventure and can't wait to work with you on your next trip. I'll do my best to make it even better! Wolf

Valutata 1 stelle su 5

We spent a lot of money to go to Bali…

We spent a lot of money to go to Bali on our honeymoon and there was so much that was poorly managed and the company did literally nothing to resolve it. Firstly they outsourced the entire trip to a local agency and didn’t know the ins and outs of what would be happening each day. Some days were so poorly designed (we said no scuba and yet we spent multiple hours trekking to a dinky boat to spend 2 hours on a scuba boat just to then trek all the way back, wasting a full 10 hour day). I was assured “you could stay on the boat if you want” which implied it would’ve been a nice boat experience to relax on and yet clearly the OOO person didn’t know at all what the local guide had planned. We also weren’t asked upfront what we really value in where we stay so the wrong hotel choices were picked (the team should really send a survey to fully assess client preferences and yet this simple tool is not used. Most of our hotels did not come with a view nor were located on the coast which seemed like an obvious place to want to be). It was hard to get a hold of the team as they’re clearly understaffed and the same person making your sale is the one to support your trip so they have not enough time to do so. Once the itinerary was made it felt very difficult to change it. the local tour guide we had talked the entire time in her local language - just some of the many issues we faced. I wish we went with a different agency and even a different location potentially had we had someone that got to know us better to plan a trip that was right for us.

17 agosto 2024
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Risposta di OutOfOffice.com

Dear Rachel,

Thank you for sharing your feedback. We're truly sorry to hear that your honeymoon experience in Bali didn’t meet your expectations. At Out Of Office, we're passionate about curating luxury travel experiences tailored to each client’s unique preferences, and we're disappointed that your trip didn’t feel like the perfect fit. As you can see from our other reviews, it's incredibly rare that things go wrong.

We take pride in offering in-depth consultations to understand each client’s interests, tastes, and travel style. Following our initial one-hour conversation, we designed a customised itinerary reflecting everything we discussed. At your request, we made adjustments and used our strong partnerships in Bali to secure complimentary private pool upgrades at three of your four properties, knowing how much this meant to you both. We carefully select all properties in our portfolio, and we've consistently received positive feedback from other travelers.

Similarly, our local guides are chosen for their expertise and commitment to delivering enriching experiences. While we regret that your interaction didn’t meet expectations, our guides and partners have reported providing the level of service we aim for. We understand that personal preferences can vary, and we will continue working with our partners to ensure each client feels fully supported.

We appreciated the opportunity to discuss your concerns in detail upon your return in August 2024. While we are disappointed that your honeymoon did not meet your hopes, we remain committed to learning and evolving to provide the best experiences for our clients. Your feedback is invaluable, and we will use it to continue enhancing our services.

Best wishes,
Management

Valutata 5 stelle su 5

Wonderful experience working with Shaye Jolley!

I worked with Shaye Jolley to craft my honeymoon!

I had an absolutely wonderful experience working with Shaye - from the very beginning, she was incredibly communicative and always made sure to respond promptly to any questions or concerns I had. Most importantly, it truly felt like she cared about making our honeymoon special and tailored to our preferences. Her attention to detail and genuine care for her clients shone through in every interaction. I highly recommend her services to anyone looking to plan a memorable trip!

18 marzo 2025
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Thank you so much, Lin! It was such a pleasure to plan your honeymoon to Cambodia and Vietnam. I'm so glad you felt the care and detail that went into it. I can’t wait to start dreaming up the next adventure with you. Shaye

Valutata 5 stelle su 5

Amazing Costa Rica Trip - Thanks to Maria!

I couldn't have been more pleased with my experience with Maria and, ultimately, my time in Costa Rica. Maria was super patient and attentive, and my trip definitely reflected all of her effort. I'm excited to already be talking about my next trip!!

5 febbraio 2025
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Thank you so much Nick - you were an absolute joy to work with and I hope we have the chance to put together another super fun adventure something new. M

Valutata 5 stelle su 5

Egypt, Jordan, Istanbul

We came across OutOfOffice from an ad on Facebook and then started our research. We were interested in going to Egypt with a small group We checked out several other companies and sent out email inquiries to all of them. Shaye Jolley called us immediately to introduce herself. She explained she had just worked with others on the Egypt tour and asked her coworkers to be the one to call us since this was all fresh in her mind. We can not say enough about how helpful Shaye has been with answering all of our many questions leading to our booking the Egypt tour and adding on the option of Jordon. Shaye also suggested the Stopover Program Istanbul has since we are flying Turkish Airways. She has been wonderful setting up our flights and working with us on all of our needs. We highly recommend OutOfOffice and Shaye.

3 marzo 2025
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Thank you both for the kind words! It’s been an absolute joy helping you bring this epic journey to life. Egypt, Jordan, and Turkey are going to be unforgettable. I’m so excited for all the incredible moments ahead. Shaye

Valutata 5 stelle su 5

10's Across the Board for Shaye!

From the time I hit submit on the inquiry form, Shaye called me within minutes! She was incredibly friendly, and I felt like she really took the time to understand my partner and my needs for our honeymoon. She was great with communication and curated a fantastic getaway that we can not wait to go on. Thanks so much, Shaye!

7 marzo 2025
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Thank you so much, Jonathan and Conor! It was such a treat to connect right away and help craft something special for your honeymoon. I’m thrilled you’re happy with the plans. Italy and Greece are going to be magical. Shaye

Valutata 5 stelle su 5

Thank you

Thank you, Maria, for a flawless, exquisite experience. Thailand is an amazing destination, but never having been there, I wouldn’t have known where to start planning a trip there. Your expertise was so helpful. Every detail taken care of. And your associates in Thailand made getting around very easy. Look forward to booking with you again. Thanks so much. Will never forget the experience. Chris.

6 febbraio 2025
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Thank you so much Chris for your wonderful feedback - I have loved working with you and was so delighted to hear how it all went when you returned. Cannot wait for the next adventure together. M

Valutata 5 stelle su 5

Turning our vacation into a Dream Vacation!

I contacted Out Of Office for help on an off-the-beaten path trip to France and Alice put together an itinerary that was beyond expectation! She really listened to what we were trying to achieve and crafted a dream vacation with all we wanted and more. So friendly and professional, Alice is suggested incredible hotels, restaurant suggestions and hidden gems we won't want to miss!

17 febbraio 2025
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Thanks so much for your kind words Gregg! I know you are going to have the most amazing time in France and I can't wait for you to discover all of my personal suggestions yourself. Alice

Valutata 5 stelle su 5

Amazing Italian Honeymoon!

We recently arranged our Italian honeymoon with OutofOffice, and Millicent was beyond delightful to work with. Heard us so clearly when it came to arranging an itinerary, and found us the best accommodations and tours from Venice to the Amalfi Coast. Cannot recommend more highly!

17 febbraio 2025
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Thanks so much for the review, Italy is one of my favourites and I'm so glad I could help you build the perfect trip! Millicent

Valutata 5 stelle su 5

Millicent is simply splendid

Millicent is simply splendid. Very happy to go on this adventure she has planned for us. She was great at knowing what we wanted with just a few words. This will truly be a dream honey moon.

13 febbraio 2025
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Hi Taylor! So excited for this amazing trip for you both, and I love our creepy catacombs addition as well. You're going to have an amazing time! Millicent

Valutata 5 stelle su 5

Shaye is excellent!

Shaye is very accommodating, knowledgeable, friendly, and responsive.

4 gennaio 2025
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Thanks so much for your kind words, Christopher! I really enjoyed working with you and I’m so glad the experience was a good one. Shaye

Valutata 5 stelle su 5

Our European Excursion!

My husband and I worked very closely with Maria. One day I went online to look for honeymoon options and I found OutofOffice. I sent an inquiry requesting and before we knew it, we had a proposal sent to us and we had a mock itinerary and everything! We had constant communication throughout the process. If we ever needed to ask a question or jump on a call she was right there for us. This goes for even while we were on the honeymoon! Our honeymoon consisted of a full European excursion! We went to Zürich, Milan, Amsterdam, and Paris and ended in Disneyland Paris. She helped us sent up a payment plan and everything. We had food tours set up and suggestions of things to do in each city. This what truly an amazing experience! She made sure we fully understood each step of the trip before we left and when we had a few small questions along the trip, she was right there for us. And she even did a follow up call after to make sure we got back in the states and settled back in. she took the information we gave as feedback and to use for future recommendations. Can't wait for our next trip with OutOfOffice! Thank you Maria!

22 dicembre 2024
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Thank you so much for sharing this wonderful review! It was such a joy working with you both to plan your honeymoon, and I’m thrilled to hear that your European adventure was everything you hoped for. From Zürich to Milan, Amsterdam, Paris, and even Disneyland Paris, it was a pleasure helping you create such a memorable journey.

I’m so glad you felt supported throughout the entire process and thank you again for trusting me with such a special trip. I can’t wait to help you plan your next adventure! M

Valutata 5 stelle su 5

Repeat Customer

I just booked my second trip with Out of Office, and both experiences have been superb. I don’t ever want to go back to trying to figure out how to have an unforgettable vacation on my own because they make it so dang easy—I just have to show up and everything is sorted for me.

I am working with Alice this time, and she’s great—very knowledgeable, responsive, and detail-oriented.

3 febbraio 2025
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I am so happy to hear that you have loved your second experience of working with us here at Out Of Office Justin! Attention to detail and taking away planning stress is what we do best. Alice

Valutata 5 stelle su 5

Shaye was super attentive and…

Shaye was super attentive and responsive and was able to put together a dream trip in no time at all. The trip plans met my expectations and they followed the brief to the letter. Great warm personable service - would not hesitate to recommend or use again.

4 febbraio 2025
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Thanks so much, Robbie! I’m so happy to hear everything came together just how you imagined. I hope your time in Thailand was absolutely amazing, and I can't wait to catch up again soon. Shaye

Valutata 5 stelle su 5

We’ve had the pleasure of booking…

We’ve had the pleasure of booking multiple trips with Out Of Office, including our recent and upcoming travels to Thailand and Costa Rica, and we couldn’t be happier with the experience! From start to finish, Shaye has been incredibly attentive, ensuring every detail is tailored to perfection. Shaye truly went above and beyond to create seamless, stress-free, and unforgettable journeys.

A special thank you to Shaye for the outstanding support and personalized service—it makes all the difference knowing we are in such capable hands. Out Of Office has earned our trust for sure, and we’ll continue to book with them for future adventures. From the 1st call with Shaye we knew that we will be taken care of to all our liking. Highly recommend

2 febbraio 2025
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Thank you both so much! It’s been such a joy planning these incredible trips with you. I’m so grateful for your trust and can’t wait to see what the next adventure brings. Costa Rica is going to be fantastic. Shaye

Valutata 5 stelle su 5

Maria was fantastic to work with

Maria was fantastic to work with. Our holiday in St. Lucia was perfect--from the selection of resort to the transfers. Everything was seamless and the attention to detail was second to none!

7 gennaio 2025
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Thank you so much for your kind words! I’m so happy to hear that you had a perfect holiday in St. Lucia. It was such a pleasure helping you find the right resort and ensuring that every detail, from the transfers to the overall experience, felt seamless. M

Valutata 5 stelle su 5

Wolf at OutOfOffice is Great!

Wolf has been amazing helping us plan our trip to Thailand later this year. He was extremely communicative and picked the most beautiful hotels and fun excursions for my husband and I. Highly recommend Wolf!

31 gennaio 2025
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Thank you so much for your kind words, Eric. It was a pleasure to get to know you and I look forward to working together again in the future. Wolf

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