We had an issue with our internet connection and the engineer that attended (Mark W) could not have been more helpful. He was professional, experienced and very knowledgeable. He turned up exactly on... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Errol was fast and efficient, as well as very friendly and helpful. We were without internet for four days, due to an electrician damaging the fibre. Errol fixed the issue within 20minutes. Great serv... Leggi di più
I had no internet for two days and was struggling to get updates through the usual channels. I happened to meet Errol while he was working nearby and asked if he could check my connection. He was... Leggi di più
L'azienda ha risposto
⭐️⭐️⭐️⭐️⭐️ Kieran H was absolutely brilliant from start to finish. He went above and beyond to get our WiFi sorted, and honestly, we couldn’t be happier with the service. What could’ve been da... Leggi di più
L'azienda ha risposto
4,5
Eccellente
532 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
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Total scam
Having purchased a new home through Taylor Wimpey and THEN realising I'm stuck with OFNL which basically has a monopoly on your choice of Internet, I'm actually so disappointed. Basically you can expect Internet prices to be DOUBLE the standard broadband prices, for the exact same speed package.
Basically it's a scam and OFNL benefits from you having to go through them. I'm sure there's all sorts of backhanded deals going on with developers and I'm surprised the gov haven't done ANYTHING.... but then again I wouldn't be surprised if they are involved.
10 settembre 2024
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Risposta di Ofnl
Good Morning,
We are sorry you are unhappy being on the OFNL network. We appreciate all feedback, good or bad, as it helps us review our process and products to make improvements in the future.
Many Thanks
Andy
Friendly & Quick Service
Had a fault with my connection due to some careless builders, Paul was sent out within a couple of days, he was really friendly and was able to fix the issue and help me patch my connection so that I could connect to my router in a different room. Great first experience with OFNL.
11 settembre 2024
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Risposta di Ofnl
Good Morning,
Thank you for taking the time to leave us this review.
We're really proud of our team and happy Paul was able to resolve and fix your issue.
Many thanks,
Andy
Paul the North Engineer was excellent…
Paul the North Engineer was excellent today sorting out our OFNL broadband connection. He identified the issue, explained what needed to be done and cracked on got the issue sorted. A genuine nice bloke who was pleasant and professionall.
9 settembre 2024
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Risposta di Ofnl
Good Afternoon,
Thank you for taking the time to leave us this review. We're really proud of our team and happy Paul was pleasant, professional and was able to resolve your issue.
Many thanks,
Andy
Mark to the rescue!
Great service. A massive shout out and thank you to Mark. He was brilliant, quick to resolve the issue and explained everything very clearly about the ONT and broadband.
9 settembre 2024
Non scritta su invito
Risposta di Ofnl
Good Afternoon,
Thank you for taking the time to leave us this review. We're really proud of our team and happy Mark was able to resolve your issue.
Many thanks,
Andy
Limited suppliers and overpriced
Limited suppliers and overpriced. Adding this kind of thing to new builds is a scam. Contracts for new estates between builders and whoever owns this needs to stop.
1 ottobre 2023
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Risposta di Ofnl
Good afternoon,
We are sorry you are unhappy being on the OFNL network. We appreciate all feedback, good or bad, as it helps us review our process and products to make improvements in the future.
Many Thanks
Andy
Thank you Mark!
Mark was fantastic! Not only was he super professional, but also so friendly. He spotted the issue in a flash and had it fixed even faster. Can’t thank him enough!
5 settembre 2024
Non scritta su invito
Risposta di Ofnl
Good Afternoon,
Thank you for taking the time to leave us this review.
We're really proud of our team and happy Mark was able to resolve your issue in a flash.
Many thanks,
Andy
Cant fault Pauls work today
Cant fault Pauls work today. Identified the issue quickly and fixed the problem. Lovely guy, a credit to his employers OFNL.
Highly recommended.
4 settembre 2024
Non scritta su invito
Risposta di Ofnl
Good Afternoon,
Thank you for taking the time to leave us this review.
We're really proud of our team and happy Paul was able to resolve and fix your issue.
Many thanks,
Andy
Mark was very professional throughout…
Mark was very professional throughout as well as being friendly. He was explained the cause of the problem and managed to fix it quickly.
3 settembre 2024
Non scritta su invito
Risposta di Ofnl
Good Morning,
Thank you for taking the time to leave us this review.
We're really proud of our team and happy Mark was able to resolve your issue.
Many thanks,
Andy
Service was fantastic!
Service was fantastic from the person who helped us on the phone to Paul the engineer who came out to help install and fix our issue! Absolutely brilliant company!
29 agosto 2024
Non scritta su invito
Risposta di Ofnl
Good Morning,
Thank you for taking the time to leave us this review.
We're really proud of our team and happy Paul and the engineer was able to install and resolve your issue.
Many thanks, Andy
Very attentive engineer
Very attentive engineer, kept us in the loop and actually arrived a day earlier than expected.
19 agosto 2024
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Risposta di Ofnl
Good Morning, Thank you for taking the time to leave us this review.
We're really proud of our team and happy the engineer was able to resolve your issue earlier than expected.
Many thanks, Andy
Excellent service
Paul attended to try to repair our Internet connection. Received an estimated time of arrival in the morning and a firmer arrival time estimate later on.
Paul was friendly and very helpful and we were back online quickly, he also gave some extra helpful advice on improving our signal throughout the house.
Thanks for your help!
13 agosto 2024
Non scritta su invito
Risposta di Ofnl
Good evening,
Thank you for taking the time to leave us this review. We're really proud of our team and happy Paul was able to resolve your issue and got you back online quickly,
Many Thanks
Andy
Great service from Paul
Great service from Paul. Fast and efficient. I almost wish he didn’t fix it so fast as I was enjoying life without repeats of Peppa pig on Disney+! 😂
13 agosto 2024
Non scritta su invito
Risposta di Ofnl
Good evening,
Thank you for taking the time to leave us this review. We're really proud of our team and happy Paul was able to resolve your issue, even if it does mean watching repeats of Peppa Pig :)
Many thanks,
Andy
Excellent service from Mark
Excellent service from Mark. We had a few issues with turned out to be a faulty router. He went above and beyond. Stayed in touch even though he was on holiday until it was sorted 👌
29 luglio 2024
Non scritta su invito
Risposta di Ofnl
Good Morning,
Thank you for taking the time to leave us this review. We're really proud of our team and happy Mark was able to resolve your issue.
Many thanks,
Andy
Class
Had an issue with my fibre broadband. OFNL sent an engineer the next day. Paul fixed the problem and Was first class
31 luglio 2024
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Risposta di Ofnl
Good Afternoon,
Thank you for taking the time to leave us this review. We're really proud of our team and happy Paul was able to resolve your issue.
Many thanks,
Andy
Excellent service from start to finish
Excellent service from start to finish. Phoned with a fault on Monday, engineer booked for Tuesday. Paul, the engineer sent a text with an exact time of arival. Turned up on time, extremely friendly and helpful. Soon found the problem and we had a internet connection within 25 minutes. I can't fault any part of the service from Ofnl, or our engineer, Paul.
30 luglio 2024
Non scritta su invito
Risposta di Ofnl
Good Afternoon,
Thank you for taking the time to leave us this review. We're really proud of our team and happy Paul was able to resolve your issue.
Many thanks,
Andy
Quick
Quick, efficient and told me more about moving the box. Put shoe covers on in my new property. Friendly and professional thanks
30 luglio 2024
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Risposta di Ofnl
Good Afternoon Melanie,
Thank you so much for your review! We do appreciate it.
Kind regards,
Andy
Paul the engineer
Paul the engineer went above and beyond to fix our problem. Would highly reccomend - a real legend.
29 luglio 2024
Non scritta su invito
Risposta di Ofnl
Good Morning,
Thank you for taking the time to leave us this review. We're really proud of our team and happy Paul was able to resolve your issue.
Many thanks,
Andy
Very knowledgable and helpful
Mark was very knowledgable and helpful. Issue solves in minutes and checked we were back on line
24 luglio 2024
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Risposta di Ofnl
Hi,
Thanks for leaving Mark this lovely feedback. We'll make sure this is passed on.
Kind regards,
Rhys
Excellent service from Mark
Our internet went down in the evening. We contacted OFNL at the time and despite trying to reset our ONT box the issue couldn’t be fixed. An engineer appointment was booked for a few days later. First thing the following morning Mark (OFNL engineer) contacted us and arranged to attend within the hour. He found the cause really quickly and repaired the fault. So appreciate all Mark did. First rate service.
17 luglio 2024
Non scritta su invito
Risposta di Ofnl
Good afternoon,
Thanks for leaving Mark this lovely feedback. We'll make sure this is passed on.
Kind regards,
Andy
Mark and colleague were fantastic got…
Mark and colleague were fantastic got all aspects working. Very professional and kind thank you
Yogi Chand
15 luglio 2024
Non scritta su invito
Risposta di Ofnl
Hi,
Thanks for leaving Mark this lovely feedback. We'll make sure this is passed on.
Kind regards,
Rhys
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