Annie was incredibly helpful. Really pleasant to speak to, and clearly very knowledgeable. She sorted out my query in minutes and also gave me some valuable things to think about going forward.
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
OneFamily managed to locate me 22 years later. my parents had put money into a child trust fund for me when I was born and completely forgot about it. OneFamily managed to locate me 22 years later eve... Leggi di più
L'azienda ha risposto
Terrible experience, the guy on the phone sounded like he was underwater there was so much noise in the background barely could hear him! then he told my daughter her account had been set up ' differ... Leggi di più
L'azienda ha risposto
When my mum lost access due to forgotten details, they were really helpful in getting her back into my and my sister's account/child trust funds. Then when it was handed over to me, my options were so... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni su OneFamily
Scritti dall'azienda
OneFamily is a customer-owned financial services company that provides lifetime ISAs, stocks and shares ISAs, junior ISAs, child trust funds, bonds and over 50s life cover.
We have nearly 1.6 million customers and 49 years’ experience of providing accessible, affordable products to help people make the most of their money.
Our Inspiring Better Futures vision is driven by doing the right thing for our customers, colleagues and communities. Whether it’s supporting our customers with education grants, investing in our colleagues’ wellbeing and development, or giving back to our communities through volunteering and charity partnerships, our vision is at the heart of what we do.
Our working hours are 09:00am-17:00pm Our Customer Service working hours are 09:00am-19:00pm.If your review requires a response, we will contact you within 24 hours.
Informazioni di contatto
16-17 West Street, BN1 2RL, Brighton, Regno Unito
- 0800 616 695
- mail@onefamily.com
- www.onefamily.com
4,1
Molto buono
5K recensioni
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Le persone hanno visualizzato anche
Risposta di OneFamily
Hi Tatiana
Glad we could help - thanks for your review!
Claire
Customer Relationship Team
System use
Found site alot harder to use than expected, but after 3 attempts we got there
3 luglio 2026
Risposta di OneFamily
Hi Chloe
Thanks for your review, sorry you found our site hard to use.
If there's anything else you need, please feel free to contact customer.relations@onefamily.com, and we'll be in touch
Claire
Customer Relationship Team
Very quick and easy to do
9 luglio 2026
Risposta di OneFamily
Hi Kane
Happy to hear that you found our service to be quick and easy. We appreciate your positive feedback!
Claire
Customer Relationship Team
Amazing and so helpful when taking my…
Amazing and so helpful when taking my trust fund
3 luglio 2026
Risposta di OneFamily
Hi Alisha-may
Glad we could be help! Thanks for your review.
Claire
Customer Relationship Team
I called up asking for help with my log…
I called up asking for help with my log in as i changed my last name in previous years and i got the best help very happy with the experience
25 giugno 2026
Risposta di OneFamily
Hi Sian-Niamh
Happy to hear we could help you get logged in. Thanks for sharing your experience!
Claire
Customer Relationship Team
Great service and guidance helping me…
Great service and guidance helping me set up the account and explaining certain things.
8 luglio 2026
Non scritta su invito
Risposta di OneFamily
Hi Thomas
Wonderful to hear we could help - thanks for your review
Claire
Customer Relationship Team
Easy instructions to access my trust…
Easy instructions to access my trust fund and make educated decisions on what type of accounts to save it in.
25 giugno 2026
Risposta di OneFamily
Hi Elizabeth
Great to hear we made it easy for you to make a decisions about what to do next with your account.
Thank you for your review!
Claire
Customer Relationship Team
Risposta di OneFamily
Hi Jermaine
Thanks for your review - sorry you haven't received your funds yet. Please can you contact customer.relations@onefamily.com so we can have a look into this for you?
Claire
Customer Relationship Team
Had to speak over the phone to sort my…
Had to speak over the phone to sort my account out really helpful with information received it in check within 2 days good customer service
6 luglio 2026
Risposta di OneFamily
Hi Daniel
Happy to hear our team was helpful and you got your cheque quickly!
Thanks for your review
Claire
Customer Relationship Team
Risposta di OneFamily
Hi Helen
Happy to hear you found us easy to deal with. Thanks for your positive feedback!
Claire
Customer Relationship Team
A very easy process & fast delivery of…
A very easy process & fast delivery of cheques Thank you
29 giugno 2026
Risposta di OneFamily
Hi Odhran
Great to hear you received your cheque quickly - thanks for your positive feedback!
Claire
Customer Relationship Team
Excellent customer service and actually…
Excellent customer service and actually managed to speak to a person on the telephone which is rare nowadays.
1 giugno 2026
Non scritta su invito
Risposta di OneFamily
Hi Julia
Really pleased to hear you had such a positive experience with us. Thanks for taking the time to share your feedback.
Claire
Customer Relationship Team
Very good l understand all the…
Very good l understand all the benefits I receive excellent thanks you
3 luglio 2026
Risposta di OneFamily
Hi Agib
Glad to hear you're happy with the service you've received from us. Thanks for your kind words.
Claire
Customer Relationship Team
Nice
Got a good response and did not have to wait long issue was sorted quickly
2 luglio 2026
Non scritta su invito
Risposta di OneFamily
Hi idria
Happy to hear we could resolve your issue quickly and efficiently. Thank you for your positive feedback!
Claire
Customer Relationship Team
Government trust fund
Took 5 minutes to find my account and the amount in my Government trust fund. Money was in my account 3 days later. Fantastic service
25 giugno 2026
Risposta di OneFamily
Hi Daniel
Glad to hear we could help you access your funds quickly and efficiently. We appreciate you sharing your positive experience with us!
Claire
Customer Relationship Team
very friendly staff who help with any…
very friendly staff who help with any querys!
in a very kind manner.
24 giugno 2026
Risposta di OneFamily
Hi Summer
Happy to hear our staff provided such kind and helpful assistance with your queries!
Thanks for your review.
Claire
Customer Relationship Team
Excellent service over the years
Have insured with One Family for several years. Very efficient, very friendly and happy to continue.
29 giugno 2026
Non scritta su invito
Risposta di OneFamily
Hi Margaret
Really pleased to hear you've had such a positive experience with us over the years.
We appreciate your kind words - thank you for your continued trust in our services!
Claire
Customer Relationship Team
Risposta di OneFamily
Hi Liam
Great to hear you found our service quick and straightforward.
Thanks for your review
Claire
Customer Relationship Team
Quick and easy transfer
Super easy to transfer once you're old enough as long as you have ID and digital banking. Very quick and easy process + pretty straightforward👍 great investment and happy with the service :)
19 giugno 2026
Non scritta su invito
Risposta di OneFamily
We're so happy to hear you found the transfer process easy and quick! We appreciate your kind words about our service and investment. Thank you for your positive feedback!
Claire
Customer Relationship Team
Very poor...
Very poor.... 5 phone calls over a period of time to locate my daughters fund and have this transferinto her OF LISA. Advisor are helpful on call, however the follow ups were never actioned or completed.
Resolved ourself and have choose another company to invest in.
25 giugno 2026
Risposta di OneFamily
Hi Libby
We are sorry to learn of the difficulties your daughter has experienced with us.
Please can you ask her to send her details to customer.relations@onefamily.com and we'll see what we can do to help.
Claire
Customer Relationship Team
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