we came today to see Ariana grande (24th August) in suite 314 and we were looked after by Tracy who was extremely friendly and so nice. She was looking after everyone and making sure everything was in... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Queuing for ariana grande September 1st, O2 priority might as well not be a thing they only let first 100 people in, staff acting like they don’t know anything about what’s going on and letting people... Leggi di più
O2 have become a terrible network provider since they joint with Virgin Media. Everywhere the signal is weak, i never experienced this bad service before , i have been with O2 for over 15 years, if t... Leggi di più
L'azienda ha risposto
The service we needed was a long and complicated one but the service given was superb. We simultaneously had 2 services dealt with at the same time so the multi-tasking was impressive. Both Mahiral an... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Informazioni di contatto
Units 1.02-1.03, The O2, Millennium Way, SE10 0DX, London, England, Regno Unito
- 020 8269 0202
4,4
Eccellente
40 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
good service verry polite and helpful
7 luglio 2026
Non scritta su invito
Risposta di O2 - London The O2
Hi,
Thank you for your fantastic review! 😊 It's wonderful to hear that you're happy with the service and enjoying everything that's available to you.
If there's ever anything you'd like help with, we're ready whenever you need us:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4yeMddk
📘 Facebook: https://bit.ly/4ydDRTf
Solution didn’t work for eSIM
Solution didn’t work for eSIM. Still showing no service
7 luglio 2026
Non scritta su invito
Risposta di O2 - London The O2
Hi there,
What an awesome review—thank you! 🌟 We're so happy to hear that things are going great and that you're loving what O2 has to offer.
Remember, if there's anything we can help with, we're always here:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4wBS9LO
📘 Facebook: https://bit.ly/4pfO11y
Dean was a legend
Dean was a legend. As someone who embarrassingly struggles with tech being in my mid thirties, he talked me through the set up of my phone and was great to chat to. Thanks Dean
2 luglio 2026
Non scritta su invito
Risposta di O2 - London The O2
Hi Mr Adams,
Thanks for the brilliant review! ⭐ We're really pleased to hear that everything is going smoothly and that you're getting great value from what we offer.
Got a question or need some support? We'd love to hear from you:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4yf0Kpk
📘 Facebook: https://bit.ly/4b5Epkj
Mahinel and shaedul made my experience…
Mahinel and shaedul made my experience simple and quick which was very helpful.
2 giugno 2026
Non scritta su invito
Risposta di O2 - London The O2
Thanks for your review! It is great to hear about the level of service you have received.
Quick and efficient
2 luglio 2026
Non scritta su invito
Risposta di O2 - London The O2
Thanks for your review! It is great to hear about the level of service you have received.
Thank you Dean!
Dean was very nice, honest and clear about what was avaliable
2 luglio 2026
Non scritta su invito
Risposta di O2 - London The O2
Thanks for your review! It is great to hear about the level of service you have received.
Package Review Updated
My query was answered with added information that allowed me to make another change while instore. Shaedul helped get the ball rolling and advised me accordingly.
30 giugno 2026
Non scritta su invito
Risposta di O2 - London The O2
Thanks for your review! It is great to hear about the level of service you have received.
O2 have become a terrible network…
O2 have become a terrible network provider since they joint with Virgin Media.
Everywhere the signal is weak, i never experienced this bad service before , i have been with O2 for over 15 years, if this don’t get better I have to force myself to move to different provider
1 luglio 2026
Non scritta su invito
Risposta di O2 - London The O2
thank you for taking the time to leave us a review.
We're sorry to hear that you're having some problems with your mobile signal recently. You'll be able to see if there are any known mast and reception issues by entering your full post code here: https://bit.ly/3SGJXeG
This will present to you information on any faults, as well as a current estimated fix time. If you're still having an issue and nothing is being listed on the link above, please get in touch, so we can help run further checks.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4paOMJi
Facebook: https://bit.ly/4pe9TKL
Quick and efficient- Shaedul great…
Quick and efficient- Shaedul great service
27 giugno 2026
Non scritta su invito
Risposta di O2 - London The O2
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4fd5eVU
Facebook: https://bit.ly/4eSbQHV
Attention to detail fantastic.
22 giugno 2026
Non scritta su invito
Risposta di O2 - London The O2
This is great to hear! Thanks for the review and feedback 💙
Helpful staff …
Dean helped me sort an ongoing phone problem, very nice service !!
18 giugno 2026
Non scritta su invito
Risposta di O2 - London The O2
Hello Essie,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4xDfa2e
Facebook: https://bit.ly/4xDfaPM
A very warm welcome by Dean and Derek
A very warm welcome by Dean and Derek. My issue was sorted in less than 10 minutes. Derek also helped me with the app that stops the same problem to occur in the future.
18 giugno 2026
Non scritta su invito
Risposta di O2 - London The O2
Hello Caroline,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vXH0o3
Facebook: https://bit.ly/43JTmEw
I was served by Shaedul and another…
I was served by Shaedul and another guy, both very nice guys, very helpful, thanks for taking the time to help
18 giugno 2026
Non scritta su invito
Risposta di O2 - London The O2
Hello Vianney,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vYFbHH
Facebook: https://bit.ly/4uFxwNv
Everything was amazing
Everything was amazing. Mohamed excelent service
17 giugno 2026
Non scritta su invito
Risposta di O2 - London The O2
Hi there,
Thank you for taking the time to leave a review.
We're delighted to hear that everything was amazing and that Mohamed provided excellent service. Delivering friendly, professional, and efficient support is what we strive for, so it's wonderful to know that Mohamed made such a positive impression on your experience.
We'll be sure to pass your kind feedback on to Mohamed, who will be pleased to hear that his efforts were appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/3TtJnkC
📘 Facebook: https://bit.ly/4puZV7H
Excellent service from Shaedul
Excellent service from Shaedul. Helprd transfer data. No problems. A great guy !!!
15 giugno 2026
Non scritta su invito
Dean helped me get my sim working after…
Dean helped me get my sim working after a frustrating evening after purchase at coop. Data wasn't working but calls worked. He troubleshot and fixed the issue. Excellent customer service!
13 giugno 2026
Non scritta su invito
Risposta di O2 - London The O2
Hello Daniel,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4enWlY5
Facebook: https://bit.ly/3SGsqD6
My SIM card randomly stopped working…
My SIM card randomly stopped working and it was so frustrating trying to figure out the problem. Luckily Dean was beyond patient and helpful. I was prepared to spend the most of the morning in store, but Dean was very efficient and had my problem fixed in approximately 15 minutes.
10 giugno 2026
Non scritta su invito
Good customer service
Efficient and knowledgeable customer service operator.
10 giugno 2026
Non scritta su invito
Risposta di O2 - London The O2
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/44gtwbb
Facebook: https://bit.ly/4uHcC0v
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.