Oodles Recensioni 

195
TrustScore 3 su 5

2,8

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Valutata 3 stelle su 5

For the first time we ordered on-line from Oodles in Loughton Essex .Food was OK perhaps a little spicy, depending on taste buds.However included in our order was a cheesecake. This was missing. We ca... Leggi di più

Valutata 5 stelle su 5

Absolutely First Class experience in oodles Reading. A big shout out to the Amazing staff Imran and Fajal your food is to die for Guys Bloody Brilliant Fresh 🔥 🥵 and what a taste. Thank you for maki... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

As a large group of people (18) it is usually quite difficult to find somewhere to eat out together but I contacted the manager Kye of the Leeds Road branch beforehand and he was so helpful from start... Leggi di più

Valutata 2 stelle su 5

Just had this upon recommendation from a colleague, just thrown most of it in the bin and given him a slap. Cheap, nasty Chinese food of a quality lower than you'd expect to get from a mediocre C... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Fast food
  2. Ristorante fusion asiatico

Scritti dall'azienda

Welcome to Oodles Wok – your go-to destination for fresh, made-to-order Indo-Chinese cuisine! Since 2010, we've remained a family-owned business dedicated to providing an exceptional dining experience. From our humble beginnings in 2010, we've grown into a leading fast-casual brand, delighting thousands of customers across the UK daily. At Oodles Wok, we’ve reimagined dining with our unique box concept, combining traditional cooking techniques with modern twists. Our diverse menu delivers bold, authentic flavours that promise to take your taste buds on an unforgettable journey. Come and experience Oodles Wok – where every meal is a celebration of fusion and flavour. 🍜 Wok it out with Oodles Wok!🥡


Informazioni di contatto

2,8

Nella media

TrustScore 3 su 5

195 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

2,8

Tutte le recensioni

(195)

27 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

I just ordered takeaway from your…

I just ordered takeaway from your restaurant, hoping for a nice Chinese meal, but what I got was far from it. The food was absolutely atrocious. It all smelled so bad that I had to throw everything straight in the bin. The so-called “Chinese” dishes were unrecognisable, and the chips were a soggy mess. I ended up having to get my family another dinner because no one could stomach even a bite.

I honestly believe this place should be shut down. Save your money and stay clear of this place!

28 maggio 2024
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Risposta di Oodles

Hi,

We are sorry that you have not had a great experience with us.

This is not usually our practice and we’d like to look into it further for you.

If you could send your complaint on the link, with as much detail as possible, including the relevant store, we'll be able to investigate this for you:
https://oodleschinese.com/contact/

Thank you so much for your feedback. We look forward to hearing from you.

Kind regards,
The Oodles Team

Valutata 5 stelle su 5

Very nice customer service

Very nice customer service. Food was very hot and quick. Will definitely come again!!!!

21 maggio 2024
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Risposta di Oodles

Hi Jus, thank you for taking the time to leave a 5* review! We look forward to seeing you again soon!

Valutata 1 stelle su 5

Not Chinese food whatsoever

Not Chinese food whatsoever. Chips were soggy and cold
Charged 5pound for delivery . Food was awful just full of spice. The boxes of food are tiny portions that wouldn't fill a child up

6 maggio 2024
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Risposta di Oodles

Hi,

We are sorry that you have not had a great experience with us.

This is not usually our practice and we’d like to look into it further for you.

If you could send your complaint on the link, with as much detail as possible, including the relevant store, we'll be able to investigate this for you:
https://oodleschinese.com/contact/

Thank you so much for your feedback. We look forward to hearing from you.

Kind regards,
The Oodles Team

Valutata 1 stelle su 5

Terrible food, No flavour, Overpriced. DONT GO

Terrible food terrible flavours and money binned. Ordered a f ew boxes of noodles and opted for the new fish option and it was beyond terrible, foul smell of all the meat and fish and most of it had to be binned. We ended up getting food from elsewhere but having paid alot in total. When prices are non negotiable taste should also not be compromised and should be non negotiable and the quality should reflect what you pay. If my price is fixed then so should the quality and taste. Its a disgrace and its no longer the same as it was 10years ago. Stop changing management as it affects quality. I will not go to Oodles again ever.

4 maggio 2024
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Risposta di Oodles

Hi Mr Abbas,

We are sorry that you have not had a great experience with us.

This is not usually our practice and we’d like to look into it further for you.

If you could send your complaint on the link, with as much detail as possible, including the relevant store, we'll be able to investigate this for you:
https://oodleschinese.com/contact/

Thank you so much for your feedback. We look forward to hearing from you.

Kind regards,
The Oodles Team

Valutata 1 stelle su 5

Ordered 4 cans of COKE for £2.15 each, received 4 cans of BARR COLA

Ordered 4 cans of COKE, paid coke prices (£2.15 per CAN). I received 4 cans of Barr Cola.

You can get a 24 pack of Barr Cola delivered from Amazon for less than £8.

I paid MORE for 4 cans than an entire pack of 24 would’ve cost me.

If you want to sell Barr Cola, fine, you do you. But advertise that. What you have done here is THEFT.

And that’s not even mentioning the ridiculously small portion size nor the fact that the spring rolls taste off.

12 marzo 2024
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Risposta di Oodles

Hi Mattie,

We are sorry that you have not had a great experience with us.

This is not usually our practice and we’d like to look into it further for you.

If you could send your complaint on the link, with as much detail as possible, including the relevant store, we'll be able to investigate this for you:
https://oodleschinese.com/contact/

Thank you so much for your feedback. We look forward to hearing from you.

Kind regards,
The Oodles Team

Valutata 1 stelle su 5

I ordered LARGE schezuan beef 2x egg…

I ordered LARGE schezuan beef 2x egg fried rice and chicken in barbecue sauce and rice my surprise everything came in one box that was shorter than the length of the average fork.... They also put in a complimentary slip saying I should enjoy the spring rolls with my order but none was delivered with my one box of food....total miss selling, if this is a large meal with 2x egg fried rice for £13 I shudder to think what the small is.....The manager Suresh said that's the portions, I wouldn't mind if they were honest about it......I had to get more food from somewhere else.....That wouldn't have fed a 10 year old much less a grown adult. If I could have given them a minus I would have...As for just eats they weren't interested in my complaint and said that's just how it is so I have deleted their app. They rename their app to just hope to eat, because its a gamble. I suppose its just another instance of rip off Britain 🇬🇧.

2 febbraio 2024
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Risposta di Oodles

Hi Ragger,

We are sorry that you have not had a great experience with us.

This is not usually our practice and we’d like to look into it further for you.

If you could send your complaint on the link, with as much detail as possible, including the relevant store, we'll be able to investigate this for you:
https://oodleschinese.com/contact/

Thank you so much for your feedback. We look forward to hearing from you.

Kind regards,
The Oodles Team

Valutata 1 stelle su 5

The worst service I have ever…

The worst service I have ever experienced and rather than discuss recompense for an error they made with my order they hung up on me and then proceeded to screen calls for the next 2 times I tried to ring.

11 gennaio 2024
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Risposta di Oodles

Hi Rob,

We are sorry that you have not had a great experience with us.

This is not usually our practice and we’d like to look into it further for you.

If you could send your complaint on the link, with as much detail as possible, including the relevant store, we'll be able to investigate this for you:
https://oodleschinese.com/contact/

Thank you so much for your feedback. We look forward to hearing from you.

Kind regards,
The Oodles Team

Valutata 1 stelle su 5

The food was absolutely horrible and…

The food was absolutely horrible and cold. I had vomiting all night and diarohea. I told the manager, and he just stood there smiling. Avoid going there, as they give you left over food from other customers and give it to you. Absolute disgrace !!!

2 gennaio 2024
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Risposta di Oodles

Hi Nazma,

We are sorry that you have not had a great experience with us.

This is not usually our practice and we’d like to look into it further for you.

If you could send your complaint on the link, with as much detail as possible, including the relevant store, we'll be able to investigate this for you:
https://oodleschinese.com/contact/

Thank you so much for your feedback. We look forward to hearing from you.

Kind regards,
The Oodles Team

Valutata 1 stelle su 5

I ordered through deliveroo food was…

I ordered through deliveroo food was cold bland tiny portion and one of my chicken pieces was ripped like someone took a fork and threw it back in should of made my own Chinese this is not Chinese food it's fake Chinese!!

28 dicembre 2023
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Risposta di Oodles

Hi Keturah,

Thank you so much for your feedback. We are sorry that you have not had a great experience with us.

This is not usually our practice and we’d like to look into it further for you.

If you could send your complaint to Deliveroo, with as much detail as possible about your order, including the relevant store, we'll be able to investigate this for you.

Kind regards,
The Oodles Team

Valutata 1 stelle su 5

the level of chilli is insane...making…

the level of chilli is insane...making the whole box of food not eatable... read on their company website profile, founded by Mohammed Umar...non chinese ... no wonder why it taste that bad...

25 dicembre 2023
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Risposta di Oodles

Hi VC

Thank you so much for your feedback. We are sorry that you have not had a great experience with us.

This is not usually our practice and we’d like to look into it further for you.

If you could send your complaint on the link, with as much detail as possible, including the relevant store, we'll be able to investigate this for you:
https://oodleschinese.com/contact/

We look forward to hearing from you.

Kind regards,
The Oodles Team

Valutata 1 stelle su 5

Just ordered food heared the door know…

Just ordered food heared the door know went to the door to find my food on the floor and the driver walking away not happy with the service by the delivery driver and also I phone to complain about this and hot the phone put down on me I am so disgusted with what has just happened sunday 20th December 2023 15:46

10 dicembre 2023
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Valutata 1 stelle su 5

Just terrible

Not happy with food they got mine and some one mixed up and food cold too manger isn't never on site to speak to I can't believe the bad reviews I was shocked this my third order it's all gone wrong ! I hoping refund comes through! Never again they lost me as customer

6 dicembre 2023
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Valutata 1 stelle su 5

Avoid

Avoid, avoid, avoid.
Terrible food, terrible price, terrible customer service.
I am a chef of 30 years and I have never experienced takeaway food so bad. This company deserves to fail.

4 dicembre 2023
Non scritta su invito
Valutata 5 stelle su 5

This is such an amazing place and…

This is such an amazing place and amanpreet and gurpreet they are so warm in their huddersfield location. Love it

21 novembre 2023
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Risposta di Oodles

Thank you for taking the time to leave a 5-star review, Sabby. We're so glad to hear that you enjoyed your experience dining with us at our Huddersfield store. We can't wait to see you at one of our stores again very soon!

Valutata 1 stelle su 5

Avoid if you can

Ordered a regular box with S&P chicken received a saver box with no chicken at all. 3rd time in a row the order was incomplete at delivery, called them again and without even offering a replacement their stance was "you need to ask a refund through Deliveroo". The prices are now preposterous, hygiene has gotten worse, I cannot reccommend this place less

17 novembre 2023
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Risposta di Oodles

Hi Enzo, thank you so much for taking the time to leave us a review. We're so sorry to hear that you did not enjoy your experience with us.

Please complete our contact form with as much information as possible, including which store you dined at, so that we can investigate this for you: https://oodleschinese.com/contact/
We look forward to hearing from you.

Valutata 1 stelle su 5

Very very stingy on their chicken

Very very stingy on their chicken. The sheffield branch not very customer friendly. For the value of money it is not worth the hassle. You phone the order and they wont make it till you turn up in the place

2 novembre 2023
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Risposta di Oodles

Hi Nsharif, thank you so much for taking the time to leave us a review. We're so sorry to hear that you did not enjoy your experience with us.

Please complete our contact form with as much information as possible, including which store you dined at, so that we can investigate this for you: https://oodleschinese.com/contact/
We look forward to hearing from you.

Valutata 5 stelle su 5

Great food and customer service

Great food and customer service

This was the Sheffield one on London Road

29 settembre 2023
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Risposta di Oodles

Thank you for taking the time to leave a 5-star review, Dominic. We'd love to know which store you dined at!

Valutata 1 stelle su 5

AVOID

AVOID
I went last night to the Southall Branch and placed an order for my son, i ordered vegetable noodlels as base and some toppings When i picked up my order and took it home we found out that base noodles were not the ones we have ordered but they were different. Ibwent back and ask them and was expecting they will oppologise but instead the asian guy who served me told me No your sonbhad told him that put the other noodles and i know it for sure my son was quiet and standing behind me did not say a single word, this lie on my face just put me off and i left the whole bix of noodles at the counter and walked off… it is pathetic for this little order they just were so much dishonest and start lying on my face….Will Never going to that shop ever again…..

24 settembre 2023
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Risposta di Oodles

Hi Shez, thank you so much for taking the time to leave us a review. We're so sorry to hear that you did not enjoy your experience with us. We sincerely apologise for the level of service you received.

Please complete our contact form with as much information as possible, so that we can investigate this for you: https://oodleschinese.com/contact/

Valutata 5 stelle su 5

Oodles is the best place to go

Oodles is the best place to go, the staff are to friendly and the food is AMAZING, they look after you so well, and the fact they’re open so late too is so helpful, love you oodles !!

12 agosto 2023
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Risposta di Oodles

Thank you for taking the time to leave a 5-star review. We'd love to know which store you dined at!

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