I recently had an issue with a pergola that was supplied and fitted by a 3rd party trader. When a fault developed with one of the sidescreens i tried to contact the fitter who completely ghosted me.... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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We recently had an issue with a Nova Heritage garden furniture set purchased several years ago which was not resolved by the retailer so we contacted Nova directly. Amanda Carr was extremely helpful,... Leggi di più
Can't recommend these people enough. Like other reviews I've read, I got into trouble when a garden centre (a Blue Diamond) said they couldn't help after selling me a Nova pergola with a piece missing... Leggi di più
Our Outdoor Rattan Cushion Storage box arrived so quickly! We are so pleased with it - it gives me joy every time I lift the lid! Easy to put together and really substantial. Stores all my cushions fo... Leggi di più
L'azienda ha risposto
4,4
Eccellente
137 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 50% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Alex in the aftersales department was…
Alex in the aftersales department was very helpful in sorting the issue out.
Replacement part ordered and sent the next day. Thanks Alex!
30 giugno 2022
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Risposta di novaoutdoorliving.co.uk
Hi Swyke
Thank you for taking the time to write a review for us. We are so pleased our sales team have been able to provide such excellent service for you to further support your customers.
We will ensure we relay this to Alex and hope we can continue to provide excellent service to you in the future.
Kind regards
Nova
Great company to work with!
30 giugno 2022
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Risposta di novaoutdoorliving.co.uk
Hi Michael,
Thank you very much for your review, this is great feedback that we will share with the team!
Kind regards,
The Nova Team
Fantastic service and great products
Fantastic service and great products. I had my garden landscaped and needed to complement it with some garden furniture. We haven’t stopped entertaining! Bring on the great British summer.
30 giugno 2022
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Risposta di novaoutdoorliving.co.uk
Hi Chris,
Thank you for taking the time to leave us a review. We are pleased to hear that you are happy with our service and products, both of which we take great pride in.
Hopefully we will have many more lovely Summers for you to continue the entertainment!
Kind regards,
The Nova Team
Assisted with my Pergola delivery
I ordered a Pergola through Mattresman and couldn’t get a delivery date or when my item would arrive! They kept advising that the item was delayed and week after week was advised the same thing.
I decided to contact the manufacturer and was assisted and very much helped with the process and progress off my Pergola.
It arrived the following week and although it hasn’t been installed I’d just like to thank the company for helping speed up my delivery.
Thank you for your help and speeding up my item.
21 maggio 2022
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Risposta di novaoutdoorliving.co.uk
Hi Derek,
Thank you for taking the time to leave us a review, we are pleased to hear that our team were able to assist you with your query.
We would also like to thank you for your purchase with Mattressman, and hope that you are happy with your new pergola!
Kind regards,
The Nova Team
Fantastic Range Of Furniture
Fantastic range of furniture to choose from and great quality. They live up to the guarantees they offer!
Would recommend!!
19 aprile 2022
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Risposta di novaoutdoorliving.co.uk
Hi Michael,
Thank you for your 5* review, it is great to hear that you are impressed with our wide range of outdoor living and the quality of our pieces!
Kind regards,
The Nova Team
We have just received our Ruxley 6…
We have just received our Ruxley 6 seater oval dining set with fire pit and reclining chairs.
Great product, great communication with the company and great delivery.
14 aprile 2022
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Risposta di novaoutdoorliving.co.uk
Hi Gemma,
Thank you for taking the time to leave us a kind review. We are pleased to hear that you are happy with your firepit dining set, these are very popular and customers always give good feedback on these!
Kind regards,
The Nova Team
We have worked with Nova Outdoor Living…
We have worked with Nova Outdoor Living for just over three years now and found their wide range of products, account management and after sales support of good quality. Nova Outdoor Living have widened our product offering and our customers have been very complimentary of their products. Thank you, Kieran at Kobo Living a trading name of Kobocrete Ltd.
8 aprile 2022
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Risposta di novaoutdoorliving.co.uk
Hi Kieran,
Thank you for your 5* review, we are so pleased to hear that you are happy with the support that we provide to our customers. Working with you continues to be an ongoing pleasure.
Kind regards,
The Nova Team
A very happy customer
Delighted with the purchase of my new Harper Deluxe Corner Set from this company. Huge selection to choose from and the quality and value for money is brilliant.
5 aprile 2022
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Risposta di novaoutdoorliving.co.uk
Hi Kelvin,
Thank you for your kind review, we are happy to hear that you are pleased with your Nova purchase!
Kind regards,
The Nova Team
High quality and great customer service
I have purchased a aluminium corner set, storage box and parasol from Nova and I’m so pleased with these products. They look great and are great quality. Fantastic customer service and fast delivery.
4 aprile 2022
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Risposta di novaoutdoorliving.co.uk
Hi Abbie,
Thank you for your 5* review. It is great to hear that you are happy with the quality of the products, along with the customer service that we take pride in offering.
Kind regards,
The Nova Team
still still waiting
Still waiting 7 days after my review absolutely no contact whatsoever very very poor
I will review every few days until my issue is resolved
31 marzo 2022
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Risposta di novaoutdoorliving.co.uk
Hi Charles,
Thank you for taking the time to leave your review.
As per my reply on your previous review 'I understand that since you left this review, one of my team have been in contact with the retailer you purchased the pergola from and has rectified the problem.
I do apologise for any delays with this order and that this did not meet the time scale that was provided to you.'
Kind regards,
Chloe @ Nova Outdoor Living.
Excellent Supplier of Furniture
Great Furniture and the team there are very helpful. Would not use anyone else and I would recommend them to absolutely everyone.
29 marzo 2022
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Risposta di novaoutdoorliving.co.uk
Hi Norm,
Thank you for taking the time to leave us a great review. We are so grateful to hear that you would recommend our service and have had a great experience with us so far.
We look forward to continue dealing with you in the future.
Kind regards,
The Nova Team
Great supplier
I have found nova to be a professional company to deal with , excellent products and excellent communication in a difficult market place. They supply to our garden centre and have worked with us to grow our garden furniture category. Any issues are dealt with professionally and in a timely manner. Ian Read and his team have been a great support to our business. Lorna, priory farm nursery Redhill.
28 marzo 2022
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Risposta di novaoutdoorliving.co.uk
Hi Lorna,
Thank you for leaving us such a kind review. We work hard to ensure our customers are happy and pleased that our team have continued to deliver this service for you.
We look forward to continue to work with you!
Kind regards,
The Nova Team
Table top issue, great customer service
Great customer service today (Friday 25/03/2022) from Ian Read at Nova. Following an issue with my table top, I rang and spoke to Ian, who listened to my concerns and addressed the problem immediately. It’s great to see that when things go wrong, there are still companies out there who put it right. Can’t fault the service I have received. Keep up the great customer service.
27 marzo 2022
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Risposta di novaoutdoorliving.co.uk
Hi Victoria,
Thank you for your 5* review and Glad to hear our staff have provided you with great service.
We take pride in delivering our customers the best service and products we can.
I hope you are enjoying your purchases.
Kind Regards,
The Nova Team
Just had my gorgeous furniture…
Just had my gorgeous furniture delivered and I am delighted.
Special thanks to Amy, really helpful and great customer service.
23 febbraio 2022
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Risposta di novaoutdoorliving.co.uk
Thank you Kimberly for your 5* review and a shout out to one of our staff members, this is greatly appreciated.
I hope you continue to enjoy your purchases :)
Kind Regards,
The Nova Team
I purchased the Titan 4x3 pergola in…
I purchased the Titan 4x3 pergola in Grey from Whitestores and had great customer service, the product itself is fantastic, instructions were well crafted & had no issues putting the product together! Highly recommend!
23 febbraio 2022
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Risposta di novaoutdoorliving.co.uk
Thank you for you review Chris!
Glad to hear your are thoroughly enjoying your new pergola!
We always love to see customer's enjoying our products in action so please feel free to send photos over!
Kind Regards,
The Nova Team
Amy helped me with my requests and was…
Amy helped me with my requests and was so helpful, polite and went above and beyond to ensure a smooth service
Highly recommend
23 febbraio 2022
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Risposta di novaoutdoorliving.co.uk
Thank you Tupney, for your named review!
It's great to hear the service was 5*!
Kind Regards,
The Nova Team
Amazing!
Had the best service from this place ever!!! We had a young lady called Amy helping us and she was just brilliant! Customer service was 10/10. Would highly recommend this company off the back of our experience!
23 febbraio 2022
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Risposta di novaoutdoorliving.co.uk
Thank you Katy for you 5* review!
I'm glad Amy has provided you with brilliant customer service and we will continue to try and keep up the good work :)
Kind Regards,
The Nova Team
Great customer service friendly and…
Great customer service friendly and helpful. Good quality furniture. Would recommend them.
22 febbraio 2022
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Risposta di novaoutdoorliving.co.uk
Thank you for your 5* review, it is very appreciated!
Kind Regards,
The Nova Team
Happy :)
Very good customer service helpful with choosing appropriate garden furniture.
Will recommend to friends.
22 febbraio 2022
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Risposta di novaoutdoorliving.co.uk
We are so glad you are happy and are recommending us to your friends!
The 5* review is greatly appreciated.
Kind Regards,
The Nova Team
Absolutely great service and sales…
Absolutely great service and sales staff couldn’t be happier with my product
22 febbraio 2022
Non scritta su invito
Risposta di novaoutdoorliving.co.uk
We are happy to hear you are happy with your purchase :)
Thank you for your 5* review!
Kind Regards,
The Nova Team
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