Great agency with an excellent team. The staff are professional, supportive, and always willing to help. The clients are lovely to work with, and Newcross is one of the most organised companies I’ve c... Leggi di più
L'azienda ha risposto
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I have been working with Newcross Healthcare for almost four years now, and I can honestly say that my experience has been amazing. The management is very supportive, professional and approach... Leggi di più
L'azienda ha risposto
I live in a high widely populated area with loads of nursing homes. Newcross only offered me a few shifts then nothing for a year. They said they’d help and look into it but never did. What a huge was... Leggi di più
L'azienda ha risposto
I'd like to give a big shout out to the young man on the A&E reception called Dean. He was absolutely fantastic. He was polite, professional and kept my brother and I regularly updated to my Mum's... Leggi di più
Dettagli dell'azienda
- Selezionatore del personale
- Servizio di assistenza sanitaria domiciliare
- Agenzia di servizi infermieristici
Scritti dall'azienda
Newcross Healthcare provides compassionate, professional healthcare staff to care homes, hospitals, and communities nationwide — 24/7
Informazioni di contatto
48 Chancery Lane, WC2A 1JF, London, Regno Unito
- www.newcrosshealthcare.com
4,1
Molto buono
381 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 66% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Fast and helpful
Fast and helpful, sorted issue straight away and trusted in me
16 dicembre 2024
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Risposta di Newcross Healthcare
Thank you so much for your positive review! We are thrilled to hear that you are having such a great experience at Newcross Healthcare and that we were able to sort the issue straight away for you.
We are committed to providing exceptional care and customer service, and your feedback confirms that our efforts are making a difference. It's gratifying to know that we have met your expectations.
Risposta di Newcross Healthcare
Thank you so much for your positive review! We are thrilled to hear that you are having such a great experience at Newcross Healthcare.
We are committed to providing exceptional care and customer service, and your feedback confirms that our efforts are making a difference. It's gratifying to know that we have met your expectations.
The quickest service…
The service was great and solved quickly.
12 dicembre 2024
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Risposta di Newcross Healthcare
Thank you so much for your positive review! We are thrilled to hear that you are having such a great experience at Newcross Healthcare.
We are committed to providing exceptional care and customer service, and your feedback confirms that our efforts are making a difference. It's gratifying to know that we have met your expectations.
good respond rate
10 dicembre 2024
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Risposta di Newcross Healthcare
Thank you so much for your wonderful review! We are thrilled to hear that you are having such a positive experience with our Central Operations team at Newcross Healthcare.
We are committed to providing exceptional care and customer service, and your feedback confirms that our efforts are making a difference. It's gratifying to know that we can meet your expectations.
Every email i sent had a reply within…
Every email i sent had a reply within minutes, the team have been so very helpful kind and polite.
27 novembre 2024
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Risposta di Newcross Healthcare
Thank you so much for your wonderful review! We are thrilled to hear that you have had such a positive experience with us.
Our team is committed to providing exceptional care and customer service, and your feedback confirms that our efforts are making a difference. It's gratifying to know that we can meet your expectations and contribute positively to your career.
Worst place I have ever worked
Worst place I have ever worked. Team leaders with no leadership. Monitored all the time. It’s like being at school. And the lies at interview are all they sprout. Bonuses have been cancelled too. Stay away for your sanity
6 agosto 2024
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Risposta di Newcross Healthcare
Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience was not as positive as we strive to make it for all our staff.
We take the concerns you’ve raised seriously and are committed to continually improving. While I regret that we were not able to meet your expectations during your time with us, your insights will help us identify areas where we can do better. We would greatly appreciate the opportunity to learn more about your experience so that we can fully understand the issues you faced. Please contact us at communications@newcrosshealthcare.com to discuss this further.
Exceptional care and compassion showed by healthcare assistant in A&E
My husband attended the A&E Dept on 24th October 2024 and was placed in cubicle 9. Debbie, a healthcare assistant who came on the night shift impressed me greatly. She saw how uncomfortable my husband looked on the trolley and went and got a pillow for him. I had previously asked for one from the day staff and was told there was none. Debbie even tried to see if a bed was available on the ward for him to be transferred to, but was not able to get one. She checked on us regularly making sure we were both ok. As a retired nurse, I felt she showed such care and compassion towards my husband and attended to his needs making sure she communicate her actions before carrying them out. Nothing was too much trouble for her. She has the qualities that I observed to be lacking in some of the qualified nurses on the ward that he was subsequently transferred to. Debbie is an asset to your organisation and would be an excellent nurse should she progress in her career.
24 ottobre 2024
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Risposta di Newcross Healthcare
Thank you so much for sharing such a thoughtful review. We’re genuinely touched to hear how Debbie’s care and compassion made a difference during your time in A&E. Her actions reflect the dedication we aim to provide every day, and we are incredibly proud of the commitment our healthcare staff bring to their roles.
If you wouldn’t mind, could we ask you to reach out to us directly by email at employee.advocate@newcrosshealthcare.com? This will help us to identify Debbie and ensure her exceptional efforts are recognised and celebrated. Thank you again for your kind words, and we wish your husband a smooth and swift recovery.
They had booked me for interview at…
They had booked me for interview at 9.15am. they cancelled the appointment at 8.50am via text message, very unprofessional. when I contacted them Emily their staff was rude on her response and then they blocked me from accessing their website. A terrible company to seek employment from. They request for your document prior to booking interview. I hope they do not sell or use our documents to recruits illegal immigrants. Seek employment from this company at your own risk!!!
7 ottobre 2024
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Risposta di Newcross Healthcare
Thank you for your feedback. We take all concerns seriously and regret that you had a negative experience. After a thorough investigation, we are aware that you were successfully interviewed today, and we are pleased that the matter has been resolved to your satisfaction.
We sincerely apologise for the inconvenience caused by the last-minute cancellation of your original interview and any misunderstanding that occurred. This does not reflect the standards we strive for, and we have addressed the issue internally to prevent a recurrence.
Terrible company to work for
Terrible company to work for. They don't answer emails and God forbid if you send a WhatsApp to the wrong person in the company. The website is extremely difficult to navigate, there are no clear instructions on which path to follow in order to complete courses. The information on the app is different to the website. I could go on and on.
11 settembre 2024
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Risposta di Newcross Healthcare
Thank you for taking the time to share your feedback. We’re sorry to hear you’ve had difficulties, and we’d like to clarify a few points to help improve your experience moving forward.
Firstly, we do not use WhatsApp as a means of communication, but we do have our phone lines open 24 hours a day. Additionally, our team can be reached through the Help and Support section of our app, where one of our dedicated and experienced members will be happy to assist you with any challenges you might be facing, including navigating the training.
Our app and website are separate platforms. If you contact us through the app’s support feature, we’re confident we can guide you through any issues you may be having and ensure you can complete your courses smoothly.
We’re here to support you, and we encourage you to reach out through our available channels so we can address any concerns and help you get the most out of your experience.
Do not recommend
I had an interview with this company, I was offered the job while still on the phone. I did all the mandatory training and gave all of my information over to Lee but he has failed to respond to me and it’s been several weeks. I can see he’s online and can see my messages. I’ve now turned down my job offer but I don’t recommend this company as they don’t seem to care. I was told I could be working by the Thursday my interview was on the Monday and I still haven’t gotten a response 0/10 from me
10 settembre 2024
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Risposta di Newcross Healthcare
Thank you for bringing this to our attention. We deeply regret the experience you've had, as this is not reflective of the standard we strive for. We’ve requested further details from you privately so that we can investigate what went wrong and address this issue promptly. It’s incredibly important to us that all applicants feel supported and valued throughout the process, and we apologise for any frustration caused. We are committed to resolving this and ensuring that such situations don’t happen in the future. Please allow us the opportunity to make things right.
Wouldn’t give them 1
Wouldn’t give them 1! Worst company I’ve ever worked for. No support whatsoever! Can’t speak with anyone if you need to! They take the money and don’t care..
7 marzo 2024
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Risposta di Newcross Healthcare
Thank you for your feedback. We’re sorry to hear about your experience.
We’d appreciate the opportunity to discuss this further and understand what went wrong. We have sent a request for more information so we can address your concerns.
We value your input and hope we can work towards a positive resolution.
A great start..
The staff I took over from gave a comprehensive handover. Despite being my first time there, I felt confident and was able to complete my task to expectations.
31 agosto 2024
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Risposta di Newcross Healthcare
Thank you for your feedback. We're pleased to hear that the handover provided was comprehensive and that you felt confident starting with us. It’s wonderful to know you were able to complete your tasks to expectations. If you need any further assistance or have additional comments, please feel free to reach out.
My first shift was lovely
My first shift was lovely. Great team work and support from my colleague. Our service user was a joy to work with
25 agosto 2024
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Risposta di Newcross Healthcare
Thank you for sharing your experience! We're so pleased to hear that your first shift went so well. It's fantastic to know that you felt supported by your colleagues and enjoyed working with the service user. We're glad to have you on the team and look forward to many more successful shifts ahead!
Risposta di Newcross Healthcare
Thank you for your feedback! We're delighted to hear that the staff made you feel welcome and were helpful. It's great to know that you had a positive experience working with the team. We look forward to supporting you in your future shifts!
Going the Extra Mile
I’d like to extend my gratitude to both Hellen and Lee for going the extra mile. I had a fantastic interview this evening and am excited about the opportunity to work with New Cross Healthcare.
22 agosto 2024
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Risposta di Newcross Healthcare
Thank you for your kind words! We're delighted to hear that you had such a positive experience. Helene and Lee will be thrilled to know their efforts made a difference. We're excited about the possibility of you joining New Cross Healthcare and look forward to the opportunity to work together in the future. Best of luck with the next steps!
Mum had a nasty fall out of bed at 6am…
Mum had a nasty fall out of bed at 6am paramedics with us by 630 , New Cross by 7ish seen by doctors X-ray etc home by 4 outstanding care , mum 86 and was made to feel very special , thankgod no breaks but painful shoulder out of socket
16 agosto 2024
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Risposta di Newcross Healthcare
Thank you so much for sharing your experience and for your kind words. We're so glad to hear that your mum received the care and attention she deserved, and that she is back home safely. It must have been a stressful morning for all of you, but we’re relieved to hear there were no breaks, even though the shoulder injury sounds painful. We’ll continue to send our best wishes for her comfort and speedy recovery. It’s wonderful to know she felt special and well cared for – that’s exactly what we strive for. Wishing your mum all the best!
Disappointing urgent issues
I worked a shift and was not paid, their app needs updating coz the system hasn't picked this shift.I just want my money for the shift l worked.They shld put emergency shifts on their app not write emails to everyone and then let everyone know they have got enough staff that's unprofessional, what if they give those emergency shifts to their friends in the field.I was disappointed when l wrote an email to confirm my attendance at a manual and handling course ,no one responded back to confirm my place only to write to me the day before the course that places are already taken.They have grown their agency and they do whatever they want.The workforce number doesn't work, just give us a number where we speak to someone not an automated voice that hangs up at the end.
15 agosto 2024
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Risposta di Newcross Healthcare
Thank you for sharing your feedback with us. We're sorry to hear about the issues you've encountered and would love the opportunity to resolve them. For any concerns regarding outstanding pay, please log into your app where our payroll team is available to assist you directly and ensure this is resolved promptly.
All available shifts are listed on the app, but occasionally, we may send additional messages to help fill urgent requirements. If you have any general questions, our dedicated support team can be reached via the help and support section of the app.
We understand that sometimes speaking with someone directly is important, so for any immediate or urgent queries, our workforce and central support teams are also available by phone. Additionally, we utilise live chat within the app to align with current communication practices, ensuring quick and efficient support for our staff.
Thank you again for your feedback. We're here to help!
I've been with newcross for over 7 yrs
I've been with newcross for over 7 yrs. Constant changes made not for the better. The app is a waste of time, some colleagues get shown shifts others not. They haven't provided me for work for over 2 Yr so made me inactive last July despite trying to contact them several times to state no shifts coming up on app. I cover 3 counties too so something should be coming up. Have tried to sort this out so many time but never speak to the same person. To then get contacted by them to say why arnt you picking up shifts and yes we want you to work with us, for nothing to be sorted again and again. The arm doesn't know what the elbows doing, so have just deleted the app. No transparency I've not got a clue what goes on, and it appears neither does anyone else. So many phone calls about shifts not appearing on my app amd becoming active but fobed off. My last appraisal was a joke the person didn't even know I was a nurse and lasted 5 minutes tops, Then would not send me a copy so had to send several emails. Don't bother! They move the goal posts to suit themselves. Default responce is contact your branch when the are no longer branches and central number means I can speak to anybody in the country who promise to send an email and nothing..... I could go on but I'm bored with it myself!
The response below is the same rubbish response I have had too many times. Ypu obviously do not take on board what people say because nothing has changed and you send out the same corporate bull!
16 luglio 2024
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Risposta di Newcross Healthcare
Thank you for taking the time to share your experience. We regret to hear about the difficulties you've encountered and appreciate your feedback.
We understand your concerns regarding the app and the challenges you have been experiencing all of which we would like the opportunity to resolve. We have a dedicated expert support team available to assist you, they are available 365 days of the year and can be contacted through the ‘Help and Support’ section of the app. The team are committed to providing prompt responses and ensuring that all your concerns are all addressed efficiently.
We value your long-term commitment to our company and want to ensure you have a positive experience moving forward. Please reach out to our support team so we can work together to resolve these matters.
Thank you for your understanding.
The Newcross chat function is great
The Newcross chat function is great, it didn't take any time at all to be put through to someone.
30 luglio 2024
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Risposta di Newcross Healthcare
Thank you for your feedback! We're glad to hear that you had a positive experience with our dedicated live chat team. We strive to provide quick and efficient assistance, and it's great to know that it worked well for you. If you have any other questions or need further help, feel free to reach out anytime!
Risposta di Newcross Healthcare
Thank you for your kind words! We're thrilled to hear that you enjoyed the team spirit. Newcross works hard to create a positive and collaborative environment, and it's wonderful to know that it made a difference in your experience. Thank you for taking the time to provide us with your feedback.
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