There was a glitch with my machine. It worked perfectly, though. I told nullify that it did not need replacement. I received a new machine regardless. Customer service has not been lost with this comp... Leggi di più
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Superb company. I made an error when I first ordered and Lindsey immediately helped me. Some companies do not respond so quickly. I bought both products for wrinkles for me and my sister. Lindsey ex... Leggi di più
I ordered a cellulite machine from Nulife Beauty in December 2022 and started using it in late March 2023. However, my machine suddenly stopped working on April 24, 2023. I called NuLife Beauty and... Leggi di più
Buyer beware—this item though shipped from Texas USA must be returned to Canada! Not a good thing because of the additional (international) shipping costs and time to go through customs. Buy from ano... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
NuLifeBeauty was started with the sole purpose to offer revolutionary beauty products for all the women (and even the men) around the world. We want to help our customers feel young and beautiful again. To have all the confidence in the world every single day, no matter what situation they are in. We believe 100% in our products and we think you are going to love them! If you ever need help with anything feel free to send us a message at help@nulifebeauty.com!
Informazioni di contatto
-, -, -, Canada
- +1 (877) 977-6336
- help@nulifebeauty.com
- www.nulifebeauty.com
3,8
Molto buono
65 recensioni
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Scammers
Scam, they ship defective products that stop working on or before their 30-day warranty expires. They do not provide a return shipping label, you have to pay it yourself and even though they claim to be located in TX they make you send the return item to Canada?! Which costs almost the same as one of those little defective machines. If you paid with PayPal, they won't help since September 2022 they do not cover shipping for buyers. They promise they will issue a voucher for $30 if you pay for a shipping label yourself but that doesn't guarantee you will get that amount or what you paid for the item/s. Save yourself lots of headaches and mostly GASLIGHTING from this scam company, yes they will say you are the problem not them. Scammers!
1 marzo 2023
Non scritta su invito
Risposta di Nulifebeauty
Hello Joseph,
You initially emailed us stating that both products you purchased from us stopped working and requested a refund. While it's uncommon that both would stop it's not impossible.
We informed you that usually we replace defective products however we agreed to issue you a refund for both of your orders without you having to return the products and requested a video from you to verify the problem. You sent a video of only one product and weren't willing to send for the other one.
Thus we requested that you return the other product back to us if you wished to receive a refund for it. Yes, our return center is in Canada at the moment, however we informed you about the cheapest shipping, which is approximately $14. The shipping to our Texas warehouse is about $11.
You are more than welcome to reach out to our support team to verify the issue and we would gladly refund you for your products.
Thank you,
-NuLifeBeauty Team
Love the machine
Love the machine , works great , I had a lil issue but she helped me sooo fast really good customer service . Love it 👌🏼
31 gennaio 2023
Non scritta su invito
If I could give them 0 stars I would
If I could give them 0 stars I would. TOTAL SCAM COMPANY!!! Please do yourself a favor DONT WASTE YOUR MONEY OR TIME WITH THIS COMPANY!! Luckily my bank refunded my money once I placed a fraudulent claim against them. I wished I read others reviews on how TERRIBLE this company was before I ordered but unfortunately it was too late. Trust me you'll have to go thru your bank to recovery your money and allow your bank to go after them. In response to their reply because I don't see a reply button. I purchased the item on the 13th and received NO confirmation of anything until I contacted them on the 20th to find out why my item hasn't shipped or no update on the delivery then I was told that they don't have anyone in their warehouse on the weekdays and that its a busy season for purchases. So if that's the case then why don't you update people who purchase items from your website of that. Then when I formed them that I didn't want the item they informed me that they will make me my order a priority and as well offer my a code for future purchases and 10% off my next purchase. I then told them again to pls just refund my money numerous times after that and they refused to do it. So as a result I had to go thru my bank to get my monies refunded. Once again BUYER BEWARE DONT PURCHASE FROM THIS SCAM COMPANY❗️❗️ I WILL NO LONGER RESPOND BACK TO THEM BECAUSE I'VE MOVED ON FROM IT❗️ GOOD LUCK VIEWERS
13 gennaio 2023
Non scritta su invito
Risposta di Nulifebeauty
Hi Ms Kilani,
Your order was shipped out 4 days ago, and you placed your order about a week and a half ago. We did notify you that it was a peak period and orders can take up to 3-5 business days to ship out, which is what happened in your case.
When you emailed us, your order had already shipped out. It was in the hands of USPS and we unfortunately couldn't stop it any more. The order has been delivered on the 28th. Overall, it has taken about 2 weeks which is what our estimated Free Shipping delivery time is.
We explained all this to you a few times. We also agreed to provide you a full return once you refuse the package at the delivery and the tracking updates to state that the order is being returned to sender.
We're certainly not trying to scam you.
Please understand that Q4 was one of the busiest periods for online stores and we're still affected by that, especially with our Clearance Sale running at the moment.
-NuLifeBeauty Team
Horrible experience .
Horrible experience .
The device arrived damaged .
The device did not work . Then they did not want to do a return . They make you pay for the return shipping . They have agents in another country .these agents say they have to review it and then they email you back days later .
3 novembre 2022
Non scritta su invito
Risposta di Nulifebeauty
Hi Jackie,
At the time of your email you were outside of the return window. Our policy is that we exchange defective units outside of the return period, however we cannot accept a return. This is fairly standard with most businesses.
In your case however, we agreed to make an exception and accept a return and an exchange for a different item. We also offered to fix your product.
We do feel that this review is a bit disingenuous about your experience with us.
-NuLifeBeauty Team
Waste of money
Ok, so as I promised before I decided to post a new review about Nulifebeauty cellulite and fat burner. I've got device in January and I wanted try it on my double chin ( I have been struggling with excess fat there despite being an active person ).
Honestly? Big nope. After using it basically 4-5 days per week for about 40 minut each session with special gel I can tell you that it is not worth it. Just does not work. It didn't even remove inch of my double chin.
28 settembre 2022
Non scritta su invito
Risposta di Nulifebeauty
Hi Magdalena,
We're very sorry to hear that you didn't see any results with your product!
Our device uses low-frequency ultrasonic waves (basically sound waves) to target and break down the fat cells underneath the skin. This is the exact same ultrasonic cavitation technology used in professional spa salons.
With a balanced diet, and plenty of water intake, everyone should be able to see some results. Please note that the device only works on the subcutaneous layer of fat, the one right underneath the skin. It won't impact any visceral fat in your body.
We've had plenty of customers who have seen a noticeable difference!
If you would like, send us an email and we would love to give you some more tips and tricks on how to maximize your results!
Thank you,
-NuLifeBeauty Team
I must say I was very skeptical after…
I must say I was very skeptical after reading all the negetive reviews, and although the shipping time was horrible the products are amazing, I got 3 of their products and I have had great results including the IPL hair removal , I almost never shave now and thats what I wanted. I used the The Ultrasonic Fat & Cellulite Burner. and results are very good, and its so nice to be able to do this treatment in my own time in the comfort of my home. Also I used the ULTRASONIC FACE SCRUBBER & EXFOLIATOR which I also love...I am 59 years old and had some terrible lines around my eyes but now they have almost all gone.
I am a real person and this is a real review
Not a fake for the website..
24 settembre 2022
Non scritta su invito
I would love to give them ZERO stars if…
I would love to give them ZERO stars if I could. All there products are 🗑 they don't work. And I even sent in photos. They went on saying you have to be consistent... I am and still nothing. It's the fact they lie about a 30 to 90 day return policy. They are scammers and just steal your money don't ever waste your money with this company. 105.00 and plus down the drain. Then they want you to return it to Canada when that's going to cost you like 80.00 or more...
There are emails about this.
12 settembre 2022
Non scritta su invito
Risposta di Nulifebeauty
Hi DG,
We're very sorry to hear that you are not satisfied with your purchase!
We don't have enough information from your review to locate your order. However, all our products' return policies are listed either on the product page itself or our Return Policy page.
We do not lie about our 30 Day Return period and we often give extensions to customers who request it.
Our return center is currently located in Canada, we do mention this in our return policy as well. Also, we recommended for you to use the cheapest service which the majority of our customers use with USPS that costs $14 for packages up to 4lbs.
Please send our support team an email so we can look into your case!
Thank you,
-NuLifeBeauty Team
Nulife is a scam
Nulife is a scam, they are the worst. Do not waste your money. Once they got your money, they never want to return to you. their products have very bad quality. If I can give negative review, I will. They asked me to send their damaged and junk items by my own costs. I was not supposed to send back by my own costs due to damaged products, but in order to close the deal, I compromised. It was even an international shipping. Now they claimed I did not send them back all the damaged items which they never mentioned I need to keep all their junk products forever. The first time when item broke, they sent me a replacement. within 5 time uses and within 30 days, the item broke again. However, I threw the first damaged item. they never told me I should keep the damaged item when they sent me the replacement. It costs me so much time and energy just because of their unethical business. I will file more complains and reviews. People please be careful with this kind of fraud.
29 luglio 2022
Non scritta su invito
Risposta di Nulifebeauty
Hi Cathy,
We're very sorry to hear about the experience you've had!
Our policy is to replace or accept a return for all defective items if they are within their return window. However, outside of the return window we only exchange defective units and we cannot offer a full refund. It's possible an exception was made in your case, do this depending on the circumstances.
We don't have enough information from your review to locate your order.
Please email our support team and let us look into your case!
Thank you,
-NuLifeBeauty Team
Stopped working
After few days the product stopped working. Cheap product. Don't waste your money.
11 luglio 2022
Non scritta su invito
Risposta di Nulifebeauty
Hi ML,
We're very sorry to hear that your product stopped working!
We've identified a defect in one of the power cords of a couple of our products. We've already reached out to many known affected customers and are reaching out to all others in order to replace the defective cords.
If this issue has affected you, please reach out to us as soon as possible and we will gladly replace the defective unit free of charge!
We are a fairly small business and unfortunately couldn't identify this issue earlier. However, we are doing our best and are actively working to resolve this problem.
Again, we're extremely sorry for this inconvenience.
Please do reach out to our support team!
Thank you,
-NuLifeBeauty Team
I had stubborn fat around the stomach area.
I had stubborn belly fat around the stomach area. No matter what I did it would not go away. I used Nulife for one month, and my stomach is almost flat. Now remember, nothing I tried worked before. I would recommend this to anyone. Well worth it, and well worth the price.
25 giugno 2022
Non scritta su invito
Buyer beware—this item though shipped…
Buyer beware—this item though shipped from Texas USA must be returned to Canada! Not a good thing because of the additional (international) shipping costs and time to go through customs. Buy from another source so that if you’re not satisfied your return is less costly!!!!
18 maggio 2022
Non scritta su invito
Risposta di Nulifebeauty
Hi Brandi,
Sorry to hear that you didn't have a good experience with your purchase and wanted to return it!
It's true that our return center at the moment is in Canada and all used returns must go there as per our Return Policy. However, our team also recommended you the most cost effective service to use with USPS, which would've cost you approximately $14.
In this case we believe that our request for the return is very reasonable.
Thank you for your understanding!
-NuLifeBeauty Team
Poor business practice
My review is not product based but service based. I ordered my machine over the weekend and then this morning, I received an email station their "system" considered me suspicious. They requested I send the a photo of myself holding my credit card. Absolutely not! Are you kidding me?! No body does that not even the federal government. I emailed them back as well as sent them my personal business website and tge response I received was...your order has been canceled due to being suspicious. What exactly make a person suspicious for ordering a fat reducer? Highly unacceptable, rude and poor business practice. I will take my business elsewhere and so will all my friends. I Absolutely, do not recommend doing business with this particular company.
25 aprile 2022
Non scritta su invito
Risposta di Nulifebeauty
Hi Anna!
Sorry about this inconvenience!
Like we explained, our Fraud Analysis system, which is provided by our payment processor that works with Visa, Mastercard, Amex, etc., has marked your order as a potential risk of fraud.
This of course, can happen to anyone, as false positives do occur from time to time, however just to be safe we had to cancel your order. This is very standard procedure with most merchants.
The initial email we sent was a request for proof that you own the credit card and that it's really you, we didn't ask for you to hold the card but rather a picture of the card with only the last four digits shown so we can verify.
We also did explain to you that false positives do happen from time to time and offered you a discount on a replacement order, which you declined.
This offer still stands if you do change your mind, please just send us an email!
Again, apologies for any inconvenience or confusion!
-NuLifeBeauty Team
I love the machine but it stopped…
I love the machine but it stopped working after 1 week. I emailed Nulifebeauty to return and possibly have a replacement sent.
23 aprile 2022
Non scritta su invito
Stopped working
I never right a review however after using it for 7 days it has stopped working, it turns on then shuts off automatically and doesn’t work , I will be returning it as it has been too soon for me to see results, I was hoping to write a great review
7 aprile 2022
Non scritta su invito
Risposta di Nulifebeauty
Hi Lori,
We're very sorry to hear that your device is not working!
Please reach out to our support team and they will be able to assist you with a replacement unit if necessary!
Thank you!
-NuLifeBeauty Team
I just received my nulife beauty…
I just received my nulife beauty cellulite and fat burner device and I've used it 1 time on my thighs. I can tell a difference already in just 1 use. I was very skeptical at first but next day after 1 use some how my thighs felt tighter. I can't wait to see results after 2 week use.
12 marzo 2022
Non scritta su invito
If I could give negative I would.
If I could give negative I would.. do not order from this company, it’s a joke!! They don’t want to refund your money on a broken product, plus it’s a piece of junk!! I get the same email over and over again asking for a video that I already sent!! They obviously are stupid!
1 marzo 2022
Non scritta su invito
Risposta di Nulifebeauty
Hi Jodi,
We’re very sorry to hear about your experience with us, however we believe we’ve done our best to assist you.
You reached out to us stating that your product was defective, we offered to replace it free of charge if you could provide us a video to show that it’s defective. In the video you sent us, you were using the device incorrectly so we provided some further clarification on how to use the device and how it works, and again requested another video to verify it’s working correctly.
Unfortunately, you didn’t seem interested in giving it a try again which is when we offered you to return it for a full refund.
We do really try to make sure every one of our customers has a positive experience with us but unfortunately in your situation this wasn’t the case. We do sincerely apologize for this and we hope you can understand our side of things as well.
Thank you,
-NuLifeBeauty Team
Product is just dumb
Product is just dumb. Don’t waste your money and customer service is so rude to get a refund! Just give me back my money. Dam. Stop asking for videos.
DONT GET
20 gennaio 2022
Non scritta su invito
The product is faulty
The product is faulty. Stops working after minimal use.
9 gennaio 2022
Non scritta su invito
Risposta di Nulifebeauty
Hi Ursula,
We’re sorry to hear that you are having issues with your product!
All our products have warranty on them and we can replace any defective ones free of charge. Please reach out to our support team and they will be able to assist you with this!
Thank you,
-NuLifeBeauty Team
Ordered the ultrasonic 3 in 1 device…
Ordered the ultrasonic 3 in 1 device and never received it. Called and emailed the company several times and was never issued a refund. Company claimed it was delivered and didn't require a signature and wasn't their responsibility. Very unethical company and very disappointed
8 dicembre 2021
Non scritta su invito
Risposta di Nulifebeauty
Hello Jessica,
We do believe this review is a bit misleading and not accurate to the whole situation.
You ordered from us in August and opted out of the Shipping Insurance option, which covers stolen packages marked as delivered. In your case, unfortunately, this is exactly what happened. The package was delivered but was most likely stolen after.
We did inform you that we don’t cover stolen packages without Shipping Insurance, however we did offer you a special discount on a replacement one, with a signature request and expedited shipping on us. We felt that this was reasonable, unfortunately you refused this and proceeded to leave a few negative reviews online, again not outlining the whole situation.
After a bit of back and forth, we issued a refund (in terms of a chargeback), and even offered you a replacement package with an additional item from our store (slimming gel) for free to make up for the whole situation. However you refused this as well.
We’ve done our best to offer favourable solutions for you and you have declined every single one. Leaving negative reviews about us at this point is fraudulent behaviour.
Happy Holidays,
-NuLifeBeauty Team
Rude customer service
Rude customer service. It takes sooooo long to use the device because it’s soo small and they won’t give me a refund unless you send them pictures of your body!!! That is a violation of your privacy. This is illegal and I’m contacting the FTC!!!!!!
19 novembre 2021
Non scritta su invito
Risposta di Nulifebeauty
Hello N.A. J,
We’re very sorry to hear about your experience with us. We weren’t able to find your ticket/email in our system and it seems you didn’t respond to our request for more information on Trustpilot.
However, if you are not satisfied with your product and you are within the return period you can still return it to us. All you need to do is ship it back to us with all the original packaging and accessories that come in the box.
Please send us an email so we can resolve any confusion and process the return for you!
Thank you,
-NuLifeBeauty Team
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