Parliamentary and Health Service Ombudsman Recensioni 

Utterly useless. They block, barrier and don't enable any progress or change. Utterly disinterested in investigating - made me wait 6months for a reply from the GP (which addressed none of the issues) and said they were happy. Fails as a service and fails the vulnerable. What a waste of money.

Nothing more than time wasters had a claim with these cronies jow for two years and nothing has been done to my case they have blocked all emails and phone calls I had advocates involved and they stopped responding to the advocates I then got a new advocate now.and I have sent emails stating my new advocate is taking over and they have today said to my new advocate they haven't received my email to hand over the case and my advocate has seen the emails told them.he seen them now their asking for proof I am can't keep going on fighting a losing battle I have now had to shut down my case for.good and go to court about this as it's been over two years now.they are a lot of liers they promise U things and don't go on those promises and when.u ask for compensation they then ignore U then get nasty towards U

Absolutely pointless public service! Wasting of time and the caseworker not even tried to contact HMRC despite the all evidences I have provided accusing HMRC of wrongdoing! And even the Adjucators office confirmed that HMRC took wrong decision!

For the last route of escalation for mistreated vulnerable adults this is the absolute worst service imaginable.
I have raised 4 different complaints concerning 4 different care homes and they have always just closed the complaints down stating they have reached a satisfactory resolution!

This is factually incorrect so for my last complaint I am attempting to fight it and prove them wrong as the care home did not provide a reasonable response to my complaint.

In short as the highest point of escalation for representation in the uk they are absolutely useless and are just getting paid without properly providing the people with any form of justice!

Disgusting!

I put so much faith in the Parliamentary Health Service Ombudsman to look at the complaint I made about a hospital community worker ignoring the Mental Capacity Act, Deprivation of Liberty Safeguards and giving an elderly vulnerable patient with care and support needs a terminal cancer diagnosis with a poor prognosis in error. With the complaint I submitted a safeguarding investigation report acknowledging all the concerns I had raised. The Senior Case Worker dismissed the investigation report as evidence along with other evidence, he didn't understand the Deprivation of Liberty Safeguards, and claimed that it was acceptable for next of kin to give consent for care without lasting Power of Attorney. The Senior Case Worker in the preliminary report would say the records say ........ and when you query the accuracy it is an opinion or an assumption.

The PHSO claim their values are: Independence, Fairness, Excellence and Transparency.

I received a poor service from the time I met the Senior Case Worker and as my evidence was excluded how can they possibly make an impartial or fair decision.

The Government should look at how they operate from the Ombudsman down.

Shocking experience using PHSO services.

PHSO needs to be shut down and replaced with an organisation that will safe guard people's lives.

A FASCIST service that is a complete waste of human time and health. NO VALUE FOR HUMAN LIFE. LYING RATS THAT DO NOT HELP PEOPLE. CLEARLY FASCISTS. DISGUSTING WHEN FORGERY AND MURDER IS NOT DELT WITH FROM NHS FASCISM.
FORGERY AND MURDER WITH FASCIST OMBUDSMAN even with full proof. They miss things out. Dont bother getting NHS department to respond to MURDER... Dont help you but lye to you. NONE OF THESE RATS DO NOT UNDERSTAND LAW UNLESS THEY QUOTE ONE OUT TO YOU. THEY DO KNOW. THEY ARE FASCIST. THEY GET PAID TO BE FASCIST...

My sister has suffered severe mental health issues which ended up with two suicide attempts although she was supposed to safeguarded.She is now so ill that she will now have to spend her life in supported living due to the lack of support from the mental health team.I complained to the phso only to get a professional narcissist twisting everything I said to make the complaint about me.I feel absolutely let down by their abrupt response,they are definitely out to shift the blame

The whole organisation needs reforming from top to bottom as they are currently a waste of taxpayers money. (Maybe this is something Rachel Reeves should look at if she wants to save money) The way they deal with complaints is not satisfactory, they ignore evidence, do not seem to look at the whole complaint raised and seem to flip flop with their decisions. In my case they found the hospital trust had done things wrong confirmed by their own nursing clinician, but upon receiving the decision letter, they were not going to do anything about it unless it happened again so more or less saying that they want someone else to die before they recommend changes. This is another problem with the PHSO they have no powers to force a hospital trust to implement any recommendations. They did review my complaint again done by the PHSO assurance team, only after intervention by my MP, however this took another year and again they said one thing that they were going to find the hospital trust did not carry out a review they said they were going to do, but after this senior caseworker SH had a meeting with the CEO of the trust ( a meeting we were not allowed to attend)he changed his mind without giving a full explanation or providing any evidence to backup this change. This organisation is just another arm of the NHS as they take everything told to them by the hospital trusts at face value without fact checking to see if it is true, they do not ask enough searching questions when supposedly investigating claims. In my case I provided more documentation to the PHSO than the hospital trust did. This organisation should be ashamed of the way it treats complainants as from experience it is definitely not as independent as it claims to be as proved by the low ratings that it gets on trustpilot and by the low number of cases it upholds which has dropped considerably over the past few years. They would say that people who give bad reviews on trustpilot only do so because their cases were not upheld, but based on the balance of probabilities surely then if they were doing a good job you would see an average of good reviews also and that is something you would be hard pushed to find about the PHSO. I intend to keep pushing my MP to enforce a review and a radical change in the way the PHSO is run because as it currently stands it does not inspire confidence in representing the general public as it should.

Be very wary about signing away your legal rights. Despite presenting the service with evidence of the hospital lying and evidence about my Mother's mental state they relied on a single form that stated "patient lacked mental capacity" where it asked for details of what tests they carried out under the mental capacity act. The service only reiterated what the hospital said and I found no extra information. The staff did not seek any extra information and I had to point it out to them. They act empathetic but they drag it out to ensure you exhaust yourself. Four years I've waited since my initial hospital complaint. The hospital watched my Mum die in agony as her brain died from the inside out and despite the fact she fell over trying to escape the hospital they all say it's fine because the mental capacity act is just a guideline. She couldn't communicate but it's ok. If you don't attempt to communicate with someone that equals consent to everything. You think you're protected when you're dying when actually it's the complete opposite. What's the point in caring for you? You're already dead. It's honestly criminal what they are allowing to happen to human beings.

Corrupt isn't the word! Derriford hospital murdered my daughter, gave these clowns all the evidence to prove the hospital lied but yet theses clowns think that consent means nothing! Hospital even allowed my daughter's ex to turn her life support off which is man slaughter yet the hospital did nothing wrong!! 😡

Even with clear evidence showing discrimination they still do nothing and will ALWAYS SIDE WITH A GOVERNMENT DEPARTMENT CORRUPT TO THE CORE.

The Parliamentary and Health ombudsman (PHSO) are at the very top of the chain when relating to negligence and concerns within our national NHS service.

They are an independent body receiving more than £35m of government funding per annum.

The purpose of these funds: PHSO 's operations.

PHSO 's purpose: The Parliamentary and Health Service Ombudsman (PHSO) investigates complaints about unfair treatment or poor service provided by UK public organizations, including the NHS in England. The PHSO's role is to provide an independent and impartial assessment, helping to resolve issues and ensuring accountability and transparency in public services.

I am on my second of many complaints in regards to my overall neglect of the NHS system, spanning around 20 years. The PHSO's service is non personal, inefficient and makes complaints difficult for the most reasonable, logical thinker.

In my opinion: They exist solely as a government propaganda tool used to disguise us from the forever growing issues that we all face within our national NHS service.

I advise all those seeking independent advice from this service to simultaneously consult with legal, independent establishments.

If you, like I have been gaslighted by this organisation and made to feel as though your neglect is irrelevant; please do not stop here - Your country needs you. You deserve justice - Do not let this organisation attempt to convince you of otherwise.

Terrible waste of time and resources. Needs abolishing and diverting funds to care support. Nothing would be lost. Reports not sent for accuracy check before concluded full of errors of fact. A clear bias to medical record when other data is now available with smart phones, images and contemporaneous messaging. A waste of energy to engage with for positive change as others have said these caseworkers take a biased complicit view, they don't challenge findings at an earlier stage and don't properly examine verifiable facts. (I'm old school caring NHS and horrified).

PHSO fabricate information not present in records and alters complaints without consent

The Parliamentary and Health Service Ombudsman (PHSO) has fabricated information that is not present in my medical records.

The Parliamentary and Health Service Ombudsman (PHSO) have also altered my complaint, inserting their own words, and refused to remove these false entries, making my original complaint unrecognizable.

When I confronted the PHSO case worker about the blatant falsehoods, the case worker R K responded with Taunting and Threatening messages.

The caseworker makes claims but does not provide any medical evidence to support the lies he makes up and continues to do so freely and mockingly.

On the contrary, I have provided medical evidence and pointed out the dates and medically relevant information about being post-operative and receiving blood transfusions. I have also pointed out inconsistencies, lies, coverups, abuse, medical malpractice, negligence, and misconduct. I have even submitted the hard evidence recordings to the PHSO.

I have even provided evidence to the PHSO case worker that the staff member at UCLH who is documented in my medical records as a nurse and performing the duties of a nurse is not on the Nurses Register. The Nurse’s register is open to the public for anyone to search. The title of ‘Registered Nurse’ is protected in the UK, meaning it's a criminal offence for any person to practise as a nurse without being registered as one or to falsely claim to be qualified or registered. This is a criminal offence by law. The PHSO is not fit for purpose.

The PHSO is actively and knowingly mishandling my complaint, engaging in fraudulent behaviour by perverting the course of justice and fabrication without any logical or medical evidence, doing so simply to coverup a shockingly horror ordeal that I have suffered.

When I confronted the PHSO case worker, R K, about these blatant falsehoods, the PHSO case worker sent me Threats and Taunting messages, mocking my inability to do anything, and asserting his lack of accountability to anyone. This behaviour suggests that he believes he is above the law and is free to make up statements as he pleases. The PHSO's lack of accountability is a serious concern and indicates that it is not fit for purpose.

The PHSO is actively and knowingly mishandling my complaint, engaging in fraudulent behaviour by perverting the course of justice, fabricating information that does not exist in medical records, and fabricating information without any logical or medical basis. This constitutes clear and evident maladministration. The PHSO's mishandling of my complaint is a clear injustice.

Instead of addressing the case and the trauma I have endured, I have spent years demonstrating the PHSO's failings and suffering the additional damage and trauma the PHSO themselves have caused.

This all constitutes evident maladministration in the PHSO.

The Public Administration and Constitutional Affairs Committee (PACAC) is launching its annual scrutiny session into the PHSO's work for the financial year 2022/23.

The Parliamentary and Health Service Ombudsman (PHSO) is accountable to The Public Administration and Constitutional Affairs Committee (PACAC), which examines the reports of the Parliamentary Commissioner for Administration and the Health Service Commissioner for England, as well as matters related to the quality and standards of civil service administration and constitutional affairs.

House of Commons Public Administration and Constitutional Affairs Committee
Parliamentary and Health Service Ombudsman Scrutiny 2022-23
Third Report of Session 2023-24

I went to the PHSO with further evidence that I was being victimised for making a complaint and refused NHS treatment. The PHSO just deal with this with telling you your complaint isn't serious enough for them to investigate. Ignoring you. Telling you they have received their complaint form submitted online. When you present them with the acknowledgement email they just ignore you and if you persist in trying to follow it up tell you they are blocking your email. Most of their caseworkers are working from their beds. You can hear them yawning or their dogs barking. That's if you ever get to speak to one. I've had years of injustice with nowhere to go and no-one to listen. It has destroyed my life. This so called impartial organisation is theere solely to break you and back up the people who have harmed you. Even when you present them with even they go all "three wise monkeys' on you covering their eyes and ears. What is the point ?

abused by 6 consultants from the nhs from age 10, and even now suffer everyday.

it must be nice for them to drive there high end cars.

This unit has spent more money on legal fees and buying judges than its remit.

i also hear that those same consultants kids died in a car crash, and its bring me huge joy.

At first they told me that my complaint was not serious enough to investigate. Thank you for dismissing my long term health condition brought on my the stress of trying to get a diagnosis. Then when they did eventually agree to investigate they ignored all the evidence and sided with the GP. The PHSO are not fit for puprose.

If I could give 0 or minus stars I would!

After an investigation that had been going on since 2022 I finally had the outcome of the investigation in 2023 and was told I then had to take it to MP before going to the Ombudsman. Apparantly, us little people must follow protocol but the Ombudsman and their caseworkers don't feel obliged to!

My "caseworker" decided that I should have complained in 2019. I'm saddened to say, I do not yet have a time machine so it would have been impossible for me to complain about something that may have took place in 2019 but I wasn't informed and financially impacted by until 2022 when I was first made aware by the company.
When I politely explained their error, they closed the case and stated "no more contact". The letters are blunt and completely unhelpful too.
I would have far more respect for someone who admits fault or even just looks into the issue before assuming they're in the right and closing the case. Then there's nothing you can do because they are "the authorityon the matter".
I don't take complaining lightly but this was numerous errors that affected me both financially and mentally and is now affecting me further due to the stress of this. But, they couldn't care less. THEY made a mistake and that's just tough apparently.
It seems if certain people are given a little bit of power it goes to their head rather than wanting to do the actual job they get paid for and look further into people's issues (as shown by other reviewers.)

I'm also curious to know if many of us reviewing had the same caseworker!

The system is unfair. The records and answers to complaints with nhs do not match especially with dates which were of great importance. System should be more careful to identify Errors.