Online Car Parts - South Africa Recensioni 

I ordered parts from them before and got good service but this last time was abysmal. I will NEVER support them again and do my best to save others the pain of dealing with Online Car Parts. They must be going out of business but are doing so in the most dishonest way. I paid R1100 on 8 January 2026 for oil. After a month my order still showed 'in processing'. I started following up telephonically, by e-mail and by Whatsapp. After more than 10 calls, 5 e-mails and 2 Whatsapps I finally got through to a person in Finance (Naideen) who promised to help me. My order was finally cancelled on 28 February with a promise the get a refund on 4 March. This never happened and my Whatsapps are not even being read. I don't know what to do short of driving to their shop and demanding my money back! My patience has run out with this bunch of crooks.

SCAM!! DONT ORDER FROM THIS COMPANY !!

I Ordered and paid for parts on 02/10/2025. Parts showed In stock. Did not receive the part and was forced to order elsewhere. Requested a refund, I am still waiting for it today.
The lady "Naideen" responsible for accounts and queries, never answers the call or does not respond to emails or she is never at work.

I have received my parts going on 3 months now and I cannot contact these people in any way at all...
I want a refund but I can't request one... they basically stole R1000 from me. I don't know what to do, if someone has a solution please reach out.

I order carpart but didn't receive it,I phone them on all there nr but nobody pick up.WhatsApp them no reply ,no answer. Very disappointed.

Bunch of scammers. Stay clear of these thieves. Still waiting for my order after 3 months with no communication and probably more than 20 calls, wattsaps and emails.

What the hell happened to the customer service line ,Trace is the worst you can deal with .What happened to Francisca and Luba they knew how to put someone at ease trace just puts you on hold for a whole hour

Waiting more than 20days for my order of brake pads...no response ...all quiet...took my money and ran...this is a scam

Placed order on the 3rd of February, website shows stock. 3 days later phone customer care, then told they need to order part in, and I must wait another week.
Advised I would like to cancel order. customer service lady puts the phone down in my ear.
Now 25th February phoned again and she puts me on hold for 25 minutes then puts the phone down in my ear.
Phone back and she answers and put the phone down as soon as I complain.
I think this should go legal with everyone on this site.

Never in my life again. Wasted money down the drain. No customer service. Tried phoning they keep you on hold for ours or they put the phone down.

Got a quote from Carzone Auto Parts 21 Knights Road, Germiston, for a vehicle body part on 7 February 2026. Document no **********. I delayed the order to see if I could get better courier prices, but with an updated quote on 14 February 2026, Doc no **********. I did an eft on 15vFebruary 2026 and gave them the delivery address. A response came to give me a waybill the next morning. No waybill. Get a message on the Tuesday: [15:55, 2/17/2026] +**********6: Good day , the light was has just been picked up .
[15:55, 2/17/2026] +**********6: Money reflected today morning. Nothing further. i sent them an email 17 February 2026 at 15:01, which brought the following reply :
Good morning sir,
Sorry for the inconveniences caused but have just confirmed the parcel is enroute to you.
Expect delivery today before 4:30pm. I will ask Marcus to send you the waybill.
Kind regards
Lee Watson
Sales manager

Queried the waybill and possible delivery date again later that day, threatening to go to Hello Peter, and I get back the following:
Kindly send ur account.
I will ask for a refund payout tomorrow.

No reasons given. Needless to say that up to now and numerous WhatsApps I have not heard from them again, and I am R950 out of pocket. It certainly looks like they are running a ****, so automotive spares seekers, please beware.

On their web page:
Why Car Zone Auto Parts Stands Out

Your trusted one-stop shop for auto parts. We offer top-quality new and used spares at competitive prices, ensuring performance and reliability you can count on. Contact us anytime Monday to Sunday for inquiries call or Whatsapp: +**********6
All a load of hogwash!

Wish I had consulted trustpilot BEFORE placing my order. My experience mirrors that of the other poor folk that have been conned by these people. Took my money; no response to email and whatsapp; order forever "Processing in Progress". The main learning: Just because I site looks like a professional service doesn't mean it is a professional service. Avoid them!

They are scammers-Ordered and payed online-Later informed me that they do not have the part-Will refund me but waiting 2 months already-STAY AWAY.

still waiting for my parts which i ordered on 26-1-26

Guyz this is a scam, I bought four heater glow plugs for my car, paid a full R900 plus R95 for delivery on 04 February 2026. Its been two weeks now no communication status still says in progress so i decided to do a follow up and visit them straight at their branch using their address it turns out they dont even have one, the place is in ruins you can view it on google maps. If you planning to buy there dont save your money this guyz are a complete fraud

We ordered a part on the 30th of January, and since then the best I got was that the courier would collect it last night - 11th of Feb (so much for 2 - 5 days delivery), now no-one is available to give the tracking number, I have been holding for almost 20 minutes and then just cut off twice. This is the worst service I have ever received from a so called "Best" in the industry company. Unfortunately we saw the bad reviews too late. Why is this company still doing business??

Stay away they take your money and don't here anything from them

They are a huge scam. Take your money and then ignore all your calls. Some of their numbers dont even exists.

Two weeks and not a word about my order need parts urgently

Four weeks and one empty promise
Going for 6 weeks
SCAM! !!!!
And another week passed.

Scammers, stay away. Expensive lesson

False claims of stock on hand, excuses on why its not on hand, the receptionist loves to put you on hold for up to 20 minutes, i am sure it can last even longer, i just lost patience after, promises of a refund has yet to happen, first Nadine said it will be refunded next time she claims she never said that but she will get the manager to sign release, since then only excuses if one is lucky to get through

Great service from Nkosi . Same day pick up .