I have had a query with Original Duckhead with regards to my recent purchase. They have been very quick responding to my query and have kindly sent me a replacement. They have been very understanding... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I had a really great experience with Original Duckhead’s customer support. I purchased one of their umbrellas from a local boutique and unfortunately discovered it was damaged when I opened it. I reac... Leggi di più
L'azienda ha risposto
After just over a year, I noticed a non-structural component of my umbrella had come out. I reached out directly to the company and received excellent help and resolution, despite having bought the um... Leggi di più
L'azienda ha risposto
o Duckhead Original é um mimo, suas cores são incrivelmente alegres, dá vontade de ter todos, usar como uma peça do look é a solução! Estou no Brasil, comprei e em poucos dias recebi meus Patinhos, e... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
We are a woman owned and led Company dedicated to producing joyful, functional, and considered designs. We work with recycled, recyclable, biodegradable, and sustainably sourced materials. Our umbrellas are handmade using age old techniques adapted to our modern-day usage and built to last beyond the season. Our design ethos is simply that a well-made and fit for purpose umbrella can be both functionally useful and a coveted accessory cherished for many years.
Informazioni di contatto
London, Regno Unito
- hello@originalduckhead.com
- www.originalduckhead.com
4,6
Eccellente
176 recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
A good product
A good product, well made and an iconic design. On line customer support was excellent. Highly recommend the product.
9 dicembre 2021
Risposta di Original Duckhead
Thank You! ❤️❤️❤️
This item is a gift for my…granddaughter
This item is a gift for my granddaughter - just out of college -- it is soooo cute and she'll love it! Appreciate prompt shipment!
5 dicembre 2021
Great service and great product
Great service and great product! Absolutely love that it's made from recycled+ sustainable materials and the fact that it's a company ran and led by women is just a great bonus and something I'm very happy to support! I've got one myself and have been buying them for friends as well :)
3 dicembre 2021
Good product
The product itself is great and of quality, no complaints. My package only had two of the three items I ordered but eventually that was corrected when I contacted customer service. I eventually received all three items.
29 novembre 2021
Risposta di Original Duckhead
Hi Brenna! Hope you are well. I can see your missing item was shipped this morning and your email replied to this afternoon. Perhaps our email ended up in your spam box... Apologies for that. Wishing you a great week. Kind regards, Morgan
Great experience and product
Great experience and product. Shipping was prompt. Would order again.
25 novembre 2021
Risposta di Original Duckhead
Hi Andrea! Thanks for the cool review!
Something a little different
Something a little different! I bought this for my daughter and she loves it! Sturdy and a handy size.
22 novembre 2021
Risposta di Original Duckhead
Amazing! We are so happy to hear your present was a hit!
I give 4 stars only because my order…
I give 4 stars only because my order took longer to arrive and it messed up my plans a bit, as it was for a gift.
However, the umbrellas are lovely, very sturdy and very well made. In general - happy with my order :)
18 novembre 2021
Risposta di Original Duckhead
Hi, thanks for the review! Improving our shipping speed is definitely a top priority :)
I have bought two umbrellas for…
I have bought two umbrellas for Christmas presents. They are lovely and I shall be buying one for myself next year. They are beautifully made and the colours are great.
15 novembre 2021
Risposta di Original Duckhead
Thank you Anne for your kind review :)
Great design and eco friendly
I absolutely love this design and the idea of the umbrella having a duck's head.
I also think that using re-cycled fabric and being handmade are a plus too.
The only downside was that it took a while to get to me (order was despatched on 26th October and delivered on 8th November) but it was well worth the wait.
9 novembre 2021
Risposta di Original Duckhead
Hi Joyce! Thank you for the review. This is great feedback :)
I’ve been dying for it to rain
I’ve been dying for it to rain, I love it so much:) Craftsmanship is lovely, shipping was so fast:)
22 ottobre 2021
Risposta di Original Duckhead
Hi Jaelyn, your review makes us very happy! Thank you :)
Have yet to use in rainy weather as…
Have yet to use in rainy weather as there has been no rain since my umbrella arrived … typical. All appears to be working and has been thoroughly tested by my 3 year old! I am so pleased with my umbrella and have shown many friends who all agree it’s very cute. Arrived quickly and well packaged. Thank you
13 ottobre 2021
Risposta di Original Duckhead
Hi Kelly, Thank you and your little one for your review. Such a nice way to start our day! ❤️
Risposta di Original Duckhead
Hi Tristan! Thanks so much for your review! It really matters to us 💕
This is such a cute well made umbrella-…
This is such a cute well made umbrella- opens and closes super easy and the duck handle looks so nice
5 ottobre 2021
Risposta di Original Duckhead
We are so happy you like your duck umbrella! Thanks so much for the positive review 💚
My mom is so inlove with the umbrella
My mom is so inlove with the umbrella! I love it too!! I would love to have more colors. I'm so glad that you ship worldwide! So many stores do not ship to Colombia. So I really appreciate it!! Thanks you so much!!
5 ottobre 2021
Risposta di Original Duckhead
Thank you for leaving us such a glowing review! ✨ We are so happy to hear your mum love her duck umbrella ❤️❤️
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