We have just taken delivery our new Walton Four poster bed which we bought from the Farnham showroom. The bed is beautiful, the staff in the showroom were extremely helpful and Clint and Marcin who de... Leggi di più
L'azienda ha risposto
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Scopri cosa dicono le persone
The Neptune store in Farnham. We recently ordered furniture from the Farnham store. Katrina was most helpful and tolerant of a change in colour on the chairs. Then again when we asked for a del... Leggi di più
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Attended the Christmas tablescaping afternoon in December and the Mood board morning last week. Both events were well organised, informative, inspiring and fun. The shop/space for the events was set u... Leggi di più
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We are so pleased with our new Utility/Boot Room designed by the wonderfully talented Gill from Neptune, Farnham. Gill helped us every step of the way with the design process; choosing the right colou... Leggi di più
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Dettagli dell'azienda
- Negozio di mobili
- Accessori per mobili
- Negozio di arredamento da giardino
- Arredatore d'interni
- Negozio di articoli da cucina
- Negozio di arredamenti per salotti
Informazioni su Neptune - Farnham
Scritti dall'azienda
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Informazioni di contatto
16 Folly Hill, GU9 0BB, Farnham, Surrey, Regno Unito
- 01252 713 047
4,8
Eccellente
195 recensioni
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
We have just taken delivery our Mew Bednew…
We have just taken delivery our new Walton Four poster bed which we bought from the Farnham showroom. The bed is beautiful, the staff in the showroom were extremely helpful and Clint and Marcin who delivered and assembled the bed were very professional and courteous and couldn’t have been more helpful. Great job guys….
23 aprile 2026
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Risposta di Neptune - Farnham
Hello Lorraine, we're happy to hear that you find your new bed beautiful. It's great to know the Farnham team were helpful and that the delivery team were professional. Thank you so much for your positive feedback, its really appreciated. We do hope to see you again soon. Best Wishes Sophie
The Neptune store in Farnham.
The Neptune store in Farnham.
We recently ordered furniture from the Farnham store.
Katrina was most helpful and tolerant of a change in colour on the chairs.
Then again when we asked for a delivery to our home in Portugal.
We now await delivery, hopefully, in July.
Thank you Katrina.
Kind regards,
Gilly and Gerd.
10 aprile 2026
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Risposta di Neptune - Farnham
Hello Gilly and Gerd, thank you so much for taking the time to leave us a 5 star review. We're happy to hear that the ordering experience was smooth and helpful. We do hope you enjoy your furniture once it arrives! Best Wishes Sophie
Risposta di Neptune - Farnham
Hello Sandra, thank you so much for taking the time to leave us a positive review. We appreciate your kind words! We're so glad you enjoyed your visit and found our team helpful. Best Wishes Sophie
Delivery team
Just got everything delivered for my kitchen. Really great to be able to talk things through with the delivery team and work out together where to stack everything related to the delivery. Than you Sean and Callum.
13 febbraio 2026
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Risposta di Neptune - Farnham
Hello Marie, thank you for your positive feedback.. We're happy to hear that your kitchen delivery went smoothly! It's such an exciting time and we look forward to helping you further with the next stage of your kitchen journey! Best Wishes Sophie
I love your philosophy and have many…
I love your philosophy and have many beautiful pieces of furniture. I hate to say it is the sales staff who put fear into me not doing the right thing just not customer friendly. I can’t ask for help because I get the feeling I should be signing up for a design service. Such a shame and is putting me off coming into the store.
5 febbraio 2026
Risposta di Neptune - Farnham
Hello Chris and Sue, we appreciate you sharing your thoughts with us. I was really sorry to hear that you felt unable to ask for help with design advice. I would love to learn more about your experience and hopefully offer you the assistance you need. Please do reach out to me at the Farnham store on 01252 713047 Best Wishes Sophie
The staff at the Farnham Store are all so helpful
The staff at the Farnham Store are all so very helpful.
We ordered an off white Tolsey rug. We already have two of these. This one was for our bedroom & looks very nice. It is such good quality & the older rugs we have still look like new.
29 gennaio 2026
Risposta di Neptune - Farnham
Hello M Smith, thank you so much for taking the time to leave us such a positive review. I was so happy to hear that the team here in Farnham were so helpful! It's great to know you're pleased with your new Tolsey rug and its quality. Thank you for your continued support and positive feedback. We hope you visit us again soon! Best Wishes Sophie
In store
In store - fantastic and helpful staff.
Neptune delivery team - excellent.
Item to be delivered by separate courier has taken much longer to arrive. Still waiting. Disappointing.
12 gennaio 2026
Risposta di Neptune - Farnham
Hello Jonny, thank you for taking the time to leave us your feedback. Its great to hear your positive feedback on the store and delivery team, I'll be sure to pass on your kind comments. Please do accept my apologies though for the disappointment with the courier delivery. I will make sure we look into this for you and come back with an update. Thank you for your patience whilst we look into getting this resolved for you. Kind Regards Sophie
Risposta di Neptune - Farnham
Hello Christine...thank you so much for your excellent 5 star review. I'm delighted that we were able to help you with your purchase. I'll be sure to pass on your positive feedback to Katrina. Best Wishes Sophie
Risposta di Neptune - Farnham
Hello Sue, thank you so much for taking the time to leave us a 5 star review. I'm so pleased to hear that you were happy with our service. We hope to see you again soon! Kind Regards Sophie
In the shop Stef was so helpful and…
In the shop Stef was so helpful and being able to look at the colours in pieces of furniture in the store was really good.
The unit is beautiful.
10 dicembre 2025
Risposta di Neptune - Farnham
Hello, we're happy to hear that our team was helpful and that you found the unit beautiful. We appreciate you taking the time to share your positive experience. We hope to see you again soon! Best Wishes Sophie
Beautiful craftsmanship
Beautiful craftsmanship. Table delivered on time and set up with polite and friendly service from all staff involved from the initial purchase through to the delivery and set up. Delighted.
27 novembre 2025
Risposta di Neptune - Farnham
Hello Emma, thank you so much for taking the time to leave us a great review. We're so happy to hear that you are delighted with your experience. We hope to see you again soon! Best Wishes Sophie
Amazing service from start to finish
The whole process of getting our chairs and footstool was great, from the design support in the shop, to the well planned, efficient and friendly delivery guys André and Liam, and the products themselves are beautiful and such high quality.
20 novembre 2025
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Risposta di Neptune - Farnham
Hello, We're happy to hear that you had a great experience with us. We appreciate your kind words regarding our design support, delivery, and product quality. Thank you for your positive feedback. We hope to see you again soon! Best Wishes Sophie
Wonderful Xmas 🎄tablescaping class in…
Wonderful Xmas 🎄tablescaping class in the gorgeous Neptune Farnham store. As always, the lovely staff made it feel extra special🌟
21 novembre 2025
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Risposta di Neptune - Farnham
Hello Alex, We're so happy to hear that you enjoyed the Christmas tablescaping workshop in store. It's wonderful to know our team made your experience special. Thanks for your lovely feedback. We hope to see you again soon! Best Wishes Sophie
Such a beautiful shop
Such a beautiful shop, a joy to potter around - stunning pieces
16 novembre 2025
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Risposta di Neptune - Farnham
Hello, thank you so much for your lovely review. I'm delighted to hear that you enjoyed our store, we really appreciate you taking the time to leave your feedback. We hope to see you again soon! Best Wishes Sophie
Everything you need it to be for these…
Everything you need it to be for these kinds of purchases (dining table & chairs). Very reassuring and quick delivery
11 novembre 2025
Risposta di Neptune - Farnham
Hello Simon, thank you so much for your 5 star review. I'm really happy to hear that you had a positive experience with your purchase and delivery. We hope to see you again soon! Best wishes Sophie
Expert Design Service
Having wanted a new kitchen for several years and been unable to find anything that really appealed to me and warranted the upheaval associated with installing a new kitchen, a friend suggested visiting Neptune in Farnham. It is a really lovely store with a great range of kitchens displayed which are all such superb quality and craftsmanship.
I booked a design consultation with Gill Morrison who I would highly recommend. Gill was so professional yet extremely easy to talk to and most helpful throughout the entire design process and installation of my kitchen. She had endless patience with my continual changes to the design as it was difficult trying to fit in all my requirements due to the low ceiling and awkward shape of the room. I am absolutely delighted with the end result which is not only beautiful but so practical. Thank you Gill for helping me to obtain my perfect kitchen.
I would also like to thank the rest of the Neptune team - Ellie who responded quickly and efficiently whenever I had a query and Gill was not available, Ian Williams the project manager who ensured the delivery and installation of the kitchen went smoothly and was always available if we had any queries, Ian the fitter and Tom the painter who were extremely tidy and meticulous in their work.
8 novembre 2025
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Risposta di Neptune - Farnham
Hello Jacky, thank you so much for taking the time to leave us such a wonderful review! I'm delighted to hear that Gill was able to work alongside you to create your dream Neptune kitchen. Its great to hear that the design journey and installation process was managed with such care and resulted in your perfect kitchen. We appreciate your recognition of the team's dedication to ensuring a smooth and meticulous experience. I'll be sure to pass on your kind words to Gill and the team involved. Best Wishes Sophie
Great delivery team!
Chris & Josh were a really helpful and kind delivery team. Took extra care during the install and even helped move my old sofa into place too. Cheers!
6 novembre 2025
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Risposta di Neptune - Farnham
Hello Jay, thank you so much for your positive review. We're happy to hear that our delivery team was so helpful and kind. We hope to see you again soon! Best Wishes Sophie
Delivery no longer a premium service
Delivery no longer a premium service. I paid £30 delivery for a £1,400 order, surely a delivery fee on an order of that value should be standard. But not only was it chargeable it wasn't delivered by Neptune but by DPD. I am used to the service where they schedule the delivery and take away the packaging but it was delivered with 12 hours notice and left the packaging. However, the in store team was great at helping me purchase the items and I would rate them 5 stars.
13 ottobre 2025
Risposta di Neptune - Farnham
Hi Charlotte! Thank you for your feedback and I’m sorry to read your disappointment.
You are correct, our standard delivery charge of £30 for larger designs that can be delivered by courier, or Neptune, is a door step delivery with no assembly included. I want to assure you that we do still offer a Premium delivery service encompassing everything you love including your room of choice delivery, design build and package removal for £60.
Please do speak with a store colleague when ordering your designs and request Premium delivery, or select this from the options at the checkout if buying online.
Apologies again for the disappointment on this occasion and we do hope to see you again soon. Warmest regards, Scott
I’ve just had the most amazing…
I’ve just had the most amazing surprise, my dream Wycombe table delivered by the lovely Steve & Dave this morning. Even a Happy Birthday song to go with it! Thank you for going above and beyond for me.
M Mayhew
Neptune Farnham
16 ottobre 2025
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Risposta di Neptune - Farnham
Hello Marianne. I'm so happy to hear that you received a wonderful birthday surprise with your much wished for Wycombe table! How lovely for you. I do hope you had a fantastic birthday and I'll be sure to pass on your thanks to our delivery drivers. We hope to see you again soon! Best Wishes Sophie
Excellent service
From ordering In the Farnham store to delivery 4 days later by Clint and Marcin the service was flawless and two nicer delivery men you couldn’t meet. Five star service.
13 ottobre 2025
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Risposta di Neptune - Farnham
Hello Sarah, thank you so much for taking the time to leave us a fantastic review. I'm delighted to hear our service was flawless all the way through! I'll be sure to pass on your kind words to the team involved. Best Wishes Sophie
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