The cooling part of the Nuby is unbelievable- honestly makes the night feed so much easier. We were sceptical at first but it really is a life changer. We had a small issue with the lid of the Nuby fl... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
We were recently bought a sit me up - little hops and rainbow drops, this was bought as our daughter is our rainbow baby and was gifted early as an early baby loss awareness gift. Upon opening, we rea... Leggi di più
L'azienda ha risposto
Terrible customer service. I was gifted the rapid cool and flask set along with the Nuby bouncer for my Baby. Firstly the rapid cool become faulty, extremely hot to touch (I can see fro... Leggi di più
L'azienda ha risposto
I really needed new seals and they had been sold out on the website for a while. I contacted customer service to ask when they thought they'd be back in stock, they weren't sure when they'd be back so... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Way back in 1970 (when flares were a thing), Nuby started out in the USA as a little family-owned business. Fast forward to today, and we’re helping families in over 155 countries do life. Nuby UK joined the party in 2009, and thanks to a lot of hard work (and a bit of magic), we’ve become a leading baby accessories brand in the UK. We’re first to the party when it comes to new ideas, bringing real world solutions to the table without making parents break the bank. And we do it all with a big dollop of our trademark humour and relatable brand personality. In short, we’re masterminding magic for babies.
Informazioni di contatto
Unit 13, NE35 9PZ, Boldon, Regno Unito
- enquiries@nuby.com
- www.nuby-uk.com
4,4
Eccellente
4K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Marie Kearvell in customer services was…
Marie Kearvell in customer services was very helpful
16 ottobre 2026
Non scritta su invito
Terrible customer service.
Terrible customer service.
I was gifted the rapid cool and flask set along with the Nuby bouncer for my Baby.
Firstly the rapid cool become faulty, extremely hot to touch (I can see from other reviews this is a common fault) , they refused to exchange the item as this was gifted to me.
Secondly my bouncer has a crack in plastic base, this is a serious safety issue and the item can no longer be used. Again I emailed them and they refused to help me as the items where gifted.
The products are made by Nuby, if there is a manufacturering fault this should be addressed by Nuby. When an issue is raised in regards to a faulty product making it unsafe to use this should be taken seriously and nkt ignored. Generic email responses are sent and when you ask to escalate the matter they just ignore you.
Do not add Nuby products on to your Amazon wishlist or any baby wishlist as there is no help once things go wrong!
UPDATE - After the response I reached out to Nuby again, no resolution and Ashley Pace just ignores your emails and apparently Ashley is a customer service manager.
14 ottobre 2026
Non scritta su invito
Risposta di Nuby UK
Thank you for sharing your feedback. We are sorry to hear that you have been disappointed with your experience.
We take all concerns regarding product quality and, in particular, the safety of our products very seriously.
When you initially contacted our customer service team, you advised us that you did not have proof of purchase. This made it difficult for us to verify the original purchase details and determine the appropriate next steps in line with our procedures. We note that you have since mentioned that the products may have been purchased through an Amazon wishlist, and we would welcome any further information that could help us establish the purchase details.
We are sorry that you feel your concerns were not adequately addressed. Please be assured that reports of potentially faulty or unsafe products are taken seriously, and we would welcome the opportunity to review the matter further.
We invite you to contact our customer service team again, providing any available information regarding the original order, so that we can look into your concerns further.
Kind Regards,
The Nuby Customer Service Team
Vicki was extremely helpful resolving…
Vicki was extremely helpful resolving an issue. The nuby steriliser is brilliant, great when out and about. Couldn’t be without it!
14 ottobre 2026
Non scritta su invito
Risposta di Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Vicki"
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Great customer service
Great customer service - quick response to resolve my issue
7 ottobre 2026
Non scritta su invito
Risposta di Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Little Hops and Rainbowdrops sit me up
We were recently bought a sit me up - little hops and rainbow drops, this was bought as our daughter is our rainbow baby and was gifted early as an early baby loss awareness gift. Upon opening, we realised the rainbow was missing, I emailed NUBY to ask where I could purchase this seperately and they have sent one in the post for free 😭!!! Nobody will ever understand how much these small gestures mean. I'm so thankful. Also, it was dispatched the same day of the email reply!! Thank you so much NUBY 🩷🩷🩷
12 ottobre 2026
Non scritta su invito
Risposta di Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Great customer service
I contacted Nuby as my husband damaged the lid of our rapid bottle (don't put it in a microwave steriliser!!)
They responded quickly and are sending a replacement out. Fantastic customer service
12 ottobre 2026
Non scritta su invito
Risposta di Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Mollie customer service
Mollie was so helpful through customer service resolving my issue with my rapid cool digital lid a replacement was sorted!!
thank you !!
12 ottobre 2026
Non scritta su invito
Risposta di Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Mollie"
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Great customer service
Great customer service. Very helpful and efficient. Mollie was lovely. Thank you
12 ottobre 2026
Non scritta su invito
Risposta di Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Mollie"
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
An item was out of stock
An item was out of stock, so I contacted Nuby Enquiries who found one for me at head office and sent it out. Much appreciated.
8 ottobre 2026
Non scritta su invito
Risposta di Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Absolutely love the Nuby RapidCool
Absolutely love the Nuby RapidCool! It has been such a lifesaver when I’m out and about with my baby, making it so much easier and quicker to prepare a bottle when we’re away from home. It’s honestly one of those baby products I didn’t realise how much I needed until I had it!
Unfortunately, the lid on my flask popped out, so I contacted Nuby’s customer service. I was so impressed with how quickly they responded and how helpful and kind they were. Mollie arranged for a replacement lid to be sent out with absolutely no fuss or issues.
It’s so refreshing to receive such brilliant customer service, and it has made me even happier with my purchase. Thank you, Nuby, for such a fantastic product and for taking such good care of your customers.
And a special thank you to Mollie for her professionalism, kindness and prompt responses, and for getting the issue resolved so quickly and effortlessly. It really is appreciated.
8 ottobre 2026
Non scritta su invito
Risposta di Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Mollie"
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Amazing customer service
I contacted regarding a item that I had purchased off Amazon, a piece arrived broken and Amazon were not really willing to support and offered me a £1 refund however the item was unusable, so I contacted nuby and they were able to send me a replacement part very quickly amazing customer service.
8 ottobre 2026
Non scritta su invito
Risposta di Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Really pleased with the response from…
Really pleased with the response from Nuby regarding an issue I had with my RapidCool flask. Unfortunately, the flask had started to develop rust inside, so I contacted Nuby and sent photographs of the issue.
Although I no longer had the original receipt, I was able to provide a bank statement confirming when and where the product had been purchased. Nuby were very helpful and arranged a replacement for me without any hassle.
I’m really pleased with how quickly and professionally the matter was dealt with. It’s so reassuring, especially when using products for your baby, to know that a company genuinely listens and resolves issues when something goes wrong.
Thank you, Nuby, for the excellent customer service and for resolving the matter so positively. I’m very happy with the outcome!
8 ottobre 2026
Non scritta su invito
Risposta di Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Amazing customer service!
I really needed new seals and they had been sold out on the website for a while. I contacted customer service to ask when they thought they'd be back in stock, they weren't sure when they'd be back so they offered to send me some from their HQ for the same price as what i would pay on the website! They contacted me back within an hour and I couldn’t be more happy!
7 ottobre 2026
Non scritta su invito
Risposta di Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Excellent customer service
Excellent customer service, replaced broken thermos flask in a couple of days 🙂
7 ottobre 2026
Non scritta su invito
Risposta di Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Great experience
The cooling part of the Nuby is unbelievable- honestly makes the night feed so much easier. We were sceptical at first but it really is a life changer. We had a small issue with the lid of the Nuby flask, contacted Nuby, and they dispatched a replacement the same day that they replied to my enquiry. Massive thank you to Marie K in customer services.
5 ottobre 2026
Non scritta su invito
Risposta di Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Fantastic service from Marie Kearvell…
Fantastic service from Marie Kearvell .I was supported throughout the whole process, and they made sure the issue was resolved.I now have a replacement on its way. Great help from start to finish — highly recommended.
2 ottobre 2026
Non scritta su invito
Risposta di Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Such amazing customer service
Such amazing customer service! They have extreamly prompt responses and sorted the issue so fast!
30 settembre 2026
Non scritta su invito
Risposta di Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Sterilise+ unit flashing red
Contacted customer support regarding the Sterilize+ unit flashing red. They asked for photos and videos and then sent out a replacement unit the next day. Excellent customer service from Mollie.
30 settembre 2026
Non scritta su invito
Risposta di Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Mollie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Nuby customer service was happy to help…
Nuby customer service was happy to help my 4 year old autistic son, he only drinks from a specific bottle that only Nuby sell. I contacted them to ask if they would be able to send me a few of this specific bottle and they were able to! This was done super fast with a lot of communication to keep me in the loop to when they were going to be delivered too. Couldn’t recommend a company enough, supportive and helpful, if I could give more than 5 stars I would! Thank you Nuby!
30 settembre 2026
Non scritta su invito
Risposta di Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nub
Cannot fault the customer service with…
Cannot fault the customer service with Nuby. I rang and spoke to a lovely lady called Marie regarding my rapid cool having issues with the lid and she was ever so helpful, sent me clear instructions what to do and has organised a replacement lid for me to be sent on a 24 hour delivery to my home address. Great customer service couldn’t fault at all. Thank you.
25 settembre 2026
Non scritta su invito
Risposta di Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.