Great agency with an excellent team. The staff are professional, supportive, and always willing to help. The clients are lovely to work with, and Newcross is one of the most organised companies I’ve c... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I have been working with Newcross Healthcare for almost four years now, and I can honestly say that my experience has been amazing. The management is very supportive, professional and approach... Leggi di più
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I live in a high widely populated area with loads of nursing homes. Newcross only offered me a few shifts then nothing for a year. They said they’d help and look into it but never did. What a huge was... Leggi di più
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I'd like to give a big shout out to the young man on the A&E reception called Dean. He was absolutely fantastic. He was polite, professional and kept my brother and I regularly updated to my Mum's... Leggi di più
Dettagli dell'azienda
- Selezionatore del personale
- Servizio di assistenza sanitaria domiciliare
- Agenzia di servizi infermieristici
Scritti dall'azienda
Newcross Healthcare provides compassionate, professional healthcare staff to care homes, hospitals, and communities nationwide — 24/7
Informazioni di contatto
48 Chancery Lane, WC2A 1JF, London, Regno Unito
- www.newcrosshealthcare.com
4,1
Molto buono
381 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 66% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Love my agency the app is easy to use and effective
I’m really happy with the health force go app the staff are very quick to resolve any problems I have also worked for newcross for many years I love my agency I have grown as a person had lots of opportunities to to develop my skills I would be lost without my agency given me and my family good standard of living best payed agency out there
10 marzo 2024
Non scritta su invito
Thy help at time
9 marzo 2024
Non scritta su invito
Very helpful and excellent communication
Very helpful and excellent communication
9 marzo 2024
Non scritta su invito
The online support team are helpful and…
The online support team are helpful and reliable
7 marzo 2024
Non scritta su invito
The ability to resolve my queries on…
The ability to resolve my queries on time
7 marzo 2024
Non scritta su invito
Henry was kind enough to help me track…
Henry was kind enough to help me track my reference and assured it would be sent and it was 😊I’m delighted
7 marzo 2024
Non scritta su invito
This message is from a happy agency…
This message is from a happy agency member who’s been with it from 2018 when we use to send the paper timesheets to the main office in Cornwall,
And now we are using the cutting edge technology and innovative technology aka artificial intelligence through a well developed application by a professional and powerful minds.
And probably in the nearest future this brilliant idea will be implemented Nationwide in UK’s work force, in all industries!! All the stars 🌟 from the sky above for the entire NEWCROSS FORCE!!! 🎩🤘🖤
7 marzo 2024
Non scritta su invito
Fast replies
Fast replies. The agent that assisted me was polite and helpful
7 marzo 2024
Non scritta su invito
Deep disappointment in online staff and APP
App crashes CONSTANTLY (never worked properly since day one). Online support/robots just copy-pasting the same texts for weeks/months INSTEAD of making SIGNIFICANT CHANGES or improvements in the app or in the communication with their own staff!!! And years passed and passing by...!!!
No one picks up the phone during working hours, you have some chance to talk with a person JUST at night ("out of hours number"), after hanging for 20-30-40min on the phone :(
During the day they pick up the phone just for some clients, but not for staff.
7 marzo 2024
Non scritta su invito
Risposta di Newcross Healthcare
Hi Lina
Thank you for sharing your feedback with us. We are sorry to hear about the challenges you've been facing with the app crashing and the communication channels available.
We understand the importance of having a reliable platform for picking up shifts, and we would therefore like the opportunity to assist you in resolving the issues with your app.
We have recently updated the app to enhance it's performance with very positive feedback, and we encourage you to reach out to our dedicated digital engagement team via the app's help and support option. Here they will provide you with immediate assistance and attempt to identify what may be causing the issues you are experiencing.
Regarding communication, we have implemented live chat as a convenient way for staff to get instant responses. However, we recognise that some issues may require urgent attention, this is why we offer the option to call in and speak to someone directly for anything urgent that requires immediate attention, 24 hours a day.
Our team is dedicated to ensuring a seamless experience for all of our staff members, and we are committed to providing support to ensure all app functions smoothly and efficiently. Your satisfaction is our priority, and we are here to assist you in any way we can to ensure your experience is consistent and fulfilling.
We look forward to hearing from you so that we can resolve any issues with you.
Excellent response time
Excellent response time, issue resolved in a timely manner. I am more than satisfied.
5 Star
6 marzo 2024
Non scritta su invito
Yes they sorted my query
Yes they sorted my query. Great customer service.
5 marzo 2024
Non scritta su invito
It’s always very swift
6 marzo 2024
Non scritta su invito
The service rendered to the staff…
The service rendered to the staff always superb when it comes to urgent matters.
Try to make us happy the way we worked as a team to make Newcross proud.
6 marzo 2024
Non scritta su invito
Very helpful
6 marzo 2024
Non scritta su invito
Gabor provide excellent service and…
Gabor provide excellent service and super fast response got answer for my enquiries thank you for your support.
5 marzo 2024
Non scritta su invito
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