Parliamentary and Health Service Ombudsman Recensioni 

I started a medical negligence case, my complaint lodged a year ago with the Ombudsman. I had been given Gentamicin, a restricted Antibiotic that has serious side effects if wrongly administered, and worked my way up to having a detailed evidence based investigation. I supplied all the evidence, including altered retrospective entries, unsigned and undated to cover up the negligence. They said they could not open my file of evidence, though the recipient said they could, so produced a provisional report in complete favour of the hospital not using my evidence and not saying they had problems with my file access. The changes made in my medical file are very serious, as they are there to mislead, so I asked for a copy of their material evidence used. In the first 10 files I looked at, 7 had alterations unsigned and undated, two of the sheets with no sign of who wrote them, one actually showing Gentamicin being withdrawn from the pharmacy 5 minutes after I entered A&E before seeing anyone, impossible. I have been asked to send an argument against their provisional findings! Really frightening, I was reduced to an old man by what happened, and the Ombudsman is actually worse than useless.

A complete waste of time. Took over a year to even start on my complaint. The "expert" advice they obtained was certainly NOT from a medico legal expert, or they would have realised that the law was broken several times, and medications were given without consent, and without clinical need.
The case was then closed without a full or proper investigation.
The staff seem to be overworked and will do the bare minimum. They will use any excuse to close cases as quickly as possible,
regardless of the consequences for patient safety. Utterly useless.

I had cause to complain about my GP practice recently and as far as I'm aware my GP practice has not been contacted by the health ombudsman. As I later told the ombudsman survey they had been as useful as a chocolate teapot and are just a useless distraction.

My GP surgery suddenly stopped [their only method of] ear-wax removal [syringing] stating 'under NICE guidelines ear syringing is not advised or a safe form of ear-wax removal' adding that therefore no ear-wax removal would be offered in the future. . I disputed this as NICE guidelines state: 'consider using an electronic irrigator'. Their reply was dismissive.
I spent some considerable time researching the issue and contacting relevant individuals finally complaining to the PHSO.
The patronising reply informed me that they were 'closing without investigation' and 'we have decided to focus on the more serious complaints'. This despite GP surgeries around the country opting out of offering this procedure.
Recently I had to have the procedure done privately at a cost of £60 and I was offered - the syringing method!
Before you set off on your journey toward the PHSO please consider that you probably have an infinitely small chance of your complaint being considered.

Absolute waste of time
I complained regarding NHS dentist who fractured my tooth and then tried to charge to remove the tooth despite being covered under band 3 on NHS treatment!
This NHS dentist has loads of complaint's on trustpilot
They advised that they can not look at my compliant after wasting months of my time and the dentist is free to carry on charging the public for NHS treatments!

Nearly all (98%) give 1-star reviews! Apparently, PHSO can hardly fill its role to resolve the injustice and make a difference when patients and families consider PHSO to be a 'last resort' without court intervention. The lengthy and distressing 26-month PHSO process that I’ve been through and the caseworker’s unfair and arbitrary decisions regardless of the sufficient evidence submitted are rather destructive instead, on top of the devastating loss of my beloved husband.

My late husband was young and fit when he was diagnosed with terminal cancer out of the blue. He was believed to be nearing the end-life stage without any treatment or chemotherapies available and discharged from the hospital back home WITHOUT any organised care package or care support. In spite of the fact that his tumours were aggressively progressing and his condition rapidly deteriorated, NHS constantly missed the opportunities to assess my late husband, as a terminal cancer patient’s intensive and complex care needs. They didn’t fast-tract him for any care package that he was eligible and entitled to until the last three weeks prior to his death, with the intervention of the local council. The complete lack of care support caused undue emotional distress and mental harm on top of his unbearable physical suffering with great pains and cancer-related complications during his short remaining end-life.

It is deeply distressing that the profound impact that the NHS trusts’ failings can have on the individual’s end life and their families are not investigated in an effective and compassionate manner and the caseworker’s views and decisions are not based on and regardless of the information and evidence submitted.

What a waste of taxpayer money on this organisation!

After making an official complaint to my son's medical practice I received the usual passing-the-buck advice to take my problem to the Ombudsman, and after two months I received a call today saying they could not help me.

This was no surprise, as I have never trusted this procedure, having experienced two other Ombudsman services. All successive governments have allowed these useless people to simply go through the motions of letting the public down after a long waiting period.

A bent FASCIST useless service not fit for purpose. Let's doctors hand out wrong medications. Breaches of duty of candour and this so called PHSO don't deal with complaints made to a disgrace of a NHS. I mean to a level of pure gross incompetence and murder. This PHSO IS USELESS AND BENT AND DONT FOLLOW English law BUT FOLLOW FASCIST. Disgusting and disgraceful fascist services. They miss out parts of your complaint expecting you to miss things after what has happened to me. Never bothered getting NHS departments to respond to complaints after nearly being MURDERED FROM THIS NHS. Complete joke of a ombudsman service. Can state and quote the law book to you but it's them that don't understand ENGLISH LAW OR EVEN THE HUMAN RIGHTS ACT BILL. My human rights has been breached and this other fascist government department needs shutting down. For the sake of the public, WHO ARE TREATED LIKE RUBBISH, NEEDS A REAL SERVICE. This service is useless and not fit for purpose at all. Joke and it's fraud on people's lives. BENT even with all reports to prove it. LIES on reports AND nearly murdered. This ombudsman don't protect Under English law or human rights but quotes from them when it suits them. FASCIST RATS. Absolutely FASCIST DIRTY RATS.

These ombusmen are scams set up by the government to deceive people and delude them into thinking that there is a fair system of complaining. It is amazing that the CEO is not resigning with this rubbish rating, which would be much worse if there was a fair rating system, however the rating sites are also complacent and more of a outlet for people to vent their frustration.
People should get together and take legal or direct action rather than wasting time.

These unqualified unprofessional people are so pathetic and disgusting they are stealing a living from the taxpayers Rebecca the new Chief ombudsman should resign immediately along with Kate B who is so self entitled that she is blind to the obvious, needs to be disbanded immediately

An utter travesty of an organisation. Impotent if they were to ever bother doing anything. But they dismiss over 97% of cases anyway, so having no powers isn't an issue. I can only reiterate all the negative comments already left here, and how long, drawn out, stressful and debilitating dealing with these people is, that ultimately, after 9 months, comes to nought. They are as bad as the NHS services they complicitly protect.
The system has to change.
Www dot keepingthenhshonest dot co dot uk

#KeepNHSHonest

Look at all the absolutely terrible reviews here. My experience with the PHSO was precisely the same.

I was initially encouraged by their "front end" staff, who seemed sympathetic and caring on the telephone . My case involved not me, but my teenage daughter, who ended up trying to kill herself on two occasions because no-one at her GP Surgery would listen regarding her mental health problems, so the complaint was about the inaction of her GP. One of the staff I spoke to said she had teenage kids, so she understood exactly how I felt, and that I was "lucky", because the case would now be referred to the "Serious cases" department . Cheekily, I was phoned by some survey company straight afterwards , to ask how my experience with the PHSO was. At this point, it was fine, so I gave them positive feedback.

As soon as it got to the "Serious Cases" department it all went horribly wrong. They didn't bother to read the case notes properly , and kept making factual mistakes regarding what had happened to my daughter, and the actual timeline. They had a completely different attitude to the staff that had initially dealt with case, much more negative and dismissive. Even when I pointed out the factual errors, they refused to change their view, or take those corrections into account. In the end they refused to consider the case at all, because the issue happened to my daughter , and not to me, even through she was only 13 at the time, and she has already signed to give her permission for me to pursue the complaint case. The PHSO seem to just want to get the case off their books, and will make any excuse as to why they can't take it forward . They quote legislation and the rulebook, but when challenged to produce the actual legislation which they say they rely on , they do no do so.

The organisation seems corrupt to me, just as others have said here. Another perfect example of lack of accountability of public services - it only seems to exist to make it look like there is avenue to complain, even if they don't actually do anything .

PHSO - how can I add to what has already been said about this egregious (outstandingly bad) organisation that hasn’t already been said? I complained to PHSO when Lister Hospital, Stevenage swept under the carpet my complaints about being most seriously physically abused in 3 different departments. I was 82 at the time, last year; broken femur. After a lot of toing and froing I asked both Lister and PHSO for copies of the correspondence that had passed between them regarding my case (Freedom of Information Act). It then emerged the PHSO caseworker hadn’t bothered to contact Lister before binning my case. (He actually told me he’d put my name on some sort of list.). Dreadful. As someone else said: no accountability in all such so-called services. The whole area of patient protection needs re-setting.
I don’t want to cause reputational damage to an NHS-related institution - but some senior staff there are working hard to achieve just that. PHSO, it seems, doesn’t have a reputation capable of being degraded.
Apart from this dreadful experience - It’s only fair to say the great majority of staff at Lister do a great job, and I thank them warmly.

Looking at all these 1 star reviews only because you have to give 1 star. I think everybody should contact the BBC watchdog. This is Taxpayers money being wasted on this organisation. Not every single member of the public that has used the PHSO can be wrong. Flawed investigations, ignored evidence they should be held accountable.

When MPs criticise NHS ombudsman for not investigating ‘less serious’ complaints you KNOW PHSO is unfit for purpose!
A tick-box organisation funded by parliament with taxpayers money!
Unless you've died they won't investigate, but an investigation then is too late!
Totally useless and should be disbanded!

i can not believe tax payers money is being spent on this incompetent service.
After a 2 and half yr investigation where a complaint was upheld against a gp, during this 2 and half yrs many independant medical advisers were spoken to to gather the correct informed outcome, the gp was comstantly given time to provide any response. but after the final decision he was allowed to appeal and a single senior case manager with no medical training can suddenly change the outcome of 2 and half yrs of work and describe his colleagues work as flawed this dept should be investigated and diabanded for its incompetence and waste of public funds

Agree that this organisation is a complete waste of time, they seem to be set up to justify their own existence. One Ombudsman investigating another was never likely to end well and so it proved - they reach their own conclusions and then decline to discuss them. They then had the temerity to say that they wanted to feature their 'investigation' on their website until I advised them not to. I asked them what a successful complaint against the Pensions Ombudsman might look like and they advised to look on their website, where there are 4 complaints against the Pensions Ombudsman, none of which have been upheld. Their average review score is currently 1.1 stars, I suspect this would be a lot lower if you could award 0 stars as I would have done given the option.

Before reading,please Google DAILY MAIL GABAPENTIN.

I went to this organisation after 4 years of being ignored & deliberately letting my health deteriorate after stopping a medication called GABAPENTIN prescribed by my then GP from what was East Parade Medical Practice York.

I was put on GABAPENTIN because of 2 back operations that still left pain,also on tramadol an opiate based medication which hightens the euphoria (A PRESCRIPTION HIGH FOR 10 TO 11 YEARS) not one day did this help with the pain.
The euphoria (high) I was on is what was just pushing everything to the back of my mind not having a care about dangers.
When you are on a high you just get on with things even though I had a lot of visits to A+E with accidents & this is just one of the issues.

I have been off this for 5 years & never gone back to my normal self & the continuing affect it is having on me.

This organisation said they would look into the permanent affects after stopping this medication.
Putting me through a lot of anxiety,stress & worst of all the suicidal thoughts which obviously mean nothing to these people.

After a year or so of being left by the ombudsman still dealing with these things myself.
I received there answer telling me there was nothing they were willing to do.

Two days after this having nowhere left to go & nobody in the authorities who I could trust feeling like they were all covering up for what they do not tell you I attempted to end my life at my GPs Jorvik Gillygate Practice York.
MP Rachel Maskel for York said she would help only for her to start avoiding emails.

This incident was all avoidable by the authorities.
Involving the armed response & having a taser pointed at me & being taken down by about five officers,pepper sprayed & being accused of striking an officer in the attack on me.
I had folded the knife I used & placed on the reception for many to see.
No media coverage not even the police incident website & no CCTV from inside the GP surgery reception when all the receptionists are apparently being abused.

Sorry I cut my wrist needing 8 stitches .

The whole situation kept quiet out of the media & then telling me depending how I tell my statement will depend weather I get charged.
I said I can only tell the truth which involves all the authorities of york, MP Rachel Maskel,Nimbus Care,The NHS & The Ombudsman.
At court a 4 month sentence suspended for 12 month.

This is how much the authorities are willing to let happen to someone & all on GABAPENTIN have a possibility of this if you even manage to get yourself of it.

3×400mg,3×a day=3600mg daily GABAPENTIN.

2×50mg,3×a day=300mg daly TRAMADOL.

I am know trying to get copies of body cam footage (which has been edited)off the police .
Also the solicitor who was provided to me (MT WATSON & WOODHOUSE HARROGATE) who together with the police are avoiding giving me on request copies of evidence which I am entitled to .

The final problem is that Pfizer make this medication who fund the MHRA & NHS millions of pounds each year.

The people that pull the trigger get the blame not the manufacturers.

I only hope you people involved can sleep at night knowing that you have caused more suffering to those who have put there trust in you to look after the people's side of things.

I suppose your wages are blood money at the end of the day as as my thoughts are not cured by your denial.

Thanks for stabbing me & all the others in the country you have failed.

Completely useless, inept and waste of tax payers money this organisation. Just another QUANGO organisation which creates jobs for planks and serves no purpose nor benefits the public in any way whatsoever.

Make a complaint with clear-cut 'smoking gun' evidence about another Government organisation and they first reply with "Your complaint is valid for investigation" but ultimately have no.guts or spine to uphold the complaint.

That's all you need to know when thinking about using these planks' "services".

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Anthony McLaughlin

Contacted the Health Ombudsman Service because my wife was removed as NHS patient from a Dental surgery being pregnant and looking after two other children. Absolute waste of time, they have taken hours of our time collecting information and making investigation and after few months provided us with decision with extremely shallow arguments