Purchased Doro Mobile March 2025 from 02. May 2026 called at Nottingham shop as old text messages would not clear, staff could not clear them either .They sent off to 02 for repair. Yesterday 2nd J... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
every time I log into my O2 account to look at my balance, all I get is this information “Current Balance - This information is not available at the moment. Please try again later” it is absolutel... Leggi di più
L'azienda ha risposto
Natasha was extremely helpful with my issue. I came in extremely upset and worried about my missing phone but she was able to calm me down. She had a smile on through out the transaction which made... Leggi di più
L'azienda ha risposto
Serena was helpful and sorted my problem swiftly
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Informazioni di contatto
Units 55-56, Victoria Centre, NG1 3QG, Nottingham, England, Regno Unito
- 0115 822 7942
4,8
Eccellente
94 recensioni
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Come questa azienda usa Trustpilot
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Customer service was brilliant
Customer service was brilliant, Dhruvi and Serena helped with my new sim plan. It was all straightforward and simple.
3 luglio 2026
Non scritta su invito
Risposta di O2 - Nottingham
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4p9OJgP
Facebook: https://bit.ly/4y5UWOJ
Risposta di O2 - Nottingham
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4ginY7w
Facebook: https://bit.ly/3QZr06b
Vanish was really helpful and resolved…
Vanish was really helpful and resolved my issues quickly
3 luglio 2026
Non scritta su invito
Risposta di O2 - Nottingham
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vpvRfq
Facebook: https://bit.ly/4wy671n
Serena the sales person was so helpful…
Serena the sales person was so helpful and professional, she sorted out my problem that no one could do for overv6 months.
A real credit to your company 👏 👌
27 giugno 2026
Non scritta su invito
Risposta di O2 - Nottingham
Thanks for your review! It is great to hear about the level of service you have received.
Serena at 02 made me feel welcome and…
Serena at 02 made me feel welcome and clarified any confusion in regards to swapping my number over from EE to 02 fantastic service and was attentive from the moment I walked into the store. Usually when I enter phone stores I get a very dismissive vibe but not here.
1 luglio 2026
Non scritta su invito
Risposta di O2 - Nottingham
Thanks for your review! It is great to hear about the level of service you have received from Serena in store.
Serena and Nouman were very helpful in…
Serena and Nouman were very helpful in upgrading my phone and transferring my number across from my dads account to my own
1 luglio 2026
Non scritta su invito
Risposta di O2 - Nottingham
Thanks for your review! It is great to hear about the level of service you have received from Serena and Nouman
Saima at Nottingham Victoria centre was…
Saima at Nottingham Victoria centre was amazingly helpful. I cannot praise the service highly enough.
1 luglio 2026
Non scritta su invito
Risposta di O2 - Nottingham
Thanks for your review! It is great to hear about the level of service you have received.
Had a problem with O2 Priority app
Had a problem with O2 Priority app, and the payment of my plan. Was sorted
1 luglio 2026
Non scritta su invito
Risposta di O2 - Nottingham
Thanks for your review! It is great to hear about the level of service you have received and that the issues with App were sorted.
Smooth and easy service from Kareem and…
Smooth and easy service from Kareem and Serena today. Thank you
1 luglio 2026
Non scritta su invito
Risposta di O2 - Nottingham
Thanks for your review! It is great to hear about the level of service you have received.
Great service
Very nice and helpful service a big thank you to Vaish & AJ
1 luglio 2026
Non scritta su invito
Risposta di O2 - Nottingham
Thanks for the review, it is great to hear about the service you have received
Risposta di O2 - Nottingham
Thanks for the review, it is great to hear
The service and solution upon my issue…
The service and solution upon my issue is absolutely helpful
Thank you very much
30 giugno 2026
Non scritta su invito
Risposta di O2 - Nottingham
Hi Tea, thank you for your feedback! We're happy to hear that we were able to help resolve your issue and provide a solution that met your needs and that you had a positive experience. Thank you for choosing O2.
Great service staff very helpful
Great service staff very helpful. Very quick to identify what the problem was Ans solved for me. The staff were Vishesh and Serena
30 giugno 2026
Non scritta su invito
Risposta di O2 - Nottingham
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4weF6Qi
Facebook: https://bit.ly/3RiUoEJ
I got help with changing my number very…
I got help with changing my number very polite and respectful so happy my number is changed :)
30 giugno 2026
Non scritta su invito
Risposta di O2 - Nottingham
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3QLsl0y
Facebook: https://bit.ly/4g9ceUN
Vaish
Vaish was very patient, helpful, smart and quick with her service. Deserves a raise now
30 giugno 2026
Non scritta su invito
Risposta di O2 - Nottingham
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4oVmeTT
Facebook: https://bit.ly/3SwVxcd
Vaish went above and beyond to help me…
Vaish went above and beyond to help me with a technical issue that I was pulling my hair out with. Customer services on the phone instructed me to go into store as they could fix the issue. Despite this information being incorrect, Vaish didn’t fob me off or direct me elsewhere. She took control of the issue and was determined to help me. I can’t thank her enough!
28 giugno 2026
Non scritta su invito
Risposta di O2 - Nottingham
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4oRy15E
Facebook: https://bit.ly/4uZ8U2p
Risposta di O2 - Nottingham
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3SV9alu
Facebook: https://bit.ly/4vH25n0
Great service explained everything very…
Great service explained everything very well.
27 giugno 2026
Non scritta su invito
Risposta di O2 - Nottingham
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4gilZQK
Facebook: https://bit.ly/4p5Poju
Dhruvi was excellent
Dhruvi was excellent, we had to change all 5 mobiles and the process of switching every phone was fast and easy. Super service and quick!
27 giugno 2026
Non scritta su invito
Risposta di O2 - Nottingham
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4wdZ79q
Facebook: https://bit.ly/4ws827D
Excellent experience with O2 , thanks to Dhruvi
I had an excellent experience at O2 thanks to Dhruvi. She was incredibly helpful and took the time to explain all the available offers in a very simple and easy-to-understand way. She found me an amazing bundle with the newest Samsung phone, including some fantastic extras, and my monthly payments are actually lower than what I was paying for my old phone!
Dhruvi was so friendly, patient, and pleasant throughout the whole process that I recommended her to my husband. A week later, he also upgraded his phone with her, and he is just as happy with the great deal he received.
Thank you, Dhruvi, for making the whole experience so easy and enjoyable. I highly recommend asking for her if you're visiting O2!
21 giugno 2026
Non scritta su invito
Risposta di O2 - Nottingham
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4gRLQz0
Facebook: https://bit.ly/4eInkyU
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