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Valutata 5 stelle su 5

There was a glitch with my machine. It worked perfectly, though. I told nullify that it did not need replacement. I received a new machine regardless. Customer service has not been lost with this comp... Leggi di più

Valutata 5 stelle su 5

Superb company. I made an error when I first ordered and Lindsey immediately helped me. Some companies do not respond so quickly. I bought both products for wrinkles for me and my sister. Lindsey ex... Leggi di più

Valutata 5 stelle su 5

I ordered a cellulite machine from Nulife Beauty in December 2022 and started using it in late March 2023. However, my machine suddenly stopped working on April 24, 2023. I called NuLife Beauty and... Leggi di più

Valutata 1 stelle su 5

Buyer beware—this item though shipped from Texas USA must be returned to Canada! Not a good thing because of the additional (international) shipping costs and time to go through customs. Buy from ano... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di prodotti di bellezza e per il benessere

Scritti dall'azienda

NuLifeBeauty was started with the sole purpose to offer revolutionary beauty products for all the women (and even the men) around the world. We want to help our customers feel young and beautiful again. To have all the confidence in the world every single day, no matter what situation they are in. We believe 100% in our products and we think you are going to love them! If you ever need help with anything feel free to send us a message at help@nulifebeauty.com!


Informazioni di contatto

3,8

Molto buono

TrustScore 4 su 5

65 recensioni

5 stelle
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3,8

Tutte le recensioni

(65)

10 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Customer service not lost

There was a glitch with my machine. It worked perfectly, though. I told nullify that it did not need replacement. I received a new machine regardless. Customer service has not been lost with this company.

22 settembre 2026
Valutata 5 stelle su 5

Brava! Do yourself a favor.

Brava, brava, brava! I purchased the three-in-one system in January 2026, and it has delivered the results Nulifebeauty, (Nulife) promised. I am a very satisfied customer—and now a returning one. Before buying, I researched three devices from different companies and chose Nulife because of their timely, thorough, and consistent customer service. The other options didn't measure up. After my purchase, I reached out with many questions, and each one received a detailed and timely response. These days, when customer service is often reduced to bots and automated replies, I appreciate companies that don't cut corners and employ support that know their product, how it works and can respond to questions and concerns with knowledge based answers. Nulife beauty has exceeded my expectations, and I remain a very satisfied customer. As will you.

6 agosto 2026
Non scritta su invito
Valutata 1 stelle su 5

Ripoff…

Received item without remote control that it was supposed to have - had to plug into outlet to use, Tried to reach someone, but got no response. Soon "infrared" went out, but again could not reach anyone. This place is a total ripoff.

2 novembre 2025
Non scritta su invito
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Risposta di Nulifebeauty

Hi Beverly,

We’re sorry to hear about your experience, but we’re currently unable to verify this review against any order in our system.

We searched using the name provided on Trustpilot and could not locate a matching order. We also requested additional information through Trustpilot so we could look into this further, but unfortunately we have not received a response.

It’s possible this review may have been left for the wrong company, or that the order was placed under a different name or email address. Could you please double-check your order details and contact us directly at help@nulifebeauty.com with your order number or the email used at checkout?

If this review was left in error, we kindly ask that you remove or update it, as we have no record of this purchase and have not been given enough information to investigate or assist.

We’re always happy to help once we can verify the order.

Thank you!
-NuLifeBeauty Team

Valutata 5 stelle su 5

You can see results after first use


I rarely leave reviews, but this company just won’t leave my mind. I’m already waiting for my third order and I’m over the moon with joy. The first time, I got the Ultrasonic Fat & Cellulite Burner and the 5-in-1 Facial EMS Rejuvenation Beauty Device. You can see the results from the 5-in-1 Facial EMS after just one use, and with the Cellulite Burner, even the fat under the skin becomes noticeably softer.

I lost my first set and forgot the company name, so I decided to order something similar on Amazon. I received a 5-in-1 Facial EMS Rejuvenation Beauty Device, but it was from a different company and worked completely differently. I ended up burning my skin — it looked exactly the same on the outside, but it didn’t perform its functions like the NuLifeBeauty version.

Luckily, I came across the original company online again and immediately reordered their devices because they really impressed me the first time. I’ve never experienced results like this anywhere else. The effectiveness is just like in a professional salon!

This is now my third purchase, and I’m really excited to try the IPL Laser Hair Removal Handset. I wish this company all the very best. They truly make high-quality products! Thank you so much!

6 aprile 2026
Non scritta su invito
Valutata 5 stelle su 5

Superb company

Superb company. I made an error when I first ordered and Lindsey immediately helped me. Some companies do not respond so quickly. I bought both products for wrinkles for me and my sister. Lindsey explained the process and helped me right away. You won't go wrong ordering from here. Superb customer service. Thank you for your service.

2 aprile 2026
Non scritta su invito
Valutata 1 stelle su 5

I received the LED FACE MASK WITH…

I received the LED FACE MASK WITH ATTACHING NECK LIGHT. I tried it on and could not get it off fast enough, the small button type inserts that you put into the slots are so painful that I can't believe ANYONE would ever put this on unless they are just really mad at themselves. Getting Customer Service to answer is a complete joke, I have tried over 10 times and no one is available. DON'T BUY THIS PRODUCT.....IT HURTS!

26 marzo 2026
Non scritta su invito
Valutata 5 stelle su 5

Works Wonders

I purchased the NuLifeBeauty™️Ultrasonic Fat & Cellulite Burner in 2020 and love it. I've experienced a decrease in fine lines on my face and neck, and my complexion is more even. I use it on my belly as well and have noticed improvement on fat, look, and texture.

15 gennaio 2025
Non scritta su invito
Valutata 5 stelle su 5

I love the 6 in 1 cavitation machine…

I love the 6 in 1 cavitation machine they have. I had it for about 2 months now and It has been a total game changer for me. It really is a professional grade tool and it works quick!

My face and jawline already look firmer and my neck feels tighter. I also love the cellulite treatment features. I followed a couple of tutorial videos first I work with the cellulite pads then I switch to the six-diode body wand for about an hour. The difference is fantastic!

A crucial tip for using RF cavitation machines is to stay well hydrated because the treatment can feel like it’s burning if you aren’t.

My first ever spa session was at an upscale place where the technician measured my hydration before she would even begin. After a week of eating watermelon every day, she said I was the most hydrated client she’d worked on (second only to a naturopathic doctor).

For best results spend at least a week loading up on water rich foods like watermelon, cucumbers, strawberries, grapes, and drink lemon water or rooibos tea. Elevate your cellular hydration first and you’ll see amazing results!

On a side note I had a small issue with the vacuum function which customer support was able to resolve for me very quickly!

10 luglio 2025
Valutata 5 stelle su 5

Amazing customer service

First off I loved my product! I was 2 weeks into I my treatment when my device stopped working. I reached out to customer service, was connected with Stephanie, and she was so amazing. She was easy to work with, she was kind, patient, and responded to my every concern. I give her a 10 star.

21 luglio 2025
Non scritta su invito
Valutata 5 stelle su 5

Stephanie Collins is stellar and…

Stephanie Collins is stellar and deserves a bonus/raise/promotion for the tenacity, follow through, and communication with me and SPEEDX, a greatly flawed delivery service. Stephanie kept me informed about the status of the issues with SPEEDX and worked to get my order delivered. Were it not for her, I would still be looking for my order. Kudos to Stephanie

24 luglio 2025
Non scritta su invito
Valutata 1 stelle su 5

DO NOT BUY FROM THIS COMPANY

DO NOT BUY FROM THIS COMPANY. They sent me a mask. I talked my friend into buying one her’s did not come in a box. After reading the reviews I see why. I used it for a year then it stopped working. They sent me a new and upgraded one. I was SO happy. But this one had an even lesser shelf life. It worked for 3 months then it started shorting out in me. So you wiggle the remote and it turns off and on. I am an electrician my husband electrical engineer. I told them what to send me so it would work. Which was not a new mask but new remote and plug. Btw. The 1st plug sparked when I plugged it in. They did not do that. They sent me a new remote and wanted me to use the faulty plug including the one that sparked when I plugged it in! Then they sent me the battery. It didn’t work. Because the remote was fried due to the plug. So my husband and I took the plug apart and found SEVERAL faulty problems with just their remote. Each time there was a problem we had to videotape it and send it to us. The CS rep was nice but she insisted that I didn’t know how to plug in something. Then once we showed how faulty it was made they did not want to send me anything because I didn’t want it. And get this! They said sorry we aren’t sending you a new unit (which I didn’t want because it’s made bad) and they weren’t going to give us back our money. And here is the thing! They offered me a discount on my “future” purchases with them. The funny thing they NEVER asked me to send anything back. Because it’s a price of junk and they didn’t want it. I would say. If you purchased through them go to your bank and report fraud and your bank will give you back your money. DON’T BUY FROM THEM. So, I started the process of getting my refund back with my cc company. And I have ALL the emails and recordings, even of me and my husband taking it apart and showing them what is wrong with their board. If you bought it. Return it because it won’t work for long and they will NOT give you your money back. And even though they are a AMERICAN company. ALL other products are from China. Need I say more. You’d be better off going on Amazon and buying it from China for $20 and that one would actually last you longer than the crap that Americans are selling to other Americans.

3 luglio 2025
Non scritta su invito
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Risposta di Nulifebeauty

Hi Angel,

We take exception to several points in this review and want the record straight:

• Two complete replacements and a spare remote & power cord free of charge. After each reported failure we shipped new hardware at our expense, without waiting for the old items back. Most brands stop at one swap.

• No accusations, just facts. We asked for brief videos of the mask, cord, and remote plugged together so our engineers could see which part was failing. That’s routine troubleshooting, not an insult to anyone’s electrical skills.

• Refund was on the table. When the second set failed, we gave a clear choice: full refund upon return of the parts or another replacement. You opted for the replacement.

• Hassle-free from day one. We deliberately waived return requirements to save you the inconvenience—yet every replacement still arrived at our cost.

• Six years in business, thousands of masks sold, no pattern of this defect. Your case is literally the only instance of repeated controller failure we’ve seen, which is why we pressed for detailed evidence before sending a third full kit.

If you now prefer the refund, simply return whatever components remain and we’ll credit the original payment in full. Our support team will reach out to you.

Thank you,
-NuLifeBeauty Team

Valutata 5 stelle su 5

I recently purchased the NuLifeBeauty…

I recently purchased the NuLifeBeauty device. First, I want to say that using the device alone will probably give you results however, for the most efficient and best results you should still workout and eat well. After 3 weeks of using it I can definitely see a big improvement.

Second, I had some issues at the beginning with understanding on how to use it so, I emailed customer support and they were so responsive and so helpful, I give support 5/5 starts.

Anyways, I highly recommend this device!

17 febbraio 2025
Non scritta su invito
Valutata 1 stelle su 5

Can anyone provide me with a return…

Can anyone provide me with a return shipping address?? I have reached out to the company numerous times for a return shipping address and they gave me a song and dance each time the last couple emails so they wanted pictures of the damage box and all of the laser machine which I’ve sent them a couple times now, and still have not received any return address of where to ship the item back??!!!?????!!!!
No matter what I am getting my money refunded because I have contacted them way in advance requesting this and they are trying to delay it so that I cannot get my money back which is not going to happen because I have saved all the documentation showing that I have asked for this repeatedly!!! But they refused to give me the return shipping address, so I can send this item back and get my money refunded!!!
DO NOT ORDER FROM THIS COMPANY!!!!

14 gennaio 2025
Non scritta su invito
Logo di Nulifebeauty

Risposta di Nulifebeauty

Hi Julie,

This is absolutely false.

We've provided you the return address already multiple times and we've informed you that we will issue you a full refund once we receive back the package.

We have all the emails back and forth with you. Not really sure why you would claim that we didn't, when we have the clear proof, and you do as well.

The package was very slightly damaged in shipping which is true, but the product works as you confirmed. We did apologize for the way the box arrived and offered to give you a partial refund of 20% for that if you wanted to keep the product. We also informed you that we will replace the product free of charge if it was damaged, however it wasn't.

You wished to still return the product back to us. We provided you the return instructions including the address multiple times in all our emails back and forth. But like we said, it's our policy that the customer covers the return shipping costs. The return label to our US warehouse is about $10-15 and it's quite close to you.

We did even agree to waive any processing and restocking fees for you.

Your review is completely false and unfair.

It seems to us that you are trying to purposefully damage the reputation of a small business with a bad review because you didn't get your way.

We've been extremely fair to you and offered many solutions.


Best Regards,
-NuLifeBeauty Team

Valutata 1 stelle su 5

this comany is crap

If i could give this company a negative 10 stars i would. They missed half my products and what did arrive broke in a day. over two weeks of run around "oh we resent the stuff, oh we will send a new part, oh oops sorry it didn't get sent let me resend that again" This company is crap, their products are crap.

16 luglio 2024
Non scritta su invito
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Risposta di Nulifebeauty

Dear Kandy,

Thank you for sharing your feedback. We are very sorry to hear that you were dissatisfied with your experience, and we’d like to address the concerns raised in your review, as it doesn’t accurately reflect the steps we took to resolve the situation.

When you placed your order, we had to ship the two gels separately from the rest of your items due to packaging constraints, to ensure all products were delivered safely. While your packages were delivered within three days of each other, we understand this caused confusion, and when you reached out to us, we immediately informed you about the separate shipment.

Later, when you mentioned that your device was not working as expected and that you didn’t receive the gels, we worked with you to verify the situation. To resolve your concerns, we sent you a brand-new package that included the gels, as well as a replacement power cord for your device. This package was shipped promptly and delivered within five days.

When you continued to express dissatisfaction, despite our efforts to resolve the matter, one of our customer service managers personally stepped in. Even though you had opened a dispute at this point, we sent another new package as a goodwill gesture to improve the situation and ensure you were taken care of.

Ultimately, the refund from the dispute was processed, and we understand that you were able to keep all the products we sent as well. While we respect your feelings, we believe we made every effort to address your concerns and resolve the matter fairly.

We sincerely apologize if our communication or processes fell short of your expectations. Customer satisfaction is incredibly important to us, and we take your feedback seriously to improve.

Best Regards,
-NuLifeBeauty Team

Valutata 1 stelle su 5

Terrible customer service and product doesn't work

I have been with customer service for a few days now. I've sent videos and proof the product doesn't work. Kathy Williams keeps dodging my question about where I can return the item. I followed their return policy and I am doing everything they said for me to do. Kathy won't tell me where to Return it because it's broken and I am very unhappy with my device. I have reached out to legal counsel because they are in violation of their own policy. There are other customers dealing with the same thing so this is cause for a class action lawsuit. If Kathy doesn't reply, I will take legal action because I paid a lot of money for a device that doesn't work.

8 maggio 2024
Non scritta su invito
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Risposta di Nulifebeauty

Hi Janet,

We don't believe this review accurately describes the situation at all.

You reached out to us stating that your product wasn't working correctly. Kathy provided you with some troubleshooting steps and some explanation on how the product works. From your response, it seemed like there was some confusion on how the device is supposed to operate. We attempted to provide further explanation to clear up any confusion.

We also provided you a pre-paid return label so you can return the product.

We never denied you the return or dodged your question.

You purchased a professional level device, which can be a bit confusing to use at first. This is completely normal. However, it seemed like you weren't accepting any of our help and you were convinced that the product was defective.

Best Regards,
-NuLifeBeauty Team

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