Purchased Doro Mobile March 2025 from 02. May 2026 called at Nottingham shop as old text messages would not clear, staff could not clear them either .They sent off to 02 for repair. Yesterday 2nd J... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
every time I log into my O2 account to look at my balance, all I get is this information “Current Balance - This information is not available at the moment. Please try again later” it is absolutel... Leggi di più
L'azienda ha risposto
Natasha was extremely helpful with my issue. I came in extremely upset and worried about my missing phone but she was able to calm me down. She had a smile on through out the transaction which made... Leggi di più
L'azienda ha risposto
Serena was helpful and sorted my problem swiftly
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Informazioni di contatto
Units 55-56, Victoria Centre, NG1 3QG, Nottingham, England, Regno Unito
- 0115 822 7942
4,8
Eccellente
93 recensioni
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Risposta di O2 - Nottingham
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4ffhtBh
Facebook: https://bit.ly/4feXQJF
Risposta di O2 - Nottingham
Thanks for the review Will - it's great to hear!
Plenty of staff available to help…
Plenty of staff available to help customers. Assistant (Serena) was very efficient and helpful and dealt with my query quickly
19 giugno 2026
Non scritta su invito
Risposta di O2 - Nottingham
Thanks for the review Anita, it's great to hear about the experience you have had
Great service by Vaish
Vaish was very helpful and patient.she was very quick and kind. Came in extremely stressed, life made easy in 10mins.
25 giugno 2026
Non scritta su invito
Risposta di O2 - Nottingham
Thank you for taking the time to leave us a review, Marilyn. We're so glad to hear that you had a great experience with one of our advisors. If you require any assistance in the future, please don't hesitate to reach out using one of the following contact methods:
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone.
X: Send us a private message or mention us at: https://bit.ly/4argATC
Facebook: Send us a private message or mention us at: https://bit.ly/4atbm9U
Risposta di O2 - Nottingham
Thank you for taking the time to leave us a review, Vivian. We're so glad to hear you had a positive experience with one of our agents. If you require any further assistance, please use one of the following contact methods:
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone.
X: Send us a private message or mention us at: https://bit.ly/3R9abWz
Facebook: Send us a private message or mention us at: https://bit.ly/4uZlCOn
Vaish was really helpful
Vaish was really helpful. Helped with the network issues and gave an advice on a data usage
23 giugno 2026
Non scritta su invito
Risposta di O2 - Nottingham
Hi,
Thank you for taking the time to leave a review.
We're delighted to hear that Vaish was able to help you with your network issues and provide useful advice about your data usage. We know how important it is to receive clear, knowledgeable support, so it's great to hear that Vaish was able to assist and make your experience a positive one.
We'll be sure to pass your kind feedback on to Vaish, who will be pleased to know that their help was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/3RklD1Q
📘 Facebook: https://bit.ly/44zLG8h
Vaish was extremely helpful and polite
Vaish was extremely helpful and polite. She smiled throughout the conversation and helped with my phone issues. The sales representative Natasha was extremely helpful and patient.
23 giugno 2026
Non scritta su invito
Risposta di O2 - Nottingham
Hi,
Thank you for taking the time to leave a review.
We're delighted to hear that Vaish was extremely helpful and polite throughout your visit. It's wonderful to know that she was able to assist with your phone issues while maintaining such a friendly and positive approach.
We're also pleased to hear that Natasha provided helpful and patient support. Delivering excellent customer service is something we strive for, so it's fantastic to know that both Vaish and Natasha made such a positive impression on your experience.
We'll be sure to pass your kind feedback on to both colleagues, who will be delighted to hear that their efforts were appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4fO3dyP
📘 Facebook: https://bit.ly/3T9GGVm
Vaish was so helpful and sorted out our…
Vaish was so helpful and sorted out our problem very quickly, she is very pleasant and a pleasure to deal with.
23 giugno 2026
Non scritta su invito
Risposta di O2 - Nottingham
Thank you for taking the time to leave us a review.
We're so glad to hear that we've helped put things right. If you need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4wbF1Nh
Facebook: https://bit.ly/4waftzU
Able to pay my bill and she set up my…
Able to pay my bill and she set up my standing order brilliant
Serena
22 giugno 2026
Non scritta su invito
Risposta di O2 - Nottingham
Hi Barry,
Thank you for taking the time to leave a review.
We're delighted to hear that Serena was able to help you pay your bill and set up your standing order. It's great to know that she provided the support you needed and made the process straightforward for you.
We'll be sure to pass your kind feedback on to Serena, who will be pleased to hear that her assistance made such a positive difference to your experience.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4xcRBfR
📘 Facebook: https://bit.ly/4wQYEKI
Seen Serena and Saima both helped me in…
Seen Serena and Saima both helped me in the Nottingham store with multiple issues with my account. Would recommend seeing them
22 giugno 2026
Non scritta su invito
Risposta di O2 - Nottingham
Thank you for taking the time to leave us a review.
It's great to hear about the service that you have received from Serena and Saima - we'll be sure to pass on your comments
If you do need anything in future then please reach out using one of the contact methods below:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3SwylL2
Facebook: https://bit.ly/4vvkl2V
Serena was helpful and sorted my…
Serena was helpful and sorted my problem swiftly
20 giugno 2026
Non scritta su invito
Risposta di O2 - Nottingham
Hi Nicki,
Thank you for taking the time to leave a review.
We're delighted to hear that Serena was able to help and sort your problem swiftly. We know how important it is to have issues resolved quickly and efficiently, so it's wonderful to know that Serena provided the support you needed and made your experience a positive one.
We'll be sure to pass your kind feedback on to Serena, who will be pleased to hear that her assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/45c6qD7
📘 Facebook: https://bit.ly/4vABzet
Risposta di O2 - Nottingham
Hi there Paul. Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services and level of service, especially from Serena. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4fV23Da
Facebook: https://bit.ly/4vY4GJ6
Vaish was very helpful
19 giugno 2026
Non scritta su invito
Risposta di O2 - Nottingham
Hi Alan,
Thank you for taking the time to leave a review.
We're delighted to hear that Vaish was very helpful during your experience with O2. Providing friendly, knowledgeable, and effective support is what we strive for, so it's wonderful to know that Vaish was able to assist you.
We'll be sure to pass your kind feedback on to Vaish, who will be pleased to hear that her help was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4gNWQO4
📘 Facebook: https://bit.ly/3T0diAZ
Serena was amazing
Serena was amazing. Changed my sim card and transferred new number to my old one.
19 giugno 2026
Non scritta su invito
Risposta di O2 - Nottingham
Hi there Jannet. Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services and level of service, especially from Serena. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4xJmBF9
Facebook: https://bit.ly/4w7bYKM
Fantastic help from Vaish
Fantastic help from Vaish, lovely and well mannered. Treasure to o2!
18 giugno 2026
Non scritta su invito
Risposta di O2 - Nottingham
Hello Cornell,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4uPMqAJ
Facebook: https://bit.ly/3Q7id1W
Quick and easy
Vaisha made sure that everything was done swiftly and was extremely helpful
14 giugno 2026
Non scritta su invito
Risposta di O2 - Nottingham
Hello Aleksandra,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vKhse3
Facebook: https://bit.ly/3S0vn1g
I first went into your store in the Victoria center Nottingham
I first went into your store in the Victoria center to set a new account and your member of staff Vishesh was very helpful later in the week returned with mynew iPhone 17 air where Sinead set it all up for me plus a very professional and helpful manager Neal I have been with o2 for over 20 years regards ROBERT
8 giugno 2026
Non scritta su invito
Risposta di O2 - Nottingham
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/49XMvLg
Facebook: https://bit.ly/4uvH51b
Serena went above and beyond to try and…
Serena went above and beyond to try and assist me with quite an unusual challenge. She quickly understood how I needed to be helped and recommended various options. I felt she was advocating for me and therefore I felt very supported.
13 giugno 2026
Non scritta su invito
Risposta di O2 - Nottingham
Hello Ann,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4otAKC9
Facebook: https://bit.ly/4or9GmW
Today I visited Victoria center branch…
Today I visited Victoria center branch supervisor Mr. Nouman help me lots also staff from customer service Serena she help altos, I truly appreciate for both staff they did extra service like wow
11 giugno 2026
Non scritta su invito
Great support with O2 app access.
11 giugno 2026
Non scritta su invito
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