Oakleafe Group Recensioni 

After our fire, the salesperson we called arrived at our property and assured us that Oakleafe would deal with the claim from start to finish, to take the headache off us and get us the amount we deserved on the claim without us having the frustration of dealing with it. After we signed on… it was a different story completely. We had been completely misled. The nightmare went on for nearly two years and did not end successfully.
The loss assessors who worked on our claim were ineffective and unprofessional. Nothing was done without us having to call, email, remind, beg – over and over again. And we were never able to reach the assessor on the first phone call – we always had to wait at least a week for a call back; same with emails. The claim stretched on and on. They took no initiative to do anything unless we chased them to do it.
They also forgot to give the go-ahead to the stripping company to clear our house, so nothing happened for two months, and we only found out about this mistake when we were informed by the insurers that they were stopping to pay for our rental because it was taking too long. (Oakleafe had to agree to contribute part of the rent for the remaining months because it was their fault.)
The absolute worst, however, was how they failed to deal with our contents claim. The insurance company adjuster was dishonest and underhanded, and Oakleafe assessors just didn’t have the ability and assertiveness needed to deal with him. He denied several legitimate and reasonable claim items, but Oakleafe couldn’t even get him to agree to a meeting, or to respond to them. They seemed really weak, incompetent, and unmotivated.
After about a year, the adjuster, without telling anyone, closed our claim while it was still unresolved. Oakleafe was completely unaware of this as they weren’t bothering to follow up with him on a frequent basis; I finally found out about this directly from the insurer. Our assessor then sent a feeble email to the adjuster asking him to please keep the claim open, which of course he didn’t.
Things only went further downhill after that, as Oakleafe was still promising us they’d work to get the remaining contents claim… but they were no match for the adjuster, and they didn’t really seem to be trying. They only contacted him when we would follow up to find out what’s going on. (“Oh, I was just about to email him…”) Looking back, I don’t know why we believed them.
After much frustration we got the Director of Oakleafe involved. Whenever I spoke to him he promised with repeated assurances that he would resolve our claim successfully – but then he would just avoid our calls for the next month or two, until we managed to reach him again and the same thing happened all over – he would promise to deal with it and get back to us… but never did.
In the end, they just ghosted us. Stopped answering our emails or returning our calls. We finally realised they had no intention of doing any further work on the claim. Either they couldn’t, or they just decided the amount they would earn on it wasn’t enough to make it worth their while. (I’m sure they have much bigger claims than ours was, where they’d prefer to put their time and efforts so they could earn more.)
Aside from all the anxiety and stress, the worst thing about the whole experience was the dishonesty – how they kept stringing us along for such a long time, and in the end just left us hanging without even the courtesy of telling us that they couldn’t – or wouldn’t – get the rest of our claim. Very disappointing.
(I should also mention they’re very proud of their tracking website where the customer is able to see every single communication on the claim – however, our access to it was denied for months at a time which seemed suspicious, as though they didn’t want us to see the long periods of time where nothing was being done.)
So if anyone out there has a claim, a loss assessor may be a good idea – but not Oakleafe.

I knew that I needed the support of a Loss Assessor to cope with the consequences of the house fire. Thank goodness I found Oakleafe Claims and James Christie who supported me through the entire arduous claims process.
James not only provided invaluable knowledge and expertise, but he was also there providing me with his moral support too – at a time when I felt very vulnerable and alone.
Without James and Oakleafe, the insurance company’s loss adjuster would have taken unfair advantage of their power, which would not only have resulted in a significantly lower settlement, but I would have endured even higher emotional stresses and strains.
James gave me peace of mind, at a time when I needed it most!

just completed an insurance claim for flooding which took 7 months , the insurance company were useless so contacted oakleafe who look over the case , to start with not a lot seemed to happen but once Abbis Khan was appointed we started to get things sorted and am happy to say now the claim has been settled , Abbis was a person you felt you could trust and was always very polite and feel without him this could have dragged on for several months more

Oakleafe helped with our claim which had originally been rejected by our insurance company.
They took on our claim and all the stresses that come with it.
Dean and Aaron were fantastic throughout and made sure they kept us in the loop and updated at all times.

I cannot recommend Oakleafe enough.

I am appalled that this company is allowed to exist and does not seem to be regulated. After a terrible fire which destroyed most of my house and took all my possessions, I was struggling to get any where with the loss adjuster appointed by the insurance company. In desperation, I turned to the internet and found Oakleafe. They seemed to have good reviews and I was at my wit's end trying to deal with the insurance company even though they accepted that the fire was down to a wiring problem and they fully accepted the claim. Oakleafe turned up and promised that they would deal with all correspondence and "fight my corner" with the insurance company. They explained about the fees and I agreed that they could find a builder to rebuild the house. Again, they promised that by them appointing the builder I would have more control over the process; what I got was a builder who in order to undercut the insures' building quotes and still make a profit, has cut every conceivable corner.
Oakleafe did not give me access to any correspondence between the loss adjuster and themselves (when I accused them of lack of transparency, they gave me access via a tracking website but this was nearly a year after I appointed them). I have had no financial statements clearly showing what the insurance company have paid and what Oakleafe have then paid to me. I wish I had never engaged them and in hindsight, I would either have been better off dealing with the loss adjuster myself or getting a solicitor involved. Now, in an effort to resolve issues myself, I have contacted the insurance company directly, but the insurance company will not talk to me as they say the case is between the loss adjuster and Oakleafe. More than 18 months on from the fire, there are still lots of things unresolved and despite phone calls and emails, they do not respond. The last email I had from them was at the end of August saying "we may have to make a formal complaint" to the insurers. I am caught in the middle and this has certainly been one of the most unpleasant experiences of my life. They have taken advantage of someone in a vulnerable position and not lived up to their promises. Please, if you find yourself in this horrible position, think twice about appointing a loss assessor and certainly DO NOT appoint Oakleafe!

My claim was made so much easier after I contacted Oakleafe. The came out the same day to see me and I felt at last something was going to be done, and it was. My insurance company were totally incompetent and if I hadn't engaged Oakleafe things would have taken much longer and I am sure I would have been out of pocket. The company Oakleafe engaged to do the work once it was authorised were second to none. Good quality work, very good, and done on time with no mess which was much appreciated by our neighbours.
If anything like this ever happens again or I know of anyone in a similar situation I will have no hesitation in calling these people in again.
The staff at Oakleafe were also sympathetic and professional.

I have used Oakleafe for 2 domestic insurance claims, and the service has been exceptional both times.

In 2018 Michael Fisher negotiated with my home insurer Halifax for a foul water escape, and most recently in 2023 Michael Akinboro, for a storm damaged roof allowing an ingress of water, with additional support from Graham Crumb.

I cannot stress enough how highly I rate the Oakleafe service. Not only the level of attentiveness in responses to each of my calls, but the insight and understanding of how best to negotiate a personal claim is without doubt incredibly impressive. They have settled both of my claims at a far greater cash amount that I would ever have envisaged, simply by highlighting and claiming for all the essential works necessary for your domestic claim.

Oakleafe are thorough, insightful, tenacious and consistently in contact with you (the client) to manage your expectations and will regularly deliver you updates on the status of your claim, as well as their proposed next steps.

If you are a domestic buildings and contents policy holder (like me) who has had an issue with their property, looking to make a claim on your home insurance policy, I cannot urge you enough to contact Oakleafe and let them take the pressure and stress of resolving your claim on your behalf.

Oakleafe will tenaciously work to get you the absolute maximum possible from your insurer, tolerate the long and frustrating call wait times that are inevitable to get through to loss adjuster, and leave you only with the choice of which farrow and ball colour you need to choose for the repaint !
Although the aim is to never need claim, when you do - choose Oakleafe. You will not be disappointed.

Incredible service with a true professional and experienced knowledge. Their Director John Goodwin was exceptional at driving a swift outcome when a way forward seemed very difficult. We were able to achieve a solid and fair settlement that allowed us to do the necessary work with quality.

We appointed Oakleafe following a house fire that caused extensive damage to our home, rendering it uninhabitable. The case is still ongoing, the rebuild and renovations will take more months to complete, it has already been some, but we wanted to post an interim review to express our satisfaction thus far.

Our first contact was with, Paul Jennings, who came straight out to speak with us face-to-face on a Sunday. We’re not really the sorts to be swayed by sales-patter or hollow words, we prefer a straight-ahead conversation; so it was nice that Paul was patient in answering our direct questions honestly. We had already searched around and read online reviews ourselves, so it was great that he backed that up in person with his manner and clarity in outlining the pros and cons, so that we could make an informed decision on how to proceed, without it being an overt pressure-sell. At the end of that meeting, we were happy to sign, confident that we were choosing the right company to represent us in this situation moving forward.

From that point on our case has been overseen by Pius Ukoko. who has been fantastic in dealing with all the minutiae of the policy, it really has been an eye-opening experience how the Loss Adjustment / Insurance company has at times argued to interpret the policy, against that which would otherwise seem common-sense and fair to any normal person, seemingly in the name of relatively minor cost-shaving and stalling.

We are juggling work, severe family health conditions, the trauma of being uprooted from our home and of having our possessions destroyed, so it is wonderful to have Pius and Oakleafe being positive and supportive and fighting on our behalf over each of these points of contention, handling the unrelenting back-and-forth, so that we can at least have some of that pressure alleviated. He has fought diligently, remaining upbeat, to get us the most out of our policy entitlements and this is written now, having received a couple of these welcome payments. For all of his efforts we are grateful.

As we proceed into the second-half of this process, we remain reassured that Pius and the team will continue to fight for us just as strongly as they have done so far and help us get through the navigation of this experience, with the same good grace shown so far, that may otherwise have been overwhelming were we to have decided to handle it ourselves.

This review is written independently and honestly, without enticement, as the ones we read ourselves at the start helped us to have an idea what to expect and make a decision right for us. We mention Paul and Pius by name specifically, just as we have been so happy with them both and want to give proper recognition; though we of course extend that to all at Oakleafe as a whole also, for all the team support in battling away on our behalf and for our interactions with others at the company having all been positive. We would gladly recommend them to others, based on our experience thus far. We will update this review at the end, once our house is rebuilt / renovated and we are moved back in.

Around 9 months ago I had the unfortunate experience of dealing with water damage in my home but I am pleased to say that Pius, my claim handler, at Oakleafe exceeded all expectations. His professionalism, swift action and dedication to ensuring a seamless claims process truly made a difference during a challenging time. I am immensely grateful for the outstanding service that Pius has provided and would like to express my gratitude through this review.
If you are going through any distress with your insurance claim then I would highly recommend Oakleafe Claims. Pius assisted me and went above and beyond and provided me with an exceptional service. Their expertise, efficiency, clear communications and attention to detail were exemplary. I am grateful for their professionalism as they made a difficult situation much easier for me and handled my insurance company with ease.
I am happy with the outcome and this would not have been possible without the help of Oakleafe and Pius in particular.

Oakleafe Claims helped me to get to the good outcome on a 1.5 year-long case. The unfortunate delays were caused by Insurance provider and Michael did everything possible to get to the outcomes sooner. I believe if it was not for this company I would have struggled to achieve any positive result for my case.

I had a good experience, the process was explained well to me and I was always provided with the updates on my case whenever I wanted them.

After a kitchen fire which resulted in a smoke damaged and uninhabitable house, we were looked after by one of Oakleafe Claims's team members, Raj Soni. He oversaw a highly complex operation that took over a year (temporary accommodation; mind boggling excel claim forms; the rebuilding works etc.) with superb professionalism and efficiency.
At all times he was available by email and phone responding to our many questions in a prompt and always helpful manner.
With great patience and perseverance throughout this process, he successfully negotiated our main claims (contents and building insurance) - as well as reimbursements for costs incurred during our year of 'exile' from home - with our insurance's loss adjuster.
During this traumatic and stressful period in our lives, my husband and I really appreciated Raj's calm reassurances, competence and expertise.
We can wholeheartedly recommend Oakleafe Claims and especially the services of Raj Soni.

They are the best claim people I have used , couldn’t do enough for me after my factory burnt down , Paul Ryan sorted everything for me went above and beyond to make sure I got paid what I was owed , can’t thank them enough

I can't praise John and the Oakleafe team enough for their guidance, expertise and professionalism in dealing with the unknown situation I found myself in regarding storm damage to my property. They took away the stress for me and the settlement was a good one.

I thoroughly recommend Oakleafe and their amazing team.

12months ago, I had a house fire, and a friend suggested that I get a loss assessor.
I asked on one of the sites I’m on if anyone had used one, and fortunately someone recommended Oakleafe Claims.
They dealt with all the issues with my insurance company and helped me get a good settlement with no more & no less than I was entitled to. I can highly recommend anyone going through issues where you may need to make a claim against your insurance company for whatever it may be, give them a call very professional company that kept me informed at all times.

My insurance claim was a nightmare and I seriously would have had a breakdown if I didn't have the support of the wonderful team from OAKLEAFE
Thank you very much John and your team for all the support , you were always there when I was crying and almost homeless.
My advice to anyone going through an insurance claim is don't do it alone .
Call OAKLEAFE and they will fight for you
My house caught fire September 2021 and we just had a final settlement this week
With Oakleafe you will always be safe and they will fight for you yo get your full compensation

I couldn’t have managed to obtain the final settlement as James did, Very sincere & helpful .

My Oakleafe assessor showed invaluable resilience and patience - far more than I was demonstrating and for that, I am incredibly grateful and would not hesitate in recommending Oakleafe to anyone. They helped me navigate an always difficult situation with calm and ease. Thank you!

I cannot express how grateful I am for the enormous amount of work and effort that went into the handling of my claim. I want to thank John Goodwin personally for his incredible service.
His knowledge and attention to detail was superb. It was a very distressing time for me and my family and it was very reassuring to know I had John on my side, fighting my corner. A big thank you to Oakleafe I am very grateful.

After a personal recommendation we contacted Oakleafe and from start to finish they handled the insurance claim on our behalf without us having to do a lot other than allow access to the property for the damage assessments. We are delighted with the overall claim amount which exceeded our realistic expectations enabling us to have all the work we wanted to be completed to a high standard. We would recommend you take advantage of this service, SUPERB