Norton Way Group - NW Honda Recensioni 

697
TrustScore 4.5 su 5

4,7

Norton Way, North, SG6 1BL Hertfordshire, GB


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Valutata 3 stelle su 5

All went generally well. Was a little irritated when the day they said they would try to have the car ready came and went with no explanation and i ended up picking the car up exactly 1 week later. A... Leggi di più

Valutata 5 stelle su 5

Exceptional service from all the staff, professional and friendly and very knowledgeable. Would highly recommend the service Department they are always faultless in sorting any problems. Thank you esp... Leggi di più

Valutata 5 stelle su 5

As someone who hadn't purchased a car for 15 years plus, Mark at NW Honda made the process clear, seamless and painless to navigate. There was no pushy sales of extra products, simply clear explanatio... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We recently bought a beautiful lexus from your branch in Letchworth and was looked after by a wonderful sales executive caleed Katie. She made sure we understood every step of the sales process amd... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Rivenditore di auto
  2. Autofficina
  3. Officina di autoriparazioni
  4. Negozio di ricambi per moto
  5. Negozio di motociclette
  6. Rivenditore di auto usate

Scritti dall'azienda

Norton Way Group is an established dealership group based in Hertfordshire & London. We've offered a variety of different manufacturers since opening in 1989 and strive to deliver only the best customer service.

Norton Way Group, Serving North Herts & London since 1989

Scritti dall'azienda

We strive to deliver only the best customer service.
Our family-run business has been servicing a loyal customer base since 1989. Our customers appreciate the high level of customer service that we've delivered year after year.

Informazioni di contatto

  • Norton Way, North, SG6 1BL, Hertfordshire, Regno Unito

  • 01462559827

4,7

Eccellente

TrustScore 4.5 su 5

697 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Ha risposto al 54% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

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4,7

Tutte le recensioni

(697)

140 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

Awful Service!

Awful Service!! I booked my bike in for a service and chain & sprocket replacement a month in advance as I was going on holiday.
I rang and confirmed a day prior and all was said to be ok.

When I arrived making a 20 mile journey on a cold rainy morning, I was
told without much of an apology that the parts had not arrived.

I should never be returning there and got much better service at Grafton.

28 gennaio 2025
Non scritta su invito
Logo di Norton Way Group - NW Honda

Risposta di Norton Way Group - NW Honda

Good morning Mohammed Basith, we are very sorry to hear that you have had this experience with us. Also for not informing you that the part had not arrived before you came in. We have passed on your comments to the Aftersales Team and our Head of Business Mark Morris whom you can contact at Mark.Morris@nortonway.com. Take care - Norton Way Honda Bikes.

Valutata 5 stelle su 5

Excellent very responsive service

Excellent very responsive service

14 gennaio 2025
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Risposta di Norton Way Group - NW Honda

Good morning EVANS 8, thank you for the 5-stars happy that we could provide you with an excellent and responsive service! Kind regards - NW Honda.

Valutata 5 stelle su 5

Honda

The Honda staff at Norton way Letchworth were warm and welcoming. Michael George charming individual and very supportive to purchasing my car. Michael very knowledgeable that gave me reassurance to buy Honda for there quality and reliability. Hopefully I will stay with Honda to purchase my next future car.

14 gennaio 2025
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Risposta di Norton Way Group - NW Honda

Good afternoon Martin Brady thank you for the 5-stars and kind words! It is nice to know that the staff were warm and welcoming. We will pass on your comments to Michael and the team and we hope you are enjoying your Civic. Take care - NW Honda.

Valutata 5 stelle su 5

The service is excellent

The service is excellent. Katie Hodgkinson supported me great through out the service. Thanks Katie and team!

3 gennaio 2025
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Risposta di Norton Way Group - NW Honda

Good morning N Jaya, thank you for the 5-stars and kind words! it is much appreciated and we are more than happy we could help. We will be sure to pass on your compliments to Katie and the team. We hope you are enjoying your Civic. Take care - Norton Way Honda.

Valutata 5 stelle su 5

Great customer service from Mark…

Great customer service from Mark Meredith whom we purchased our Honda HRV at Honda Letchworth very helpful and knowledgeable from purchase to collection highly recommended

11 gennaio 2025
Non scritta su invito
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Risposta di Norton Way Group - NW Honda

Good morning, thank you for the 5-stars and kind words! it is much appreciated and we are more than happy we could help. We will be sure to pass on your compliments to Mark and we hope you are enjoying your Hr-v. Take care - Norton Way Honda.

Valutata 5 stelle su 5

Top notch customer service

Honda has always been friendly and very helpful in their customer service. Efficient and reliable, kept us updated from start to finish.

Will definitely recommend Honda to family and friends.

14 dicembre 2024
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Risposta di Norton Way Group - NW Honda

Good morning Phebe Lim, thank you for the 5-stars and kind words! it is much appreciated and we are more than happy we could help. Take care - Norton Way Honda.

Valutata 5 stelle su 5

As someone who hadn't purchased a car…

As someone who hadn't purchased a car for 15 years plus, Mark at NW Honda made the process clear, seamless and painless to navigate. There was no pushy sales of extra products, simply clear explanation of the benefits of each and time to decide if we wanted these or not. The minor cosmetic blemishes we'd spotted with the vehicle were removed and the vehicle was delivered direct to my home. I'd happily recommend NWH to anyone looking for a new car.

10 novembre 2024
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Risposta di Norton Way Group - NW Honda

Good morning S. Worrell, thank you for the 5-stars and taking the time to write us the kind review. We are very happy we could help and hope to welcome you back again soon. All the best - Norton Way Honda.

Valutata 5 stelle su 5

Great purchase experience

Katie in Sales was very professional and knowledgeable. She was extremely helpful throughout the purchase of my new car.

17 dicembre 2024
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Risposta di Norton Way Group - NW Honda

Good afternoon Stephen, thank you for the 5-stars we are happy we could help and will be sure to as your compliments on to the team. Take care - Norton Way Honda.

Valutata 5 stelle su 5

Efficient service.

Efficient service.
The sales member of the team knew the car I was asking about.

1 dicembre 2024
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Risposta di Norton Way Group - NW Honda

Hi there, thank you for the 5-stars! Very happy we could help. Take care - Norton Way Honda.

Valutata 5 stelle su 5

Great commutation including video of…

Great commutation including video of car we bought. Nothing was too much trouble for Mark who answered our questions honestly and without the pressure selling often associated car salesman. He and his manager showed flexibility by including delivery in our final deal (about a 2 hour drive) . No hesitation in recommending this company. Thank you Mark for all your help.

8 dicembre 2024
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Risposta di Norton Way Group - NW Honda

Good morning Robin, thank you for the 5-stars! We are happy we could help and hope you are enjoying your new car. Take care - Norton Way Honda.

Valutata 5 stelle su 5

Good efficient service by Mark and…

Good efficient service by Mark and would recommend to anyone wanting to purchase a car

29 novembre 2024
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Risposta di Norton Way Group - NW Honda

Good morning Terry Gray, thank you for your 5 stars and kind words! We always like to here from our customers and are pleased to hear you received a good and efficient service. We will be sure to pass on your compliments to Mark and we hope you are enjoying your Hr-v. All the best - Norton Way Honda.

Valutata 5 stelle su 5

Best Place in the Home Counties to Buy a Honda

Bought a CRV from them last week and cannot rate Norton highly enough, from the very kind lady who makes the best coffee to Katie Hodgkinson who is just the best sales person and gave the most comprehensive breakdown of all their services & offerings, the features of the model we bought, and took my wife & I on a thorough test-drive… 10/10

4 dicembre 2024
Non scritta su invito
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Risposta di Norton Way Group - NW Honda

Good afternoon Ron Singh, thank you for the 5-stars and kind words. We are happy we could help and we will be sure to pass on your compliments to Katie and the team. We hope you are enjoying your Cr-v.. Take care - Norton Way Honda.

Valutata 5 stelle su 5

first class service

first class and very helpful from start to finish as not been able to view car was sent a video of the car but as just recived it it looks like its just came out of the show room big thanks to leedan who been there from ordering to reciving this wonderful car also helped and kept me up to date with my honda civic sr 1.6 diesel and helped do the paperwork with over the phone or email

25 novembre 2024
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Risposta di Norton Way Group - NW Honda

Good morning Pixie Alexander, thank you for the 5-stars and kind words. We are happy we could help and hope to welcome you back again soon. Take care - Norton Way Honda.

Valutata 5 stelle su 5

Top Sales Staff

I bought a used car and part exchanged my car and the sales staff were amazing. I test drove the car and organised the price for mine on the day. They were knowledgeable and trustworthy and I would buy from here again. Friendly and well priced excellent condition vehicle.

18 novembre 2024
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Risposta di Norton Way Group - NW Honda

Good morning Sapna, thank you for the 5-stars and kind words. Very happy we could help and that you enjoyed your experience with us. Take care - Norton Way Honda.

Valutata 5 stelle su 5

An absolute pleasure

An absolute pleasure! I love my new Honda ZR-V! Katie went above and beyond in not only helping me get acquainted with my new car, but also helping my mum with her Honda Jazz. Customer service excellent from start to finish. Highly recommend Norton Way Honda Letchworth!

16 novembre 2024
Non scritta su invito
Logo di Norton Way Group - NW Honda

Risposta di Norton Way Group - NW Honda

Good afternoon Katherine Dancer. Thank you for the 5-stars and kind words! We are glad to hear that Katie went above and beyond to help and we will pass on your compliments to her. Take care - NW Honda.

Valutata 4 stelle su 5

Mark - Top bloke in Sales - thank you

Mark on sales looked after me purchasing my next Honda after 15 years of owning my civic which had been a brilliant vehichle .
My new vehicle is a HRV I hope it looks after me as my civic did.
I purchased this in October- so far so good.
Mark was very helpful with great customer service, support & care.
Communication was outstanding, Mark I felt valued my loyalty and custom with Honda.
The sale was smooth slick & organised, a big shout out to Mark for his time & help 😀 kind regards Jayne

19 ottobre 2024
Non scritta su invito
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Risposta di Norton Way Group - NW Honda

Hi there, thank you for the 4-stars and kind words! We hope you are enjoying your new Honda HR-V and that it treats you well. We are if ever you need us. Take care - Norton Way Honda.

Valutata 5 stelle su 5

Awesome, stress free car buying experience

Made the process of buying a used car super easy and stress free. The car is great and I had it delivered to my door over 100 miles away from the showroom. The staff were super friendly and not pushy. I've had a very bad experience in the past with vw. Honda are great. Norton way honda are great. Thanks krishan!

10 novembre 2024
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Risposta di Norton Way Group - NW Honda

Good morning Matthew Townsend, thank you for the taking the time to leave us 5-stars and this kind review! We are glad you enjoyed your experience with us and hope to welcome you back again. Take care - Norton Way Honda.

Valutata 5 stelle su 5

Highly recommended

Lovely dealership, with knowledgeable, friendly staff, who made the process of purchasing the car seamless.

2 novembre 2024
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Risposta di Norton Way Group - NW Honda

Good morning TJ, thank you for the 5-stars and kind words! Happy we could help. All the best - NW Honda.

Valutata 5 stelle su 5

INFORMATIVE AND HELPFUL

The salesman was very helpful and informative and listened well as to what I was after as just having become a widow I was a bit dubious about looking on my own.

31 ottobre 2024
Logo di Norton Way Group - NW Honda

Risposta di Norton Way Group - NW Honda

Good morning Shirley Bounds, thank you for the 5-stars! Happy we could help. We hope you are enjoying your Jazz. All the best - NW Honda.

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