O2 instore agent very helpful
L'azienda ha risposto
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Excellent service from Alejo, took his time to explain setting up my new IPhone from transferring my sim from my Android phone to my iPhone. Nothing was too much trouble, cannot thank him enough for... Leggi di più
L'azienda ha risposto
Had a really good experience with Alejo member of staff, he was very helpful, sorted my query out and was very patient, Would highly recommend him as one of the most helpful member of staff I’ve eve... Leggi di più
L'azienda ha risposto
Staff great Chat bot Crap
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Informazioni di contatto
U70, Paradise Complex, 17 S John St, L1 8BU, Liverpool, England, Regno Unito
- 0151 707 9996
4,9
Eccellente
90 recensioni
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Amazing really helpful and professional
Amazing really helpful and professional
15 giugno 2026
Non scritta su invito
Risposta di O2 - Liverpool One
Hello Hayley,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4aQk0PL
Facebook: https://bit.ly/43D70sT
Alejo was excellent
Alejo was excellent, smart and efficient, he provided excellent suggestions and solutions to my issues !!!
15 giugno 2026
Non scritta su invito
Risposta di O2 - Liverpool One
Hello Rukiyat,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4eHO5n4
Facebook: https://bit.ly/3QfJ4c5
Alejo was fantastic
Alejo was fantastic, knowledgeable and assisted with everything in a timely and professional manner. He was extremely polite and very patient with our enquiries which were a bit complex .
15 giugno 2026
Non scritta su invito
Risposta di O2 - Liverpool One
Hello Funmilola,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3QgRdwX
Facebook: https://bit.ly/4vbKVh8
Customer service with Alejo was very…
Customer service with Alejo was very professional
14 giugno 2026
Non scritta su invito
Risposta di O2 - Liverpool One
Hello Alison,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4xu4tyN
Facebook: https://bit.ly/4xrXYwq
Alejo was so patient with me and he…
Alejo was so patient with me and he knew just what yo do. 10 out of 10 ✅✅
13 giugno 2026
Non scritta su invito
Risposta di O2 - Liverpool One
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4ebRdaz
Facebook: https://bit.ly/4eqNgOk
Friendly and professional customer…
Friendly and professional customer service. ALEJO Solved my problem quickly
13 giugno 2026
Non scritta su invito
Risposta di O2 - Liverpool One
Hello Amy,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3S9RGSb
Facebook: https://bit.ly/4xtM9WJ
It was quick and easy.
It was quick and easy.
Matt was absolutely brilliant and funny. And so was the other 2 ladies. I definitely walked out smiling. Thanks.
11 giugno 2026
Non scritta su invito
Risposta di O2 - Liverpool One
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods. 💙
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3SrN8GI
Facebook: https://bit.ly/4urU4Bc
Excellent service by alejo solved a…
Excellent service by Alejo in the Liverpool one store solved a problem that no one else could sort really appreciate he's help.. he was patient and went above and beyond to resolve my issue... hope management at the store appreat what a though and professional employee they have in Alejo in customer service (hope I've spelt his name correctly) thanks again
8 giugno 2026
Non scritta su invito
Risposta di O2 - Liverpool One
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods. 💙
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4xgUSeO
Facebook: https://bit.ly/4xb3T93
Great service
Abbie Alejo and Matt worked tirelessly to solve my billing issue, I’ve struggled with phoning customer service in the past. Will definitely be coming back in in future.
5 giugno 2026
Non scritta su invito
Risposta di O2 - Liverpool One
Hi Ruby,
Thank you for taking the time to leave a review.
We're delighted to hear that Abbie, Alejo, and Matt worked tirelessly to help resolve your billing issue. We understand how frustrating billing concerns can be, especially when you've previously found it difficult to get the support you needed over the phone.
It's fantastic to know that the team took the time to assist you and were able to provide the help and reassurance you were looking for. Providing friendly, knowledgeable, and customer-focused support is what we strive for, so it's wonderful to hear that their efforts have given you the confidence to return to the store in the future.
We'll be sure to pass your kind feedback on to Abbie, Alejo, and Matt, who will be delighted to know that their assistance made such a positive difference to your experience.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4pKLEnF
📘 Facebook: https://bit.ly/4fiUXYx
Thank you for choosing O2.
Matt was amazing very helpful and…
Matt was amazing very helpful and sorted out problem straight away
3 giugno 2026
Non scritta su invito
Risposta di O2 - Liverpool One
Hi Danielle, thank you for taking the time to leave us a review! We're so glad to hear about your experience. If you need any help in the future, please don't hesitate to contact us using one of the following contact methods:
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone.
X: Send us a private message or mention us at: https://bit.ly/49BtDRU
Facebook: Send us a private message or mention us at: https://bit.ly/49G6eyS
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