The cooling part of the Nuby is unbelievable- honestly makes the night feed so much easier. We were sceptical at first but it really is a life changer. We had a small issue with the lid of the Nuby fl... Leggi di più
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We were recently bought a sit me up - little hops and rainbow drops, this was bought as our daughter is our rainbow baby and was gifted early as an early baby loss awareness gift. Upon opening, we rea... Leggi di più
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Terrible customer service. I was gifted the rapid cool and flask set along with the Nuby bouncer for my Baby. Firstly the rapid cool become faulty, extremely hot to touch (I can see fro... Leggi di più
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I really needed new seals and they had been sold out on the website for a while. I contacted customer service to ask when they thought they'd be back in stock, they weren't sure when they'd be back so... Leggi di più
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Way back in 1970 (when flares were a thing), Nuby started out in the USA as a little family-owned business. Fast forward to today, and we’re helping families in over 155 countries do life. Nuby UK joined the party in 2009, and thanks to a lot of hard work (and a bit of magic), we’ve become a leading baby accessories brand in the UK. We’re first to the party when it comes to new ideas, bringing real world solutions to the table without making parents break the bank. And we do it all with a big dollop of our trademark humour and relatable brand personality. In short, we’re masterminding magic for babies.
Informazioni di contatto
Unit 13, NE35 9PZ, Boldon, Regno Unito
- enquiries@nuby.com
- www.nuby-uk.com
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Really wanted to love these, but disappointed
I already love Nuby’s Rapid Sterilise and Rapid Cool products, and that’s actually where my Nuby setup started, so I was really excited to try the Rapid Bottles too.
Unfortunately, I’ve been quite disappointed with them. The bottles have been leaking, and my baby really struggled to latch onto the teat. She became quite upset and frustrated when trying to feed from them, which made them difficult for us to use.
I also noticed a lot of bubbles collecting in the teat during feeds, which has made me question how effective the anti-colic design actually is.
It’s such a shame because I really wanted to love these. I bought them hoping they would become our easy travel and holiday bottle setup alongside the Rapid Cool and Rapid Sterilise, but unfortunately they just haven’t worked for my baby.
9 agosto 2026
Non scritta su invito
Risposta di Nuby UK
Hi Saira,
Thank you for reaching out to us, and we’re very sorry to hear that you’ve experienced issues with your RapidBottle.
Our Customer Services Team would appreciate the opportunity to investigate this further and would kindly ask you to email enquiries@nuby.com so that assistance can be given.
We truly value your feedback and would like the opportunity to resolve this matter and make things right for you.
Team Nuby
Replacement of faulty products
Our product stopped working after a few months and the team responded quickly and efficiently to solve the issue and provide a replacement.
6 agosto 2026
Non scritta su invito
Risposta di Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Great customer service backing up…
Great customer service backing up quality products
6 agosto 2026
Non scritta su invito
Risposta di Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Fantastic brand
Fantastic brand, use them for almost everything! Their bottle coolers are an absolute lifesaver definitely recommend this brand!!
6 agosto 2026
Non scritta su invito
Risposta di Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Faulty Rapid Cool
Contacted Nuby due to a faulty Rapid Cool, Quick to get an email back, send a step by step test.
I explained the situation and now being sent a new Rapid Cool.
Great customer service, so happy with the end result.
⭐️⭐️⭐️⭐️⭐️
30 luglio 2026
Non scritta su invito
Risposta di Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Great communication
Great communication. Easy transaction..went above and beyond when I needed there help . Will always consider buying from them in future and will pass on there brilliance to anyone .5***** and more
30 luglio 2026
Non scritta su invito
Risposta di Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Love the Rapidcool bottles…
Firstly we love the Rapidcool bottles and UV sterliser. We have been searching for a glass bottle with no etching. We found Nuby.
Secondly, amazing customer service!!! Even when you in a state of half sleep, in the newborn trenches boil the lids in a bottle washer, despite clear instructions not too. The support and understanding goes a long way.
We have ordered more bottles and are looking at their other products. 100% recommend .
27 luglio 2026
Non scritta su invito
Risposta di Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
i needed the bolt to attach the cot…
i needed the bolt to attach the cot mobile onto the cot and they’ve sent me the part for free and was going to ask for me to pay delivery £4.90 or something and they payed for the delivery themselves as a gesture of goodwill, definitely recommend i spoke with marie kearvell
27 luglio 2026
Non scritta su invito
Risposta di Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
We really like the nuby range however…
We really like the nuby range however when we purchased the rapid sterilise within two weeks it stopped functioning properly and I've tried calling several times and I have a feeling they don't have a customer service team as I sent an email on Sunday and it's now Thursday and I haven't had a response. As you can imagine this is extremely inconvenient as we have a 4 month old who relies on these bottles being sterile. We will have to resort to using our old setup until we can get a resolution
23 luglio 2026
Non scritta su invito
Risposta di Nuby UK
Dear Ryan,
Thank you for reaching out,
Our phone lines have been exceptionally busy this week, so we sincerely apologise for the difficulty you experienced trying to reach us. Due to a higher-than-normal volume of customer enquiries, our current response time for email enquiries is approximately 5–7 working days.
I have checked with our customer services team and they are unable to locate your email. We would be grateful if you could resend your enquiry directly to enquiries@nuby.com so that we can investigate this issue for you.
We truly value your feedback and would like the opportunity to resolve this matter and make things right for you.
Team Nuby
Parents be aware when buying the Nuby…
Parents be aware when buying the Nuby UV steriliser.
We originally purchased this for our toddler, used it for one year and then packed it away until our new baby came along.
We have found when using it this time around, after 1 year and 3 months of use, that the little UV bulbs keep falling off.
We didn’t realise at first, and this has been posing a huge choking risk to our baby, as they have potentially been falling into her bottles during sterilising. As we use variflow teats, the bulbs are small enough to easily fit through.
Aside from the choking risk, we don’t know if the bottles have been sterilised properly, as 3 or 4 of the bulbs have now fallen off.
I did email to raise this with customer services and it is not being taken seriously at all, considering my baby could have swallowed the tiny bulbs that keep falling off. They have said that the warranty is only one year so all I can do is stop using it. I also had to email a second time as I didn’t get a response to my first email after a week.
That would have been an appropriate response to a toy that had simply stopped working, not an item that has been posing a choking risk to a newborn baby.
If you do choose to use this product, I’d recommend checking all the bulbs thoroughly before every use.
Very disappointing customer service from Nuby.
20 luglio 2026
Non scritta su invito
Risposta di Nuby UK
Hi Jennifer. I am truly sorry to hear that we did not meet your expectations.
Nuby products come with a one-year limited warranty against defects from the date of purchase. If you experience a malfunction or defect during the in-warranty period, Nuby will replace the product.
For full warranty information, please refer to the reverse of your user manual and our Terms of Service section 10:
https://uk.nuby.com/policies/terms-of-service
Unfortunately as the unit was initially purchased three years ago, this is outside of the 12 months warranty period and we are sadly unable to process this as a in-warranty claim.
I sincerely apologise for any upset that may be caused by this.
Team Nuby
Our lid wasn’t working properly so…
Our lid wasn’t working properly so contacted Nuby and they’ve arranged to get one sent out for us straight away. Great customer service:)
13 luglio 2026
Non scritta su invito
Risposta di Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Terrible customer services & false advertising
Bought a “twin set” of rapid cool as a gift for my pregnant boss as per their website. However I only received a single item, I emailed customer services & got ignored. I reviewed their product at their request advising that it’s advertised as a twin set but only one is sent & they removed my review.
Don’t give lying companies like this your money. 0 customer services & edit reviews to make themselves look good.
11 luglio 2026
Non scritta su invito
Risposta di Nuby UK
Hi Safa
Thank you for reaching out to us.
Our phone lines have been exceptionally busy this week, so we sincerely apologise for the difficulty you experienced trying to reach us. Due to a higher-than-normal volume of customer enquiries, our current response time for email enquiries is approximately 5–7 working days.
I have checked with our customer services team and they are unable to locate your email. We would be grateful if you could resend your enquiry directly to enquiries@nuby.com so that we can investigate this issue for you.
We truly value your feedback and would like the opportunity to resolve this matter and make things right for you.
Team Nuby
No support with an order and out of pocket
Issue with an order no oneanswers the phone or have any option to hold. Emails sent with no reply. If you make an order and because of an issue with delivery request to collect from a locker nuby without informing the customer request a return. So no I'm left with being out of pocket and no present for a baby shower this Saturday. This is completely out of order and 2 days on still no communication from them AVOID ordering from nuby unless your happy to to be able to communicate with them if you have a problem with an order
10 luglio 2026
Non scritta su invito
Risposta di Nuby UK
Dear Jemul, due to a higher-than-normal volume of customer enquiries, our current response time for email enquiries is approximately 5–7 working days. We are glad we were able to resolve your issue for you. We sincerely apologise for the delay and appreciate your patience and understanding. Team Nuby
really great customer service
purchased a couple of products which didn't work. Turns out 1 was down to operator error and wasn't a fault at all. The other item appeared to be faulty and was immediately replaced - great customer service and I was happy with solution offers
10 luglio 2026
Non scritta su invito
Risposta di Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
I was looking for a certain item for…
I was looking for a certain item for weeks and it keep coming up out of stock so i emailed Nuby and a lovely lady called Marie emailed me back and was able to source me the items i required very quick and efficient very happy customer and the customer service was top notch
6 luglio 2026
Non scritta su invito
Risposta di Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Nuby Steriliser
Marie was vey helpful with me enquiry and made sure to fix our issue. Thank you :)
3 luglio 2026
Non scritta su invito
Risposta di Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Nuby Customer Service is excellent
We had bought a Nuby and seemed the lid was faulty! Got in contact with Nuby directly and dealt with a lovely lady called Marie, after sending off the evidence that was needed she resolved the issue within 24 hours! Fantastic customer service.
29 giugno 2026
Non scritta su invito
Risposta di Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
5 ⭐️ service!!
I’ve had such a great experience just shopping alone with Nuby, but I reached out to customer service to ask if they’d honour a discount code I had for an order just in the hopes that they might and not only did they honour it I got an email to let me know they had too!! I got a response from Marie Kearvell who was so personable and warm even across email which is not always easy!! The best service from a brand I’ve ever had I think and I will be recommending you guys to everyone that listens!! thank you xxx
29 giugno 2026
Non scritta su invito
Risposta di Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Brilliant products
Brilliant products, that make my life soo much easier. We did have an issue with one of our kids, emailed over a video showing it not working and was sent a replacement without any issues.
22 giugno 2026
Non scritta su invito
Risposta di Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Faulty product - worse customer service
Extremely disappointed with both the product and Nuby’s handling of a genuine safety concern.
Whilst on holiday with our 4-month-old daughter, our RapidCool flask became so hot it was uncomfortable to hold and failed to cool a feed as expected. We lost confidence in the product and had to purchase a replacement kit at our own expense so we could continue preparing bottles safely.
Rather than showing any concern, Nuby’s response was to repeatedly send generic instructions and imply the issue was caused by incorrect use. We followed all guidance, only used Milton cold water sterilisation and ensured the flask was fully reset. The replacement unit has since been used in exactly the same way without issue.
After testing the returned unit, Nuby stated no fault could be found. However, the fact that they could not reproduce the fault does not mean the fault did not occur. Throughout the process they ignored requests for their complaints procedure, ignored the fact we had to buy a replacement unit, refused to discuss a refund, and have now told me they’re returning the original product back to us despite us making clear we had lost confidence in it.
What disappointed me most was the complete lack of accountability, empathy or customer care. At no stage did Nuby appear genuinely concerned about the experience we had or the potential safety implications of the issue reported.
A very poor customer service experience from start to finish.
22 giugno 2026
Non scritta su invito
Risposta di Nuby UK
Dear Sophia, we are truly sorry to hear that we did not meet your expectations and for any distress and upset that has been caused.
The RapidCool flask becoming hot on the outside is most common when the flask has not been reset. The RapidCool flask works due to the specialist patented materials within the flask’s walls by absorbing heat which allows the feed to cool. The flask must be allowed 3-4 hours to reset to allow the flask walls to cool down, using before this time will mean the flask becomes very hot.
For this reason, we additionally do not recommend washing the RapidCool flask in water that is too hot as doing so will activate the flask and mean that a further 3 hours are needed for the flask to reset. We recommend washing in warm water only as well as ensuring that the flask is not exposed to sunlight or any source of heat – it should be stored in a cool dry space.
The flask was tested multiple times with our Quality Team and no fault was found with the flask, for this reason the flask was then returned to yourself. Nuby policy was correctly followed and your case was reviewed by management.
We are sorry that the experience has left you with a negative impression and that we were not able to resolve this to a satisfactory standard for you.
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