I was able to open this account on February 19, 2026, without any problems. It was very convenient with easy access to their website and the banking features such as helping each member reach differen... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Great customer service to fault, and as stated before, great on getting your money back, went impacted it by fraud. The dislike that I have if you use your overdraft more than once or twice, they will... Leggi di più
I’m extremely frustrated with this United One Bank Their infrastructure is severely outdated OMG It’s as if I went back in time before there were computers I mean back to the Horse & Buggy Days I hav... Leggi di più
L'azienda ha risposto
OneUnited Bank is a bank that helps lower income individuals learn financial independence. The bank offers tools such as autosave and money management. Money management allows you to track all your ac... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni su OneUnited Bank
Scritti dall'azienda
OneUnited Bank is America’s largest Black-owned FDIC-insured bank. The bank is nationally noted for its use of state-of-the-art technology to create unique financial products that serve the needs of low-to-moderate income communities and historically underserved minority populations.
At OneUnited, banking isn’t just a service, but a technology-driven, personalized experience to help you make informed financial decisions.
Join the future of finance!
The Financial Brand and American Banker featured OneUnited Bank for its innovative use of artificial intelligence and data aggregation technology to boost financial literacy, offer payday loan alternatives, improve users' financial health, and bridge nationwide economic and opportunity gaps.
OneUnited Bank's national achievements have also recently been published in several publications, including Cheddar TV from the New York Stock Exchange (twice), CNN, Forbes, Fortune Magazine, CNBC’s “Squawk on the Street”, and Bloomberg.
CNBC recently produced a documentary showcasing OneUnited Bank’s impact on historically underrepresented minority populations. The full episode can be viewed here.
OneUnited Bank is certified by the U.S. Department of Treasury as a Community Development Financial Institution (CDFI).. This past year, we received the U.S. Department of Treasury's Bank Enterprise Award for Community Development and have been honored on eleven previous occasions.
OneUnited Bank recently received the prestigious, first-annual Talent Maximization Award for Community Financial Literacy Innovation at the Investment Diversity Advisory Council (iDAC) Global Finance Summit 2024. This award recognizes OneUnited's pioneering use of technology to empower individuals from low-to-moderate income communities and historically underserved minority populations to make better financial decisions.
For more than 50 years we’ve been focused on fostering better financial wellness for the communities we serve. This clarity of vision and mission is reflected in everything we do. Our goal is to unite a variety of communities to share ideas, technology, and management resources to better meet the banking needs of their communities.
Learn more about our community impact HERE
Informazioni di contatto
Stati Uniti
- www.oneunited.com
4,3
Eccellente
684 recensioni
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
I’m extremely frustrated with this…
I’m extremely frustrated with this United One Bank Their infrastructure is severely outdated
OMG It’s as if I went back in time before there were computers I mean back to the Horse & Buggy Days I have five or six different Bank Accounts and One United is the worse as far as moving money around due to United has created a sever BOTTLE NECK due to their Snell Pace . I was once very proud to be apart of this Bank But I can plainly see they don’t care about Us
5 marzo 2026
Non scritta su invito
Risposta di OneUnited Bank
Thank you for your feedback. OneUnited Bank continues to invest in modern, secure technology to support digital banking, mobile access, and reliable money movement.
We appreciate your input and remain focused on strengthening our technology and services.
Excellent experience so far
6 marzo 2026
Risposta di OneUnited Bank
We're happy to hear that you are having an excellent experience. Thank you for your positive feedback.
I've been with OneUnited for about a…
I've been with OneUnited for about a year now, so far so good! I've just been approved for a small Cash Please Loan, I'm overjoyed...I'm just beginning to emerge from many financial struggles, thanks OneUnited!!!
28 febbraio 2026
Risposta di OneUnited Bank
We're happy to hear that you've had a positive experience with us over the past year! We're glad you were approved for the loan and that we could be a part of your journey to overcome financial challenges. Thanks for your feedback!
I like One United Bank they assist you…
I like One United Bank they assist you in getting your credit score up so you can purchase your home of your own.
1 marzo 2026
Risposta di OneUnited Bank
We're happy to hear that we could assist you in improving your credit score and achieving your homeownership goals. Thank you for sharing your positive experience!
Fantastic banking experience
My experience with One United when communicating any problem is always one that is handled in the most professional and human (yes human interaction in this day and age) way!
I always recommend One United Bank to my friends any time they ask ne whom I bank with.
13 febbraio 2026
Risposta di OneUnited Bank
We're happy to hear that your experiences have been handled professionally and with genuine human interaction. We appreciate you recommending us to your friends!
Smooth and simple account opening.
12 febbraio 2026
Risposta di OneUnited Bank
We're happy to hear that your account opening was smooth and simple. Thank you for your positive feedback!
Simple and easy to open account
Simple and easy to open account. Very helpful and friendly.
13 febbraio 2026
Risposta di OneUnited Bank
We're happy to hear that opening an account was simple for you, and our team was helpful. Thank you for your positive feedback!
Seamless experience with chatbot…
Seamless experience with chatbot transfer to live agent live ages was knowledgeable, responsive, and resolved my issue
12 febbraio 2026
Risposta di OneUnited Bank
We're happy to hear that your experience was seamless! We appreciate your positive feedback regarding the live agent's knowledge and responsiveness in resolving your issue.
Trust
I trust the One United banking process.I enjoy the convenience of using the One United app and the consistent updates of my budget or account.
9 febbraio 2026
Risposta di OneUnited Bank
We're happy to hear that you trust our banking process and enjoy the convenience of our app. We appreciate your feedback regarding the consistent updates.
Customer service is excellent…
Customer service is excellent and they are providing a well needed community service. The app is easy to use and banking is no problem. I’d love the fact that whenever there’s an issue, please send me a text message or give me a call. Thank you.
6 febbraio 2026
Risposta di OneUnited Bank
We're happy to hear that our customer service and app are excellent!
Release my funds
I have yet to receive an email or phone call I done my application on January 30th 2026 they took the $50 and holding it for 2 days and I guess them days haven’t came yet. I just want them to release my funds and I’ll stick with the bank I have. Wanted to try something different and this is the treatment that I get, also I forgot to mention when I go to the website and chat with the bot it only ask for your birthday last four of social and I believe the address of something but after that it’s nothing so it’s literally no help at all. Can’t get through to them on the phone when you press 1 to receive a call back but keep your spot I never received that call so is this bank a scam or something. PISSED
2 febbraio 2026
Non scritta su invito
Risposta di OneUnited Bank
Thank you for your feedback. When you authorized your opening deposit, the funds were placed on a temporary authorization hold while we reviewed your application. If an application is not approved, we immediately cancel the authorization so your full deposit can be released. However, your bank may take a few days to remove the hold.
You can contact your bank to help speed up the release of your funds.
Excellent customer service
Excellent customer service, well pleased with the quality service provided and the timely response. 🫶🏾
3 febbraio 2026
Risposta di OneUnited Bank
We're happy to hear that you were pleased with the quality and speed of our customer service. We appreciate you taking the time to leave us feedback!
Professionalism i…
Professionalism is huge with me dealing with financial situations. I’m proud to say that One United Bank is top-notch in that area.
3 febbraio 2026
Risposta di OneUnited Bank
We're happy to hear that our professionalism met your expectations when handling your financial matters. Thank you for sharing your positive experience with us!
The bank is trash
The bank is trash . Going back to normal bank. It's not interested in protecting clients funds and they don't care about us. I can do better. Black people beware it's not worth the energy
30 gennaio 2026
Non scritta su invito
Risposta di OneUnited Bank
Thank you for your review. While we strive to provide excellent service and support to our community, we understand that you may choose to transition your banking relationship to another institution.
Per our Deposit Account Agreement, the Bank reserves the right to close a customer’s deposit account or terminate associated services at any time, without advance notice. If you choose to close the account yourself, the most efficient method is to withdraw the remaining balance via ATM, debit card, or our online funds transfer service. Once the balance reaches zero and all pending transactions have posted, you may contact us to finalize the closure.
This bank is HORRIBLE
This bank is HORRIBLE! I would not recommend you banking with them and please don’t sign up for direct deposit. I wanted to support them, BIG mistake. I just decided to try them out with a small deposit. I NEVER received my debit card which they boasted about. I closed out my account and still haven’t received my money. I did receive a letter stating I closed my account. Why not include my check in there? This bank is a joke and should be shut down immediately!
15 gennaio 2026
Non scritta su invito
Risposta di OneUnited Bank
Thank you for your review. We are happy to clarify our card delivery process to help you manage your account:
Instant Access: A digital card is provided within 24 hours of approval. You can activate this for mobile wallets (Apple/Google Pay) via the OneUnited Bank app. This digital version is active for 21 days.
Standard Mail: Physical cards typically arrive within 7–10 business days (up to 14 days maximum).
Account Balances: Rest assured that for any closed accounts, we issue a closeout check for the remaining balance.
We appreciate your business and are here to assist if you have further questions!
On the Unity secured card
On the Unity secured card , there is no mobile app, the card can’t be linked to the one United website, and making payments are hard, I know that it’s a great reason for this , because one United Bank is a great smart bank , but what is the reason behind this .
29 gennaio 2026
Non scritta su invito
Risposta di OneUnited Bank
Thank you so much for your review! We appreciate having you as a UNITY Visa cardholder. To ensure managing your account is as easy as possible, here are the different ways you can make a payment:
Online: Use the Speedpay portal through our website (note: a service fee applies).
Phone: Call Speedpay at (844) 231-6368 (note: a service fee applies).
Bank Bill Pay: Set up UNITY Visa as a payee through your personal bank’s bill pay service.
Mail: Send a check or money order to: UNITY Visa P.O. Box 4521 Carol Stream, IL 60197-4521 (Please remember to include your account number on the check for faster processing!)
Customer Service Representative
Customer Service Representative, Miss MaryAnn,, Great Can Do,Attitude. She's the Coolest, Very Clear and Thoughtful.
22 gennaio 2026
Risposta di OneUnited Bank
We're happy to hear that our representative provided you with clear and thoughtful assistance. We appreciate you sharing your positive experience with us!
OneUnited Bank is a good bank
OneUnited Bank is a good bank, but it has so many high fees. If your account goes negative, they don’t give you a day or two to pay before they charge you $37
20 gennaio 2026
Risposta di OneUnited Bank
Thank you for sharing your feedback. We value your perspective and understand concerns regarding overdraft fees. Fee assessments and timing are outlined in our Deposit Account Agreement and Fee Schedule, which are available on our website. We encourage customers to review these disclosures to better understand how fees are applied
My experience has been awesome I’m so…
My experience has been awesome I’m so excited to be a customer with One United
9 gennaio 2026
Risposta di OneUnited Bank
We're happy to hear that your experience has been awesome, and we appreciate you being a customer. Thank you for your positive feedback!
A great experience…
A great experience… The wait time was not long at all and when I spoke with the representative, she was extremely helpful very user-friendly, very knowledgeable.. got me through exactly what I needed… Thank you
17 gennaio 2026
Risposta di OneUnited Bank
We're happy to hear that you had a great experience! We appreciate your feedback regarding the representative's helpfulness and knowledge; we're so glad she provided you with exactly what you needed. Thank you!
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.