I have had a query with Original Duckhead with regards to my recent purchase. They have been very quick responding to my query and have kindly sent me a replacement. They have been very understanding... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I had a really great experience with Original Duckhead’s customer support. I purchased one of their umbrellas from a local boutique and unfortunately discovered it was damaged when I opened it. I reac... Leggi di più
L'azienda ha risposto
After just over a year, I noticed a non-structural component of my umbrella had come out. I reached out directly to the company and received excellent help and resolution, despite having bought the um... Leggi di più
L'azienda ha risposto
o Duckhead Original é um mimo, suas cores são incrivelmente alegres, dá vontade de ter todos, usar como uma peça do look é a solução! Estou no Brasil, comprei e em poucos dias recebi meus Patinhos, e... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
We are a woman owned and led Company dedicated to producing joyful, functional, and considered designs. We work with recycled, recyclable, biodegradable, and sustainably sourced materials. Our umbrellas are handmade using age old techniques adapted to our modern-day usage and built to last beyond the season. Our design ethos is simply that a well-made and fit for purpose umbrella can be both functionally useful and a coveted accessory cherished for many years.
Informazioni di contatto
London, Regno Unito
- hello@originalduckhead.com
- www.originalduckhead.com
4,6
Eccellente
176 recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di Original Duckhead
Hi Arthur
Thank you for your kind words and your review!
Best regards,
Original Duckhead Team
The order has not arrived
The order has not arrived, it's been almost 3 weeks since the initial order was placed.
29 giugno 2022
Risposta di Original Duckhead
Hi Patrick, very sorry to hear your order has been delayed. I can see your order was dispatched 15 June. We have contacted Royal Mail and they have indicated your order is still on its way and is not lost. It will be with you early next week at the latest. We have just been notified that Royal Mail are currently experiencing delays dispatching to the US. Please feel free to email us at hello@originalduckhead.com. We apologies for the inconvenience. Best, Morgan
Lavender Duckhead Umbrella
I Purchased the lavender Duckhead umbrella. After much thought on deciding which colour to buy I got the lavender to match my phone 😁
The umbrella came perfectly packaged.
The umbrella is wonderful, I couldn't be any more happier. Thank you!
26 giugno 2022
Risposta di Original Duckhead
Hello
Thank you for your review and we agree, matching your umbrella with your phone is a must!
Best,
The Original Duckhead Team
So happy with my new umbrella!
I’m so pleased with the experience I had when placing an order with Duckhead. The umbrella is amazing quality and a joy to use on a rainy day! It also arrived quickly and Gabriel provided excellent customer service when I had a few queries about the order. Highly recommend!
22 giugno 2022
Non scritta su invito
Risposta di Original Duckhead
Hi Emily
Great to hear this, thank you for your review!
Best,
The Original Duckhead Team
Risposta di Original Duckhead
Hello Heather
Thank you for your kind words!
Best,
The Original Duckhead Team
Great umbrella and very fast delivery.
15 giugno 2022
Risposta di Original Duckhead
Hi Polina
Many thanks for your review.
Best,
The ODH Team
Happy with my purchase!
Fabulous product, great service and I am super happy with my purchase. Quirky and fun!
6 giugno 2022
Risposta di Original Duckhead
Hi!
Thank you for your order and your kind words!
Regards,
Original Duckhead Team
Duck head excellent customer service
Duck head were really helpful in answering my enquiry quickly and arranged for delivery to be switched to overseas at no extra cost, saving me time and money and worry. The gift arrived on time and was a big hit. Thank you so much for making everything so easy. And a great quality product that looks and feels excellent.
1 giugno 2022
Risposta di Original Duckhead
Hi Monica
We are happy to hear that your gift was a success! Thank you for choosing our products.
Best,
Original Duckhead Team
o Duckhead Original é um mimo
o Duckhead Original é um mimo, suas cores são incrivelmente alegres, dá vontade de ter todos, usar como uma peça do look é a solução!
Estou no Brasil, comprei e em poucos dias recebi meus Patinhos, estou apaixonada por eles e com certeza vou comprar outros.
1 giugno 2022
Risposta di Original Duckhead
Thank you for reviewing us!
from a customer who will definitely be back for more!
my order was shipped out to me very quickly and, on arrival, my items were well packaged (but not so well packaged that i had to fight tooth and nail to get to my goodies! 😆) i’m really happy with the service that i received and am sure i’ll be back for more lovely ducky brollies in the future - one in every colour/print is the long term goal!
31 maggio 2022
Risposta di Original Duckhead
Hi Madeline
Thank you for your kind words and for taking the time to review us!
Warmest regards,
The Original Duckhead Team
Great product, great customer service
I bought an umberella from the online shop but was concerned when it hadn't been delivered after several days. I phoned them to let them know it would have to arrive within the next 4 days or it will be late for my wife's birthday. It seemed it was lost somewhere with Royal Mail so they sent a replacement first class and it arrived in time.
Very happy with the service and my wife loves the umberella.
24 maggio 2022
Risposta di Original Duckhead
Hi Rich
Thank you for taking the time to review us! We are glad to hear the present was delivered on time!
Best wishes,
The Original Duckhead Team
Risposta di Original Duckhead
Hello Mehmet
Thank you for your order and for taking the time to leave us a review!
Regards,
The Original Duckhead Team
Never arrived
Unfortunately till this moment have not received my order. I have contacted you since 03/May with the issue and till this moment it is not resolved. I find it quite awkward for an order of 86£ to be delivered with a simple Royal Mail
7 maggio 2022
Risposta di Original Duckhead
Hello
Thank you for taking the time to leave us a review. We are sorry to hear about your experience. We have contacted Royal Mail as we can see that the order has been delivered to your address, but unfortunately, we are still waiting for a response.
We appreciate that this takes longer than usual and we are sending you a new order with a different shipping provider, hopefully, you will receive it by the end of the week.
Thank you for your understanding and patience.
The Original Duckhead Team
It was a present so didn't open it but…
It was a present so didn't open it but looked pretty solid and a fun interpretation of an umbrella.
6 maggio 2022
Risposta di Original Duckhead
Thank you for taking the time to leave us a review!
Cute but crappy quality
I ordered two umbrellas. One is faulty. I emailed ODH to find out how they are going t resolve the defective item they shipped to me. They are as silent as the duck head.
The umbrella is cute looking, but it is of poor quality, especially when it has a dodgy mechanism and they do not do anything to resolve the issue.
3 maggio 2022
Risposta di Original Duckhead
Hello there
Thank you for getting in touch and for taking the time to leave us a review.
We are very sorry to hear about your experience and it's important we try to get this right for you. Please accept our apologies for our delayed response as our business was closed during the Bank Holiday.
I can see that our customer service has contacted you today regarding this and we will do our best to rectify this as soon as possible.
Please do not hesitate to contact us if you have any further queries.
Thank you,
The Original Duckhead Team
Just love this design and the quality.
26 aprile 2022
Risposta di Original Duckhead
Hello there
Thank you for your kind words!
The ODH team
Sent umbrellas to my nieces in Canada…
Sent umbrellas to my nieces in Canada and received photos of two delighted little girls 7 days later. Terrific service!
17 aprile 2022
Risposta di Original Duckhead
Thank you for reviewing us! We are happy to hear that!
Risposta di Original Duckhead
Hello
Thank you for your feedback.
The ODH Team
I’m not quite sure how to accurately…
I’m not quite sure how to accurately describe what a perfect umbrella looks like. This is it, though. It’s perfect.
12 aprile 2022
Risposta di Original Duckhead
Hi Hillary
We couldn't agree more. Thank you!
The ODH team
Risposta di Original Duckhead
Hi Natalya
Thank you for taking the time to leave us a review, we appreciate it.
The ODH team
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