This is such a great app for teaching your children money skills. The best thing luckily you can not go into det, because if i am bieng honest if det was allowed most childrens' accounts would be in t... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
What I have noticed is that there is not very many lessons to do and nothing to do with the xp you earn. You can earn xp by doing the money missions apart from as far as I can remember there aren't ve... Leggi di più
L'azienda ha risposto
This card is really useful, very easy to use for both me and my son and it’s great the way you can keep track of spending. The fact you can easily change spending settings is great, handy for trips a... Leggi di più
L'azienda ha risposto
Very handy, but constantly asks me to set up my son's pocket money, when I don't use it for that and no way to turn it off. Sometimes doesn't 'load' and I have to go back out and retry. The card mostl... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Servizi finanziari alternativi
- Bancomat
- Banca
- Istituto d'istruzione
- Istituto finanziario
- Servizi finanziari non bancari
Informazioni su GoHenry
Scritti dall'azienda
GoHenry is the UK’s #1 debit card & learning app for kids and teens, loved by over 2 million members worldwide.
Young people aged 6-18 can learn about earning, saving, and smart spending with features like automated pocket money, task lists, and gamified educational quizzes and videos. Then they can practise their skills in the real world with their own personalised debit card—all while parents watch and guide with flexible parental controls.
That’s why 92% of parents say their children are more money-confident since joining GoHenry.
Scritti dall'azienda
- Our Mission
- We’re on a mission to help millions of kids be good with money.
- The smart debit card for kids
- Help your kids feel financially independent with a GoHenry kids' prepaid debit card—it's a great way for them to learn the value of money.
- The debit card for teens
- Money gets a glow-up with the GoHenry debit card and app made just for teens. Spend, save, earn, send money to friends—and more.
First Month Free
Try 30 days free and start learning instantly
Join Over 2 Million GoHenry Customers and Get Your First Month Free, With No Contract! Choose Where Your Kids Can Spend, Get Spending Alerts, & Create Savings Goals & Rewards.
Informazioni di contatto
GoHenry Limited, Spectrum Point, 279 Farnborough Road, Farnborough , GU14 7LS, Hampshire, Regno Unito
- 0330 100 7676
- help@gohenry.co.uk
- gohenry.com/uk
3,9
Molto buono
11.645 recensioni
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Great card this teaches them the value
Great card this teaches them the value
17 aprile 2026
Non scritta su invito
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Fees expensive
17 aprile 2026
Non scritta su invito
Risposta di GoHenry
Hi there! Thanks for taking the time to review our service. We completely understand that the monthly fee can be a sticking point for some. We charge a small fee each month so that we can deliver the quality service your family relies on. It directly pays for three critical areas:
👨🏻💻Our Dedicated Support Team: You are speaking to me right now! We staff a specialized team of real people, available to help with card issues, app questions, and financial education features. A basic bank often routes you to long phone queues or automated bots. Your fee ensures you can reach us when you need us.
📲Continuous App Development: The fee funds our team of engineers and designers who are constantly adding those premium features—like goal setting, chore integration, and new security updates—that make our app the best financial tool for your child.
🔐Security and Card Management: We pay fees to card networks (like Visa/Mastercard) and data security experts to ensure every transaction is secure, and that the instant card-locking feature works perfectly, giving you complete control and peace of mind.
I hope this helps explain the reason for the fee, but if you have further queries, please don't hesitate to reach out!
Very fun with educational videos
Very fun with educational videos. I learnt so much!
17 aprile 2026
Non scritta su invito
Risposta di GoHenry
Hi Adam, thank you so much for taking the time to leave us this review! We're so glad to hear that you are enjoying gaining money confidence with GoHenry 😊
It teaches me how to save money
17 aprile 2026
Non scritta su invito
Risposta di GoHenry
Thanks for leaving us a review Aziyah, great to hear you are enjoying saving money with GoHenry!
Risposta di GoHenry
Hi Heba, thanks for the review! It's great to hear that you are finding GoHenry easy to use 😊
Getting the young ones to see and spend…
Getting the young ones to see and spend the value of money 👍
16 aprile 2026
Non scritta su invito
Risposta di GoHenry
Hi Steve, we're happy to hear! Thanks for taking the time to leave this review.
Easy to use and also Easy to access
Easy to use and also Easy to access
16 aprile 2026
Non scritta su invito
Risposta di GoHenry
Hi Audrey, this is amazing to hear. The fact you are able to use our app easily, and efficiently is awesome!😊
Risposta di GoHenry
Hi Chris! Thank you for your review. We're so glad to hear you're loving GoHenry!😊
Everything was fine until…
Everything was fine until they kept on taking money from my credit card (which I’d removed as a payment option), each month for the monthly membership fee. Had to remove the card multiple times but it kept on happening, there excuse for the card being put back onto the app as a payment option was “if it can’t be taken from your regular card it will use one you’ve used previously even if you’ve removed it”….again, no reason whatsoever for it not to be able to be taken from my regular card. Eventually they blocked my credit card so nothing could be taken out ever again, great, but then I started having trouble with my regular card that I have always use for the app, it wouldn’t let me transfer funds or anything, it kept saying there was an error, & this went on & on & on, & yes the card was in date & valid, it doesn’t run out until next year!
After about a month of this I decided to just close my child’s accounts & have the money transferred over to a different account of mine so I could then set up a different spending card with a different provider, & yes, you’ve guessed it, more issues. Cancelled the accounts fine, but my child’s funds which were supposed to be sent over to another account never arrived! At their end it got sent apparently, but at my end there’s absolutely nothing. I contacted my bank to check, & they couldn’t find any such payment going into my bank account. GoHenry refused to do a forward track on the transaction as advised by my bank, instead they just fobbed me back & forth between themselves & my bank. A month & a half later & still no sign of my children’s money, the money is lost, vanished, disappeared! & it looks like my kids will never get it back either!
I am in the middle of closing my child’s JISA with GoHenry & I am very concerned that I will loose nearly £100 worth of savings when I try & transfer that now!
Wish I had never ever started with GoHenry! My kids spending cards are now with Monzo, & so far so good, & FREE! So if you’re thinking of getting GoHenry DON’T! Go for Monzo instead, or, just simple go with your own bank account for your kids .
15 aprile 2026
Non scritta su invito
Risposta di GoHenry
Hi Lisa
Thank you for taking the time to leave us a Trustpilot review and for bringing this to our attention. We are incredibly sorry to hear about the frustration you’ve experienced regarding your payments and the delay in receiving your children's remaining funds. This is certainly not the level of service we aim to provide.
Regarding the payment issues you described, we understand how concerning it is to see charges on a card you believed was removed. Furthermore, the delay in your closing balance refund is something we want to investigate further. We take the security and successful transfer of our members' money very seriously.
To ensure we resolve this and locate the refund, please contact us directly at help@gohenry.co.uk or call us on 0330 100 7676. Lines are open 8 am - 8 pm, 7 days a week.
When contacting by email, please use the subject line "Trustpilot Review - FAO supervisors." We want to work with you to ensure that the funds reach your account.
We hope to get this sorted for you and your children as quickly as possible, and we look forward to hearing from you soon.
Regards
Thomas
GoHenry Supervisor.
Risposta di GoHenry
Hi Janet, thank you for your five-star review. We are glad to know you find the service easy to use and find our member service helpful. We appreciate your feedback.
Risposta di GoHenry
Hi Dave, thank you for your five-star review. We appreciate your feedback, and we are glad to hear you find the app great for kids.
Very handy
Very handy, but constantly asks me to set up my son's pocket money, when I don't use it for that and no way to turn it off. Sometimes doesn't 'load' and I have to go back out and retry. The card mostly doesn't work on busses either. But these are minor and the overall experience is fast and slick and very convenient. So I would recommend.
13 aprile 2026
Non scritta su invito
Risposta di GoHenry
Thank you so much for your 4* review and for recommending GoHenry! We are absolutely thrilled to hear that you are finding the overall experience fast, slick, and so convenient for your family.
It is fantastic that you are using the account in a way that fits your specific needs! As a quick tip to stop those pocket money setup prompts, you can simply head to the 'Allowance' section in your app and set the weekly amount to £0. This lets the app know your preference and will keep those reminders away!
Regarding bus travel, some local transport networks process payments offline, which can occasionally cause the card to be declined or temporarily blocked by the transport provider. You are welcome to get in touch with us directly and we can take a further look into this. We are open from 8am - 8pm 7 days a week on 0330 100 7676 or email help@gohenry.co.uk.
Thank you again for being such a valued member of our community. If you ever have any questions or need a hand with anything at all, please just let us know and we will be right here to help.
Risposta di GoHenry
Great to hear your children are enjoying GoHenry!
It’s a card format
It’s really useful because sometimes businesses don’t accept cash so it saved me from being heartbroken. High respect.
12 aprile 2026
Non scritta su invito
Risposta di GoHenry
Thanks for leaving us a review! It's great to hear you are enjoying GoHenry
Risposta di GoHenry
Hi Loewen! Thank you so much for sharing your review. We're so happy to hear you are enjoying our service!
The app has made my children more…
The app has made my children more productive and happier
12 aprile 2026
Non scritta su invito
Risposta di GoHenry
Hi Cindy, thank you for your 5 star review. We are so pleased to hear the positive effect the app has had on your children. 🙂
Kept taking money from my account…
Kept taking money from my account without authorisation. Will try monzo
12 aprile 2026
Non scritta su invito
Risposta di GoHenry
Hi Chris,
Thank you for taking the time to leave us your review.
We’re really sorry to hear you’ve had a frustrating experience with unexpected transactions.
At GoHenry, our mission is to provide a safe and transparent environment for families to learn about money, so we take concerns about unauthorised charges very seriously. Because we don’t have your account details here, we can’t look into your specific case just yet, but these charges are often related to a few standard features of the service:
- Monthly Membership Fees: GoHenry is a subscription service. Membership fees are recurring and are debited on the monthly anniversary of your account activation.
- Auto Top-up: This feature is designed to ensure your child never runs out of allowance. If enabled, it automatically tops up your Parent Account from your debit card when your balance gets low or on a set date.
We want to get to the bottom of this for you. If you believe your account has been compromised or these charges are incorrect, please contact our Member Services team immediately so we can investigate:Phone: 0330 100 7676 Email: help@gohenry.co.uk with the subject line "FAO Supervisors", Live Chat: Available 8am–8pm, 7 days a week via our app or website.
We’d love the chance to make this right before you head elsewhere!
Kind regards,
Emily - GoHenry Supervisor
Risposta di GoHenry
Hi Valeria, thank you for your 5 star review. It's great to hear they're enjoying the app. 🙂
Ur tryna tell me I got -4.32 pounds say…
Ur tryna tell me I got -4.32 pounds say sorry and run me back my bread brudda
12 aprile 2026
Non scritta su invito
Risposta di GoHenry
Hi Ben,
Thank you for taking the time to leave us a review on Trustpilot.
I’m sorry to hear that your account has gone into a negative balance; I understand how concerning this can be. There are several reasons why an account may become negative. To help us investigate further, we'll need some additional information to locate your account as we have not been able to locate it using the information on your review.
Please contact us using one of the following methods:
- Call: 0330 100 7676
- Email: help@gohenry.co.uk Subject 'FAO Supervisors'
- Live chat: You can initiate a chat through our app or website. To do this on the website, click the "Member Support" button at the bottom of the page, then select the speech bubble to start a chat. In the app, follow these steps:
1. Log in to your GoHenry account.
2. Tap "Account" at the bottom of the screen.
3. Tap "Help Centre."
4. Tap the speech bubble to start a chat.
Our contact center is open from 8 AM to 8 PM, seven days a week.
We look forward to hearing from you soon and assisting you with this issue.
Regards
Thomas
GoHenry Supervisor.
Not supported by samsung wallet or…
Not supported by samsung wallet or google pay
12 aprile 2026
Non scritta su invito
Risposta di GoHenry
Hi Victor, this is not a current feature within our app. However, we are looking at making our cards compatible with Google pay in future! 🙂
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