We had an issue with our internet connection and the engineer that attended (Mark W) could not have been more helpful. He was professional, experienced and very knowledgeable. He turned up exactly on... Leggi di più
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Errol was fast and efficient, as well as very friendly and helpful. We were without internet for four days, due to an electrician damaging the fibre. Errol fixed the issue within 20minutes. Great serv... Leggi di più
I had no internet for two days and was struggling to get updates through the usual channels. I happened to meet Errol while he was working nearby and asked if he could check my connection. He was... Leggi di più
L'azienda ha risposto
⭐️⭐️⭐️⭐️⭐️ Kieran H was absolutely brilliant from start to finish. He went above and beyond to get our WiFi sorted, and honestly, we couldn’t be happier with the service. What could’ve been da... Leggi di più
L'azienda ha risposto
4,5
Eccellente
532 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
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Mark from OFNL
Mark the engineer, who came to fix my router issue was brilliant. He showed up on the day booked and contacted me before to let me know his ETA. This was in the morning meaning I’ve not had to stay home for the whole day. He fixed the problem promptly without any issues, even fitted a new OFNL internet box.
Happy with his service and friendly attitude, thank you!
22 luglio 2025
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Risposta di Ofnl
Good afternoon,
Thank you for leaving feedback. I'm happy to hear you had a great experience. I will pass the feedback on to Mark.
Kind regards,
Kyle
Mark from Ofnl - excellent Jo
Mark from Ofnl did a great job. Excellent work, faster and clean.
Highly recommend this service.
Thank you
Regards
22 luglio 2025
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Risposta di Ofnl
Good afternoon,
Thank you for leaving feedback. I'm happy to hear you had a great experience. I will pass the feedback on to Mark.
Kind regards,
Kyle
Mark was efficient and diagnosed…
Mark was efficient and diagnosed problem quickly. Got us back on line in minutes and gave clear and helpful advice.
22 luglio 2025
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Risposta di Ofnl
Good afternoon,
Thank you for leaving feedback. I'm happy to hear you had a great experience. I will pass the feedback on to Mark.
Kind regards,
Kyle
Very professional and excellent communication s
Very professional and quick service. Visited by engineer Mark and resolved the problem. Fantastic communication and follow up message. Thank you and would recommend
16 luglio 2025
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Risposta di Ofnl
Good Morning,
Thank you for taking the time to leave us this review. We are very happy to hear your satisfaction with our service. We're really proud of our team and happy Mark was able to be of great help.
Many thanks,
Scott
Mark from OFNL was excellent
Mark from OFNL was excellent. The appointment was originally booked for Thursday, but he arrived a day early and quickly fixed the fibre issue. Really appreciate the prompt response and efficient service. Great job, Mark!
16 luglio 2025
Non scritta su invito
Risposta di Ofnl
Good Morning,
Thank you for taking the time to leave us this review. We are very happy to hear your satisfaction with our service. We're really proud of our team and happy Mark was able to be of great help.
Many thanks,
Scott
Great service and super engineer
Mark provided a Great service and is a super engineer. After initially booking for a week ahead with our service provider due to not offering a time slot the engineer contacted us directly and offered an early morning slot the next day!
He turned up in time and fixed our problem quickly and professionally
11 luglio 2025
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Risposta di Ofnl
Good afternoon,
Thank you for leaving feedback. I'm happy to hear you had a great experience. I will pass the feedback on to Mark.
Kind regards,
Kyle
Excellent service
Mark's a really good guy, knew want needed to be done and got me sorted quickly, thanks man 👌🏻
11 luglio 2025
Non scritta su invito
Risposta di Ofnl
Good Evening,
Thank you for taking the time to leave us this review. We're really proud of our team and happy Mark was able to be of great help.
Many thanks,
Scott
Great customer service 😊
I didn’t have internet for a week in my new build, but the engineer who came sorted the issue and even helped me tune in my smart tv.
Very happy with the service provided.
7 luglio 2025
Non scritta su invito
Risposta di Ofnl
Good evening,
Thanks very much for taking the time to leave us a review. I'm glad you are happy with the service and your issue was resolved, we are really proud of our team
Kind regards
Scott
held to Ransome over prices and all of…
held to Ransome over prices and all of the providers in my area I've never heard of, so rubbish!
1 agosto 2024
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Risposta di Ofnl
Good evening,
Thank you for taking the time to share your feedback.
We value all feedback—positive or negative—as it helps us continually review and improve our services.
If you would like to discuss this further, please don’t hesitate to contact us on our free number: 02921 678 550.
Kind regards,
Scott
Kieron H review
This afternoon we had a lovely gentleman called “Kieran H” we have not had WiFi for 3 months but Kieran H sorted my fibre optics cable and also happily helped me and my partner install our WiFi box. He stayed until he knew it was working in every room and every phone. His respectful manners and kindness goes a long long way. We are really grateful for the time and effort he took explaining little things to me like the lights on the OFNL router etc and how to know whether it’s a problem with the router or the WiFi.
Overall very good experience would definitely recommend Keiron H to anyone who has issues.
3 luglio 2025
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Risposta di Ofnl
Good morning,
Thank you for leaving feedback. I'm happy to hear you had a great experience. I will pass the feedback on to Keiron.
Kind regards,
Kyle
I have received a visit from George of ofnl.
I have received a visit from an engineer named George from OFNL. From this experience I can only give thanks and gratitude to such a wonderful representative of your company. I was blown away by how friendly and helpful George was in assisting me with my internet connectivity. Absolute first class experience all the way.
2 luglio 2025
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Risposta di Ofnl
Good evening,
Thank you for leaving feedback. I'm happy to hear you had a wonderful experience with George. I'll make sure I pass the feedback on.
Kind regards,
Kyle
Fast and professional to our call out
Fast and professional to our call out, with Mark completing the fix within minutes - top job!! 👍🏻
30 giugno 2025
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Risposta di Ofnl
Good morning,
Thanks very much for the review, we are very happy to hear of your satisfaction with Mark's service. We're really proud of our team
Kind regards
Scott
Credit to Mark
Mark was a professional, timely and also mainly very kind and helpful. OFNL have got a great employee on their hands. Credit to Mark for his support
25 giugno 2025
Non scritta su invito
Risposta di Ofnl
Good morning,
Thanks for taking the time to leave us this review, it's greatly appreciated. We're really proud of our team and happy Mark was able to be of great help to you
Kind regards
Scott
5 star service
From start to finish what amazing Customer Service. From Tim on technical helpline to Mark Cook the engineer who attended and fixed the problem. Both experienced and friendly and delivered exceptional support. Thankyou
23 giugno 2025
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Risposta di Ofnl
Good Morning,
Thank you for taking the time to leave us this review. We are very happy to hear of your satisfaction with our service. We're really proud of our team and happy Tim and Mark were able to be of great help to you
Many thanks,
Scott
Great Service
The engineer arrived on time, identified the problem quickly and fixed it without any hassle. Thank you for a great service.
13 giugno 2025
Non scritta su invito
Risposta di Ofnl
Good evening,
Thanks very much for taking the time to leave us a review. I'm glad you had a great service, we are really proud of our team
Kind regards
Scott
Technician visit
Our technician managed to fit us in three days earlier, and on a weekend. He was very polite, and kept us fully informed. He solved the problem to our satisfaction and was very tidy. Really pleased.
14 giugno 2025
Non scritta su invito
Risposta di Ofnl
Good Afternoon,
Thank you for taking the time to leave us this review. We are very happy to hear your satisfaction with our service. We're really proud of our team and glad you are pleased with the service
Many thanks,
Scott
Kieran H was really quick getting wifi…
Kieran H was really quick getting wifi installed in the house. Very polite and was on time getting here.
11 giugno 2025
Non scritta su invito
Risposta di Ofnl
Good Afternoon,
Thank you for taking the time to leave us this review. We are very happy to hear your satisfaction with our service. We're really proud of our team and happy Kieran was able to be of great help.
Many thanks,
Scott
Mark dropped by to repair my fibre
Mark dropped by to repair my fibre. Super nice and helpful and fixed it quickly
3 giugno 2025
Non scritta su invito
Risposta di Ofnl
Good Afternoon,
Thank you for taking the time to leave us this review. We are very happy to hear your satisfaction with our service. We're really proud of our team and happy Mark was able to be of great help.
Many thanks,
Scott
Excellent
Mark was excellent. I had no WiFi or Satellite connection and he worked efficiently to get it up and running. I have a little one and Mark was careful and ensured the set up was safely done. Overall I am very happy and would highly recommend.
5 giugno 2025
Non scritta su invito
Risposta di Ofnl
Good Afternoon,
Thank you for taking the time to leave us this review. We are very happy to hear your satisfaction with our service. We're really proud of our team and happy Mark was able to be of great help.
Many thanks,
Scott
The service I’ve received from OFNL so…
The service I’ve received from OFNL so far has been really positive – both the customer service and the engineer who installed the broadband at our house. The engineer Mark was friendly, professional, and really helpful. He arrived on time, explained everything clearly, and made sure everything was working perfectly before he left. Great service – thank you, Mark!
5 giugno 2025
Non scritta su invito
Risposta di Ofnl
Good Afternoon,
Thank you for taking the time to leave us this review. We are very happy to hear your satisfaction with our service. We're really proud of our team and happy Mark was able to be of great help.
Many thanks,
Scott
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