NFU Mutual Recensioni 

Impossible to get a home insurance quote online for some reason, I was advised to call.
When I did call I was told they would do a quick basic quote with limited information to see if the price was ballpark.
I don’t make decisions based on price alone, I look for good reviews however the ball park price quoted was three times the most expensive online quote at £90 per month!
It felt like they didn’t want to take more detailed information about my home to get a more accurate price so I didn’t proceed.
Based on that experience I would not recommend NFU, if they are that disinterested in potential new customers, id be concerned if I ever needed to make a claim.

Every time I try and claim a legitimate insurance claim NFU always have a reason in the small print not to pay out.
National Grid have turned of the power for the whole of the Chew Valley between 8.30-16.30 forcing me to close, losing a whole day's trading and having to pay staff to stay at home, NFU reply was because it was booked no pay out.

12 months ago there was no power because of a fire on a pylon, I put a claim in to be told NFU pay out after 6 hours for without power interruption NFU contacted the power company for a time and it was 5 hours 55 minutes with no power NFU declined my claim because of 5 minutes, Unbelievable.

Another claim, the restaurant had the carpet cleaned by a tradesman who shrunk the carpet then found out he had no insurance, I put a claim in for a new carpet a losajuster paid a visit and decided on a restrech and relay first and paid for this. 6 months later had it cleaned again and the carpet became worse and a health and safety issue I asked for a new carpet this time to be told by NFU your not insured for the carpet I questioned this to be told the losajuster did the last claim as a favour because I was a local business near to where he lived!!!!
I don't know this losajuster and he never visited the restaurant, how doggy does that sound from NFU.

I ended up putting down wood flooring costing the business £25000.

I am now struggling with What am I actually insured for? Probably nothing in NFU policy. I am now going to source a better commercial insurance company and then pass my findings on to the hospitality sector.

Do not waste your hard earned money with this company it all Take Take Take

I tryed to get car insurance with this company. I was told I didn't meet there criteria I have been driving for 38 years. With no convictions. So I would like to know what meets your criteria.

My claim was dealt with quickly, pleasantly and efficiently.

Throughly reliable and professional at the time you need their support. Great communication throughout the claims process.

Excellent response to my no fault ccar collision.

NFU were very speedy and efficient at dealing with a burst pipe situation in my let property fair amount of work and repairs were involved. Great at explaining things to me and the tenants to put us at ease. I completely recommend NFU

For many years NFU Mutual have been my car insurers, I recently had to make a claim. The whole process was dealt with efficiently, speedily and all representatives were professional, considerate and respectful. Follow up calls kept me updated and I was offered additional services. My case was resolved effectively and efficiently.

Nfu claims made it very simple and easy to make my claim and settled it straight away

This company is doing well because they communicate very efficiently and personally. They are very clear as to what is going on and what the outcome might be.

NFU were great, and highly professional

this company is excellent - no hoops to jump through and numbers to press when telephoning - very pleasant, knowledgable, and helpful staff at the other end of the phone.

Very helpful and understanding and nothing was to much for them ,as im78 years old and very stressful for me for this to happen 😢 so thank you phil Cullen

The service was fantastic. A loan carin excellent condition, up to date information about the car repairs and car repaired, cleaned and delivered with no fuss. Friendly very helpful staff.
I can’t recommend this insurance firm enough.

I'm a driver with clean license, no claims history, in a safe age group, driving for 30+ years. I completed their online quotation for car insurance for a 1.5L petrol SEAT Leon. At the end of the online quote I was not given any info other than they'd be in touch. About 15 mins later I received an email stating I didn't meet their criteria. No reason why - just I didn't meet their criteria. Thinking there must be a mistake, I telephoned their helpline and was told they don't insure my postcode (London). Any half decent website application would have easily been able to tell me that during the online application. Thirty minutes of my life that I'll never get back.

Always very helpful and responsive. Not the cheapest, but hassle free when you need help.

Asked for a Quote 4 Days ago,said they would get back quickly,Nothing.
Glad I didn't go with then,awful.Customer Service

I have insured with NFU mutual since 1982, as I am from 7 generations of farming.

Flooding from a neighbouring landowner’s ditch caused my home and property to flood in January 2026. As we both insure with NFU the case will not go to court so the Claims team are still battling with the Commercial team to recover the losses. In the meantime my premium increased dramatically.

This last 15 months has been the most stressful, frustrating and distressing I have ever experienced as despite all the evidence and information supplied the NFU Mutual are still not ruling in my favour.

CORRECTION *JANUARY 2025* not 2026

Having had an idiot crash into my correctly parked car while I slept, about 170 miles away from my home: NFU were absolutely amazing and made sure my path through to resolution of the claim was as smooth as possible - and with fair recompense for the car so that I could go straight out and buy a replacement.
Today, I had a GP appointment booked, but my battery was flat so I only had 90 minutes to sort it and get to the GP. I had upgraded my NFU car insurance RAC cover to premium and NFU Market Bosworth sorted everything out: a new battery was installed within an hour and I got to my appointment. I had even been promised a taxi to and from GP appointment if the repair could not be effected before the appointment. I really cannot ask for a better service. Also, the RAC guy was really good.