I was wrongly charged a bill from my previous address and all this was explained to mark,mark contacted the supplier and had them take my name of the bill .he then contacted me with an update to tell... Leggi di più
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They are trying to scam me into paying twice for a debt I have a payment plan for. Despite calling, emailing etc and pleading with them to stop harassing me, they continue to do so. I am reporting the... Leggi di più
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I recently had my identity stolen and an unexpected change in circumstances but speaking to the the team really helped, last time I had a lady I can’t remember her name and she helped me with other... Leggi di più
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I spoke with Danny today and he was beyond helpful. Very polite, patient, understanding and professional. Felt very at easy talking with him, as someone who suffers bad anxiety that doesn't happen oft... Leggi di più
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Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Opos is a leading provider of debt collection and BPO services in the banking, utility, telecoms and retail finance sectors. We provide consumer and commercial collections expertise to a number of Key Clients within the United Kingdom, from our state of the art service centre in West Dumbartonshire. Founded in 2008, Opos has grown from strength to strength in what is a highly competitive and stringently regulated environment through a continued commitment to excellence, development and an ethical approach to collections. We are authorised and regulated by the Financial Conduct Authority. We are members of the Credit Services Association as well as founding members of the Scottish Compliance Forum. Opos is proud to be a leader in driving best practice across the financial services industry and our tailored approach to each of our clients ensures that the best outcomes for them, and their customers, are at the forefront of every decision we make.
Informazioni di contatto
Meadowbank Street 15, G82 1JR, Dumbarton, Regno Unito
- 0141 428 3990
- general@oposlimited.com
- www.oposlimited.com
4,3
Eccellente
1414 recensioni
Ha risposto al 98% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
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OPOS LIMITED HARASSMENT
I am writing this review to formally raise concerns about the conduct of OPOS Limited.
I have been contacted and pressured regarding an alleged debt supposedly linked to South Staffordshire Water. To verify this, I contacted the water company directly, and they explicitly confirmed that there is no outstanding balance on my account.
Despite this clear confirmation, OPOS Limited has continued to pursue me for payment and has issued warnings about collections activity, credit file damage, and potential legal action. This behaviour is not only misleading but completely unacceptable.
Pursuing an individual for a non-existent debt raises serious concerns about your verification processes and compliance standards. Making threats regarding credit impact and legal escalation without a valid debt could be considered harassment and may breach regulatory guidelines.
This situation has caused unnecessary stress and inconvenience. I expect OPOS Limited to immediately cease all contact regarding this matter unless they can provide verifiable evidence of the alleged debt.
If this behaviour continues, I will not hesitate to escalate the matter further through formal complaints channels.
I strongly urge others in a similar situation to independently verify any claims made before making payments.
Extremely unprofessional and concerning conduct.
6 gennaio 2026
Non scritta su invito
Risposta di Opos Limited
Thank you for taking the time to share your concerns.
We’re sorry to hear about the distress this situation has caused. We take all queries and complaints seriously and always aim to ensure that our processes are fair, accurate, and handled appropriately.
If you believe there has been an error or you have already resolved this matter directly with the original provider, we would encourage you to contact us so we can review this for you as quickly as possible.
Once we receive the relevant details, we will look into the matter and take any necessary steps. If needed, we will place the account on hold while we complete our review.
We appreciate you bringing this to our attention and are committed to ensuring concerns like this are properly addressed. Please get in touch with our team so we can assist you further.
Very friendly staff.Who where very…
Very friendly staff.Who where very helpful and understanding about my situation.
29 aprile 2026
Non scritta su invito
Risposta di Opos Limited
Thank you for your feedback.
We’re pleased to hear you found our staff friendly, helpful, and understanding of your situation. Your comments are appreciated and will be shared with the team.
I was speaking to a girl called Jade on…
I was speaking to a girl called Jade on the phone while setting up a payment plan, she went above and beyond what was expected and was really kind and offered really helpful advise. Thanks alot its much apreciated!
28 aprile 2026
Non scritta su invito
Risposta di Opos Limited
Thank you for your feedback.
We’re really pleased to hear Jade went above and beyond and was able to support you with kindness and helpful advice while setting things up. Your comments are much appreciated and will be shared with her and the team.
Thank you very much and good experience…
Thank you very much and good experience 👍
28 aprile 2026
Non scritta su invito
Risposta di Opos Limited
Thank you for your feedback.
We’re pleased to hear you had a good experience. Your comments are appreciated and will be shared with the team.
Risposta di Opos Limited
Thank you for your feedback.
We’re pleased to hear you found the service helpful and understanding. Your comments are appreciated and will be shared with the team.
Mark was was able to sort my plan out…
Mark was was able to sort my plan out quickly & smoothly with such ease which was very helpful.
28 aprile 2026
Non scritta su invito
Risposta di Opos Limited
Thank you for your feedback.
We’re pleased to hear Mark was able to sort everything quickly and smoothly for you. Your comments are appreciated and will be shared with the team.
Yvonne was honestly a blessing to talk…
Yvonne was honestly a blessing to talk to. When I explained my situation she fully understood and her empathy was second to none. It made such a difference to just speak to someone that just got it. I can’t say thank you enough to her.
28 aprile 2026
Non scritta su invito
Risposta di Opos Limited
Thank you for your feedback.
We’re really pleased to hear Yvonne provided such an understanding and empathetic service. It’s great that she was able to make a positive difference during your conversation.
Your kind comments will be shared with her and the team.
Dealt with Danny who in contrast to Sam…
Dealt with Danny who in contrast to Sam / Samantha was like night and day. Danny extremely helpful and LISTENED to the situation whereas Sammy was completely and utterly rude. I would recommend this business, they're doing their best with limited (and incorrect) information in my case and I appreciate their efforts, particularly Danny who has done a significantly better job than his colleague
28 aprile 2026
Non scritta su invito
Risposta di Opos Limited
Thank you for your feedback.
We’re pleased to hear Danny was able to support you effectively and take the time to listen to your situation. It’s also good to know you recognise the team’s efforts overall, even where challenges have arisen.
Your comments have been noted and will be shared with the relevant team.
I spoke to a lady called Melissa and…
I spoke to a lady called Melissa and she was so helpful and understanding. I have never received as much help and support from any other companies as I have from opos. I thank Melissa and the team.
28 aprile 2026
Non scritta su invito
Risposta di Opos Limited
Thank you for your feedback.
We’re really pleased to hear Melissa was so helpful and understanding, and that you’ve had such a positive experience with the team overall. Your kind comments are greatly appreciated and will be shared with them.
Very unorganized
Very unorganized. I HAD CALLED YESTERDAY. the transfer holder left me on hold the staff was talking about personal things for over 30 minutes s
I KEPT ON SAYING HELLO,HELLO HELLO.NO ANSWER, SO I hung up.unprofessional
27 aprile 2026
Non scritta su invito
Risposta di Opos Limited
Thank you for your feedback.
We’re sorry to hear about your experience and the delay you encountered during your call. This is not the level of service we aim to provide.
Your comments are taken seriously and will be passed on to the relevant team for review. If you would like us to look into this further, please contact our team so we can assist you directly
Usually dread these calls but Gillian…
Usually dread these calls but Gillian who took the call was lovely and very helpful. Been doing a lot of this recently and some people can be really difficult but Gillian was really helpful and put my partner at ease who usually gets really anxious with this stuff.
27 aprile 2026
Non scritta su invito
Risposta di Opos Limited
Thank you for your feedback.
We’re pleased to hear Gillian was helpful and able to make the call a more comfortable experience for you and your partner. Your comments are appreciated and will be shared with the team.
I recieved a message asking me to call
I recieved a message asking me to call. When I got through it was Yvonne that took my call. She was very professional and polite and dealt with my issue that it wasn't my debt. I finished the call feeling very satisfied that I was listened to and my issue resolved.
27 aprile 2026
Non scritta su invito
Risposta di Opos Limited
Thank you for your feedback.
We’re pleased to hear Yvonne was professional and polite, and that your concerns were listened to and resolved during the call. Your comments are appreciated and will be shared with the team.
Great service
I’m poor at remember names but the lady I dealt with was first class. Absolute credit the opos. Thank you!
27 aprile 2026
Non scritta su invito
Risposta di Opos Limited
Thank you for your feedback.
We’re pleased to hear you received first-class service from our team. Your kind comments are appreciated and will be shared with the team.
The portal did not work however the…
The portal did not work however the agent was extremely helpful. Her name was Chelsea and she’s one of the good ones. The matter was resolved quickly and efficiently.
27 aprile 2026
Non scritta su invito
Risposta di Opos Limited
Thank you for your feedback.
We’re sorry to hear you experienced issues with the portal, but we’re pleased Chelsea was able to step in and resolve the matter quickly and efficiently for you. Your kind comments will be shared with her and the team.
I spoke with Danny today and he was…
I spoke with Danny today and he was beyond helpful. Very polite, patient, understanding and professional. Felt very at easy talking with him, as someone who suffers bad anxiety that doesn't happen often for me. Thank you so much for all your help Danny.
24 aprile 2026
Non scritta su invito
Risposta di Opos Limited
Thank you for your feedback.
We’re really pleased to hear Danny was able to support you in such a calm and professional way. It’s great that he helped you feel comfortable during the call, and we appreciate you taking the time to share this.
Your comments will be passed on to him and the team.
Chelseas service 10/10
Chelsea was brilliant! Made everything simple and straightforward
24 aprile 2026
Non scritta su invito
Risposta di Opos Limited
Thank you for your feedback.
We’re pleased to hear Chelsea made things simple and straightforward for you. Your kind comments are appreciated and will be shared with the team.
I spoke with Danny this morning as I…
I spoke with Danny this morning as I wanted to find out how many months I had left to pay off my debt. I didn’t have my reference number to hand but Danny was so helpful. He asked me a few questions to verify my identity, then provided the required information. He was patient and kind. Overall, a 10/10 experience. Thank you.
24 aprile 2026
Non scritta su invito
Risposta di Opos Limited
Thank you for your feedback.
We’re really pleased to hear Danny was able to help and that you had a positive experience. It’s great to know he provided clear, patient and supportive service.
Your comments are appreciated and will be shared with him and the team.
Great service friendly helpful staff
23 aprile 2026
Non scritta su invito
Risposta di Opos Limited
Thank you for your feedback.
We’re pleased to hear you found the service great and our staff friendly and helpful. Your comments are appreciated and will be shared with the team.
they are the biggest Harassment …
they are the biggest Harassment company they refuse to give all the data they have on a person so looks like a claim got to go in for this i have advised my client to now refuse to talk or make any contact with these scum
21 aprile 2026
Non scritta su invito
Risposta di Opos Limited
Thank you for your feedback.
We’re sorry to hear you’re unhappy with your experience. We take all concerns seriously and operate in line with applicable data protection and regulatory requirements, including how information is requested and provided.
If you believe something has not been handled correctly, we would encourage you to contact our team so we can review the matter and assist further. Where appropriate, we can also guide you through the formal complaints process.
Your comments have been noted.
The person I spoke to
The person I spoke to . I think her name may have been Zen. I have memory loss. I have no knowledge of the debts. Zen was very kind and patient with me. Thank you for your kindness and support.
21 aprile 2026
Non scritta su invito
Risposta di Opos Limited
Thank you for your feedback.
We’re glad to hear you felt supported and treated with kindness and patience during your interaction. It’s always good to know our team made the experience a little easier for you.
We really appreciate you taking the time to share this.
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