I was able to open this account on February 19, 2026, without any problems. It was very convenient with easy access to their website and the banking features such as helping each member reach differen... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Great customer service to fault, and as stated before, great on getting your money back, went impacted it by fraud. The dislike that I have if you use your overdraft more than once or twice, they will... Leggi di più
I’m extremely frustrated with this United One Bank Their infrastructure is severely outdated OMG It’s as if I went back in time before there were computers I mean back to the Horse & Buggy Days I hav... Leggi di più
L'azienda ha risposto
OneUnited Bank is a bank that helps lower income individuals learn financial independence. The bank offers tools such as autosave and money management. Money management allows you to track all your ac... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni su OneUnited Bank
Scritti dall'azienda
OneUnited Bank is America’s largest Black-owned FDIC-insured bank. The bank is nationally noted for its use of state-of-the-art technology to create unique financial products that serve the needs of low-to-moderate income communities and historically underserved minority populations.
At OneUnited, banking isn’t just a service, but a technology-driven, personalized experience to help you make informed financial decisions.
Join the future of finance!
The Financial Brand and American Banker featured OneUnited Bank for its innovative use of artificial intelligence and data aggregation technology to boost financial literacy, offer payday loan alternatives, improve users' financial health, and bridge nationwide economic and opportunity gaps.
OneUnited Bank's national achievements have also recently been published in several publications, including Cheddar TV from the New York Stock Exchange (twice), CNN, Forbes, Fortune Magazine, CNBC’s “Squawk on the Street”, and Bloomberg.
CNBC recently produced a documentary showcasing OneUnited Bank’s impact on historically underrepresented minority populations. The full episode can be viewed here.
OneUnited Bank is certified by the U.S. Department of Treasury as a Community Development Financial Institution (CDFI).. This past year, we received the U.S. Department of Treasury's Bank Enterprise Award for Community Development and have been honored on eleven previous occasions.
OneUnited Bank recently received the prestigious, first-annual Talent Maximization Award for Community Financial Literacy Innovation at the Investment Diversity Advisory Council (iDAC) Global Finance Summit 2024. This award recognizes OneUnited's pioneering use of technology to empower individuals from low-to-moderate income communities and historically underserved minority populations to make better financial decisions.
For more than 50 years we’ve been focused on fostering better financial wellness for the communities we serve. This clarity of vision and mission is reflected in everything we do. Our goal is to unite a variety of communities to share ideas, technology, and management resources to better meet the banking needs of their communities.
Learn more about our community impact HERE
Informazioni di contatto
Stati Uniti
- www.oneunited.com
4,3
Eccellente
684 recensioni
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OneUnited Bank stands out for being a great community bank
OneUnited Bank stands out for having the friendliest customer service people I know. They are expert at what they do and handle my inquiries very efficiently. Talking to them makes me feel like I am back in the old days when community banks were the norm, and you were treated with respect and dignity.
16 gennaio 2026
Risposta di OneUnited Bank
We're happy to hear that our customer service made you feel valued and respected. It's wonderful to know our team's expertise and efficiency met your needs. Thank you for your positive feedback!
Refused to reimburse me my money in a timely matter
I WILL NOT BANKING WITH THIS BANK EVER AGAIN ITS A JOKE NOT HELPFUL AT ALL MY CARD WAS STOLEN WHICH PUT ME IN THE NEGATIVE HAD A DIRECT DEPOSIT THE NEXT DAY AND WAS TOLD IT WAS NOTHING THEY COULD DO ABOUT REMEBUSING ME MY MONEY THE LADY WAS RUDE IT'S SUPPOSED TO BE A BLACK BANK BUT DO YA'LL REALLY HELP THE BLACK PEOPLE ALSO THEY SHOULD HAVE RULE THAT BEFORE THEY CHARGE YOU 37.00 OVERDRAFT FEE AT LEAST BE 50.00 DOLLARS OVER DRAFT NOT A 1 AS SOON AS I'M DONE WITH THIS MATTER I'M GOING BACK TO CHASE
8 gennaio 2026
Risposta di OneUnited Bank
Thank you for your feedback. We have attempted to reach out to you directly to assist with the concerns mentioned in your review.
At OneUnited Bank, once a new card is ordered, a digital version is typically issued within 24 hours so you may continue making purchases while waiting for your physical card.
Per our established terms and conditions, if you suspect an error or unauthorized transfer, the bank generally has 10 business days to investigate the claim and determine if an error occurred. If we require more time, we may take up to 45 days (or up to 90 days for new accounts or foreign-initiated transactions), but we will provisionally credit your account within 10 business days for the amount in question while we complete our review.
I love banking with OneUnited Bank
I love banking with OneUnited Bank. Showing up like Superman in my finances saving the day. I appreciate getting my pay checks two days early. I love the CashPlease Loan. I had a little issue going on with my online banking and the bank called me at home wanting to know what was going on and how can they help me, that made me feel so good to know my bank cares about me. Customer SERVICE Representatives are so sweet, professional, patient and always wanting to please customers. I love OneUnited Bank. Just one more awesome thing. OneUnited Bank rounds up each of my debit card purchases to the nearest dollar ("my change") at the end of each banking day and AUTOMATICALLY place my change in my savings account. I looked at my savings account one day and was so surprised and pleased to see how much money I had in my account.
4 gennaio 2026
Risposta di OneUnited Bank
We appreciate you sharing your wonderful experience! We're happy to hear that you value our services, such as early paycheck access and the CashPlease Loan. It's great to know that our team's care and support made you feel valued. We're delighted to have you as a customer!
Time is important and I always get good…
Time is important and I always get good results
2 gennaio 2026
Risposta di OneUnited Bank
Thank you for your positive feedback!
One United Bank needs a lot of improvement for new customers
Unfortunately, I am impressed with One United Bank I applied for their secured credit card not only was I'm denied I didn't receive any notification via email. J had to go on their website, which can be confusing and check the status Also, I was sent a message stating that my deposit was immediately refunded Which was a lie I spoke with my bank, and I was told that they are waiting for one United bank to release my funds. Because as of now my account is in the negative because one United I was in the process of ordering checks online for my new checking account, with one united.Mind you I wasn't told that I couldn't order checks by the rep from one United Matter of fact I was told the opposite go online and order checks myself Long story short the system wouldn't process my order because I have to request assistance from a one United representative
24 dicembre 2025
Non scritta su invito
Risposta di OneUnited Bank
Thank you for sharing your feedback. We are pleased that our team was able to connect with you to discuss your UNITY Visa secured credit card and address your concerns.
For your convenience, here are all the available ways to make a payment on your account:
Mail: Send a check or money order to the address below. Please include your card account number on the check to ensure immediate and accurate processing.
UNITY Visa P.O. Box 4521 Carroll Stream, IL 60197-4521
Bank Bill Pay: You may use your current financial institution’s online bill pay service to schedule an electronic payment.
At OneUnited Bank, we are committed to providing you with the best service possible. If you have any further questions, please don't hesitate to reach out.
great bank excellent manners
great bank excellent manners, reliable, and easy going to understand
25 dicembre 2025
Non scritta su invito
Risposta di OneUnited Bank
We're happy to hear that you had a great banking experience! We appreciate you highlighting our reliable and easy-to-understand service.
Patronizing Doesn't Always Workout!!!
I waited over 30 days to receive my debt card. I had to call to enquire about the debit card. Waited until they sent another card. Then it takes 3 plus days to send money from One United to another bank. On top of waiting 3 days, One United charges $1 fee to do so.
9 luglio 2025
Risposta di OneUnited Bank
Thank you for your feedback. We would like to clarify It takes 7 to 10 business days to receive your debit card. All customers can access their digital card with in 24 hours of their new card order.
There also multiple free ways for customers to move money in and out their account. Such as our surcharge free atms, funds transfer, and money moves for non instant deposits.
A great business place
Having a knowledgeable associate handling the case. Gives one a bit of relief feeling confident that it's getting done right. The bank was in a great visual state. Neat and orderly with security at the entry point. A good feeling knowing that when I visit my bank things will be done properly with excellent associates handling my papers.
3 dicembre 2025
Risposta di OneUnited Bank
We're glad you feel confident about the service you received! Thank you for your positive feedback.
One of the best banks to be with for…
One of the best banks to be with for sure!
6 novembre 2025
Non scritta su invito
Risposta di OneUnited Bank
Thank you for sharing your positive experience with our banking services!
Risposta di OneUnited Bank
Thank you for feedback it is truly appreciated.
Not 100 percent
The only thing somewhere far I don't like is, you don't let people know they have overvdraft protection if they don't want it. So merchant take from your account that they don't have permission or unauthorized. Then I call your customer care and they tell me I have to turn that feature off after being charged a healthy fee. Not right.
10 novembre 2025
Risposta di OneUnited Bank
We appreciate your feedback regarding the overdraft service and understand your concern about being charged unexpected fees.
The Overdraft Privilege service strives to pay checks and automatic bill payments when funds are not available. For consumers, this service is only extended to ATM and everyday debit card transactions if you explicitly provide consent (opt-in).
If you were charged a fee, it was likely an Insufficient Funds Charge or Uncollected Funds Charge.
You have the option to Opt Out of Overdraft Privilege (our standard overdraft service) at any time. To opt out, you can call us at 877-663-8648. Opting out means all items presented against insufficient funds will be returned unpaid, which will result in an Insufficient Funds Charge.
Please review the Deposit Account Agreement and Disclosure for more information.
https://www.oneunited.com/core/content/uploads/2025/09/Deposit-Account-Agreement-Disclosure.pdf
It was an easy process so I am new to…
It was an easy process so I am new to the bank. It only gets better with time!
1 dicembre 2025
Risposta di OneUnited Bank
We're happy to hear that the process was easy for you as a new customer! We look forward to providing you with excellent service.
Joining is fast and easy
I am pleased to have an account with a black-owned bank and joining was very easy
26 novembre 2025
Risposta di OneUnited Bank
We're happy to hear that joining our bank was easy, and we appreciate your support. Thank you for your positive feedback!
I love the customer services hen I…
I love the customer services hen I phone in with money ideas.
13 novembre 2025
Risposta di OneUnited Bank
We're glad you find our customer service helpful when you call! Thank you for sharing your positive experience with us!
Great customer service!
I rarely have an issue and if I do it is addressed immediately
20 novembre 2025
Risposta di OneUnited Bank
We're happy to hear that your issues are addressed immediately. We appreciate you taking the time to leave us this positive feedback.
Support a black owned business
I joined the organization specifically because it is one of just a few black owned banks. I have enjoyed my experience because they didn't give me problem, but when I did have issues they resolved it quickly, accurately, kindly, and professionally. I would recommend them without hesitation.
18 novembre 2025
Risposta di OneUnited Bank
We appreciate you choosing our organization and are happy to hear that your experiences have been positive. We are glad that we could resolve any issues quickly and professionally. Thank you for your recommendation!
Always been helpful you think I’ve…
Always been helpful you think I’ve always called for
17 novembre 2025
Risposta di OneUnited Bank
We appreciate you sharing that we've consistently provided helpful assistance whenever you've contacted us. Thank you!
Risposta di OneUnited Bank
Thank you for your review!
Being in a position of hearing "no" for…
Being in a position of hearing "no" for an answer, I found the answer at OneUnited is always "yes"! In these times sometimes uncertain, this is a bank you always needed, thanks for asking!
1 gennaio 2025
Risposta di OneUnited Bank
Thank you for your feedback! We're glad to hear you've had such a positive experience. Even in uncertain times, we’re committed to providing the support you need. We appreciate you banking with OneUnited!
Great customer service
I've been Banking with One United Bank 🏦 for over a Decade, and have been very satisfied with their customer service, it reflects on the outstanding training I'm sure they provide to their staff. Thanks
12 novembre 2025
Risposta di OneUnited Bank
Thank you for your feedback! We’re grateful for your loyalty and glad to hear you’ve been satisfied with our service over the years. We appreciate you banking with OneUnited!
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