O2 instore agent very helpful
L'azienda ha risposto
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Excellent service from Alejo, took his time to explain setting up my new IPhone from transferring my sim from my Android phone to my iPhone. Nothing was too much trouble, cannot thank him enough for... Leggi di più
L'azienda ha risposto
We came into the 02 shop in liverpool, having had changes on my phone from Sony that we didn’t make, after long calls to O2 & Sony, we came into to store at Liverpool & spoke with Alejo who helped... Leggi di più
L'azienda ha risposto
Staff great Chat bot Crap
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Informazioni di contatto
U70, Paradise Complex, 17 S John St, L1 8BU, Liverpool, England, Regno Unito
- 0151 707 9996
4,9
Eccellente
90 recensioni
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1st class employee
1st class employee
He went over and above to help me sort a few problems out with my phone well done
23 agosto 2026
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Risposta di O2 - Liverpool One
Hello Colin,
Thank you so much for your fantastic review!
We're absolutely delighted to hear about the excellent service you received. It's wonderful to know that our colleague went above and beyond to help resolve the issues you were experiencing with your phone.
Providing great support and taking the time to help our customers is what we strive for, so it's fantastic to hear that this made such a positive difference to your experience. We'll be sure to pass on your kind words and recognition.
Thank you again for taking the time to share your feedback. Reviews like yours really make our day!
Excellent service from Alejo
Excellent service from Alejo, took his time to explain setting up my new IPhone from transferring my sim from my Android phone to my iPhone.
Nothing was too much trouble, cannot thank him enough for his patience and support.
23 agosto 2026
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Risposta di O2 - Liverpool One
Hi Paul, thank you for taking the time to leave such a fantastic review and 5-star rating. We're delighted to hear that Alejo was able to make setting up your new iPhone a smooth and stress-free experience. Transferring data between devices can sometimes be challenging, so it's wonderful to know that Alejo's patience, support, and clear explanations made such a positive difference.
We'll be sure to pass your kind words on to Alejo. Thank you again for your feedback, and we hope you enjoy your new iPhone! 📱⭐
Alejc was very helpful and sorted out…
Alejc was very helpful and sorted out our issue straight away!
21 agosto 2026
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Risposta di O2 - Liverpool One
Hi Kelly,
Thank you for taking the time to leave such a wonderful review for Alejc. We're delighted to hear that he was able to assist you and resolve your issue.
It's great to know that you had a positive experience, and we'll be sure to pass your kind feedback on to Alejc. We remain committed to providing this high level of service whenever you need us.
If there's anything else we can help you with in the future, please don't hesitate to get in touch using one of the following contact methods:
Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
X: https://bit.ly/4gMqZfW
Facebook: https://bit.ly/4gd2Hvv
Abbie has great customer service and…
Abbie has great customer service and helped me resolve my billing issue
20 agosto 2026
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Risposta di O2 - Liverpool One
Hello Abbie,
Thank you for taking the time to leave us a review. We're delighted to hear that Abbie provided great customer service and was able to help resolve your billing issue quickly and efficiently.
I'll be sure to pass your kind feedback on to Abbie, who will be pleased to know she made a positive difference to your experience.
Thanks again for your review and for choosing us.
Staff great Chat bot Crap
17 agosto 2026
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Risposta di O2 - Liverpool One
Thanks for taking the time to leave us a review, really pleased our advisors have been able to help. Thank you for your feedback regarding chat bots, we're keen to know more so we can help put things right.
Please get in touch using one of the following contact methods to discuss this:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3UDLSRW
Facebook: https://bit.ly/4qmQh7L
More than one review:
Absolutely fantastic Alejo sorted my…
Absolutely fantastic Alejo sorted my phone perfectly so happy and he was such a lovely person
16 agosto 2026
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Risposta di O2 - Liverpool One
Thanks for the 5* review Eileen. We're thrilled to hear that Alejo was able to get everything sorted with your phone and that you had such a positive experience.
It's especially lovely to hear how highly you speak of Alejo personally as well as the service he provided. We'll make sure your kind words are shared with him, as we know he'll be delighted to receive this recognition.
Great service on my visit to store.
Great service on my visit to store.
I had an issue with my new ultra 2 watch and Alejo got it sorted and demonstrated how it worked, this has gave me great peace of kind.
16 agosto 2026
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Risposta di O2 - Liverpool One
Thanks for the lovely comments Simon. We're delighted to hear that Alejo was able to get the issue with your new Ultra 2 watch sorted and take the time to show you how everything works. It's great to know he was able to give you peace of mind and make your store visit such a positive experience.
We'll make sure your comments are shared with Alejo and the store team, as we know they'll really appreciate the recognition. Thank you again for sharing your experience and for choosing O2. 😊
Matt was really helpful and patient
Matt was really helpful and patient. He understood my needs and was able to explain everything in a way I could understand. I was so pleased with his customer service it was a pleasure to meet him. Please thank him.
14 agosto 2026
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Risposta di O2 - Liverpool One
Hey Jean, we're delighted to hear that Matt provided such helpful and patient service. Taking the time to understand your needs and explain everything clearly is exactly the kind of customer experience we strive to deliver, so it's fantastic to know he made such a positive impression.
Thank you for taking the time to share your feedback and for recognising Matt's excellent customer service.
Matt was amazing
8 agosto 2026
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Risposta di O2 - Liverpool One
Hi Angela, thank you for taking the time to leave us a review. We're so glad to hear you had a great experience with Matt. If you require any assistance in the future, please feel free to reach out using one of the following contact methods:
Call: 202 (free of charge) from your O2 mobile or 0344 809 0202 from any other phone
X: https://bit.ly/4bCWt5x
Facebook: https://bit.ly/4bFnJ3d
Instagram: https://bit.ly/4wKoZdT
Respectfully dealt with by both staff…
Respectfully dealt with by both staff patience with the system and problem fully resolved
6 agosto 2026
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Risposta di O2 - Liverpool One
Hi Lynne and thank you for your review. We're happy to hear that our team was able to fully resolve your issue and that you were happy with the support you received. We really appreciate you taking the time to recognise the team's efforts and share your experience with us.
Alejo was very polite and informative
Alejo was very polite and informative, job well done thank you
3 agosto 2026
Non scritta su invito
Risposta di O2 - Liverpool One
Hi James,
Thank you for taking the time to leave a review.
We're delighted to hear that Alejo was polite, informative, and able to provide the support you needed. Providing friendly, knowledgeable, and professional service is what we strive for, so it's wonderful to know that your experience was such a positive one.
We'll be sure to pass your kind feedback on to Alejo, who will be delighted to hear that his assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4g8iADk
📘 Facebook: https://bit.ly/3TBB8TM
Thank you for choosing O2.
Alejo and Jade were the best 2 o2…
Alejo and Jade were the best 2 o2 employees ive ever been served by
1 agosto 2026
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Risposta di O2 - Liverpool One
Thank you for your feedback Harold and pleased to hear that Alejo and Jade made such a positive impression and delivered service that stands out as the best you've received from O2. We'll make sure to let them know to make their day and thanks for sharing your experience with us.
Mat has been amazing with us very…
Mat has been amazing with us very helpful and great at his job . Thank you xx
31 luglio 2026
Non scritta su invito
Risposta di O2 - Liverpool One
Thank you for your review Francs, and we're pleased to hear that Mat was able to help you with your query, leaving a positive experience. Thank you for taking the time to share your experience with us and for choosing us.
Matt is amazing and helpful
Matt is amazing and helpful. He helped me settle my account with O2. All the staff are helpful and nice.
31 luglio 2026
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Risposta di O2 - Liverpool One
Thank you for your review Reshma and happy to hear that Matt was able to help you settle your O2 account and provide a positive experience. It's also wonderful to know that you found our team helpful and friendly. We really appreciate you sharing your experience with us and thanks for choosing O2.
Very helpful service from Matt
Very helpful service from Matt, highly recommend
31 luglio 2026
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Risposta di O2 - Liverpool One
Thank you for your review Max and pleased to hear that Matt was able to provide such helpful service. We appreciate you taking the time to share your experience and thanks for choosing O2.
Had an issue with network went into…
Had an issue with network went into shop Matt fixed it in 10 minutes outstanding
28 luglio 2026
Non scritta su invito
Risposta di O2 - Liverpool One
Copilot said:
Hi Graham,
Thank you for taking the time to leave a review.
We're delighted to hear that Matt was able to fix your network issue in just 10 minutes. We know how frustrating service problems can be, so it's fantastic to hear that Matt was able to quickly identify the issue and get everything sorted for you.
Providing knowledgeable, efficient, and effective support is what we strive for, so we'll be sure to pass your kind feedback on to Matt. He'll be delighted to know that his assistance made such a positive impression.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4pOU0ec
📘 Facebook: https://bit.ly/4fBV00t
Bill Confusion
Alejo was very Helpful and got the Problem solved.
27 luglio 2026
Non scritta su invito
Risposta di O2 - Liverpool One
Hi Sean,
Thank you for taking the time to leave a review.
We're delighted to hear that Alejo was very helpful and was able to get your problem solved. We know how important it is to receive quick and effective support, so it's wonderful to know that Alejo was able to assist you and make your experience a positive one.
We'll be sure to pass your kind feedback on to Alejo, who will be pleased to hear that his help was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4c8YTZF
📘 Facebook: https://bit.ly/4wtGIGv
Very pleased with the service from…
Very pleased with the service from Abbie today.
27 luglio 2026
Non scritta su invito
Risposta di O2 - Liverpool One
Hi Peter, thank you for taking the time to leave a review.
We're really glad to hear that you were happy with the service you received from Abbie and that she made such a positive impression during your visit.
We'll be sure to pass your kind feedback on to Abbie.
If you do need anything in future, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3TGFNnk
Facebook: https://bit.ly/3RvnKA0
I had an excellent welcoming experience…
I had an excellent welcoming experience with experienced staffs at O2. Especially with Matt and Ruby , they were good representatives and professional in dealing with my issue . I just would like to thank them for their cooperation and help .
24 luglio 2026
Non scritta su invito
Risposta di O2 - Liverpool One
Hi and thank you for your review. We're happy to hear that Matt and Ruby were professional and able to assist you with your issue. We'll make sure your kind words and appreciation are passed on to them and thank you for taking the time to share your experience with us.
Matt was very helpful and polite
Matt was very helpful and polite. He made my swap over very fast & painless
24 luglio 2026
Non scritta su invito
Risposta di O2 - Liverpool One
Hi Julia, thank you for your lovely feedback. We're pleased to hear that Matt was able to help and make your swap over quick and painless. Thanks again for taking the time to let us know about your experience.
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