I spoke to a lovely lady called Chelsea, she spoke to me like she cared and it was so lovely, especially as I’d been worrying about making the phone call. She reassured me and it was all sorted with... Leggi di più
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Spoke with Chelsea and she was professional and very clear on the information I needed, also understanding and reassured me to put my mind at ease. Happy with the service. Thank you again Chelsea.
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I spoke with Danny today and he was beyond helpful. Very polite, patient, understanding and professional. Felt very at easy talking with him, as someone who suffers bad anxiety that doesn't happen oft... Leggi di più
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They are trying to scam me into paying twice for a debt I have a payment plan for. Despite calling, emailing etc and pleading with them to stop harassing me, they continue to do so. I am reporting the... Leggi di più
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Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Opos is a leading provider of debt collection and BPO services in the banking, utility, telecoms and retail finance sectors. We provide consumer and commercial collections expertise to a number of Key Clients within the United Kingdom, from our state of the art service centre in West Dumbartonshire. Founded in 2008, Opos has grown from strength to strength in what is a highly competitive and stringently regulated environment through a continued commitment to excellence, development and an ethical approach to collections. We are authorised and regulated by the Financial Conduct Authority. We are members of the Credit Services Association as well as founding members of the Scottish Compliance Forum. Opos is proud to be a leader in driving best practice across the financial services industry and our tailored approach to each of our clients ensures that the best outcomes for them, and their customers, are at the forefront of every decision we make.
Informazioni di contatto
Meadowbank Street 15, G82 1JR, Dumbarton, Regno Unito
- 0141 428 3990
- general@oposlimited.com
- www.oposlimited.com
4,3
Eccellente
1K recensioni
Ha risposto al 98% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
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Le persone hanno visualizzato anche
Chelseas service 10/10
Chelsea was brilliant! Made everything simple and straightforward
24 aprile 2026
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Risposta di Opos Limited
Thank you for your feedback.
We’re pleased to hear Chelsea made things simple and straightforward for you. Your kind comments are appreciated and will be shared with the team.
I spoke with Danny this morning as I…
I spoke with Danny this morning as I wanted to find out how many months I had left to pay off my debt. I didn’t have my reference number to hand but Danny was so helpful. He asked me a few questions to verify my identity, then provided the required information. He was patient and kind. Overall, a 10/10 experience. Thank you.
24 aprile 2026
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Risposta di Opos Limited
Thank you for your feedback.
We’re really pleased to hear Danny was able to help and that you had a positive experience. It’s great to know he provided clear, patient and supportive service.
Your comments are appreciated and will be shared with him and the team.
Great service friendly helpful staff
23 aprile 2026
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Risposta di Opos Limited
Thank you for your feedback.
We’re pleased to hear you found the service great and our staff friendly and helpful. Your comments are appreciated and will be shared with the team.
they are the biggest Harassment …
they are the biggest Harassment company they refuse to give all the data they have on a person so looks like a claim got to go in for this i have advised my client to now refuse to talk or make any contact with these scum
21 aprile 2026
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Risposta di Opos Limited
Thank you for your feedback.
We’re sorry to hear you’re unhappy with your experience. We take all concerns seriously and operate in line with applicable data protection and regulatory requirements, including how information is requested and provided.
If you believe something has not been handled correctly, we would encourage you to contact our team so we can review the matter and assist further. Where appropriate, we can also guide you through the formal complaints process.
Your comments have been noted.
The person I spoke to
The person I spoke to . I think her name may have been Zen. I have memory loss. I have no knowledge of the debts. Zen was very kind and patient with me. Thank you for your kindness and support.
21 aprile 2026
Non scritta su invito
Risposta di Opos Limited
Thank you for your feedback.
We’re glad to hear you felt supported and treated with kindness and patience during your interaction. It’s always good to know our team made the experience a little easier for you.
We really appreciate you taking the time to share this.
Spoke with Danny
Spoke with Danny, fantastic customer service and understanding
21 aprile 2026
Non scritta su invito
Risposta di Opos Limited
Thank you for your feedback.
We’re pleased to hear Danny provided fantastic and understanding customer service. Your comments are appreciated and will be shared with the team.
Risposta di Opos Limited
Thank you for your feedback.
We’re pleased to hear Melissa provided excellent, helpful and understanding service. Your kind comments will be shared with her and the team.
What a bunch of contradictory crooks…
What a bunch of contradictory crooks tell you 1 thing then do another, cant talk about more than 1 item without you ringing back after each 1 , customer service is ice cold if i could rate no stars i absolutely would, dont give these any money or time
20 aprile 2026
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Risposta di Opos Limited
Thank you for your feedback.
We’re sorry to hear you’re dissatisfied with your experience. We understand your frustration regarding how your queries were handled and the time it took to resolve matters.
We take all feedback seriously and will ensure your comments are shared with the relevant teams for review. If you would like us to look into this further, please contact our customer support team so we can help address your concerns directly.
Very helpful and understanding couldn't…
Very helpful and understanding couldn't fault them one bit my debts are clear now many thanks to the team great work
20 aprile 2026
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Risposta di Opos Limited
Thank you for your feedback.
We’re pleased to hear you found the team helpful and understanding, and that everything has been resolved for you. Your kind words are appreciated.
I’d overpaid a debt and they called and…
I’d overpaid a debt and they called and told me and have arranged the refund in next few days hopefully x I will wait to see hopefully it arrives as lady on phone was lovely x
20 aprile 2026
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Risposta di Opos Limited
Thank you for your feedback.
We’re pleased to hear your experience was positive and that everything was explained clearly. We hope the refund is processed smoothly for you in the coming days.
Your comments are appreciated.
Yvonne was extremely patient with me…
Yvonne was extremely patient with me listing my circumstances and financial woes . I received some great advice and pointers related to my specific complex situation.
Thank you !
20 aprile 2026
Non scritta su invito
Risposta di Opos Limited
Thank you for your feedback.
We’re really pleased to hear that Yvonne was patient and able to provide helpful guidance tailored to your situation. Your comments are much appreciated and will be shared with her.
Absolutely great service by…
Absolutely great service by Yvonne/ivon/evon she provided me well class service she was so helpful and trust me. The first step is to take the first step and she was able to help me do this. She was so professional so kind so friendly and I would advise if you contact OPOS then you should definitely ask for Yvonne/ivon/evon.
20 aprile 2026
Non scritta su invito
Risposta di Opos Limited
Thank you for taking the time to share your experience.
We’re delighted to hear that Yvonne provided such helpful and supportive service. It’s great to know she made a positive difference and guided you through things clearly.
We’ll be sure to pass your kind comments on to her.
Gillian was a great help on the call…
Gillian was a great help on the call this afternoon. Thank you!
20 aprile 2026
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Risposta di Opos Limited
Thank you for your kind message.
It’s great to hear that Gillian was able to help you during your call this afternoon. We’ll be sure to pass your thanks on to her.
Chelsea was very helpful and clear.
17 aprile 2026
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Risposta di Opos Limited
Thank you for your feedback.
We’re pleased to hear Chelsea was helpful and clear in assisting you. Your comments are appreciated and will be shared with the team.
Alison was very helpful
Alison was very helpful with my mental health and helping me how to pay my debt back best very good customer service listened paid attention and was very sympathetic however direct .
16 aprile 2026
Non scritta su invito
Risposta di Opos Limited
Thank you for your feedback. We’re really pleased to hear that Alison was able to support you with empathy and clarity, especially around such an important matter. It’s great to know she listened carefully and provided helpful guidance—we’ll be sure to share your kind comments with her.
Dan was very polite and helpful and…
Dan was very polite and helpful and done everything to solve my issue
15 aprile 2026
Non scritta su invito
Risposta di Opos Limited
Thank you for your feedback. We’re pleased to hear that Daniel was polite and helpful, and that he worked to resolve your issue—we’ll be sure to pass on your kind comments.
Very helpful and understanding
Very helpful and understanding. Yvonne was very kind and well informed.
14 aprile 2026
Non scritta su invito
Risposta di Opos Limited
Thank you for your kind feedback. We’re delighted to hear that Yvonne was helpful, understanding, and well informed—we’ll be sure to share your comments with her.
Beware, Scammers
Got a letter from Opos asking me to pay a £254+ which I supposedly own to Scottish Power. I have never had an account with Scottish Power. So how will I be owing them. Spoke to Scottish Power and they could not find me in their system. When a tried to speak to Opos, they refused to help because I wouldn’t give them too much personal details which they claim was for security purposes. I was uncomfortable providing too much personal details because already I suspect they are scammers.
14 aprile 2026
Non scritta su invito
Risposta di Opos Limited
Thank you for your feedback. We’re sorry to hear about your concerns and understand why this situation may feel unsettling.
We’d like to reassure you that we are a legitimate company and are regulated by the Financial Conduct Authority. To protect your personal information, we’re required to complete data protection security checks before discussing any account details. This ensures we’re speaking with the correct person and keeping your information safe.
We appreciate your caution and would be happy to explain the process further if that helps put your mind at ease. Please contact us on 01414283990 or email us at general@oposlimited.com.
Risposta di Opos Limited
Thank you for your feedback. We’re really pleased to hear you found the support helpful and understanding, and that it made such a positive difference for you.
My experience was down to the empathy…
My experience was down to the empathy of Yvonne, who was professional, yet so kind. She made the difficult conversations just that bit more calm.
She really was great and deserves recognition for her fantastic manner.
13 aprile 2026
Non scritta su invito
Risposta di Opos Limited
Thank you for sharing your experience. We’re so pleased to hear that Yvonne supported you with such empathy and professionalism during a difficult time.
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