we came today to see Ariana grande (24th August) in suite 314 and we were looked after by Tracy who was extremely friendly and so nice. She was looking after everyone and making sure everything was in... Leggi di più
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Queuing for ariana grande September 1st, O2 priority might as well not be a thing they only let first 100 people in, staff acting like they don’t know anything about what’s going on and letting people... Leggi di più
O2 have become a terrible network provider since they joint with Virgin Media. Everywhere the signal is weak, i never experienced this bad service before , i have been with O2 for over 15 years, if t... Leggi di più
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The service we needed was a long and complicated one but the service given was superb. We simultaneously had 2 services dealt with at the same time so the multi-tasking was impressive. Both Mahiral an... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Informazioni di contatto
Units 1.02-1.03, The O2, Millennium Way, SE10 0DX, London, England, Regno Unito
- 020 8269 0202
4,4
Eccellente
40 recensioni
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Dean was very quick and efficient in…
Dean was very quick and efficient in helping me set up my o2 account and was able to fix problems that I was not able to solve on my own. Very helpful and nice!
3 settembre 2026
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Risposta di O2 - London The O2
Hi Vera,
Thank you for taking the time to leave a review.
We're delighted to hear that Dean was able to help you set up your O2 account and resolve issues that you hadn't been able to solve on your own. We know that getting everything up and running can sometimes be challenging, so it's wonderful to know that Dean was able to make the process straightforward and stress-free.
Providing friendly, knowledgeable, and efficient support is what we strive for, so we're thrilled that Dean made such a positive impression and was able to get everything sorted for you.
We'll be sure to pass your kind feedback on to Dean, who will be delighted to hear that his assistance was so appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4ct3EO4
📘 Facebook: https://bit.ly/4djEZM5
Thank you for choosing O2.
Dean was fantastic happy and helpful a…
Dean was fantastic happy and helpful a real asset to your team.
3 settembre 2026
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Risposta di O2 - London The O2
Hi Tomas,
Thank you for taking the time to leave a review.
We're delighted to hear that Dean was fantastic, happy, and helpful throughout your experience. Providing friendly, knowledgeable, and customer-focused support is what we strive for, so it's wonderful to know that Dean made such a positive impression.
We'll be sure to pass your kind feedback on to Dean, who will be delighted to hear that you consider him a real asset to the team.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4zUBo0R
📘 Facebook: https://bit.ly/4gMi2SL
Thank you for choosing O2.
Dean was very friendly and very helpful…
Dean was very friendly and very helpful overall very good customer service
2 settembre 2026
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Risposta di O2 - London The O2
Hello Rrok,
Thank you for taking the time to leave a review. We're pleased to hear that Dean was friendly, helpful, and provided you with great customer service.
Dean was a great help in resetting my…
Dean was a great help in resetting my sim
2 settembre 2026
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Risposta di O2 - London The O2
Hello Ed,
Thank you for taking the time to leave a review. We're delighted to hear that Dean was able to help you reset your SIM and provide the support you needed. We'll be sure to pass on your kind feedback to him. Thanks again for sharing your experience.
Queuing for ariana grande September…
Queuing for ariana grande September 1st, O2 priority might as well not be a thing they only let first 100 people in, staff acting like they don’t know anything about what’s going on and letting people cut through the que, queuing areas are awful, queuing at the delivery points, very badly organised this event, horrible experience
1 settembre 2026
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Dean was brill
After having some extended issues that could not be solved through the customer service number, Dean went above and beyond to fix it.
28 agosto 2026
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Risposta di O2 - London The O2
Thank you for taking the time to leave us a review, Ariel. We're pleased to hear that Dean was able to assist you with your query. If you require any further assistance in the future, please don't hesitate to contact us via one of the following methods:
Call: 202 (free of charge) from your O2 mobile or 0344 809 0202 from any other phone
X: https://bit.ly/46thcWa
Facebook: https://bit.ly/4wRAOON
Instagram: https://bit.ly/4qM3gAf
Dean has been helpful helping me out…
Dean has been helpful helping me out with my lost sim.
28 agosto 2026
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Risposta di O2 - London The O2
Thank you for taking the time to leave your feedback.😊
We're delighted to hear that Dean was able to assist you with your lost SIM and provide the support you needed. We'll be sure to pass your kind comments on to him, as we know he'll appreciate the recognition.
Thank you for choosing O2, and we're pleased Dean was able to make your experience a positive one.
If you ever need any help in the future, please don't hesitate to get in touch, and we'll be happy to assist.💙
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/46s2bnD
Facebook: https://bit.ly/4gACTIv
we came today to see Ariana grande…
we came today to see Ariana grande (24th August) in suite 314 and we were looked after by Tracy who was extremely friendly and so nice. She was looking after everyone and making sure everything was in good condition and we felt so comfortable and happy with our experience. THANKYOU O2 and thank you Tracy .
24 agosto 2026
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Risposta di O2 - London The O2
Thank you for taking the time to leave such a wonderful review.😊
We're delighted to hear that you had such an enjoyable experience during your visit and that Tracy helped make it even more special. It's fantastic to know that her friendly, attentive service made you feel comfortable and well looked after throughout the event.
We'll be sure to pass your kind words on to Tracy, who will be thrilled to receive this recognition. We hope you had an amazing time seeing Ariana Grande, and we look forward to welcoming you back again soon.💙
Complicated issue resolved
The service we needed was a long and complicated one but the service given was superb. We simultaneously had 2 services dealt with at the same time so the multi-tasking was impressive. Both Mahiral and Mo were calm, knowledgeable, extremely helpful and friendly. It was resolved after spending a long time at the store due to no fault of their own but rather trying to navigate the obstacles faced due to forgetting security questions and access to emails.
31 luglio 2026
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Risposta di O2 - London The O2
Hello Deola,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services on the O2 network. We're sure that this will continue throughout your entire journey with us, but if you do need our help or assistance with anything else, please get in touch using one of the following contact methods and our team will be happy to assist you in any way that they can.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4cxtQXA
Facebook: https://bit.ly/4xsVYTW
Dean was extremely helpful and…
Dean was extremely helpful and knowledgeable
27 luglio 2026
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Risposta di O2 - London The O2
Thank you for your review Dave and happy to hear that Dean was extremely helpful and knowledgeable and that he made a positive impact on your experience. Thank you for taking the time to share your experience with us.
Shaedul has provided very good customer…
Shaedul has provided very good customer service
25 luglio 2026
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Risposta di O2 - London The O2
Hi Mary and thank you for your feedback. We're pleased to hear that Shaedul was able to provide knowledgeable and helpful advice while making your experience a positive one. We appreciate you taking the time to share your comments and are glad we could help.
Absolutly the worse provider you can…
Absolutly the worse provider you can ever have , RUDE STAFF, RUDE DEPARTMENT . what do you mean you cannot help me ?
Im a paying customer .
23 luglio 2026
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Risposta di O2 - London The O2
Hi Tyler and thank you for your feedback. We're sorry to hear that you've been left disappointed by the service you've received when contacting us about your issue, this isn't the level of service we aim to provide. We’d want to help but can’t on this platform, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4fvBUsz
Facebook: https://bit.ly/4huhgvF
Dean was awesome
Dean was awesome. Swift professional service and got my mobile service up and running super quick! Thank you
23 luglio 2026
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Risposta di O2 - London The O2
Thank you for your review Helen and happy to hear that Dean got your mobile service up and running so quickly. It's great to know you had such a positive experience and thank you for taking the time to share your experience with us.
Amazing experience
Amazing experience, they listen and resolve your issues. Dean was very kind and gave us excellent support.
18 luglio 2026
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Risposta di O2 - London The O2
Hi Odalis, thank you for your feedback. We're pleased to hear that Dean was able to resolve your issues, leaving a positive experience and we'll be sure to share your comments with him. Thank you for taking the time to leave a review.
Mahirul was very helpful
Mahirul was very helpful. I had my phone stolen and he promptly helped me get a new Sim and block the other one. He also took a look at my contract and recommended a cheaper deal. These are the reasons I’ve stayed with O2 for many years.
15 luglio 2026
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Risposta di O2 - London The O2
Hi Victoria and thank you for taking the time to leave us a lovely review. We're delighted to hear that Mahirul was able to support you following the theft of your phone and that he took the time to review your account and recommend a more suitable deal. Providing helpful, honest advice and excellent customer service is something we pride ourselves on. We'll be sure to pass your kind comments on to Mahirul and if you need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4feEh30
Facebook: https://bit.ly/4w0o88x
Dean was an incredible salesperson
Dean was an incredible salesperson. He built me a custom package that solved my issues and answered my needs.
14 luglio 2026
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Risposta di O2 - London The O2
Hi Mathieu and thank you for taking the time to leave us a review and we're pleased Dean was able to help build a custom package that you're happy with. If you need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3ThYCwY
Facebook: https://bit.ly/4ylWxjF
Mahirul was great and sorted me out…
Mahirul was great and sorted me out with an esim
13 luglio 2026
Non scritta su invito
Risposta di O2 - London The O2
Hi Paul,
Thank you for taking the time to leave a 5-star review!
We're delighted to hear that Mahirul was able to help you get set up with an eSIM and provide a great experience. We know how important it is for things to be quick and straightforward, so it's fantastic to hear that Mahirul was able to get everything sorted for you.
We'll be sure to pass your kind feedback on to Mahirul. Recognition like this means a lot to our colleagues and helps us celebrate the excellent service they provide every day.
Thank you again for your review and for choosing O2!
Door 102! A Disappointing Concert Experience Due to The O2's Audience Management
Door 102!
I attended Ludovico Einaudi's concert at The O2 last night and while Einaudi's performance was exceptional, the venue's management of audience access significantly detracted from what should have been a memorable evening.
The O2 let both the performer and the audience down in the way it controlled access through the arena doors during the performance.
Those seated in the accessible seating area, along with those in the surrounding seats closest to one of the entrance doors, had to endure an incredibly loud, high-pitched creaking noise every time the door was opened and closed. If this had happened only once or twice, it would have been a minor annoyance. Instead, people were allowed to enter and leave through this door continuously throughout the performance, not just between pieces. The result was that this distracting noise occurred what must have been well over a hundred times during the concert.
To make matters worse, throughout the performance audience members were permitted to walk to their seats while Einaudi was playing, repeatedly causing audience members to stand to let them pass. The constant movement, interruptions and squeaking door were hugely distracting and entirely at odds with the atmosphere that Einaudi's music creates. His performances rely on quiet, concentration and immersion, yet that atmosphere was repeatedly broken.
I find it astonishing that there appeared to be no attempt to manage this. If people cannot be prevented from leaving the auditorium during a performance, then at the very least they should be held at the entrance and only admitted between pieces. Alternatively, the faulty door should have at least been addressed immediately. Despite complaints being made to staff, nothing was done to reduce either the constant interruptions or the incessant squeaking of the door.
People pay a considerable amount of money to attend concerts at The O2 and artists such as Ludovico Einaudi deserve a venue that protects the integrity of their performances. On this occasion, The O2 failed both the performer and the audience sitting in that particular area. It is deeply disappointing that such basic audience management was overlooked and it had a significant impact on what should have been an unforgettable evening.
I would love to understand why audience access was managed in this way particularly those where silence and concentration are integral to the experience and please put some WD40 on door 102!
10 luglio 2026
Non scritta su invito
Risposta di O2 - London The O2
Thank you for taking the time to share such detailed feedback Louise. We're very sorry to hear that your experience was impacted by the level of disruption during what should have been an immersive and enjoyable evening.
We appreciate how important a quiet and focused atmosphere is for performances such as Ludovico Einaudi's, and we understand why the repeated movement of guests and the noise from the nearby door would have been frustrating and distracting. It's particularly disappointing to hear that these interruptions affected your enjoyment of the concert and that you felt your concerns were not adequately addressed at the time.
Your comments regarding audience management, access during the performance, and the noise from the entrance door have been noted and will be shared with the relevant venue teams for review. Feedback like yours is invaluable in helping us understand where improvements may be needed to enhance the experience for both guests and performers.
We're sorry that this impacted what should have been a memorable evening and appreciate you bringing these concerns to our attention. Thank you again for taking the time to provide your feedback.
Risposta di O2 - London The O2
Thank you for your comments and review Rebecca! We're delighted to hear that you found our service friendly and quick. Providing excellent customer service is always our goal, so it's great to know we met your expectations.
We really appreciate your feedback and look forward to helping you again soon! 😊
Shaedul is v kind and professional
Shaedul is v kind and professional
29 giugno 2026
Non scritta su invito
Risposta di O2 - London The O2
Hey Kiti,
Thank you so much for your amazing feedback! 💙 We love hearing that you're happy with your experience and enjoying all the benefits available to you.
If there's anything we can assist with, we're only a message or call away:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/3QPUDah
📘 Facebook: https://bit.ly/4faHjp0
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