Online for Equine Recensioni 

I placed an order on the 8 January, it is now the 16th with no delivery or communication as to when the item will arrive. I have tried contacting the company with no success.

I purchased a wheel barrow, a few weeks after I started using it the tire started to delaminate. I have sent pictures but they are still asking for details that are either not relevant or things they already know such as the order date despite having my order number so they can look it up themselves. I did receive a voice message saying that a wheel with suitable tire would be sent as a replacement but it seems they have gone back on their word. In the meantime, I am still a wheel barrow short! I have threatened small claims court action, lets see if that puts the wheels in motion, I would proceed with caution and question the validity of the self certified ratings on their website.

Amazing customer service. 5*
Staff went above to rectify an error of mine. Highly recommend

It's so rare these days to find a company that are genuinely helpful and personable. Every time i've needed to speak to someone, there has been a person at the end of the phone and they are always so friendly and kind. Thank you for making my Christmas easier not harder. Would highly recommend.

I placed an order for over £100 on the 29th November 2025 all for my Granddaughter’s birthday.
Yes I have received emails from this company after I chased my order up but I
have still not received anything … and been told that 2 of the items are out of stock …
It is now the 15th December .. one disappointed Grandaughter and the company only offered to exchange any items free of charge … when would that arrive? … Easter!
Extremely poor service and still not received any part of my order so I would not recommend and definitely would not order anything from this company again!

Excellent communication and customer service. Great product, delivered exactly when they said. Highly recommended.

Great products & excellent customer service. Ordered an item for my daughter's pony & received such friendly & helpful service when I needed to ask a question regarding delivery.

Wonderful service from a brilliant team thank you.

My bridle arrived on time and I cannot wait to try it on Blue at Christmas

Spent £145, 2 and a half weeks later no delivery and can’t get through to anyone, going to have one very sad little girl!

Edit- since writing this review my parcel arrived the day after, item was too big so I phoned them and Francesca was amazing on the phone and sorted a new one to be sent out immediately and went above and beyond.

Order is late, they only use Shop for tracking which means installing an app and even then you don't get a tracking number. No reply to emails and after over an hour waiting on hold, no answer on the phone either. I now wish to cancel my order but have no way to do so.

EDIT: Since you replied to my review, I've had a message to say you've shipped it so presumably it's now too late to cancel but I will not be at home to receive anything this week which is why I ordered when I did O4E-89860

Wonderful team and so helpful. I’ll shop with them again. Very pleased .

Great products and customer service! Would recommend:)

Exceptional Customer Service. I made an error with my order & had the wrong post code which caused issues with my delivery. The team went above and beyond to help correct my error with the courier and enabled my to receive my order in time for the event. Thank you so much

Ordered 3 items on 10.06.25 and delivery was very quick, as well as with previous orders. Quality of items is good.

I bought two pairs of shoes from online equine. Unfortunately one had a fault, the others were fine. However, the customer service was absolutely exemplary. They did not hesitate to replace my faulty shoe for free and it arrived within days. Exceptional service and I wouldn’t hesitate to buy again from them.

Their prices are very competitive and the website is easy to use. Update on despatch was very slick and the whole process was straightforward and trouble free.

I ordered a Le Mieux Loire dressage pad in ember last Wednesday and it was delivered on Saturday! It was priced £15 cheaper than Amazon and Le Mieux's own site. I am totally delighted with the item which came properly wrapped, but not wastefully so, delivered by our lovely postman on Saturday morning! First rate service in every department. Thank you

Francesca in customer support was so helpful. My problem was dealt with quickly and efficiently with the utmost professionalism.
Thank you

Great experience with this company. Problem with an out of stock item was promptly dealt with. Email comms can't be faulted. Very happy and highly recommend.

I ordered a large 5 litre supplement from Online for Equine on a Friday and the order arrived Tuesday in perfect order! The prices were very reasonable and competitive, I will definitely be ordering from again!