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New Homes Law Recensioni 

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TrustScore 4 su 5

4,2

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Valutata 5 stelle su 5

The customer service, knowledge & expertise I received from Grace and the New Homes Law team was first-rate. Questions were answered swiftly, calls were taken & expert advice was always provided. I th... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Amazing experience with New Homes Law.. Isaac & Lauren where not only doing an incredible job looking after us and the purchase of our new home .. but kind caring and attentive.. letting us know every... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

Quite straightforward with communication mainly through e-mail. We completed purchase of the property in 3 months from the day we started the process and there was a chance for quicker turnaround if n... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

After almost 8 months my sale and purchase failed. This was a relatively straightforward transaction (FTB and no chain). I experienced a catalogue of poor communication, missed deadlines and slow pr... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Notaio
  2. anche in
  3. Avvocato
  4. Avvocato immobiliarista

Informazioni su New Homes Law

Scritti dall'azienda

New Homes Law is an independent, vibrant property law firm specialising in New build and Shared Ownership conveyancing.

Being a family run company has led to ensuring the companies ethics are at the heart of everything we do.

The growth and success of the company is down to every member of staff that work tirelessly to provide an excellent service for our customers.

Our dedicated conveyancers strive to provide our clients with essential, practical advice from instruction through to completion ensuring longevity within our customer relationships.

A comprehensive and friendly approach enables our teams to confidently guide clients through the process of purchasing a new home, selling and existing home or any other property-based transaction.

At New Homes Law, we know the importance of providing support to all of our clients, whatever their circumstance.

Ultimately, we understand the importance of providing our clients with a great customer journey.

Informazioni di contatto

4,2

Molto buono

TrustScore 4 su 5

1K recensioni

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Ha risposto al 92% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

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4,2

Tutte le recensioni

(1192)

247 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Professional and quick

Everyone I interacted with during my house buying process was very professional and quick to respond with any questions I had. They were very proactive and the sale went through very quickly with no hold ups. On completion day Millie was particularly helpful and was very quick to respond to my concerns which I very much appreciated.

26 giugno 2026
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Risposta di New Homes Law

We are so pleased to hear this, Roseanne. Thank you for taking the time to leave such positive feedback. Thank you, Faith.

Valutata 5 stelle su 5

Amazing service from Grace and her…

Amazing service from Grace and her team. Completed on time, was always there with a friendly voice to answer calls and questions, nothing was too much trouble. Will be recommending to all my fiends and family. Thanks again NHL!

26 giugno 2026
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Risposta di New Homes Law

Thank you for your kind words Colette! The team will be so pleased to hear this. Thank you, Faith.

Valutata 1 stelle su 5

echo all the 1 star reviews here

echo all the 1 star reviews here. I could waste a lot of time writing everything, I will however tell you of 1 occasion I’ve still had no explanation about during the 15 week process , I was made to think could only take 6-8 weeks. There was a 3 week period where they had apparently sent my mortgage offer to sage and was awaiting there response, every time I emailed they would say , we haven’t heard nothing back and are chasing them, leaving emails and voicemails. After 3 weeks of this I finally got in touch with sage who are even worse with communication and they told me they just received the mortgage offer that day, I asked NHL to explain and I don’t believe I even had a response apart from they will look into this. It also causes a lot of stress when you find out at the end of the process you are going to have to pay a lot of unexpected costs of fees to the seller I am liable for, that aren’t included in your original quote you get in the beginning but when I queried this, it’s on page 2 or 3 of the quote, I’d expect someone working on your behalf to make that small detail clear from the off. It just makes you feel extremely stressed and like you’re being conned. They did at least remain professional and kind in the emails I did receive which were never a response to a enquiry. You should be offered to be compensated, it might make a difference with these experiences if they investigate and find your process to be unsatisfactory, not trying to justify things on a response to people’s reviews. They literally asked me because I’m a first time buyer stamp duty is 0, Do you want to pay more stamp duty again if you ever own 80% or more of your home. Yes of course I would I love to burn money! It’s like they don’t have your best interests as a concern at all. Most times I rang a moody person answered. I would not recommend. Edit last review removed as I mentioned a name of a employee in good light but fine I’ve removed. Just a poor attempt to try get rid of a justified bad review

23 febbraio 2026
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Risposta di New Homes Law

Thank you for taking the time to share your experience. We are genuinely sorry to hear that your journey with us did not meet your expectations, particularly as we understand how stressful purchasing a home can be, especially for a first-time buyer.

This is not the level of service we aim to provide, and we understand why this would have caused unnecessary anxiety. I understand that our client care manager was liaising with you regarding this.

We're pleased to hear that you found our team professional and courteous in their interactions with you, although we acknowledge that this did not outweigh the concerns you experienced regarding responsiveness and communication. We are also sorry to learn that some telephone interactions left you with a negative impression.

We value all client feedback, whether positive or negative, as it helps us identify where improvements are needed. Thank you again for bringing your concerns to our attention, and we are sorry that your experience has left you feeling disappointed.

We wish you all the very best in your new home.

Valutata 5 stelle su 5

Lovely People

Honestly cannot thank Grace enough, she has handled each one of my panics superbly and has worked so hard to meet our timelines🥰 Would defo instruct again!!

23 giugno 2026
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Risposta di New Homes Law

Thank you for your kind words, Scarlett! The team will be so pleased to hear this. - Faith

Valutata 5 stelle su 5

Fast and thorough service

New Homes Law - speedy and thorough service. I really enjoyed using New Homes Law to complete on my first purchase. They made everything so simple and we were able to complete on my new build property in 3 weeks! Their portal helped me keep an eye on the progress of my purchase and they were very responsive over phone and email. Isaac was especially very good at keeping me updated and sorting out my purchase. Thank you!

15 giugno 2026
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Risposta di New Homes Law

Thank you for your kind words, Katie! We are so pleased to hear of this positive experience! Thank you, Faith.

Valutata 5 stelle su 5

Great service from a friendly team !

Great service from a friendly team !

This was my first time buying a home and I was really unsure of the process, I left like I was able to ring any member of the team for help and advice anytime and they guided me through the whole process step by step.

Thankyou so much everyone at New Homes Law

12 giugno 2026
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Risposta di New Homes Law

Thank you for your kind words, Amy! The team will be so pleased to hear this. Thank you, Faith.

Valutata 5 stelle su 5

Completed on the day as promised

Completed on the day as promised. Always available to answer the phone. Very good service. Thank you!

12 giugno 2026
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Risposta di New Homes Law

Thank you for your kind words, Colette. We are so pleased to hear this. Thank you, Faith.

Valutata 5 stelle su 5

Working with Jessica Cuthbert has been…

Working with Jessica Cuthbert has been an excellent experience. I couldn’t recommend her highly enough

10 giugno 2026
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Risposta di New Homes Law

Thank you for your kind words, Sara! Jessica will be thrilled to hear this. Thank you, Faith.

Valutata 5 stelle su 5

Brilliant.

I had to leave a review as my previous experience with conveyancers has never been positive, but Megan, Lucia and Denise at New Homes Law have always gone above and beyond and been more than helpful.

They are patient and professional, helpful and you always feel like you are in good hands.

Buying and selling property is undeniably stressful but it makes such a difference when you have a dedicated team in your corner who look out for your best interests, are always available to help and do exactly what they say they are going to do!

Would highly recommend.

10 giugno 2026
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Risposta di New Homes Law

Thank you so much for your kind words and recommendation. We're delighted to hear that your experience a positive one. We truly appreciate your feedback and wish you all the best in your new home. - Grace

Valutata 4 stelle su 5

Professional and helpful tea,

I am very pleased with the service provided by Kerry during my property transfer. She handled all legal matters professionally. She took every matter seriously and helped me make the process smooth.

I am also very happy with Lucia, who helped me with the post-completion work. She dealt with Land Registry to help speed up the process of updating of my name. She was efficient and responsive.
Overall, I am satisfied with the service I received and would recommend them to others.

9 giugno 2026
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Risposta di New Homes Law

Thank you for your kind words, Prapti! We are so pleased to hear this! - Thank you Faith.

Valutata 5 stelle su 5

Very professional

Very professional. Great communication. Proces was smooth and pleasant. Highly recommended

1 giugno 2026
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Risposta di New Homes Law

Thank you for your kind words, Marzena. We are so pleased to hear this and of your positive experience. Thank you, Faith.

Valutata 1 stelle su 5

V poor communication

V poor communication, v slow, had to chase them up on everything. Un professional.

29 maggio 2026
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Risposta di New Homes Law

We are sorry to hear that your experience did not meet your expectations.

Our Client Care team has contacted you directly to discuss your concerns in more detail and to gain a better understanding of the issues you have raised. We value all customer feedback and appreciate the opportunity to address any outstanding matters.

Thank you for bringing this to our attention, and we look forward to speaking with you.

Valutata 5 stelle su 5

Successful remortgage and staircasing

Navigating a remortgage and staircasing can easily get delayed, so I was incredibly pleased that Kerry and the team managed to complete everything right on schedule. They aren’t the most proactive communicators, but they are reliable and organized behind the scenes. No delays, no missed deadlines, and a successful completion - all for a decent price too.

3 giugno 2026
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Risposta di New Homes Law

Thank you for your kind words, Jakub. We appreciate the positive feedback, and are so pleased to hear you had such a positive experience. Thank you, Faith.

Valutata 5 stelle su 5

Our experience buying a house with New…

Our experience buying a house with New Homes Law was nothing short of proffesional and supportive. They ensured everything was going well every step of the way and they always provided support when I had queries. Their app is very helpful and constantly updated to keep you informed about your process. I highly recommend them if you want a smooth process and a caring environment who will be there for you. I was highly impressed by the teams synergy. Thank you so much for all your support!

1 giugno 2026
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Risposta di New Homes Law

Thank you for your kind words, we are so pleased to hear this and of your positive experience! Thank you, Faith.

Valutata 1 stelle su 5

Shocking Service!!

Shocking Service!!
Quoted £2k ended up paying another £1k on completion day!
Very poor communication...lots of mistakes and very patronising on the phone
AVOID!!!!!

28 maggio 2026
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Risposta di New Homes Law

Thank you for taking the time to share your feedback with us, Jackie.

We are sorry to learn that you have had an experience which has prompted you to raise these concerns. We take all feedback seriously, as it helps us understand our clients' experiences and identify opportunities to improve the service we provide.

To enable us to assist you, please contact our Client Care Department directly at clientcare@nhlaw.co.uk, providing your full name and any relevant reference numbers or additional information that may help us identify your records.

We appreciate you bringing this to our attention and look forward to hearing from you.

Valutata 1 stelle su 5

Do not use

Take back everything I said in my previous review as we had not completed yet. Do not use this solicitors they will overcharge you for everything on day of completion they asked for £4,800 because they had messed up and then apologised and asked for £800 instead after we had already paid our final balance the day before. We was also quoted £1,900 and ended up paying nearly £3,000. Only use these solicitors if you have a deep pocket. They also ignored every call and email from my mortgage advisor during the whole process

22 maggio 2026
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Valutata 5 stelle su 5

Excellent

New Homes Law has been supportive throughout the process. Communication was clear and prompt.

26 maggio 2026
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Risposta di New Homes Law

Thank you for your kind words, Stephen. We are so pleased to hear this - Thank you, Faith.

Valutata 5 stelle su 5

Happy House owner

The service was really good when I called my questions were answered and I was kept informed till the exchange took place

22 maggio 2026
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Risposta di New Homes Law

Thank you, Molly. We appreciate your kind words and positive review! - Grace

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