My order for a Harwell Oak Large Sideboard & Dresser was delivered towards end-March 2026, so first of all I congratulate OnlyOakFurniture for waiting four months before asking me to review. Often the... Leggi di più
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Scopri cosa dicono le persone
The look of the book shelf is exactly what we wanted but the quality of build is poor, with some joints not being fully closed and another being packed out to make it fit. Unfortunately, these are on... Leggi di più
Very friendly and helpful staff when contacted by phone. The unit was as expected, stylish, good finish and as description. Delivery on time with helpful delivery staff. Will use this company again. I... Leggi di più
L'azienda ha risposto
Website was easy to navigate. Furniture quality is excellent I love them. They look very expensive and everyone admires them. They are very well made drawers and door work smoothly. Delivered on time... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di mobili
- Negozio di mobili per camere da letto
- Grossista di mobili
- Negozio di mobili per uffici
- Negozio di mobili da esterno
- Negozio di arredamento rustico
Scritti dall'azienda
Only Oak Furniture are one of the leading oak furniture stores in the UK. We offer a fantastic range of solid oak furniture to UK customers, with FREE delivery. Browse and shop online today for up to 50% off on certain products.
Informazioni di contatto
Regno Unito
- www.onlyoakfurniture.co.uk
4,2
Molto buono
577 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 90% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Good price, smooth ordering and delivery process.
Once I decided on the units that I wanted, I shopped around online and found they were best value and reviews looked good. Ordered, and within a few days was able to book a one man delivery. Would have liked it to have been a bit sooner but happy that I had choice of days. On day of delivery received message regarding estimated delivery time and was able to track driver throughout day. Driver rang when he was 20 mins away. Delivery went smoothly although a bit concerned one of boxes was very wet. Found no damage though. However one of the units was badly damaged and contacted customer services. As requested sent them pictures. They offered a discount on price if we wanted to retain but we didn't. They quickly offered a replacement and delivery arranged as before. Very happy with my new furniture.
29 gennaio 2026
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Risposta di OnlyOakFurniture
Thank you for taking the time to leave such a detailed review. We’re delighted to hear that you found our furniture to be good value and that the ordering and delivery process was smooth and convenient for you. It’s great to know that the delivery tracking updates and communication from the driver were helpful as well.
We are sorry, however, that one of your units arrived damaged and that one of the boxes was wet on delivery. While we’re pleased there was no additional damage caused, we completely understand your concern. We’re glad our customer service team was able to resolve the issue quickly and arrange a replacement for you without delay.
Thank you again for your patience and understanding throughout the process. We truly appreciate your feedback and are very happy to hear that you are pleased with your new furniture.
Very visible flaw on top of the drawers.
This company advertises as high quality. However my item arrived yesterday with a very visible flaw on the top of the drawers . The company are refusing to collect the drawers and replace with full refund. I am now having to contact citizens advice for help. Do not purchase from this company ….
12 marzo 2026
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Risposta di OnlyOakFurniture
We’re sorry to hear that you are disappointed with your purchase. The issue reported relates to an additional dowel being visible on the top panel. As previously explained, this can occasionally occur during the manufacturing process if a dowel is initially inserted and then repositioned. This is a natural part of the production process and is not considered a manufacturing fault, nor does it affect the quality, durability, or function of the drawers.
For this reason, the item has not been classified as faulty. However, we have advised that you are welcome to return the drawers in line with our terms and conditions if you would prefer not to keep them. Returns can be arranged provided the item is in its original packaging, and the applicable return charge would apply.
We always aim to be transparent and supportive with our customers and remain happy to assist with arranging a return should you wish to proceed.
Received scratched table leg and slight…
Received scratched table leg and slight warp and split in wood on oak chest ., emailed company said because it’s natural., so we have sent pictures of all the oak we have in our property it’s full and nothing has warped or split ., will update review once got reply’s thanks scott
20 febbraio 2026
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Risposta di OnlyOakFurniture
Thank you for your feedback, Scott.
We’re sorry to hear that you were disappointed with the condition of the items you received. After reviewing your case, we can see that our customer service team assessed the concerns raised and arranged a goodwill compensation, which was accepted as a resolution.
While natural oak can sometimes display variations in the grain and character of the wood, we do appreciate that any imperfections can be frustrating. Our team always aims to review any concerns carefully and provide a fair outcome where possible.
Superb quality and service
The product was excellent quality and the contact with the office was very pleasing the delivery was without a hitch and they were vey pleasant and amicable all together a very excellent experience one big THANK YOU
22 gennaio 2026
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Risposta di OnlyOakFurniture
Thank you very much for your wonderful review.
We’re delighted to hear that you’re pleased with the quality of your furniture and that you had such a positive experience with our team. It’s great to know that both our office staff and delivery team made the process smooth and enjoyable for you.
Your kind feedback means a lot to us, and we will be sure to pass your comments on to the team.
Thank you again for your support and for choosing us.
Counter top nightmare!
I ordered a “Cream Kitchen Island - Black Granite” on 16/04/2025 with 8-12 week delivery, no problems there.
It arrived right at the start of July so within the time stated, unfortunately when it arrived it had some large marks on the black granite counter which of course was very disappointing, however the customer service team were helpful and organised a replacement, this arrived early December.
The second black granite work top arrives, this one seems to be in good condition so we’re happy, the only annoyance is every time you remove a worktop you have to rescrew into the base of the wood island which is causing damage, a few weeks go by and we spill a glass of water on the counter, wipe and dry immediately, the next day to our horror everywhere where the water spilled has now marked and the granite counter is ruined yet again.
Contact customer support yet again and they were helpful and helped us rearrange for another counter but we decided as the black granite keeps marking so easily that we would like to change to the white marble effect (not ideal as it doesn’t go with our kitchen but what’s the point in getting another black granite one) customer service team helped us and it arrived on 6/01/26.
We open the brand new counter top on the 6th of Jan, just after the delivery team left and to our shock it is just a plain white counter, no marble affect at all, I’m sure you can understand at this point we were getting rather annoyed, contacted customer service and yet again they were helpful and apologised that there had been a big mistake it the making of a few of these marble effects and we were the unlucky ones that received a dodgy one, arranged for a new one immediately and now having to wait 8-12 more weeks for the replacement.
With all this in mind we were now very cross and we feel entitled to some compensation at a minimum, we spoke to the customer service team, the manager and on multiple occasions despite expressing how disappointed we are with the whole ordeal seeing as it will almost be a full year of us not receiving the correct item without faults, they were only willing to give us £150 “goodwill contribution” but no replacement marble effect counter or we get the replacement and receive no compensation at all.
My wife and I will never recommend Only Oak Furniture again unless the situation changes, to top it off we had a newborn baby in September so really could have done without all this hassle in such an important time in ours and our sons life.
16 aprile 2025
Non scritta su invito
Risposta di OnlyOakFurniture
Thank you for taking the time to share such detailed feedback about your experience.
Firstly, we would like to sincerely apologise for the series of issues you encountered with your kitchen island worktops. While we’re pleased that our customer service team were able to assist and arrange replacements throughout the process, we completely understand how frustrating and disappointing it must have been to experience multiple problems over such a long period of time.
We appreciate that having to arrange several replacements, particularly while welcoming a newborn to your family, would have been far from ideal. This is certainly not the experience we want any of our customers to have when purchasing from us.
As discussed during your conversations with our team, we offered the available options in line with our policies, including a replacement worktop or a goodwill contribution. We regret that we were unable to reach a resolution that you felt was satisfactory, but please be assured that your feedback has been taken seriously and will be shared with the relevant teams so that we can continue improving our quality checks and processes.
We genuinely appreciate your patience throughout the situation and are sorry again for the inconvenience caused.
Beautiful ready assembled oak cabinet.
Beautiful ready assembled oak cabinet.
20 gennaio 2026
Non scritta su invito
Risposta di OnlyOakFurniture
Thank you for your kind review.
We’re delighted to hear that you’re pleased with your oak cabinet and that the ready-assembled design met your expectations. It’s great to know you’re happy with the piece.
Thank you again for choosing us, and we hope you enjoy your new furniture for many years to come
Very Bad Experience after 9th months we cancelled order.
We placed an order in April 2025 for 2 glass fronted bookcases the leadtime on Website was originally 8 - 12 weeks. We have had delay after delay & eventually was told our order was running smoothly & on schedule to be in UK by end of December 2025. End of December we chased again to then be told there was another 3 month delay. We have now cancelled our whole order in entirety & although received refund we will not be recommending Only Oak Furniture to anyone & will definitely not order from them again. We are very disgruntled & angry with the experience we had with them. They obviously have issues with their suppliers so be warned who are in China.
6 gennaio 2026
Non scritta su invito
Risposta di OnlyOakFurniture
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and the frustration caused by the repeated delays to your order. We completely understand how disappointing this must have been, particularly after such a long wait and the updates you had previously received.
Unfortunately, from time to time delays can occur within the supply chain that are outside of our direct control, and in this case the revised timelines we received from our supplier changed after the original estimates had been provided. We always aim to keep customers informed as soon as we receive updated information, but we sincerely apologise that the delays led to the cancellation of your order.
We’re glad that your refund was processed promptly, although we fully appreciate that this does not make up for the inconvenience caused.
Your feedback is important to us and will be taken on board as we continue to review our processes and supplier arrangements. We’re very sorry that we were unable to fulfil your order on this occasion and regret that your experience has left you feeling this way.
Incomplete delivery, early failure, and refusal to take responsibility — avoid
I would strongly advise others to avoid Only Oak Furniture.
I ordered a dining table which arrived incomplete, with the wrong combination of legs, making it impossible to assemble or inspect. I reported this immediately. The correct leg was only supplied nearly two weeks later, meaning the table could not be used or properly checked until then.
Once the table was finally assembled for the first time, a serious defect in the tabletop became immediately apparent — raised, swollen areas of veneer lifting along seams. This was reported promptly, at the first possible opportunity after assembly.
Despite this, the company repeatedly tried to rely on a 14-day reporting policy, even though their own delivery error prevented inspection within that period. Over time, the reasons for refusal shifted — from policy deadlines, to claims that assembly meant acceptance, to speculative suggestions of damage, and finally to classifying the issue as “wear and moisture exposure”.
An "independent" technician was sent, and the company relied on the report to refuse any remedy, even though the table was brand new and the defect appeared within days of first use. They have since confirmed they are not part of any Alternative Dispute Resolution (ADR) scheme, leaving no independent route to resolve the dispute.
26 settembre 2025
Non scritta su invito
Risposta di OnlyOakFurniture
Thank you for taking the time to share your feedback.
We are very sorry to hear that you remain dissatisfied with your experience. We fully acknowledge that the initial delivery included an incorrect table leg, and we apologise again for the delay this caused in allowing you to assemble the table.
Once the issue with the tabletop was reported, we followed our standard process and arranged for an independent technician to inspect the item so that the concern could be assessed impartially. Following this inspection, the report concluded that the condition of the tabletop was not the result of a manufacturing defect. Based on this professional assessment, we were unfortunately unable to offer a replacement or refund.
We appreciate that this is not the outcome you were hoping for, and we understand your frustration. However, our decision has been made in line with the findings of the independent inspection and our warranty guidelines.
Great Quality Oak furniture, great delivery too
Great Quality Oak bookshelves & Display cabinet, sturdy, good build quality, blemish free oak, I used the 'delivery to room of my choice' option, the two guys that arrived did so on time, and took time and effort to place the items where I wanted (even though they were heavy) and carefully unpackage them and remove all the packaging, and check I was happy with the items and that they were undamaged - a brilliant service
20 ottobre 2025
Non scritta su invito
Risposta di OnlyOakFurniture
Thank you for your wonderful review.
We’re delighted to hear that you’re pleased with the quality of your oak bookshelves and display cabinet, and that everything arrived in perfect condition. It’s also great to know that our delivery team provided the level of care and service we aim for, taking the time to place the items exactly where you wanted them and ensuring everything was unpacked and checked with you.
Your feedback means a lot to us, and we’ll be sure to pass your kind comments on to the delivery team.
Thank you again for your support, and we hope you enjoy your new furniture for many years to come.
Beautiful oak furniture
Beautiful oak furniture - arrived very promptly. Delighted with this purchase. Would highly recommend.
11 dicembre 2025
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Risposta di OnlyOakFurniture
Thank you very much for your lovely review.
We’re delighted to hear that you’re pleased with your oak furniture and that it arrived promptly. Your recommendation means a great deal to us.
Thank you again for choosing us — we hope you enjoy your furniture for many years to come.
From ordering on the website
From ordering on the website, the contact and information about delivery everything was perfect. My new furniture was delivered on time and the delivery men were absolutely fantastic, unpacking and removed packing. Amazing I will be using your company again. Thank you.
11 dicembre 2025
Non scritta su invito
Risposta di OnlyOakFurniture
Thank you very much for your wonderful feedback.
We are delighted to hear that your experience—from placing your order through to delivery—was so positive, and that the delivery team provided such excellent service. We will be sure to pass on your kind comments to them.
Thank you again for choosing us. We truly appreciate your support and look forward to assisting you again in the future.
Use this company
Excellent communication with both the company and the delivery team.
The furniture is excellent quality.
You couldn’t have done better, thank you
12 dicembre 2025
Non scritta su invito
Risposta di OnlyOakFurniture
Thank you so much for taking the time to leave such a kind review.
We are delighted to hear that you were happy with both our communication and the delivery team, and that you are pleased with the quality of your furniture. Your feedback truly means a great deal to us and to everyone involved.
Thank you again for your support — it is very much appreciated.
Great Service
Arrived on time and very well packaged. Friendly and efficient delivery team. TVM.
5 dicembre 2025
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Risposta di OnlyOakFurniture
Hi Rob! I'm thrilled to hear that the delivery team exceeded your expectations with their punctuality, friendliness, and efficiency. Knowing that everything arrived well-packaged makes my day! Thank you so much for sharing your experience. TVM to you too!
Cheaper than other suppliers
Cheaper than other suppliers. The unit is well made and perfect dimensions for our space.
27 novembre 2025
Non scritta su invito
Risposta di OnlyOakFurniture
Thanks so much for highlighting the great value and perfect fit of our place. I'm thrilled it met your needs so well. We loved having you as our guest and hope you'll keep us in mind for any future stays. Safe travels!
Damaged Table - Poor customer service
We purchased three tables and noticed on delivery than one was damaged. I contacted the company who were slow to respond and offer a replacement, they wanted to repair our new table. It took a full month for the replacement to arrive which it did this morning and it was also damaged. To make matters worse we had to have a full blown arguement with the driver who didnt want to wait whilst we inspected the table despite the fact that this was agreed prior by Only Oak Furniture.
24 novembre 2025
Non scritta su invito
Risposta di OnlyOakFurniture
Hi John, thank you for sharing your experience. I am genuinely sorry to hear about the challenges you faced with the table delivery. We strive to provide exceptional service and it's clear we missed the mark in this instance. The delay in both communication and the replacement process is not reflective of the standards we aim to uphold. Additionally, the condition of the replacement table and the incident with the delivery driver are completely unacceptable. Please rest assured that we have now arranged a new courier who will ensure that your experience moving forward is seamless and satisfactory. Your feedback is crucial in helping us improve, and we appreciate your patience and understanding throughout this process.
Very pleased.
Online ordering process was simple and straightforward. Honoured their price match guarantee.
Furniture arrived on due date.
Very pleased and would use the company again.
19 novembre 2025
Non scritta su invito
Risposta di OnlyOakFurniture
Hi Ingrid, thank you so much for sharing your experience! We're delighted to hear that you found our online ordering process simple and that our price match guarantee met your expectations. It's wonderful to know your furniture arrived right on time and that you're pleased with everything. We look forward to serving you again soon!
Straightforward & easy to deal with
Hard bought all my bedroom furniture from Only Oak, and saw an ottoman which matched.
The Ottoman was cheaper elsewhere, but I noticed they price match, so I contacted them and was given a code for the price difference in under 24-hours.
11 novembre 2025
Non scritta su invito
Risposta di OnlyOakFurniture
Hi there! We're thrilled to hear how much you loved the furniture and appreciated our fast and friendly delivery team! It's wonderful to know the quality and craftsmanship met your expectations. Thank you for your kind words, and we look forward to welcoming you back for more beautiful additions in the future!
Will buy again
Exceptional quality furniture, excellent packaging and a delivery service second to none. Delivery team were fast and friendly, got the 102kg chest of drawers upstairs in a jiffy. Furniture is beautiful and very well made, we will be back for more!
11 novembre 2025
Non scritta su invito
Risposta di OnlyOakFurniture
hank you, Richard, for your wonderful review! We're thrilled to hear that you loved our exceptional quality furniture and that the delivery team impressed with their speed and friendliness. It's fantastic to know that our packaging met your expectations and that the chest of drawers fits perfectly in your home. Looking forward to welcoming you back for more beautiful pieces!
Excellent Service and Beautiful Furniture
I recently purchased a set of bedside drawers and a chest of drawers from Only Oak Furniture, and I couldn’t be happier with the experience. From start to finish, communication with Julie from Customer Service was clear and helpful -no chasing or confusion. Delivery was smooth and quick, with everything arriving in perfect condition. The furniture itself is beautifully crafted and exactly as described. A great experience all round—highly recommended!
3 novembre 2025
Non scritta su invito
Risposta di OnlyOakFurniture
Hi Bruce, thank you so much for your fantastic review! I'm thrilled to hear that your experience with Only Oak Furniture was as seamless and delightful as your stay here. It sounds like Julie from Customer Service truly went above and beyond to ensure everything was just right, and I'm glad the furniture exceeded your expectations. If you ever find yourself needing more beautifully crafted pieces, it seems you've found a gem of a company. Wishing you many wonderful moments with your new furnitur
Absolutely brilliant customer service.
Absolutely brilliant customer service.
Massive thanks to Claire. Another company let us down very badly on a delivery of two dining benches. We made a call to Claire who went out of her way to find the benches and get them on the next available delivery so that they were with us the day before a family event for which they were needed.
Great quality item, fab value £ and amazingly helpful! Can’t thank you enough!! Vanessa and Matt
24 ottobre 2025
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Risposta di OnlyOakFurniture
Dear Vanessa and Matt, thank you so much for your glowing review! We're thrilled to hear that Claire was able to turn things around for you and deliver not just the benches, but also a fantastic experience. Your kind words about our service, quality, and value truly make our day. We're delighted to have played a part in your family event's success. If you ever need anything in the future, you know Claire's got your back!
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