Everything perfect! Delighted with our new dining table, chairs, benches and sideboard, couldn’t be happier. Received excellent service when ordering through the York store and Alfi & Josh were an... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Neptune in York is such a pleasure to visit and get ideas for interior inspo. So many lovely things, it’s worth saving up to invest in the quality pieces. We chose a beautiful oak dining table, side b... Leggi di più
L'azienda ha risposto
Shane and Joe delivered some of our Neptune items this morning and they were two of the most professional, courteous gentlemen you could wish to meet. They were friendly, polite and nothing was too mu... Leggi di più
L'azienda ha risposto
Kyle and Dan, the Neptune drivers, kept us regularly informed about our delivery. They were friendly and helpful. Our previous experience with Neptune (the delivery office staff, not the driver... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di mobili
- anche in
- Accessori per mobili
- Arredatore d'interni
- Negozio di arredamenti per salotti
- Negozio di arredamento da giardino
- Negozio di articoli da cucina
Informazioni su Neptune - York
Scritti dall'azienda
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Informazioni di contatto
Malton Road, YO32 9TW, York, North Yorkshire, Regno Unito
- 01904 231870
4,7
Eccellente
375 recensioni
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Kyle and Dan
Kyle and Dan, the Neptune drivers, kept us regularly informed about our delivery. They were friendly and helpful.
Our previous experience with Neptune
(the delivery office staff, not the drivers) would have got minus stars if we had written a review. However, the manager in the York shop (five stars!) who sorted out the problem (caused by the delivery office staff) meant that we gave Neptune another chance….
Glad we did.
28 maggio 2025
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Risposta di Neptune - York
Thank You for your review , I am really pleased we turned your experience round. I will pass on your lovely comments to Kyle and Dan and the team. We are looking forward to your next visit to the store. Caroline, Audra and Team York
A very quick and efficient delivery of…
A very quick and efficient delivery of a lovely light stand .
26 maggio 2025
Risposta di Neptune - York
Good Morning Susan
Thank you for your review and 5 stars. Happy you are pleased with your purchase.
Kindest regards
Audra , Caroline and Team York
Very helpful staff member.
21 maggio 2025
Risposta di Neptune - York
Hi Sally, Its great to hear from you. I believe its our lovely Hannah assisted you in the store. We are looking forward to seeing you again very soon. Many Thanks Caroline, Audra & Team York
Delivery of our utility room cabinetsCraig and Lee arrived within the time…
Craig and Lee arrived within the time specified and went above and beyond!
Their service was exceptional, they were both considerate and obliging in their delivery of our utility room cabinets,thank you! 😃
16 maggio 2025
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Risposta di Neptune - York
Hi Claire, Thank you for your lovely review, I will definitely pass on your comments to Craig and Lee they will be delighted. Please let us know if we can assist with anything further.
Many Thanks Caroline, Audra & Team Neptune
Lovely product but customer service…
Lovely product but customer service lets them down. Returned an item but first comment was you are out of time to return- actually you took so long to deliver it only arrived the other day
9 maggio 2025
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Risposta di Neptune - York
Good Morning Joanne, I am so sorry you were left feeling let down by our service . I will look in to your refund with the team and check they have a clear understanding of our refund policy. We would love you to visit us again so we can provide you with our usual friendly ,high standard of customer care. Apologies again Caroline & Team Neptune York
Kitchen handle supply
Helpful in identifying the handles required and promptly ordering them for me
14 maggio 2025
Risposta di Neptune - York
We appreciate your kind words and are glad you found our service helpful. We strive to provide excellent customer service and are pleased to hear that we met your expectations.
Fabulous handles
Purchased £400 worth of handles from the York Neptune shop and they are beautiful.
We had a small issue with a return but I have to say this was resolved and I am very happy with the outcome.
24 aprile 2025
Risposta di Neptune - York
Good Morning Rachel. I am sorry to hear of your disappointment. The company policy is 28 day return period but we are always happy to look at each purchase individually. I will give you a call this morning, so i can look at this further for you . Kindest Regards Caroline
Neptune are a very professional company…
Neptune are a very professional company .The sales assistants are knowledgeable and a pleasure to deal with. But really important too, in these times where customer service generally has taken a decline is that all departments are in communication with each other and there is no stress involved x
23 aprile 2025
Risposta di Neptune - York
Hi Helen, Thank you for your lovely feed back. It is always a pleasure to help . Looking forward to seeing you soon.
Caroline, Audra and the Neptune Team
Good experience with delivery and construction.
Good experience at point of purchase.
Delivered within timescale.
Fabulous delivery men Mihai and Ninel who delivered and constructed on a bank holiday and had to carry the island some distance to the house.
Not a word of complaint . Worked efficiently and explained how to adjust height etc.
Very pleased.
21 aprile 2025
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Risposta di Neptune - York
Hi Denise, That's fantastic feedback, I will be sure to pass on you wonderful comments to the delivery team and in particular Mihai and Ninel. Looking forward to seeing you again soon . Caroline , Audra and Team York
100% as always
17 aprile 2025
Risposta di Neptune - York
Good Afternoon Nick
Thank you for the 5 stars , see you again in store soon.
Kindest regards
Audra, Caroline and Team York
Helpful professionals who help me style…
Helpful professionals who help me style my gorgeous home
18 aprile 2025
Risposta di Neptune - York
Hi Jayne, Thank you so much for your 5 star review. More than happy to help at any time . Looking forward to your next visit . Caroline, Audra and the Neptune York Team
Risposta di Neptune - York
Hi Ian, Thank you so much for your 5 Star review. Its a pleasure to help you with the choices for your home. Looking forward to seeing you very soon Caroline, Audra and Team York
Wonderful chopping block
Wonderful chopping block, perfect for my kitchen . Quality item.
Always top spec from Neptune.
31 marzo 2025
Risposta di Neptune - York
Good Morning Margaret, Thank you for your review and 4 stars. Happy to hear you are pleased with your Chopping Block.
Kindest regards Audra , Caroline and team York
Wonderful experience with Neptune York
Wonderful experience with Neptune York. John and the team did a superb job and I absolutely love my new kitchen, utility and pantry. Great communication throughout and very good project management - all delivered and fitted on time with impressive attention to detail. Worth every penny!
31 marzo 2025
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Risposta di Neptune - York
Good afternoon
Thank you for your great review and 5 stars. Happy to hear you are loving your new kitchen and you have enjoyed the experience.
I will pass on your comments to the relevant team.
Thank you again
Kindest regards
Audra, Caroline and Team York
From ordering to delivery everything…
From ordering to delivery everything went to plan. The drivers were quick and efficient in assembling our table and the product is perfect
31 marzo 2025
Risposta di Neptune - York
Good Evening Jennifer, That's wonderful feedback, I will pass that on to the delivery team too. Looking forward to your next visit to the store. Caroline, Audra and Team York
Hayley….
Hayley….. a big thank you…I have shopped in York Neptune many times and have always found it a wonderful experience…. Today was no different, I was well looked after by Hayley she went above and beyond and I managed to get exactly what I needed. Thank you Neptune.😁
By the way I’m still recovering from NO Rhubarb candles 😔
22 marzo 2025
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Risposta di Neptune - York
Good Morning Glyn
Thank you for your review and 5 stars. Happy to hear you have had an enjoyable visit to the store.
Sorry about the Rhubarb candles !
Hope to see you in store again soon.
Kindest regards Audra, Caroline and Team York
Thankyou Hannah
Thankyou Hannah - always a great customer experience in the York Neptune. The shop is beautifully set out. You are part of an excellent team. Found the time to help answer all my questions. Left having had a laugh and with everything I needed. Happy weekend!
22 marzo 2025
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Risposta di Neptune - York
Good Morning Stephanie
Thank you for the review and 5 stars. So pleased you had a happy visit to the store, hope to see you again soon.
Kindest regards
Audra, Caroline and Team York
Had a fault to a wash bowl which was…
Had a fault to a wash bowl which was purchased quite a long while ago.rang them and sent photos they responded immediately and offered a free replacement they could not have been more efficient or friendly
We had a five star service
13 marzo 2025
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Risposta di Neptune - York
Good Afternoon Mr Clark
Thank you for leaving a review and for the 5 stars. Glad to hear you were happy with our service, and we were able to help.
Kindest regards
Audra , Caroline and Team York.
I am delighted with the Shoreditch…
I am delighted with the Shoreditch dining chairs. The quality is excellent and the look is perfect with my dining table and oak floor.
Josh and Alfi delivered with perfect timing and absolute care.
Thanks for another great Neptune design and shopping experience.
3 marzo 2025
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Risposta di Neptune - York
Good Morning Alison
Thank you for your review and 5 stars. Happy to hear you are pleased with your purchase and experience. Hope to see you in store again soon.
Kindest regards
Caroline , Audra and Team.
Extremely disappointed, would never shop here again
Extremely disappointed with the service. We called yesterday and spoke to Hannah to reserve a rug and told them we would come in to collect today. We made the 90 minute round trip with my 7 month and 3 year old only for them to have sold it. Their excuse was that they can’t reserve a sale item, so why tell us that you can? You also knew our daughter was unwell which is why we came in today as she was too unwell to travel yesterday.
Do not tell a customer that you will reserve an item when you won’t .The common curtesy would be to tell us that it’s been sold or be truthful and say you are unable to reserve an item in the first place.
Seems like a bargain basement shop, you can’t have such high price tags with poor customer services that lie to you.
Would never shop here again.
2 marzo 2025
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Risposta di Neptune - York
Hi Carmen, I am so sorry there was confusion over the rug you had requested we save. If we said we would save it then it should have been waiting for you. I would like to see if i can try to rectify this for you. I am very sorry as this is not usual standard of customer service. I have reached out for your details so i can contact you. Apologies Again Caroline (Neptune York Store Leader)
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